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LI FINAL REPORT 2019

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LUGANESHAN A/L RADHA
A15A0300 (SAH)

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Borang C (4)

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Borang C (3)

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Borang C (2)

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Borang C (1)

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Borang B (3)

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Borang B (2)

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Borang B (1)

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03/06/2019
DAY 106
Today is my last day of internship at Hotel Seri Malaysia Penang. Since today is my last day, my shift is changed to morning since I can communicate and get information regarding the last day procedure of internship. As usual at 7am I did arrange the food tags and ensure the cleanliness of the Cafe Bayan Baru. I did wipe the tables at inside and outside of the Cafe and sweep the floor since there is no guest in the morning until 8.30am. Today I am the only one working until 9am in where my executive Mr Bahtiar did come and help me. Mr Bahtiar did encourage me and ask me to learn and gain more about hospitality industry since experience is the most important matter. Around 12pm my HR executive Miss Fatihah did come and give me two certificates regarding the completion and appreciation of internship at Hotel Seri Malaysia Penang. Once my internship ends at 3pm, I did went to all the departments and thank them for encouraging and supporting me for my 4 months of internship. The hotel manager of Hotel Seri Malaysia Penang which is Mr Santhanam did congratulate me for my hard work and successful of internship and told he need a hardworking worker for his hotel and ask me to come anytime for work. I did learn a lot about hospitality industry and gain more experience regarding work in housekeeping and F&B department. Hope to gain more experience in the future regarding hospitality industry.

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02/06/2019
DAY 105
Unfortunately I can't manage to go work today since I am having high fever and the doctor gave Medical Certificate (MC) and said I need to take rest. Hope to complete my internship at Hotel Seri Malaysia Penang tomorrow peacefully and give the best effort as usual during working time.

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01/06/2019
DAY 104
Until the end of my internship at 3rd of June 2019 I have been changed to morning shift in order to help the lack of staff for morning shift since most of the staff is fasting for 1 month which will ends on 4th June. Today I help to wipe the utensils, clear the dishes and prepare Nescafe for guests since the coffee is out of stock and reaches late which is after breakfast. Luckily there is Nescafe and the guest appreciate since myself and my executive did prepare and serve to the guest about 3 of them. After serve the guest, I did inform the sales department regarding the coffee stock and the person in charge Mr Charles did manage to get two packet of coffee for us and told the order will reach by evening. At lunch I did take order and serve 3 Teh Tarik for room service and the guest did appreciate for the fast service and communicate with me regarding my practical and the educational place I studied. The guest told about the location of UMK Kampus Kota which is located at Pengkalan Chepa and praise about the University effort in producing practical students to work in many states.

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31/05/2019
DAY 103
The same morning shift for me today along with my senior Mrs Masitah. As usual there will be non Muslim guest who takes their breakfast and I need to handle by preparing the food tag, ensure the heat of food, ensure the utensils and dishes are sufficient. My punch card is not on the holder and I inform my HR executive and Miss Fatihah did sign for the verification. Myself also did ask my HR regarding the procedure I need to do before ending my internship at Hotel Seri Malaysia Penang in 3 more days. Around 12pm after completing the morning breakfast, I did wipe the glasses which have been washed using the vapour from hot water and also soak the utensils into hot water to remove germs and ensure the cleanliness. Lastly, I did arrange the dinner, saucer and dessert plate before doing 4 types of drinks for the Ramadan Buffet.

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30/05/2019
DAY 102
Today I change my shift to morning since there is just one staff working in the morning. I did help my colleague to clear the plates, rearrange the chair position, ensure the centre of the table covered with creamer and sugar, salt and small plastic plant. It is a very meaningful day for me since my F&B executive Mr Bahtiar did advice and give some tips on how to be more passionate in hospitality industry and the proper ways to greet and treat the guests. He taught me on how to begin the procedure by greet and welcoming the guest, show the seat table, take the order, send the food or drinks to the guest, ask for a feedback regarding the food and drinks. Me Bahtiar did advice to communicate with guest so that the network will be more wide and the chances to get opportunity with other hotels and relationship with guest will be strengthened. I also did take the order for room service and print the bill for payment.

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29/05/2019
DAY 101
After my off day, today I am changed to evening shift and I need to help my other casual workers since they are new and guide them to do the arrangement of plates, bowls, glass and setting the table. Once settle with it, I did help to add extra chairs and table since the number of guest do increase from time to time and around 6pm the total number of pax is at 180. At 7.29 pm I did hit the gong for 3 times as a signal of buka puasa for the day. The demand for baby chair is high since many childrens are coming for the Ramadan Buffet at Hotel Seri Malaysia Penang. At 9pm once done with the clearing all the staff did enjoy our dinner meal and start to do the cleaning progress of sweeping and mopping the floor around 9.30pm. Today the day is going better since the number of staff increases.

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28/05/2019
DAY 100
Today is my last off day for my internship at Hotel Seri Malaysia Penang before I finish my internship in 3th June 2019.

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27/05/2019
DAY 99
After evening shift yesterday today I have been asked to change to morning shift since there is not enough staff to work in the morning. I did ensure to reach by 7am and help by preparing drinks and clearing the dishes. Once done with the breakfast session, I did sweeping and mopping the floor of Cafe Bayan Baru and the corridor of the Cafe Bayan Baru. The most important matter is to place the Cleaning in Progress Board since it is a signal or message to the guest and staff that the place is slippery and be cautious. Around 1pm I did help Mr Bahtiar to carry the tables to set up the Bilik Pulau Mutiara since tomorrow there will be meeting among the board of directors of Hotel Seri Malaysia.

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26/05/2019
DAY 98
Today my shift is changed to evening since the number of pax is 220. I came to work at 3pm and once I enter the Cafe Bayan Baru I did help to arrange the plates and bowl at the stalls situated outside of the Cafe. Next I ensure the food tag and also the saucer plates are sufficient since the saucer plate is mainly used for most of the occasion. I did wipe and ensure the saucer plate is sufficient for the coffee cup, ice kacang bowl, lamb grill and also to place for desserts. Around 9.30pm we did clearing of dishes and ensure the cleanliness of the Cafe Bayan Baru. My work finishes as usual at 11pm.

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25/05/2019
DAY 97
Today my morning shift starts as usual at 7am and I did manage to ensure the food tag is complete and the food is hot and sufficient for the guest who will come for the breakfast. There is guest today who come and ask for vegetarian food, and myself manage to assist them by showing the vegetarian foods. After the breakfast finishes at 10.30am, I did clear the plates and glass before wiping the washed utensils and tea cups. My executive did assist on how to wipe the glass using the proper way since he have experience working in a 5 star hotel in Penang. In the afternoon around 12pm I did help to arrange ice cream and refill with new ice cream tubs. At 1.30pm I did help to set water dispenser and glass at Bilik Bukit Bendera since there is a function for 30 pax.

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24/05/2019
DAY 96
For this week my shift is changed to morning since there is just one staff and I am supporting the staff. I joined the work at 7am and found there is no name tags for the foods and drinks. Then I did went to the counter and find the food tags and place them at the right place. Following with that I found the holder to heat the food and drinks is not filled with the chemical, then I took all of it and replace with  new chemical so that it will took a long time to burn and produce enough heat for guest to serve their meal. Once the breakfast finishes, I did clean the floor and then do drinks with my senior colleague before finishing my work at 3pm.

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23/05/2019
DAY 95
Today myself alone did in the morning shift at 7am since it is off day for my senior. I handle the Cafe alone until 9am in where my executive came and start to help me. The number of guest for breakfast is less than 20 today. Once settle with the guest breakfast and my executive came, I did arrange the washed glass and utensils. Later on I did clean the cafe since it is quite dirty and for today I learn on how to clean the juice machine since daily need to clean it due to changing of drinks on sahur and dinner buffet which is different. My senior did taught me two days before and I learn and did manage to wash.

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22/05/2019
DAY 94
For today after my off day, the department changed my shift to morning since there is just one staff who is working in the morning. The number of guest for breakfast is the lowest as I know since less than 20 names are registered and below 10 guest came for breakfast. Once done with it, my F&B Executive Mr Baktiar did ask me to wipe the mirror and also the glass door of the Cafe Bayan Baru since it is very dusty and can see handprints. I did wipe using newspaper and glass cleaner since it is an effective way to clean the glass.

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21/05/2019
DAY 93
Today is my off day before starting my evening shift for the following week at Hotel Seri Malaysia Penang under food and beverage department.

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20/05/2019
DAY 92
Today I changed my shift to morning. I enter the work at 7am and will finish at 3pm. The number of pax for breakfast is not much in where less than 20 guest came in. After clearing for breakfast, I did help to wipe the washed utensils, plates, glass and bowls. Later on around 11pm I did help to set up saucer plates and coffee cups. Once settle with the task, I did help my senior Mrs Masitah to do drinks. Today I did corn juice and lemon juice. Besides that, I also did help to do Ais Krim Malaysia which consist of watermelon, milo, corn and asam boi flavour.

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19/05/2019
DAY 91
Today it have been 4 days directly in which the number of pax is more than 200. Today is the most highest number of occupancy in Ramadan Buffet at Hotel Seri Malaysia Penang. The demand for glass and plates is high as usual and for backup F&B department did use plastic cups to replace used glass and same goes for plates in which have been replaced with plastic plates. Luckily the number of staff increases to 10 workers today. There is two new staff who joined for part time. Once settle with the event, we all did cleaning and clearing. It have been less tiring since the number of staff increases and the burden becomes less.

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18/05/2019
DAY 90
Today the number of occupancy is more than 200 pax. Luckily the number of staff are quite higher than yesterday which is 8 of us. Myself join in the work around 3pm and I did setting up the table and help to assist a new worker regarding the table setting since he is new to work. About 5pm, I did help my colleagues to do drinks and also ensure the glass is sufficient since F&B executive did order three boxes of glass in which contains 72 piece of glass in one box. This is because the demand for Ramadan Buffet is increasing day by day. Since we are consist of 8 workers. One person will be handling at Bilik Seri Pinang, 3 people outside of the Cafe and 4 person inside of the Cafe Bayan Baru. Mostly the guest demands for extra dinner plate. Around 10.30pm myself did sweeping and mopping the floor with the help of another 3 colleague.

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17/05/2019
DAY 89
Today the number of guest is for 200 pax. Myself came to work at 3pm and I did set up the table for about 200 pax and I did help to carry 2 table to add outside of the Cafe since the number of guest increase hour by hour. My colleague Kurnia did help me to carry glass to the Bilik Seri Pinang since there will be 60 pax inside there. Today at the Bilik Seri Pinang the guest are from Rumah Anak Yatim. I did help to open the door and show the direction to the guest since they are new to the Hotel Seri Malaysia Penang. After the fasting ends at 7.27pm, I did help to carry plates and glass which need to be cleared. It was tiring since most of them are busy with their work. Around 10.30pm myself and Kurnia did manage to sweep and mop the floor.

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16/05/2019
DAY 88
Today is the most busy day in my F&B department. The number of pax is about 214 for today and there is just 7 staff and my executive did help us too. Too many of utensils used and guest asking for new utensils ensure us to wash by ourself instead of handling it to the steward. I did help to sweep and mop the floor before starting to arrange the plates at the kiosk outside of the Cafe. Once done with it, I did clear the plates and also give feedback to the guest who ask for extra utensils and drinks. I also did Nescafe for the manager of Hotel Seri Malaysia Penang. Today I learn on how to manage time and handle the circumstances in the Food and beverage department.

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15/05/2019
DAY 87
Today the number of pax is around 100. Myself and another 4 colleague are there to do our duty and help each other. The chef ask me to taste some food since he is fasting and I did taste and give feedback on the taste of desserts. Then I did help the other chef to set up dessert plates, small and big bowl, glass and spoon for the stalls outside of the Cafe Bayan Baru. Before the fasting ends today, I did manage to communicate with my Executive of F&B and found he is such a friendly and sporting character. Myself and my colleagues did manage to clear the plates and clean the floor since it is very dirty after the buffet ends. Then I did help to mop the floor and ensure the cleanliness of the Cafe. This is because later for sahur there will be many guest who will come around 3am.

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14/05/2019
DAY 86
Today is my off day after doing one week of afternoon shift for Ramadan Buffet. Hope to take a good rest before continue tomorrow work.

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12/05/2019
DAY 84
Today the number of occupancy is high in where there is 109 guest who comes for Ramadan Buffet. Myself and my colleagues did set up tables in Bilik Seri Pinang for standby in case there is more guest comes for the buffet. Inside the cafe is full house and the outside both left and right area is booked. The tent outside of the Cafe consist of 7 tables and 4 of it have been booked. It was so hectic since there is many guest and need to handle their request and clean the table. I did help by explaining a guest who don't know about sushi. After 9pm the buffet ends and I did sweep the floor and wipe the utensils and coffee cups which have been washed.

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13/05/2019
DAY 85
Today my F&B Executive Mr Bahtiar did ask me on what the staff will do in the evening since he is new to the work. I told the work that we will do such as arranging the plates and cups in and out of the Cafe, clean the cafe and do three types of drinks for Ramadan Buffet and also set up the tables based on how many pax are coming on the day. Mr Bahtiar did help us to clean and decorate the Cafe. I feel good since everyone is doing work with a teamwork spirit. Today the number of pax is 50 and it is not hectic since myself and colleagues did help each other to clean and clear the plates and cups. Around 10pm then only all the guest went back and we manage to clean the Cafe and set up for tomorrow morning's Sahur and breakfast.

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11/05/2019
DAY 83
Today I changed my shift to morning since I have an important function tonight. So I went to work at 7am and did work with my colleague Daniey and my senior Mrs Masitah. I did clear the plates, cups and utensils used by the guest. Even though it is fasting month, still there is non Muslim guest who come for breakfast. Mostly are teleperformance which is from foreign countries such as Vietnam, Thailand, Indonesia and other related countries. After the breakfast ends, I did sweep the floor and it was full of food stains. Then my F&B executive Mr Bahtiar did ask me to change the saucer plates and add sugar and creamer sachet to ensure the cleanliness and hygienic of the Cafe Bayan Baru. Before I went back at 3pm I did cleaning at Bilik Bukit Bendera since there will be a function.

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10/05/2019
DAY 82
Today I went to work at 3pm and once I enter the work I did help to set up the table since as usual there will be Ramadan Buffet in the night which starts at 7pm. Around 4pm, our Hotel Seri Malaysia Penang new Food and beverage Executive did join on duty and my supervisor Mr Zaif did introduce him to all the staff in food and beverage department. There was a small briefing between F&B staff with our new executive. He did introduce himself and taught us on discipline, attire and teamwork that we should apply in F&B department. It was so useful for us. At 7.27pm, I did hit the gong 3 times and then starts the buka puasa. Around 9pm all the guest who came for the buffet depart and we did cleaning as usual. It took until 11pm until we completely finish our Cleaning task.

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09/05/2019
DAY 81
Today as usual evening shift which starts at 3pm and ends at 11pm. For today the number of pax is more than 100 and the chairman of Hotel Seri Malaysia did came to enjoy the Ramadan Buffet at Hotel Seri Malaysia Penang. Before the Ramadan Buffet starts at 7-9pm, we did cleaning by sweeping and moping the floor, then we did set up the table and also ensure the cleanliness and all the utensils and plates and glass are sufficient. It was so hectic but since the number of staff is around 4 of us. It doesn't take much energy for per person but still tiring. I did learn on how to handle many customers at once so that it will be easier for me for the upcoming days.

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08/05/2019
DAY 80
Today is the third day of Ramadan and the day was so busy since decorations and stalls were setup outside and inside of the Cafe Bayan Baru. I join the work around 3pm and once I join I did help to set up the table with tissue, spoon and fork. Then I did help to clean the table and wipe the utensils since night there is Ramadan Buffet around 7.27pm today. Exactly at 7.27pm, I did hit the gong 3 times as a signal of time to berbuka puasa. The buffet ends around 9pm after all the guest finishes their dinner meal.

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07/05/2019
DAY 79
Today is my off day after one week of afternoon shift in food and beverage department at Hotel Seri Malaysia Penang. Hope to take a rest before starting my work tomorrow for evening shift and handle the buka puasa guests.

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06/05/2019
DAY 78
Today is the first day of puasa and the number of guest for morning breakfast is not more than 20 at 7am-10.30am and for sahur there is not more than 20 guest too. Besides that, I helped my senior since she is fasting by managing to handle the guest once they finished their breakfast to clear the plates and glass. Around 11am, I did set up the table by wiping the table with cleanser and place tissue, fork and spoon. Once done with it, I did sweep the floor around 11.30am and mop the floor since the floor is quite dirty with footsteps and food stains. Everything was completed by 1am. Today I went back around 3pm once my supervisor did come to duty. Most of the staff will work at evening for today since buka puasa will start after 7.30pm today.

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05/05/2019
DAY 77
For today it is weekend and one day before Ramadan starts so the day will be busy for preparation of tomorrow. Myself did help to arrange the table by setting up 8 tables outside of the Cafe Bayan Baru and also did arrange the chairs for 8 person per table. Once the function of birthday celebration finishes at 5pm I did help to clear all the rubbish and arrange the chairs and table properly for tomorrow event. For tomorrow since Ramadan starts, I need to work at morning so that I can help the staff in food and beverage department who is taking puasa from doing heavy work during the morning breakfast.

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04/05/2019
DAY 76
Today my shift is still evening in where I will work at 3pm and finish my work at 11pm. Today there is no lunch and dinner buffet. So the work is less for the staff in food and beverage department. Myself did arrange the dinner plate, soup bowl, saucer plate, and appetizer plate for tomorrow breakfast. After finish my task, I did help to place the welcoming drink at the lobby and bring back used glass and replace it with the new glass. Myself also did manage to handle the cashier of Cafe Bayan Baru when other colleague goes for break and arranging for tomorrow event. Today is not tiring since there is no event. Tomorrow will be hectic before the start of Ramadan.

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03/05/2019
DAY 75
Today I supposed to work at 3pm but due to only male Malay staffs are working in Food and beverage department, so I was asked to come earlier around 1pm to help and handle the Cafe Bayan Baru for about 2 hours. I did manage to handle and receive more than 6 orders for food and drinks in where guest take away, dine in and also room service included. It ensures me to be panic since I did handle alone and I am not that good in creating and printing the bills. But luckily my colleague did came and help me by 2.30pm. Around 4.30pm I did arrange the plates and utensils for tomorrow breakfast setup. In the night around 8pm, my supervisor Mr Zaif did ask me to help me arrange the chairs and tables at Bilik Seri Pinang for about 120 pax. I did manage to finish and went back at 9.30pm.

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02/05/2019
DAY 74
Today is another tiring day for me since there is a group around 7-10pm which is from IPG Penang. Those group did have farewell party and I alone did the cleaning and did serve those guest when they need help. Besides that, I did also serve the guest who came in the evening for buffet by serving extra soup, drinks and clear the plates. I did skip my dinner since the day is so hectic and the number of staff is low. I did wipe the utensils, plates and glass. Today I did learn to do Teh Tarik by the help of my senior in food and beverage department. Today I also learn to make Tea and Coffee alone. This a new experience for me in food and beverage department at Hotel Seri Malaysia Penang.

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01/05/2019
DAY 73
Today my shift is changed to evening in where for this whole month will remain the same since Ramadan will be begin on the 5th of May. The number of guest for today is average since it is weekday. In the evening around 7pm there is a group of 50 pax did came for their dinner buffet. It was a busy day since just two staff were working and handling 50 customer. Around 9pm I was asked by the supervisor to clean and set up the hall room on the second floor. I did set up by placing sweets, pencil, drinking water and A4 paper in every table.

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30/04/2019
DAY 72
Today is my second off day in food and beverage department at Hotel Seri Malaysia Penang. Hope to take a good rest before starting my evening shift for the whole month of May since Ramadan going to start on the 5th of May.

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29/04/2019
DAY 71
Today is Monday in where the day will be smooth for the staff in Food and beverage since many guest have check out on Sunday and the number of guest for today breakfast is not more than 50 guest. Today morning there is some guest who ask for additional of soup, egg and fruits since those food will finish due to high demand especially from the foreigners. Once settle with the breakfast, I did mop the floor and took around 30 minutes to complete both sides. My colleague Ku Muzzaini did help me to arrange the plates and utensils. Around 12pm another colleague did came to help us. So I can take turn to have my lunch since there is 2 person in charge of the cafe. There is a guest who came and order food to dine in for lunch and another guest who order and I did send the food to their room. It was a new experience for me to serve food to guest room and serve in the Bayan Baru Cafe.

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28/04/2019
DAY 70
My work remains morning shift until Monday before they change the shift to evening for the whole May month because of Ramadhan starts next month. In the morning the number of guest is still many since it is weekend. Today is the last day for the Nepal, Ghana and Uganda guest after they have spent their one week programme at Penang. Once the breakfast finishes at 10.30am, we did cleaning as usual. At 12pm Miss Ashikin who is the Faculty Supervisor for me came to visit. She visit my industry supervisor in charge and had a talk with him. Once settle with the industry supervisor, Miss Ashikin did talk to me personally asking about the experience and comments regarding the practical life. Around 1pm Miss Ashikin did depart and she accommodate at Hotel Seri Malaysia Penang since it is strategic and convenient for her to travel and visit other students under her supervision."

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27/04/2019
DAY 69
Since it is weekend, the day will be more hectic than usual. In the morning around 7.30am the number of customers who come for breakfast is more than 100. There is customer from Nepal, Ghana, Uganda who come and they usually go for healthy breakfast since I did serve them for around one week. They tend to choose cereal such as koko krunch and corn flakes. Besides that the demand for bread and vegetarian food is high for this one week. After done with breakfast, around 10.30am there is group from MBPP who have their breakfast and then around 12pm there is VIP from Pusat Seni Silat Gayong who have their lunch and I did serve them which is around 10 pax. Lastly around 12.30pm the same MBPP group did have their lunch which is buffet. Once settle with the lunch, I did help cleaning the trolley which is full of utensils, plates, and cups.

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26/04/2019
DAY 68
Today is Friday so I went for morning shift even though I supposed to come for evening shift since there will be solat jumaat and I need to cover the male staff in Food and beverage department at Hotel Seri Malaysia Penang. The number of guest in the morning is very high and was so pack since there is extra demand from customers asking for sugar, pepper, half boiled eggs and utensils. Every Friday in the afternoon there will be buffet and the number of pax is around 30-40 today. It was tiring since just two of the staff including me did the work. In the evening around 3-5pm will be a tea time for 45 pax and I did the cleaning of the Bilik Seri Pinang around 1pm. After finishing my work I went back around 5pm.

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25/04/2019
DAY 67
Today my shift is still afternoon and the same group who came yesterday will be having their breakfast, lunch, tea time, dinner and supper today. It is a tiring day since I need to arrange and clean for three times which is for the tea time, dinner and supper. Myself and another colleague did our duty and we help each other managing the front and back of the F&B department. Since the group having their supper, it took around 10.45pm for them to depart from the Bayan Baru Cafe. Still my colleagues and myself did manage to finish by 11pm to clean the whole cafe.

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24/04/2019
DAY 66
It have been one week of my internship at Hotel Seri Malaysia Penang under food and beverage department. For today my shift have been changed to evening in where I need to work at 3pm and finish at 11pm. There is a group who did meeting at Seri Pinang Hall and they are having their lunch, dinner and supper at Bayan Baru Cafe which is our F&B name in Hotel Seri Malaysia Penang. Myself and another colleague did our duty by managing the cleanliness and service towards customers. Once we finish at 11pm, we both did add mineral water and sweets for the same group since they are having a meeting tomorrow at Seri Pinang Hall.

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23/04/2019
DAY 65
Today is my off after one week of work in Food and Beverage department at Hotel Seri Malaysia Penang.

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22/04/2019
DAY 64
My fifth day in Food and beverage department at Hotel Seri Malaysia Penang is going well since I gain friends and interact with them. So the day is going well without being boring. For today in the morning there is many guest who came for breakfast and there were around 50 above guest from Nepal who came and enjoy their meal. They did ask me regarding vegetarian food since they are pure vegetarian. I did show to them which food is vegetarian and non vegetarian so that they can eat without any hesitation. Then around 1pm I did help the supervisor of Food and Beverage which is Mr Zaif to help set up the table for 45 pax at Dewan Seri Pinang in where for tea break there will be a group coming. I did help to arrange 45 appetizer plate, 45 spoon and fork, and 45 tea cups along with creamer and sugar.

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21/04/2019
DAY 63
Today is my fourth day in Food and beverage department in Hotel Seri Malaysia Penang. Today morning the number of guest who dine in is high in where more than 40 guest keep on coming and it was so tiring since need to take the dinner and appetizer plates, glass, bowl and little rubbish such as coffee, tea, creamer and sugar packet. In the afternoon around 12pm our F&B staffs did arrangement because there is two groups coming for lunch which is AVON group and Satria Neo Club. I did arrangement of utensils and set up the table. Luckily the number of staff is quite high and we can cope to do the work today.

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20/04/2019
DAY 62
The third day in Food and beverage department in Hotel Seri Malaysia Penang. I went to work at 7am since it is my new shift and the number of customers are quite many since the guest who check in at Hotel came n enjoy their meal. I did took away the plates, bowls, utensils and glass. After 10.30am, I did cleaning of the F&B area. I did ensure the table setting by placing tissue, spoon, fork and menu card. I did learn to do by own and serve food and drinks to a customer who came around 2.30pm.

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19/04/2019
DAY 61
Today is my second day doing internship in Food and Beverage department. In the morning I went to work and my senior in F&B department did ask me to help take plates from guest once they finish enjoy their meal, then I mop the floor and wipe the plates and utensils. Once did the task, I did learn to add jam flavours and transfer it from one plate to new plate. Since today is Friday, there will be buffet lunch in which they charge only Rm19 per person. There were about 20 customers today. It is quite tiring day for me since I am new to work.

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18/04/2019
DAY 60
Today is my first day joining Food and Beverage department. I have been introduced to the supervisor of F&B and the person in charge did teach me on how to set up the table, cleaning the table and floor and also cleaning the utensils properly. It is a new experience for me after 2 months of housekeeping work. I did change my attire and being neat. Cleanliness is the main in F&B department and ensure the satisfaction of customers. Hope tomorrow I will learn more and gain colleagues by the end of my internship.

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17/04/2019
DAY 59
Today is my last day doing internship in Housekeeping department at Hotel Seri Malaysia Penang. I met HR executive and she told me that tomorrow I will be joining F&B department. Later the F&B supervisor came and introduce himself and told me the attire and ettique in F&B department. I need to wear white long sleeve shirt, vest, bow, black shoes and black slack. My hair need to be neat and need to full shave and nails need to be short and firm. Will be missing my Housekeeping Department staffs and the work I have did for 2 months. Hope to meet new colleague and environment after 2 months of internship.

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16/04/2019
DAY 58
After back from off day, today the number of occupancy is 40%. The number of guest check out is not much and occupied is similar too. I got the same third floor and for today just 6 rooms since the right block have less guest check in and check out compare to the left block mostly. I did 5 check out rooms and 1 Occupied dirty room. I manage to finish before my break time. Then I did sweeping the corridor of the third floor since it is a duty to ensure the floor cleanliness. Once finish sweeping the floor, I did check all the rooms I did housekeeping to ensure no missing of amenities.

# data[].attributes.body
15/04/2019
DAY 57
Today is my off day after one week of work at Hotel Seri Malaysia Penang.

# data[].attributes.body
14/04/2019
DAY 56
The end of weekend which is Sunday. The number of occupancy is still high in which there is about 70%. There are some groups from Thailand, Indonesia and Vietnam who come to Hotel Seri Malaysia Penang for some meeting and they stay for about one week. Since the occupied room is high and they stay for more than one week. It is convenient for the housekeeping staff to do their duty since just need to change the bedsheet, clean the room and add amenities. Myself I got 11 rooms at the third floor and I manage to finish by 2pm. Then I went to help Mrs Fazilah at the second floor.

# data[].attributes.body
13/04/2019
DAY 55
Today is Saturday in where the number of guest is high and the occupancy percentage is 68%. Each staff need to do one floor so myself I did the third floor of the left block in where I did housekeeping for the suite room, family room and Single Queen room. The number of room is just 6 so I went to help Mrs Fazilah who got 19 rooms and because she did alone. Once I help her then I went to do housekeeping at the third floor. The rooms were dirty and quite wide so it takes about 30-40 minutes to do one room. I manage to finish by 4pm. Hopefully tomorrow I could do housekeeping with more energetic.

# data[].attributes.body
12/04/2019
DAY 54
Today the number of occupancy is high in where it is 60%. For today myself and Zafri being a team to do housekeeping at the first floor of the left block which is the most demand and fully occupied. Today the total number of room is 22 including family room, single twin and single queen room. Both of us did as a team and managed to finish by 4pm. Since today is Friday which is the peak day since most of the family will check in on every Friday and check out on Sunday. Also my friend went for Solat Jumaat and I manage to do alone for about 1 hour. It is not so tired since I did with my colleague.

# data[].attributes.body
11/04/2019
DAY 53
Today there is a new staff who joined in housekeeping department. For today I got the right block and 12 rooms at the third floor. I managed to finish by 1pm. Once I finished I do help Mr Emran who is not feeling well and he got 23 rooms today. When I went to his place there were about 16 rooms left. I went to help and managed to finish by 5pm in where there were more than 6 family rooms. It was quite tiring day for me and helping each other is a good attitude practiced by the staff in Hotel Seri Malaysia Penang.

# data[].attributes.body
10/04/2019
DAY 52
Today the number of occupancy is not high since it is weekday and just 4 staff in housekeeping department today and each person got one room. Luckily today the number of guest check in and check out is low. I got 17 rooms today in which 10 rooms consist of Occupied dirty, 4 check out room and 3 Vacant Dirty room. I manage to finish before 3pm today. Bedmaking becomes smooth for me since I have learned for more than 1 month.

# data[].attributes.body
09/04/2019
DAY 51
After return from off day yesterday, today I was given the same third floor at the right block. Since it is weekday, the number of guest is quite low and I get around 13 rooms in which 10 consist of Vacant Dirty and 3 Check out rooms. Today since the total number is 13 so it is not so tired and I did manage to complete my task by 3.30pm. I did went to the pantry to take extra shampoo, towel and tissue box. My HOD did inform the staff to check the amenities and also the switch of the room so that to ensure all the appliances are working. I did check and did alone today since only 6 workers today and each person need to do one floor.

# data[].attributes.body
08/04/2019
DAY 50
Today is my off day. I hope to take a good rest before continue my work tomorrow. Since yesterday I did about 23 rooms it was so tired and my leg was so paining. Hope to gain more energy tomorrow.

# data[].attributes.body
07/04/2019
DAY 49
The end of weekend which is Sunday shows that the guest will check out and it will be the most hectic day to clean the whole room. For today myself get 23 rooms in which 22 check out room and 1 occupied room. Compare to others my task is the most difficult since it is compulsory to do housekeeping for 22 rooms. I manage to do alone and start from room 228 until 248. The whole room at the 3rd floor have been done by myself and I did manage to complete by 5.15pm. I took no rest and non stop did my housekeeping work. Hope to take a good rest tomorrow since it is my off day.

# data[].attributes.body
06/04/2019
DAY 48
Today it's Saturday and since it is weekend. The number of guest check in and occupied usually will be high. Today the occupancy is 80% and my Head of Department Mr Jasni taught all the staff on adding the amenities such as the glass and plate which is filled on with shampoo, soap and shower cap. This is because some rooms don't have the amenities and look not complete compare to the rooms which are filled with the amenities. Today myself and Mrs Fazilah did as a team and around 3pm one of the intern student Danial came and help us. Today is a hectic day as usual since it is weekend.

# data[].attributes.body
05/04/2019
DAY 47
After MC for 2 days, today I come to work and the number of occupancy is around 70%. Today myself and Mrs Fazilah did housekeeping at the first floor of the left block around 23 rooms. For today we change our duty in where I did the toilet cleaning and arrange the amenities. I did from room 201-219 in where only 3 rooms are Vacant Clean and Out of Order. The rest 10 rooms are Occupied Dirty and 13 Vacant Dirty and guest check out. We did manage to finish by helping each other. I hope to gain more energy and get well soon to continue my internship peacefully.

# data[].attributes.body
04/04/2019
DAY 46
I got 2 days Medical Certificate since I am not feeling well and need to go for check up at hospital. This is because for almost one week I am infected with fever, cough and sore throat. I also don't have energy to do work. I have informed my HOD Mr Jasni earlier and I hope to continue my internship tomorrow with good health condition.

# data[].attributes.body
03/04/2019
DAY 45
Today I took MC because since yesterday I feel very sick and high fever. I don't have energy to do work. So today also the condition is the same. So I don't go to work today and already inform to my Head of Department Mr Jasni.

# data[].attributes.body
02/04/2019
DAY 44
A morning briefing by Mrs Norhayati since she is in charge for today housekeeping department. The number of staff for today including me is 4. This is because the number of guest today is low after the school holiday in where about 30% of occupancy at Hotel Seri Malaysia Penang. Myself did with Mrs Fazilah for about 20 rooms at the first floor and the other 2 staff did 10 rooms since they are doing alone. For this week I did bedmaking since I need to gain more skills on bedmaking. We both manage to finish by 5pm today. I did from room 101-127 and there is about 1 room which is out of order and another 6 rooms occupied by guest. The rest is check out by the guest at 12pm.

# data[].attributes.body
DAY 43
Today is my off day after one week of internship at Hotel Seri Malaysia Penang. I need to get ready for tomorrow work by taking a good rest today.

# data[].attributes.body
31/03/2019
DAY 42
The school holiday ends today and the number of occupancy which is 80% in Hotel Seri Malaysia did check out. Obviously the day will be tiring and there will be no rest for all the housekeeping staff since each floor will be around 20 above rooms to be completed the housekeeping duty. Myself and Mrs Fazilah did as a team together to do housekeeping for 24 rooms and mostly is the family room which will took more time since the room is larger and have more bed compare to other rooms. Some guest did ask for ashtray and some extra emenities such as shampoo, soap and floor mat. I did manage to complete by 5pm today before taking a rest for tomorrow since it will be my off day.

# data[].attributes.body
30/03/2019
DAY 41
After on MC yesterday, today I go to work and feel quite better than yesterday. After I handle my MC letter to Mr Jasni, he gave a letter for me to sign. After done I did housekeeping with Mrs Fazilah and this time for 23 rooms and we did help the another block for 2 family rooms since the colleague did alone. It was tiring since school holiday wants to finish and there is guest who check out and some check in too. I did bedmaking today and it is very tiring. Myself and Mrs Fazilah did manage to complete the 23 rooms and plus another 2 rooms by 4.45pm. I didn't take much rest after my lunch in where I continue my work so that I can manage to finish earlier.

# data[].attributes.body
29/03/2019
DAY 40
Today I got Medical Cerification (MC) because I feel not well in where I have infected with cough, fever and sore throat. Also I don't have much energy to do my housekeeping work.

# data[].attributes.body
28/03/2019
DAY 39
Today there is 2 new staff who joined the housekeeping department at Hotel Seri Malaysia Penang. This helps the lack of manpower at housekeeping department and we can manage to do housekeeping at each floor with the help of each other. This week is occupied by guest since it is school holiday and the number of occupancy is around 80%. Myself I get 20 rooms at the first floor of the right block. 10 Vacant Room and 10 Occupied Room. I did manage to finish at 4.30pm. Day by day doing alone ensures me to learn a lot regarding housekeeping.

# data[].attributes.body
27/03/2019
DAY 38
Since it is school holiday the number of guest check in and check out is at high number. For today the occupancy is at 70%. I need to do housekeeping for about 18 rooms at the first floor of the right block. When entering the family room to do housekeeping is the most tiring and to be the most dirty room since there will be pampers, stains, food and rubbish on the floor. It takes around 40 minutes for me to do just one room if the room is very dirty.

# data[].attributes.body
26/03/2019
DAY 37
Today is my off day since Mr Jasni changed my off day for this week due to many guest and need to handle housekeeping for many rooms.

# data[].attributes.body
25/03/2019
DAY 36
Supposed today is my off day but since the number of staff is very low and many guest occupied at Hotel Seri Malaysia Penang since it is school holiday. My HOD Mr Jasni changed my off day to Tuesday for this week. Yesterday I did housekeeping for 26 rooms but with the help of Mrs Fazilah but today I did the same but alone. 26 rooms occupied and need to clean all of it took plenty of time and doing alone is not so easy. I take no rest and manged to finish by 5.20pm today. The most hectic day for me and hope to take a good rest tomorrow.

# data[].attributes.body
24/03/2019
DAY 35
Today is the most hectic day of my internship until now. Myself and Mrs Fazilah need to do the whole floor in which all of the guest check out and just 4-5 of guest check in at the second floor. We both did bed making and cleaning the room and toilets. I did the bed making and Mrs Fazilah did the toilet and room cleaning duty. It took us to finish at 5.10pm to complete 26 rooms. We did manage to finish and I feel happy since tomorrow will be my off day so that I can take a deep rest. The morning briefing regarding saving the cost was done by Mr Jasni and he thought us on how to save cost to do housekeeping. It was useful for all the housekeeping staff to gain knowledge daily.

# data[].attributes.body
23/03/2019
DAY 34
Briefing in the morning at 9am by Mr Jasni the head of department for housekeeping. He told the housekeeping staffs regarding how to tie the rejected towels and pillow case. He ensures every staff to tie the rejected pillow case and towels do that the person in charge which is PA will know to differentiate and count the quantity of rejected towels and pillow case. The same goes for the rejected bed sheets. Today I learn more on how to be more aware and concern regarding the rejected and new pillow case, bedsheet and towel.

# data[].attributes.body
22/03/2019
DAY 33
A morning briefing as usual by Mr Jasni regarding the groups who are coming to accommodate at Hotel Seri Malaysia Penang and duty are divided to every staff. Today I feel good since I have to do housekeeping with Mr Hanif. Housekeeping for 17 rooms at the first floor since this is the most demand and always occupied by the guest. I went to the pantry on the right block to take a box of facial tissue and then took single and queen size bedsheets. Once the amenities are complete then myself and Mr Hanif start our housekeeping duty.

# data[].attributes.body
21/03/2019
DAY 32
The huge task for me since I need to cover both floors with 19 rooms need to be kept clean since mostly are reserved for 3pm check in guest. Myself alone did 15 rooms alone and mostly is family room and single twin bed rooms. It is a hectic day for me since I need to clean the toilet and set up amenities before proceeding to bed making and cleaning the room. It took about 20-30 minutes to complete one room and if the room is very dirty then it will take around 40 minutes. For today the shampoo and soap is mostly need to be fill up since mostly finish. I hope to take a good rest today so that I can continue my internship tomorrow.

# data[].attributes.body
20/03/2019
DAY 31
The number of staff is just 4 for today. So as previous day 2 person to get one whole floor with more rooms to do housekeeping and another 2 person gets 2 floor with less occupancy of guest. My self I did the same second n third floor today with 11 rooms occupied today combining both floors. I manage to complete 8 occupied room by 12.30pm before I take my lunch. After lunch I did another 3 rooms which have been checked out by the guest consist of 1 single queen bed and another 2 single twin bed.

# data[].attributes.body
19/03/2019
DAY 30
It has been one one month I am doing my internship at Hotel Seri Malaysia Penang. For today the staff is just 4 of us. Two person need to cover 2 floor and another 2 person need to cover one floor but which has more guest. For myself I did the second n third floor. I learn on how to manage the time to arrange and refill amenities when it is finished. It took some time since need to cover two floors. While I am doing the bed making, Mrs Norhayati came n teach me on how to do bed making for single bed and queen size bed. I did learn the difference on how  to set up the bed based on size. Luckily today the number of guest check out is not much compare to last sunday.

# data[].attributes.body
DAY 29
Today is my off day after 6 days of working in a week at Hotel Seri Malaysia Penang. Getting ready for tomorrow work by taking a good rest today.

# data[].attributes.body
17/03/2019
DAY 28
Today the number of occupancy is 90%. The main part is that majority check out. Since the number of staff is just 6 of us. Each person need to do housekeeping for each floor. I got the third floor and imagine doing whole 19 rooms which includes suite room, family room, single twin and single queen. Myself doing alone for around 18 rooms since only one rooms is Vacant Clean. It was so tiring that I was doing alone and took just 20 minutes of break during lunch break and continue my work until 5.30pm. Bed making and cleaning the toilet of 18 rooms alone was the most hectic day and experience for me.

# data[].attributes.body
16/03/2019
DAY 27
A briefing regarding the presentation made by Mr Jasni on the number of rooms cleaned by the staffs on the month of February. This shoes that more than 2000 toilets have been cleaned by the housekeeping staffs on the month of February itself. Once the briefing finished, since we have 6 staffs today so each staff need to do housekeeping for one floor. I got the third floor with 10 rooms need to complete the housekeeping. I got also three family room which is quite dirty and took more than 2 hour to complete just 3-4 rooms.

# data[].attributes.body
15/03/2019
DAY 26
Around 9am a small briefing among the housekeeping department staffs regarding the additional amenities to be provided to the guest was done by Mrs Norhayati the supervisor of housekeeping department. The total occupancy of guest is around 40-50% today and the number of check out guest is the most. It is a tiring day since need to clean the whole room of guest who check out. Guest have made little request regarding they need extra towel and pillow. I do help to give them and at the same time need to manage to settle the 21 rooms in the first floor of the left block which is usually occupied fully by the guest on Friday. Hope to continue tomorrow duty with more energetic.

# data[].attributes.body
14/03/2019
DAY 25
The occupancy for today at Hotel Seri Malaysia Penang is 40%. For today myself and Zafri did as a team to do housekeeping for about 18 rooms in the first floor and another 2 rooms at the third floor. We both did together as a team by helping each other and manage to complete all the rooms. The majority guest did check out compare to guest who check in. Since the number of staff is low so each person need to do each floor but for me since I am an internship student so I need to help either one or two person if I did complete the task earlier.

# data[].attributes.body
13/03/2019
DAY 24
Today as usual we had a briefing with Mr Jasni regarding the housekeeping duty to be divided to each people. The number of staff today is just 5 of us. So each person need to do each floor but the number of guest is low today so the task is not difficult or challenging compare to other peak days. After completing the third floor, I did help Mr Hanif at the second floor and manage to complete by 4.30pm. For today I manage to do the bed making and clean the toilet alone at the third floor. It was quite challenging to do alone.

# data[].attributes.body
12/03/2019
DAY 23
After the off day today I do start my internship and this time I team up with Mr Hanif to do housekeeping for about 21 rooms including Occupied Dirty, Vacant Dirty and check out rooms. Most of the rooms are dirty especially the toilet in which the stains assure the side wall to become yellowish. So today I did wash the toilet floor as usual and I did extra washing by adding Clorox to remove the yellowish stain. It was quite tiring as usual but since I am doing with a partner so I don't feel the burden much compare to doing alone.

# data[].attributes.headline
11/03/2019
DAY 22
Today is my third off day working at Hotel Seri Malaysia Penang. Hope to take a good rest before start to work tomorrow.

# data[].attributes.subject
11/03/2019
DAY 22
Today is my third off day working at Hotel Seri Malaysia Penang. Hope to take a good rest before start to work tomorrow.

# data[].attributes.body
10/03/2019
DAY 21
Almost 3 weeks today as an internship student at Hotel Seri Malaysia Penang. I get to learn most of the housekeeping work and how to manage the time. For today I helped Zafri about 23 rooms and manged to finish by 2.30pm and then the supervisor of housekeeping department Mrs Norhayati asked me to help Mr Hanif who is also my colleague along with Zafri. The number of guest occupied is 94.20%. Housekeeping at third floor consist of 10 rooms and mostly is family room which is quite big and the work is more compare to twin and single room. Today is the most tiring day since there is no time to rest to ensure the rooms are complete clean and tidy.

# data[].attributes.body
09/03/2019
DAY 20
Today the number of staff is quite high which is 10 so each floor will have 2 staff working and another 2 floor will be one person and the number of room occupied guest and check out guest will be less than 15 since they are working alone. In the morning, Mrs Norhayati gave a briefing and told that the occupancy number of guest for today is 84%. This is quite high since it is weekend. Today myself and Mrs Fazilah did as a team and we managed to complete the housekeeping of 21 rooms by 3.30pm with the help of another practical student Danial who did help for 1 hour from 2.30-3.30pm. His help ensure the work to be done faster than usual.

# data[].attributes.body
08/03/2019
DAY 19
A morning briefing regarding the feedback on improvement of Hotel Seri Malaysia Penang was done by Mr Jasni. Friday is the most hectic day since the number of guest is the most compare to other days. Today the percentage of guest is 70%. Myself and Mrs Fazilah did housekeeping as a team and we managed to complete the first floor of left block almost 5pm. Since many guest accommodate and check out it takes time to ensure the cleanliness of the room. The number of towel used today is the highest compare to other days.

# data[].attributes.body
07/03/2019
DAY 18
For today Mr Jasni gave a briefing to all the housekeeping staffs regarding the complaints made by customers regarding housekeeping service. So far it is less since the common mistake is less towel provided. We did check all the rooms today to ensure all the amenities are complete and refill if there is insufficient of quantity. I did check all the rooms even the rooms are Vacant Clean. This to ensure there will be no complaints in the future. Today is a tiring day since I need to check and clean the rooms in 3rd floor of both left and right block. For today it has been three days I am cleaning the suite room which is occupied by the manager of Hotel Seri Malaysia, Mr Santhanam. Hope to learn more on housekeeping in the upcoming days.

# data[].attributes.body
06/03/2019
DAY 17
Mr Jasni gave a briefing regarding the housekeeping and today it's just 5 of us in housekeeping department to work. So each floor need to divide with one person and since there is a 2-3 rooms in a floor so I have been given the task to do two floors alone and there is about 9 rooms. I did it and finished around 2.30PM and then I went to help Mr Hanif who is a new housekeeping staff since they change him from PA to housekeeping. We did together and completed about 5-6 rooms by 4pm. Day by day it is getting easier since I have learned the skill to do housekeeping.

# data[].attributes.body
05/03/2019
DAY 16
As usual we had a briefing with Mrs Norhayati. For today the number of guest if about 39.86% which is fewer than usual. For today myself and Mrs Zuraini will be a group to do the daily routine. But since the number is low. I did alone at the third floor in which there is suite room which is occupied by the manager of Hotel Seri Malaysia Penang. Then I did three vacant room in which the guest have checked out. Lastly the room I did was occupied room In where the guest is in the room and I need to clean and ensure the the room to be tidy. It was a new experience for me to do alone and it was interesting for me. Hope to gain more knowledge on housekeeping and gain more experience.