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NEW:  May 26 Cardiff Council Tenant Engagement Strategy 2026 - 2030  

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NEW:  May 26 Cardiff Council Tenant Engagement Strategy 2026 - 2030  

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April 26: Beacon HA new  Resident Engagement Promise 

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April 26: Beacon HA new  Resident Engagement Promise 

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Resident engagement at Beacon - Beacon Cymru Group Ltd.

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If you want to influence decisions, shape services, and play an active part in changes in your community we would love to hear from you!

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New: Dec 25 - Tai Calon's new TP strategy 

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New: Dec 25 - Tai Calon's new TP strategy 

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Good example of Scrutiny webpage - the team, subjects, get involved

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Good example of Scrutiny webpage - the team, subjects, get involved

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Resident Scrutiny Panel - Town & Country Housing

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Our Resident Scrutiny Panel consists of up to twelve residents who directly influence our services and decision-making.

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new Q4 25: North Wales HA Resident Participation Strategy

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new Q4 25: North Wales HA Resident Participation Strategy

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Resident Involvement: Reward & Recognition Policy

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Resident Involvement: Reward & Recognition Policy

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Ethnic Minority Voices in Tenant Engagement - by TPAS England

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Ethnic Minority Voices in Tenant Engagement - by TPAS England

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Note: Deadicated TP reports are  more prevalent in Council Housing.  As main Council annual report  covers lots of services. Whereas a HA annual report should have a TP section. 

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Note: Deadicated TP reports are  more prevalent in Council Housing.  As main Council annual report  covers lots of services. Whereas a HA annual report should have a TP section. 

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This category  is to look at digital and hybrid best practice.  To be honest, it might become a separate Padlet as lots to add to this section

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This category  is to look at digital and hybrid best practice.  To be honest, it might become a separate Padlet as lots to add to this section

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Webinar Best Practices: Everything you Need to Know (2025)

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What are the webinar best practices for 2025? Read this article to find out everything you need to know for your webinar’s success.

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Editable Model Tenant & Resident Association 

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Editable Model Tenant & Resident Association 

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The document is at page 1, the scale is 0.69, and the rotation is 0 degrees. Enter ‘Alt + T’ to open the toolbar.

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Starting a resident group or Tenant and Resident Association (TRA)

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Starting a resident group or Tenant and Resident Association (TRA)

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Example (editable) Tenant & Resident Association Consitution

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Example (editable) Tenant & Resident Association Consitution

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Developing a Tenant Association Constitution by TPAS England

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Developing a Tenant Association Constitution by TPAS England

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The document is at page 1, the scale is 0.69, and the rotation is 0 degrees. Enter ‘Alt + T’ to open the toolbar.

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The document is at page 1, the scale is 0.69, and the rotation is 0 degrees. Enter ‘Alt + T’ to open the toolbar.

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Epping Forest Council Scrutiny Terms of reference

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Epping Forest Council Scrutiny Terms of reference

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CIH Scotland - Developing Effective Scrutiny

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CIH Scotland - Developing Effective Scrutiny

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The Agenda (Edition 9) – Tenant Scrutiny

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Does your organisation have a scrutiny group? Not sure? No need to worry, we have all the details and questions for you to make sure they do.

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Guide to Tenant Scrutiny in Brighton & Hove (18 page inc application form)

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Guide to Tenant Scrutiny in Brighton & Hove (18 page inc application form)

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Website overview of what Scrutiny panel is

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Website overview of what Scrutiny panel is

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Your independent Tenant Scrutiny Panel works alongside Housing to review how the service is delivered. They will gather evidence, investigate and make recommendations for improvement.

The Tenant Scrutiny Panel monitors the implementation of these recommendations and also monitors how the Housing Service has improved.

They are keen to hear from other tenants to listen to their experiences of Housing and to hear their ideas for improving the service.

You can join Tenant Scrutiny as a panel member or participate in a focus group. Focus groups are arranged for each review and concentrate on a specific area of housing. Your viewpoint can make a difference and help to improve your Housing Service.

Skills you need to be a panel member

An interest in improving your Housing Service

Enthusiasm to work with others to find solutions

You should be k keen to develop new skills

Effective members of the panel or focus group need:

common sense

an objective viewpoint

respect for others

an ability to challenge the views of others constructively and positively

to enjoy being part of a team

To find out more please email getinvolved@swindon.gov.uk and we will put you in touch with the Tenant Scrutiny Panel.

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How to get involved with housing tenancy issues. Find out what the tenant scrutiny panel does to improve services, and the skills you will need to be an effective panel member.

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Tenants and Residents Associations: The Basics (18 pages)

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Tenants and Residents Associations: The Basics (18 pages)

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The Basics

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How to Write a Code of Conduct for Committee Meetings

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How to Write a Code of Conduct for Committee Meetings

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The All-Ireland Tenant Engagement Conference is back for 2025!

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How to Write a Code of Conduct for Committee Meetings — Supporting Communities

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Supporting Communities promotes best practice in Community Participation in Northern Ireland through a ‘grassroots’ approach to Community Development, providing tailored support, advice, information and training to new and existing Community Groups, Statutory and Voluntary Organisations

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Standard and Support for TRAs (2005 doc) 

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Standard and Support for TRAs (2005 doc) 

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TP Classics:  Engagement options done as a takeaway menu. 

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TP Classics:  Engagement options done as a takeaway menu. 

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Radius Housing:  Menu of involvement for tenants. has clear involvement levels and themes

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Radius Housing:  Menu of involvement for tenants. has clear involvement levels and themes

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Choice Housing (Ireland) - Menu of engagement

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Choice Housing (Ireland) - Menu of engagement

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The document is at page 1, the scale is 0.69, and the rotation is 0 degrees. Enter ‘Alt + T’ to open the toolbar.

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PROPERTY SERVICES PANEL- Terms of reference

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PROPERTY SERVICES PANEL- Terms of reference

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nice 3min 'how TP has shaped services' by a Scottish LA 

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nice 3min 'how TP has shaped services' by a Scottish LA 

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 4 pillars of Tenant engagement and voice 

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 4 pillars of Tenant engagement and voice 

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Alpha Housing (NI) - Menu of engagment: longer 8 pager aimed at older tenants

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Alpha Housing (NI) - Menu of engagment: longer 8 pager aimed at older tenants

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Newydd video (2021):  10 ways to get involved  

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Newydd video (2021):  10 ways to get involved  

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New: ClwydAlyn Customer Promise Report (delivering against Residents’ Charter)

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New: ClwydAlyn Customer Promise Report (delivering against Residents’ Charter)

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Uttlesford District Council (we included as a different approach with data tables)

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Uttlesford District Council (we included as a different approach with data tables)

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An English HA - Done likely a rolling monthly report 

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An English HA - Done likely a rolling monthly report 

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Birmingham Council - massive 40 page report with infographics etc. 

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Birmingham Council - massive 40 page report with infographics etc. 

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This has lots of infographics but felt the smiley faces and arrows got confusing.  

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This has lots of infographics but felt the smiley faces and arrows got confusing.  

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How we decide who gets a home - allocations policy

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How we decide who gets a home - allocations policy

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Vale of Glamorgan Council Tenant & Leaseholder engagement plan

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Vale of Glamorgan Council Tenant & Leaseholder engagement plan

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Niwrowahaniaeth Cymru | Neurodivergence Wales | National Neurodivergence Team

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I work in housing - Niwrowahaniaeth Cymru | Neurodivergence Wales | National Neurodivergence Team

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The resources within this section were developed in partnership with neurodivergent people, parents and carers and professionals. The resources are aimed at increasing the knowledge, skills, and understanding of neurodivergence for housing professionals. What is Autism? This section helps to build a better understanding of autism. A range of resources have been developed in partnership […]