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- The first step of resolving the conflict is to listen carefully to what each other have to say.
- Listening allows you to validate others' ideas and let them know that they are being heard, regardless of whether you agree or not.
- NO interrupting

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- In stressful conflicts it is important that you and others learn to understand each other, and accept their ideas even if you don't agree.
- Remember that you might not always be right!
- Summarize their points of agreement and disagreement
- Compromise the situation

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3. Calmly discuss the conflicting perspectives

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3. Calmly discuss the conflicting perspectives

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- How we respond to a conflict can intensify tension so it's important to stay calm.
- Calmer minds produce clearer ideas
- Avoid showing signs that you agree with one group and not another
- DON'T let emotions overwhelm the situation by making sure no one shouts, makes offensive comments, or blames.

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- Make sure you have ALL the facts before making a decision to resolve the conflict.
- Consider others different perspectives
- Careful listening
- INVESTIGATE

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- Instead of attacking each other's personality, focus on addressing the shared problem
- Calmly discuss perspectives and conscientiously look at the facts
- ALL cooperate despite initial disagreement
- EVERYONE being a part of the conflict resolution
- CAN PREVENT OTHER CONFLICTS FROM RISING