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If the keyboard isn't working try one of two things:

1. Turn the device on and off again.
2. Take the device out of the case and then put it back in

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If the device's screen is frozen and/or it is not responding do this:

Hold down the home button and the lock button at the same time and count to 30

The screen should go black, and then the apple symbol will appear

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All the middle school teachers have an updated password list.

Check the notes app or the device's camera roll to see if it is saved there

Make sure to type in the password exactly, Microsoft Passwords are case sensitive.

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Go to the Manager App

Click Self-Service

Find the app and click (Re)Install/Update

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Double click the Home Button

Swipe up out of the app

Try again