# data[].attributes.body
7/10/2024 (Monday)

Reported to the receptionist named Shelissa Ain who was on duty at the time. Shelissa Ain is one of the receptionist at Courtyard Hotel 1 Borneo.

I was taken by one of the staff which is Miss Ivy who is the HOD of Housekeeping. I was instructed to go to the 4th floor office before starting work.

Meet Miss Agra who is the Human Resource Assistant at Courtyard Hotel 1 Borneo. She took me around each department while introducing myself to the other staff.

Start training at Front Office department.

Shelissa Ain teach me about things related to jobscope front office management.

8/10/2024 (Tuesday)

In the morning I was instructed by the reception staff to handle guests who wanted to check out.

Shelissa taught me how to manage guest check out in the system.

At the same time, parking problems always happen every day, so Shelissa says that as a receptionist, you have to be good at management and speak softly to guests.

Learning about how to handle guest check in and check out.

9/10/2024 (Wednesday)

Learn how to create bookings through Agoda and Booking.com in the system.

This morning, I was with one of the reception staff, Safira. She taught me about the check out process.

Firstly, go to cashering > press room no > folio settlement > check amount must be RM 0.0 > press check out.

She also taught me how to transfer charges.

( Transfer charges > R.charges > Tf to other guest folio > Non G.folio > Search > Folio adjustment )

At the same time, the housekeeping staff reported that there was a smoking guest in room 206.

10/10/2024 (Thursday)

I manage guest check out for the morning session around 9am until 12pm.

Safira taught me how to identify online bookings such as Agoda, Expedia, Ctrip, G2 Travel, Traveloka, Booking.com, Exely and Dida travel.

At the same time, when managing guest check in we have bad issues from guest govertment. Guest is impatient and disputes the room price.

Help VC every room in the system.

11/10/2024 (Friday)

Handle guest check-out in the morning.

Process payments via credit card, debit card, or cash.

Understand additional charges and deposit refunds.

12/10/2024 (Saturday)

I am responsible for printing and preparing the guest list for check-in and check-out

Ensuring that all guest information is accurate in the system.

I assist the staff in organizing and managing documents, including invoices, daily reports, and reservation forms.

13/10/2024 (Sunday) Off Day

# data[].attributes.body
18/11`/2024 (Monday) PA - Public Area

My first day in the housekeeping department, I was directed to meet Miss Ivy to hear about my duties as a public area

I was instructed to follow the public area staff at that time, namely Julia who was the PA at that time

I was instructed to clean all the trash cans in the lobby.

I was also instructed to sweep and mop the lobby floor

Watering the flower trees outside the lobby

After that, at exactly 10 am, I followed Julia up to the 6th floor, Elusion cafe, to clean up after breakfast.

I was instructed to clean the toilets and outside the cafe

19/11/2024 (Tuesday) PA - Public Area

I was assigned to the Public Area (PA) department

I assisted in cleaning and maintaining the hotel's public spaces such as the lobby, restrooms, and corridors

I ensured that all areas were tidy and presentable for guests throughout the day

20/11/2024 (Thursday) PA - Public Area

As usual, before going up to the 6th floor, I will clean the lobby area, which is outside the lobby and inside the lobby such as the FO counter and luggage room.

I watered the flowers outside and swept up the trash.

I also cleaned every trash can in the lobby.

At exactly 10am, I went up to Elusion Cafe to clean up

I clean the toilet after guests use it.

I sweep the inside and outside areas of the restaurant.

I changed the plastic trash can in the toilet.

After that, I was instructed to clean each floor.

21/11/2024 (Saturday) PA - Public Area

As usual, I cleaned the outside and inside areas of the hotel lobby.

I received instructions to clean the function room on floor 1.

I also clean the elusion cafe as usual.

22/11/2024(Friday) Off Day

23/11/2024 (Saturday) PA - Public Area

As usual, I cleaned the outside and inside areas of the hotel lobby.

Cleaning elusion cafe after 10am.

Help Ms.Adimah to clean the room

Check each floor hotel.

Clean surau female and male at Floor 3.

24/11/2024 (Sunday) PA - Public Area

As usual, I cleaned the outside and inside areas of the hotel lobby.

Clean function room 5th floor and 1st floor

Cleaning elusion cafe after 10am

# data[].attributes.body
Week 1 (10/02 - 16/02/2025)

10/02/2025 - Off day

11/02/2025 (Tuesday)

Opening Breakfast

Assisted Chef Salim in taking out the ingredients prepared by other staff the day before.

Took out the cooked food and placed everything at Elusion Café.

I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

Checked the food every 30 minutes.

Informed the Chef if any food items needed refilling, such as boiled eggs, chicken sausages, nuggets, etc.

Closing Breakfast

At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

Once done, ensured that all ingredients for porridge were restocked for the next day.

Also made sure that bread was always replenished.

Steward

Chef Salim taught me the steps for using the dishwashing machine.

I was instructed to wash all used utensils, including spoons, plates, bowls, etc.

12/02/2025 (Wednesday)

Opening Breakfast

Assisted Chef Salim in taking out the ingredients prepared by other staff the day before.

Took out the cooked food and placed everything at Elusion Café.

I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

Checked the food every 30 minutes.

Informed the Chef if any food items needed refilling.

Closing Breakfast

At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

Once done, ensured that all ingredients for porridge were restocked for the next day.

Steward

Started the dishwashing machine 30 minutes early.

Cleaned food scraps after breakfast.

Washed all used utensils, including spoons, plates, bowls, etc.

Others

Peeled onions.

Cleaned the chiller in the kitchen.

Assisted the Chef in preparing condiments for the HOD lunch.

13/02/2025 (Thursday)

Opening Breakfast

Assisted Chef Salim in taking out the ingredients prepared by other staff the day before.

Took out the cooked food and placed everything at Elusion Café.

I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

Checked the food every 30 minutes.

Informed the Chef if any food items needed refilling.

Closing Breakfast

At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

Once done, ensured that all ingredients for porridge were restocked for the next day.

Steward

Started the dishwashing machine 30 minutes early.

Cleaned food scraps after breakfast.

Washed all used utensils, including spoons, plates, bowls, etc.

Others

Prepared condiments for the event menu of the day.

Assisted Chef Noor in preparing condiments for "Ikan Masak Asam Pedas."

Cleaned all used equipment after cooking.

14/02/2025 (Friday)

Opening Breakfast

Assisted Chef Salim in taking out the ingredients prepared by other staff the day before.

Took out the cooked food and placed everything at Elusion Café.

I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

Checked the food every 30 minutes.

Informed the Chef if any food items needed refilling.

Closing Breakfast

At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

Once done, ensured that all ingredients for porridge were restocked for the next day.

Made sure the bread was always replenished after closing breakfast.

Steward

Started the dishwashing machine 30 minutes early.

Cleaned food scraps after breakfast.

Washed all used utensils, including spoons, plates, bowls, etc.

15/02/2025 (Saturday)

Opening Breakfast

Took out the breakfast ingredients prepared by other staff.

Helped the chef prepare scrambled eggs for breakfast.

Placed all prepared food on the trolley before bringing it to Elusion Café.

I was instructed by the Chef to constantly check the breakfast station to see if any items needed replenishing.

Checked the food every 30 minutes.

Informed the Chef if any food items needed refilling.

Assisted the chef in the kitchen as needed.

Closing Breakfast

At exactly 10 AM, breakfast service ended, and all food items were cleared and taken to the kitchen for cleaning.

Once done, ensured that all ingredients for porridge were restocked for the next day.

Steward

Started the dishwashing machine 30 minutes early.

Cleaned food scraps after breakfast.

Washed all used utensils, including spoons, plates, bowls, etc.

16/02/2025 (Sunday) - Public Area

General Cleaning Tasks

Cleaned the lobby area, both inside and outside.

Ensured that all trash in and around the lobby was regularly cleaned and disposed of.

Watered the plants outside the lobby.

Wiped the lobby mirrors and tables.

Checked rooms that had been checked out.

Cleaned Elusion.

Cleaned the restrooms, both inside and outside the café.

Checked the restroom in Function Room 8 for the event from February 17, 2025 – February 21, 2025.

Inspected the garbage disposal areas on each floor.

# data[].attributes.body
Assalamualaikum and Hello. I'm Norfaizatul Faisah Binti Hamid, Bachelor of Hospitality Management in Universiti Utara Malaysia and currently semester 9. For now, i'm doing my internship at Courtyard Hotel 1 Borneo in Kota Kinabalu Sabah from 7/10/2024 - 8/4/2025. During my internship for 6 months here, I will be placed in five departments such as Front office, Housekeeping, Food and Beverage, Kitchen and Account and Admin.

# data[].attributes.body
25/11/2024 (Monday) - Room

Today, I was assigned to assist the room attendant in cleaning the guest room.

I changed the sheets and pillowcases.

I also clean the toilet and bathroom.

I also organize necessities such as towels, soap, and drinking water.

26/11/2024 (Tuesday) - Room

I continued my duties in the guest room section with the room attendant.

I checked the check-out room to be cleaned and re-equipped.

I also wipe down surfaces like tables, cupboards, and mirrors.

I was instructed to arrange amenities such as toothbrushes, soap, shampoo, and towels.

I was also exposed to neater and more professional bed-making techniques and the importance of checking every corner of the room to ensure that no items were left behind by previous guests.

27/11/2024 (Wednesday) Off Day

28/11/2024 (Thursday) - Public Area (PA)

I am assigned to the hotel's public area (Public Area). My main task is to ensure that all areas used by guests are always clean and tidy.

I sweep and mop the floors in the lobby and corridors

I wipe the mirrors, glass doors and counter surfaces.

I also make sure the trash can is emptied regularly.

29/11/2024 (Friday) - Public Area (PA)

I continue my duties in the hotel's public areas. My main focus is to ensure cleanliness is always maintained in areas frequently visited by guests.

I clean the lobby, main hallways and elevator areas.

I sweep and mop the lobby floor and the staff pantry area.

I sweep and mop the surau area and meeting rooms when not in use.

30/11/2024 (Saturday) - Public Area (PA)

I still work in the Public Area department.

I sweep and mop the lobby floor and the corridor to the meeting room.

I also refill necessities like tissues and soap in public restrooms.

I also learned about the importance of a professional appearance when working in public areas, as it involves direct or indirect interaction with hotel guests.

01/12/2024 (Sunday) - Public Area (PA)

I continued with the Public Area duties and focused on light but consistent cleaning, as Sundays usually have more guests coming and going.

I clean the carpets in the lobby area with a vacuum.

I was also instructed by Miss Ivy to inspect and clean the surau area and the staff pantry.

# data[].attributes.body
02/12/2024 (Monday) Public Area - PA

Clean the lobby as usual which is sweep each floor then mop.

Water the flower trees outside the lobby.

Wipe every dirt outside the lobby like cigarette butts if there is any.

Check the trash can.

Then, wipe the mirror, entrance, elevator and exit clean.

After that, go up to the 6th floor, which is elusion cafe, to clean the toilets, inside and outside the restaurant.

03/12/2024 (Tuesday) Off Day

04/12/2024 (Wednesday) - Room

I was reassigned to the guest room section. I assisted the room attendant in cleaning the rooms that had been checked out and ensuring the rooms were perfectly prepared for new guests.

I check the room status through the housekeeping list first before starting the task.

I clean the bathroom including the sink, toilet, and shower area.

I also organize items according to hotel operating standards (SOP)

05/12/2024 (Thursday) - Room

Today I continue my duties in the guest room section with the room attendant. The main focus is on rooms that have been checked out and a few stayover rooms that need light cleaning.

I sort and replace new linens

I also checked and added any missing amenities such as soap, mineral water, tea/coffee.

I also clean the bathroom with the appropriate chemicals.

06/12/2024 (Friday) - Room

I continue to work in the guest room section. Today there are more check-out rooms.

I also clean the toilet and bathroom thoroughly.

I also checked the room using the final checklist before reporting it as "OC"

I was also given the opportunity to use special chemicals to clean the glass and bathroom.

07/12/2024 (Saturday) - Public Area (PA)

Today I am back on duty in the hotel's public areas. As usual, I ensure that the public areas that guests often use are clean and safe.

I also sweep and mop the lobby floor and main passage areas.

I also clean and wipe mirrors and glass doors.

Emptying the trash can and replacing it with new plastic

08/12/2024 (Sunday) - Public Area (PA)

Today I continue the Public Area task

I clean the surau, pantry and staff break room.

I also ensure that the waiting room is always in order and comfortable.

I was also given an explanation about the weekly Public Area task schedule.

# data[].attributes.body
14/10/2024 (Monday)

Handle guest check out in the morning

Learning how to collect payment guest extend for 1 day

Create booking from website Agoda

Create booking from Expedia

Shelissa Ain teach me how to answer call from guest

15/10/2024 (Tuesday)

Help shelissa handle guest check out in the morning

Create booking from website Agoda, Dida Travel, Expedia and Booking.com

Handle guest early check in and collect payment

Check due in at system

Handle guest want payment parking

16/10/2025 (Wednesday) - Morning Shift

On duty with senior receptionist Nur Safirah

Safirah teach me how to update due in as per today. Go to front desk > Search due in > see room VC/VD and then write > update in the group housekeeping

Change guests name in the booking and then update

Safirah ask me to VC room 206, 204 and 216

Create booking from Dida Travel

17/10/2024 Off day

18/10/2024 (Friday) - Middle Shift

Update name guest check in

Clean file guest in the table

Help Safirah to handle guest check out

Handle guest check in at 3pm

Create booking at website Agoda, Dida Travel and Expedia

19/10/2024 (Saturday) - Middle Shift

Miss Sonia ask to me to send feedback from to guest check out via Whatsapp

Handle guest check out

Handle guest check in from China

20/10/2024 (Sunday) - Middle Shift

Room 204 late check out

VC room 202,204,223,302 from system

Create booking online from Agoda

Send feedback from to guest check out only 17 room check out via Whatsapp

# data[].attributes.body
30/12 - 31/12/2024 PH

01/01/2025 PH NEW YEAR

02/01/2025 Off Day

03/01/2025 (Friday) - Morning Shift

On duty with Sir Leroy

Help sir handle the guest's breakfast

Breakfast starts from 7am to 10am

Clean the equipment used by guests after breakfast

After breakfast tidy up what is appropriat.

12.30pm lunch from Datuk Roger (30 pax)

04/01/2025 (Saturday) - Morning Shift

On duty with Khai

Help him to handle the guest’s breakfast.

# data[].attributes.body
06/01/2025 Morning Shift (7am - 3pm)

On duty with Ms. Amy

Opening breakfast

Help she to handle guest breakfast

Clean equipment

Clean table

07/01/2025 (Off Day)

08/01/2025 Morning Shift (7am - 3pm)

On duty with Sir Roy

Clean equipment after breakfast

09/01/2025 Morning Shift (7am - 3pm)

On duty with Sir Roy

Last day on duty with Sir Leroy

Sir Leroy died during the night

# data[].attributes.body
17/02/2025 - Off day

18/02/2025 (Tuesday)

Kitchen Assistance & Breakfast Duties

Assisted Chef Noor and the kitchen staff in preparing AM breakfast.

Closed the breakfast service.

Restocked porridge ingredients for the next day.

Refilled the bread container.

Food Preparation & Cleaning

Prepared condiments for acar (cucumber, chili, red onion, carrot, and pineapple).

Helped prepare lunch for KKM.

Cleaned up after the Chef finished cooking.

Learning & Special Tasks

Learned how to make banana cake from Chef Noor.

Prepared banana cake for supper at night.

19/02/2025 (Wednesday)

Food Preparation

Prepared ingredients for the next day's breakfast.

Prepared ingredients for PM break, dinner, and supper.

Assisted Chef Noor in making puff pastry for PM break and preparing mixed fruits.

Cooked rice.

Prepared ingredients for 'Ayam Masak Kurma'.

Made sambal 'Belacan'.

Assisted Chef Salim in cooking 'Bubur kacang hijau' for supper.

Cleaning

Cleaned the kitchen before leaving.

20/02/2025 (Thursday)

Food Preparation & Service

Prepared ingredients for the next day's breakfast.

Assisted the chef in preparing PM break.

Placed banana cake on plates and arranged it neatly and orderly.

Placed donuts and ampiang on plates and arranged them neatly and orderly.

At exactly 5 PM, assisted the chef in delivering PM break to Elusion Café for the guests.

Assisted the chef in preparing ingredients for Steamed Chicken Rice, sautéed bean sprouts, and tofu.

Prepared 2 dome sets for VIPs.

Prepared 4 long inserts to place the cooked food.

Cleaning & Kitchen Maintenance

Cleaned all cooking equipment after use.

After dinner, cleaned all used equipment using the dishwashing machine.

Assisted the chef in preparing supper (Roti Kawin).

Cleaned the kitchen before leaving.

21/02/2025 (Friday)

Food Preparation & Kitchen Assistance

Prepared ingredients for the next day's breakfast.

Assisted kitchen staff in taking out chicken soto soup.

Cleaned the equipment used in the kitchen.

Cleaning & End of Shift

At exactly 6 PM, cleaned the kitchen before leaving at 7 PM.

22 - 23 February 2025 ( Public Holiday )

# data[].attributes.body
03/03/2025 (Off Day)

04/03/2025 (Tuesday)

Complete the preparation for the Suhoor menu.

Assist the chef in preparing ingredients for 'nasi lemak' sambal.

Fry peanuts and anchovies.

Update the group on the arrival of dry goods.

Ensure smooth kitchen operations during working hours.

Clean the kitchen before the shift ends.

Ensure the kitchen is clean and in good condition.

05/03/2025 (Wednesday)

Ensure smooth kitchen operations during Iftar (breaking fast).

Prepare ingredients for the Suhoor (pre-dawn meal) menu.

Clean the kitchen before leaving.

06/03/2025 (Thursday)

Prepare ingredients for tomorrow’s function.

Assist the chef in cutting mustard greens.

Ensure smooth kitchen operations during Iftar (breaking fast).

Clean the kitchen before leaving.

07/03/2025 (Friday)

Prepare ingredients for the Suhoor menu.

Assist the chef in preparing ingredients for Ikan Asam Pedas.

Cut fruits for the dessert at the event on the day.

Ensure that cooked food is in good condition before serving.

Assist the chef in refilling food.

Clean used equipment using the Dishwashing Machine.

Clean the kitchen before leaving.

08/03/2025 (Saturday)

Prepare ingredients for the Suhoor menu.

Assist the chef in preparing dishes for the Ramadan buffet.

Cook rice.

Prepare Acar Sayur for the Iftar menu.

Prepare dates.

Cut fruits.

Set up the station for the Iftar menu.

Prepare à la carte orders from room service.

Clean used equipment using the Dishwashing Machine.

Clean the kitchen before leaving.

09/03/2025 (Sunday)

Prepare ingredients for the Suhoor menu.

Ensure smooth kitchen operations during Iftar (breaking fast).

Clean the kitchen before leaving.

# data[].attributes.body
10/03/2025 (Off Day)

In the last week, I was not instructed to do any work because there were no events this week. I only cleaned the kitchen.

# data[].attributes.body
21/10/2024 (Monday) - Office hour shift

On duty with Nur safirah

Create booking online from Booking.com

Help Safirah to handle group check out under Taxman

Handle guest check in by 3pm - 5pm

22/10/2024 (Tuesday) - Office hour shift

On duty with Ray

Chat guest check out and send QR feedback to fill the form from Courtyard Hotel 1 Borneo

Help Ray to clear booking online from Booking.com

23/10/2024 (Wednesday) - Office hour shift

On duty with Ray

Chat guest check out and send QR feedback to fill the from

Put the room key at basket

Create booking online from Dida Travel

24/10/2024 (Thursday) - Off day

25/10/2024 (Friday) - Office Hour Shift

Miss Sonia give short briefing to all staff on duty morning

Chat guest check out from 22 - 25 send the QR feedback from

Create booking online from website Agoda

Print receipt booking guest check in on this date

26/10/2024 (Saturday) - Evening Shift

On duty with Alex

Alex ask me to create booking online from Dida Travel and Agoda

Send member form every day to guest check in

27/10/2024 (Sunday) - Middle Shift

Create booking online from Agoda, Dida Travel And Booking.com

Check room key at the basket and make sure the room key in good condition

Send QR feedback form to guest check out in this date

# data[].attributes.body
28/10/2024 (Monday) - Middle Shift

Chat guest check out via Whatsapp and send QR code feedback form

Handle guest check in

Clean table front office

Arrange the room keys in the correct order

29/10/2024 (Tuesday) - Evening shift

On duty with Ray

Chat guest check out and send QR feedback form

Create booking online from Agoda

30/10/2024 (Wednesday) - Middle shift

Check email to create booking online from Agoda, Dida Travel, Booking.com and Expedia

Handle guest check in

Answer call from guest

31/10/2024 (PH)

01/11/2024 (Friday) - Office hour shift

Chat guest check out and send QR feedback form

Create booking online from Booking.com

Answer guest call

Handle guest check out

02/11/2024 (Saturday) - Office hour shift

Create booking online from Agoda, G2 Travel and Dida Travel

Handle guest check out

Answer guest call

03/11/2024 Off day

# data[].attributes.body
4/11/2024 (Off Day)

5/11/2024 (Tuesday) - Evening Shift

On duty with Ray

Managing room files for checked in

Handling incoming online bookings from email

Managing incoming invoices and payments

6/11/2024 (Wednesday) - Middle Shift

Help staff named safirah to handle guest check in on this day

Chat guest check out and send QR code feedback to fill the form

Create booking online from Agoda, Dida Travel and Booking.com

7/11/2024 (Thursday) - Evening Shift

On duty with Rujen

Help staff named Rujen to handle guest check in on this day

Help him to create booking online from email

Rujen teach me how to closing when end of shift

8/11/2024 (Off Day)

9/11/2024 (Saturday) - Morning Shift

On duty with Ray

On this day, I was the receptionist on duty at that time and Ray was the security.

I handled the guests who checked out at that time and was monitored by Ray

Ray teach me a lot about system in front office

10/11/2024 (Sunday) - Morning Shift

On duty with Ray

I handled the guest who check out in this morning

Update due in at group housekeeping

VC room yang available

Manage file room at the same day

# data[].attributes.body
11/11/2024 (Monday) - Middle Shift

Help Ain to handle guest check out

Create booking online from Agoda, Booking.com and G2 Travel

Chat guest check out and send QR code feedback form

Help evening shift to handle guest check in

12/11/2024 (Tuesday) - Middle Shift

Help Ain to handle guest check out

Create booking online from Agoda

Chat guest check out and send QR code feedback form

Help evening shift to handle guest check in

13/11/2024 (Wednesday) - Morning Shift

On duty with Rujen

Update report room check out and check in on this day

Handle guest check out until 1pm

Update parking yesterday to Front desk

14/11/2024 (Thursday) - Morning Shift

On duty with Umair

Update report room check out and check in

Handle guest check out

15/11/2024 (Friday) - Morning Shift

On duty with Alex

Help Alex handle guest check out

16/11/2024 (Saturday) - Morning Shift

On duty with Alex

Update report room in the morning

Handle guest check out

17/11/2024 (Sunday) - Off day

# data[].attributes.body
09/12/2024 (Monday) Public Area (PA)

I perform cleaning duties in public areas

Sweeping and mopping the lobby and main corridor floors

Wipe mirrors, windows and glass doors

Cleaning the exterior areas including the hotel entrance

Clean toilet at 6th floor

10/12/2024 (Tuesday) Off Day

11/12/2024 (Wednesday) Public Area (PA)

Sweeping and mopping the lobby, elevator and stair areas

I was ordered to check and clean the staff pantry and surau.

Sweeping the outside area and taking out the trash

12/12/2024 (Thursday) Public Area (PA)

Cleaning and wiping windows and glass decorations

Ensure all areas are clean and dust-free

13/12/2024 (Friday) Public Area (PA)

Cleaning the 6th floor toilet

Menyapu dan mop kawasan back-of-house (koridor staf)

Emptying trash cans and replacing plastic trash

14/12/2024 (Saturday) Room

Today I was assigned to the guest room section.

Changing linen and towels for the check-out room

Cleaning the bathroom and toilet

Arranging room necessities such as soap, mineral water and tissues

15/12/2024 (Sunday) Public Area + F & B

1. Today, I carry out two types of tasks, namely PA and F&B.

2. Sweep and mop the lobby area and stairs.

3. Inspection of the 6th floor toilet and cleaning it

F&B

Arrange cutlery such as spoons, forks and glasses

Wipe down dining tables after guests have used them

Assist F&B staff in serving soft drinks

# data[].attributes.body
16/12/2024 (Monday) - Off Day

17/12/2024 (Tuesday) Public Area (PA)

I carry out cleaning duties in the hotel's public areas, focusing on places frequently used by guests.

Sweeping and mopping floors in the lobby and main pathways

Sweeping and cleaning the exterior of the hotel building

Clean toilet room at 6th floor everday.

18/12/2024 (Wednesday) Public Area - PA

Sweeping outdoor areas such as driveways and front parking lots

Ensure that the 6th floor toilets are always clean and fragrant

19/12/2024 Off Day - Claim extra hours

20/12/2024 (Friday) Public Area - PA

Carpet cleaning in the lobby and meeting room areas

Sweeping and mopping guest main pathways and outdoor areas

Inspection and maintenance of toilets on the 6th floor

21/12/2024 (Saturday) Public Area - PA

Sweeping and mopping elevator areas, stairs and main pathways.

Wiping windows and glass panels

Checking and refilling soap, tissues and other necessities in the 6th floor restroom

Clean in and out Elusion Cafe'

22/12/2024 (Sunday Public Area - PA

I continue my cleaning duties in the hotel's public areas with a focus on providing a comfortable area for the many guests on weekends.

Sweeping and mopping the elevator area, lobby

Cleaning and wiping windows and lobby glass walls

Check and replace necessities in the 6th floor restroom

# data[].attributes.body
23/12/2024 (Monday) Public Area - PA

Today I am cleaning the hotel's public areas with a focus on guest comfort.

I sweep and mop the floors in the lobby and main pathways.

Emptying trash cans in the lobby and outside the hotel

Cleaning the toilets of Elusion Cafe and outside the cafe.

24/12/2024 (Tuesday) Public Area - PA

With the festive atmosphere of Christmas approaching, I help the housekeeping team ensure that the hotel's public areas are always clean and attractive.

I sweep and mop the lobby, corridor and lounge areas.

Refilling necessities like soap and tissues in toilet 6th floor.

25/12/2024 (Wednesday) Off Day

26/12/2024 (Thursday) Public Area - PA

I returned to work in public areas and continued my hygiene routine.

Cleaning the lobby floor and reception area

Ensure the 6th floor toilets are clean and have sufficient supplies

Ensure that the function room is always clean

27/12/2024 (Friday) Public Area - PA

Arrange and wipe down guest chairs and tables.

Cleaning the main glass door and lobby glass wall

Sweeping and mopping elevator and stairwell areas

28/12/2024 (Saturday) Public Area - PA

Sweep and mop main entrance and exit routes

Cleaning the 6th floor toilet every day after 10 am

Wiping furniture and glass surfaces in the lounge area

29/12/2024 (Sunday) Public Area - PA

Sweeping and mopping elevator areas and corridors

Cleaning the surau and staff pantry

Ensure that the flowers in the elusion cafe area are always watered

# data[].attributes.body
13/01/2025 (Monday) Off Day

14/01/2025 (Tuesday) 7am - 3pm

I helped in the preparation and smooth running of the graduation ceremony for nursery children

Preparing the dining room and arranging the parent/student tables

Preparing and delivering drinking water and snacks for guests

Serving buffet food during the banquet

Arranging equipment such as cups, plates, tissues, spoons and simple decorations

Cleaning the table after the ceremony and putting away the equipment

15/01/2025 (Wednesday) 9am - 5pm

Providing drinking water and snacks for religious school graduation ceremony

Setting up VIP tables and serving food for special guests

Managing food logistics for events on the 6th floor (possibly a private meeting or banquet)

Replenishing buffet, arranging glasses and assisting the kitchen in preparing main courses

Cleaning up both spaces after the event

16/01/2025 (Thursday) 3pm - 11pm

Dinner party preparation (possibly for private or group events)

Arranging tables, tablecloths and cutlery according to the party layout

Serving drinks, main courses and desserts to guests

Supporting VIP service and assisting kitchen staff during peak hours

Cleaning the dining area and ensuring the kitchen is in a tidy condition before the end of the shift

17/01/2025 (Friday) 10am - 6pm

Today I was involved in the preparation and service for a corporate banquet.

Arranged and decorated the buffet area formally

Assisted staff in preparing hot/cold drinks before guests arrived

Served drinks to guests during lunch

Collected guest feedback and reported it to supervisor

Rearranged equipment and cleaned thoroughly after the event

18/01/2025 (Saturday) 7am - 3pm

Daily tasks that are more related to breakfast and lunch service:

Setting up buffet equipment for hotel guests

Refilling food and drinks at buffet stations

Cleaning dining tables and light kitchen areas

19/01/2025 (Sunday) 9am - 5pm

Today's task involves a high tea event for a corporate client:

Preparing sandwiches, pastries, cakes and drinks for the hi-tea station

Arranging small plates and cups in a formal order

Serving guests during the meal while helping to keep the food stock

Cleaning the dining room and ensuring all equipment is washed and stored neatly

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20/01/2025 Off Day

21/01/2025 (Tuesday) 7am - 3pm

My tasks today are more about the daily operations of the restaurant

Assisting in preparing the breakfast buffet

Arranging equipment such as plates, cups, spoons, forks and tissues on the guests' tables

Cleaning the dining table after the guests have finished eating

Preparing hot and cold drinks upon request

Cleaning the dining room after the service is over

22/01/2025 (Wednesday) 7am - 3pm

I was tasked with assisting in the preparation and execution of the wedding ceremony that took place at Elusion Cafe' hotel

Assisting in the layout of the guest dining table and the bridal table

Arranging and providing complete dining equipment including special folded napkins

Assisting in the buffet section - filling the food and maintaining the cleanliness of the area

Serving water to guests at the VIP table

Cleaning the table after guests have finished eating

23/01/2025 (Thursday) 7am - 3pm

Clean and reorganize equipment used in the event

Manage kitchen and buffet equipment so that it is ready for reuse

Prepare breakfast and serve customers in the restaurant

24/01/2025 (Friday) 7am - 3pm

My tasks today are more focused on customer service

Taking water orders from walk-in guests

Cleaning dining tables and replacing tablecloths and tissues

Preparing light buffets for guests attending meetings in the seminar room

25/01/2025 (Saturday) 7am - 3pm

Prepare a space for family and tourist groups to have breakfast

Assist kitchen staff in preparing breakfast items such as salads, cut fruits and bread

Maintain food refills at the buffet

26/01/2025 (Sunday) 7am - 3pm

Prepare hot drinks and plain water in dispenser jars

Arrange spoons, forks and plates according to the number of guests arriving

Serve and clean the dining room after breakfast

Check the cutlery inventory before closing

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27/01/2025 Off Day

28/01/2025 (Tuesday) 8am - 4pm

Helping to prepare drinks such as tea, coffee and juice

Arranging buffet equipment and welcoming guests

Cleaning the dining table after guests have finished

29/01/2025 (Wednesday)

Housekeeping Department : 7am - 3pm (Public Area)

I helps in cleaning the hotel's public areas

Sweeping and mopping the lobby and main walkways

Wipes mirrors and glass doors

Checking the toilets on the 6th floor and replenishing necessities such as tissues, soap and air freshener

30/01/2025 (Thursday)

Housekeeping Department : 7am - 3pm (Public Area)

Sweeping and mopping stairs and elevator areas

Cleaning large mirrors and stair railings

Ensuring 6th floor restrooms are always clean

31/01/2025 (Friday)

Housekeeping Department : 7am - 3pm (Public Area)

Sweeping and mopping main walkways and hotel exteriors

Cleaning exterior areas such as front parking lots

Checking the cleanliness of pantry and staff break areas

Replacing plastic trash and rearranging furniture in lounges

Wipes high surfaces such as picture frames, decorative walls, and elevator panels

01/02/2025 (Saturday) 8am - 4pm

Prepare breakfast buffet and set the table

Serve drinks to guests and clear the dining table

Rearrange the dining area after breakfast

Assist kitchen staff in preparing basic ingredients for lunch

Prepare a small area for small group dining reservations

02/02/2025 (Sunday) 8am - 4pm

Today I helped in two service sessions – breakfast and lunch

Assisted in buffet preparation and serving drinks

Cleaned up plates and tidied up the area after customers ate

Refilled food and drinks in the buffet area

Setting up new dining tables for new guests who arrived after checkout

Participated in the evening briefing to prepare for next week’s event

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03/02/2025 Off Day

04/02/2025 (Tuesday) 7am - 3pm

Assist in preparing breakfast for hotel guests

Arranging cutlery at the buffet and guest tables

Serving water and clearing tables after guests have finished eating

Assisting in arranging kitchen utensils after breakfast

Cleaning the dining area and ensuring all utensils are cleaned and arranged neatly

05/02/2025 (Wednesday) 7am - 3pm

I continue to assist in the preparation of breakfast service and lunch preparations for guests

Preparing beverages such as tea, coffee and juice

Arranging plates and cutlery according to hotel standards

Cleaning tables regularly during buffet sessions

Taking drink orders from guests who need them

Following daily briefings from the F&B supervisor regarding the event tomorrow evening

06/02/2025 (Thursday) 7am - 3pm

Today I helped in the preparation for a mini seminar event at one of the hotel function rooms Courtyard 1.

Providing drinking water, tea and coffee for seminar participants

Helping to arrange chairs and tables for the event room layout

Arranging light snacks such as cakes and biscuits in the coffee break corner

Assisting in service and ensuring cleanliness throughout the session

Preparing a buffet lunch area after the seminar

07/02/2025 (Friday) 7am - 3pm

Today's assignment involved a lunch buffet for a local corporate.

Set up the buffet tables and equipment

Welcome guests and help direct them to their seats

Serve drinks and clear tables after use

Refill food and equipment on the buffet table

Clean up the area after the event

08/02/2025 (Saturday) 8am - 4pm

Today I was on duty at a small birthday lunch held at the hotel restaurant

Arranging a special table for the event (birthday setup)

Preparing drinking water and cake according to guests' requests

Assisting in the serving process during lunch

Cleaning the space after the event

Ensuring all equipment such as glasses, plates, spoons are washed and stored properly

09/02/2025 (Sunday) 7am - 3pm

Prepared buffet breakfast for hotel guests

Cleaned tables and equipment after guests finished eating

Provided hot and cold drinks during service

Rearranged the restaurant after breakfast

Participated in morning briefing sessions with the F&B team and shared feedback from customers

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Week 1 (17 - 22/03/2025)

17/03/2025 (Monday)

Account department :

Help Jaslina organize the Payment Vouchers (PV) in a file

Separate them according to the PV number.

Assist Jaslina in filing the invoices with the Payment Vouchers for the month of February.

Admin department :

HR explained to me how to calculate Annual Leave, Public Holidays, and Medical Leave.

Assist HR in calculating the Annual Leave for hotel staff.

18/03/2025 (Tuesday)

Account Department :

Create a template for the agenda.

Help Jaslina organize the Payment Vouchers (PV) in a file.

Separate them according to the PV number.

Assist Jaslina in filing the invoices with the Payment Vouchers for the month of January.

Calculate the linen usage for Housekeeping and F&B for February.

Admin Department :

HR to check the annual leave calculation I did yesterday.

Three errors were found, and I have corrected them.

19/03/2025 (Wednesday)

Account Department :

Learn 'Biztrak financial' in the account system controlled by Jaslina

Reorganize the payment voucher file from April to December

Enter the invoice payment voucher for December

20/03/2025 (Thursday)

Account Department :

Help Jasline to put Payment Advice in April and May

Separate documents that do not have payment advice

Help Jasline fill in June

21/03/2025 (Friday)

Account Department :

Help Jaslina enter March payment voucher in file

Check April and May PV again

Key in new invoice from Pest Link in Biztrax

Enter invoice in March payment voucher

22/03/2025 (Saturday) - Half Day

Account Department :

Help Jaslina to check check number

Enter the invoice in the June payment voucher

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24/03/2025 (Monday)

Account Department :

Enter the voucher journal for January until April 2024

Recheck payment vouchers for April and May

Enter payment advice for June

25/03/2025 (Tuesday)

Cover FO 12pm until 1:30pm

Handle guest check in around 1pm

Check Travel Agent at PMS

26/03/2025 (Wednesday)

Enter the voucher journal for May 2024

Key in invoice

27/03/2025 (Thursday)

Enter payment advice of July

Help Jaslina making template

28/03/2025 (Friday) - MC

29/03/2025 (Saturday) - MC

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24/02/2025 - Off Day

25/02/2025 (Tuesday)

Kitchen Assistance & Food Preparation

Assisted kitchen staff with closing breakfast.

Refilled porridge condiments for the next day.

Assisted Chef Noor in preparing ingredients for 'Ikan Masak Asam Pedas'.

Learned how to cook 'Ikan Masak Asam Pedas' from Chef Noor.

Prepared a trolley to place the cooked food before bringing it to the function room.

Ensured that all cooked food was in good condition.

Event Food Service & Cleaning

Cleaned kitchen equipment used after cooking.

At exactly 11 AM, brought the food down to the function room for the event.

Assisted staff in refilling food that had run out, such as 'Ikan Masak Asam Pedas' and 'Chicken Black Pepper'.

26/02/2025 (Wednesday)

Open Breakfast

Take out the prepared ingredients.

Bring out the cooked food and place everything in the Elusion Café.

Take out the bread.

Cut the watermelon.

I was instructed by the CHEF to constantly check the breakfast station to see if any food needs to be replenished.

Check the food every 30 minutes.

Inform the Chef if any food needs to be refilled.

Closing Breakfast

At exactly 10 AM, breakfast service closes, and all food is removed and taken to the kitchen for cleaning.

Once done, ensure all ingredients for porridge are replenished for the next day.

Steward Duties

Start the ‘Dishwashing Machine’ 30 minutes earlier.

Clean leftover food residues after breakfast.

Wash all used equipment, such as spoons, plates, bowls, etc.

27/02/2025 (Thursday)

Open Breakfast

Take out the ingredients that have been prepared by other staff.

Take out the bread.

Bring out the cooked food and place everything in the Elusion Café.

Constantly check the breakfast station to see if any food needs to be replenished.

Check the food every 30 minutes.

Inform the Chef if any food needs to be refilled.

Closing Breakfast

At exactly 10 AM, breakfast service closes, and all food is removed and taken to the kitchen for cleaning.

Ensure all ingredients for porridge are replenished for the next day.

Steward Duties

Start the ‘Dishwashing Machine’ 30 minutes earlier.

Clean leftover food residues after breakfast.

Wash all used equipment, such as spoons, plates, bowls, etc.

28/02/2025 (Friday)

Open Breakfast

Take out the ingredients that were prepared by other staff the day before.

Take out the bread.

Bring out the cooked food and place everything in the Elusion Café.

Constantly check the breakfast station to see if any food needs to be replenished.

Check the food every 30 minutes.

Inform the Chef if any food needs to be refilled.

Closing Breakfast

At exactly 10 AM, breakfast service closes, and all food is removed and taken to the kitchen for cleaning.

Once done, ensure all ingredients for porridge are replenished for the next day.

Steward Duties

Start the ‘Dishwashing Machine’ 30 minutes earlier.

Clean leftover food residues after breakfast.

Wash all used equipment, such as spoons, plates, bowls, etc.

01/03/2025 (Saturday)

Open Breakfast

As usual, take out the prepared ingredients.

Remove the bread from the chiller.

Place all food in the Elusion Café.

Constantly check the breakfast station to see if any food needs to be replenished.

Check the food every 30 minutes.

Inform the Chef if any food needs to be refilled.

Closing Breakfast

At exactly 10 AM, breakfast service closes, and all food is removed and taken to the kitchen for cleaning.

Ensure all ingredients for porridge are replenished.

Steward Duties

Start the ‘Dishwashing Machine’ 30 minutes earlier.

Clean leftover food residues after breakfast.

Wash all used equipment, such as spoons, plates, bowls, etc.

Others

Clean every chiller to make space for new stock before Ramadan.

Ensure all item baskets are always organized.

Update the group on newly arrived stock.

Ensure the freezer is in good condition and neatly arranged.

Make sure perishable items are stored in the freezer, such as sausages, nuggets, fish cakes, fries, fish, chicken, etc.

02/03/2025 (Sunday)

Here is the English translation:

Ensure smooth kitchen operations during Iftar (breaking fast).

Prepare ingredients for the Suhoor (pre-dawn meal) menu.

Clean the kitchen before leaving

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31/03/2025 - PH

1/04/2025 - PH

02/04/2025 - PH

03/04/2025 (Thursday)

Help Jaslina Key in invoive from Jetsin SDN.BHD

Check again Payment Voucher April

04/04/2025 (Friday) - MC

05/04/2025 (Saturday) - Half Day

Key in invoice

Prepare ticket parking

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07/04/2025 (Monday)

Key in invoice from Maxis

Check PV 2024

08/04/2025 (Tuesday)

Open PMS system to update Travel Agent

Key in invoice from ZURAMAH SDN BHN

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Receive an internship completion certificate

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Receive an internship completion certificate

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NORFAIZATUL FAISAH BINTI HAMID 279607