# data[].attributes.body
Creating/removing end users as needed in applications such as 8x8, Service Desk, and more.

Assigning licenses/access such as as 0365 products, eset, 8x8, and more.

# data[].attributes.body
Ensure users/devices are entered, active, disabled, and/or removed as needed in AD / Service Desk / eset / go2assist / and more

# data[].attributes.body
License audits/purchases

Configurations/Integrations

# data[].attributes.body
Maintain Inventory Management and update current stock

# data[].attributes.body
Reports on O365, Adobe, ESET, PREY like products and manages the yearly and monthly licensing for these software applications

# data[].attributes.body
For applications such as Service Desk, 8x8, 0365 Products, DUO, ESET, G2A and more. (IT Applications)

Likely for non-IT applications, such as FamilyTree, ID Badge Software, Salesforce, and more

# data[].attributes.body
Review Help Desk metrics and implement changes to further growth

# data[].attributes.body
Manages Customer Facing Applications configuration, access rights, security levels, and software updates, and functionality

# data[].attributes.body
Analyzing future application upgrades/functions/integrations

Look for applications we can utlize to increase overall productivity for the Org.

# data[].attributes.body
Management of service desk tickets and coordination of tickets for help desk team

# data[].attributes.body
Work and complete P1-4 tickets and assign to appropriate member

# data[].attributes.body
Service Desk ticket management

Active Directory activation \ disable

PREY Disable

ESET Protection

8x8 configurations

0365 Licensing

# data[].attributes.body
Troubleshooting computer, computer accessories, and printer issues.

# data[].attributes.body
Application management and configuration

Build and configure SSO builds

# data[].attributes.body
Communicates and works with vendors that are used in Help Desk Team (gotoassist, DUO, PDK)

# data[].attributes.body
Build and prep laptops\desktops for deplayment

# data[].attributes.body
Prepping EOL equipment for disposal

# data[].attributes.body
Utilization of remote software to troubleshoot enduser computer issues

# data[].attributes.body
Spec out device builds for special use applications for Help Desk to purchase/build.

# data[].attributes.body
Utilization of remote software to troubleshoot enduser computer issues

# data[].attributes.body
Responsible for the quote generation for computer equipment needed for CIT\KWC

# data[].attributes.body
Setup users with Duo MFA

# data[].attributes.body
Basic use of Computer \ Applications \ and general use of computer equipment

# data[].attributes.body
Assign schedule shifts with help desk team to ensure adequate coverage for CIT, KWC, OTP

# data[].attributes.body
Supervise Help Desk Team

# data[].attributes.body
Responsible for making sure we have adequate inventory in stock

# data[].attributes.body
AA will be a resource for projects that have applications that will be moved to an operational standpoint

# data[].attributes.body
Deployment of software

Power User for software push

asset inventory scans

# data[].attributes.body
Application configuration

Software deployment configuration

Testing

# data[].attributes.body
Software Push

# data[].attributes.body
Monitor NEMS for any down services and report to appropriate party

# data[].attributes.body
Assign appropriate members for help desk assistance during non-working hours.

# data[].attributes.body
Addition \ removal of users and groups

# data[].attributes.body
Auto open policies

Holidays

User addition \ removal

# data[].attributes.body
Build and configuration of backend

Addition of doors, groups, IP Configs

New Nodes

# data[].attributes.headline
Unifi Camera \ Network Administrator Role

# data[].attributes.subject
Unifi Camera \ Network Administrator Role

# data[].attributes.body
Responsible for configuration and security updates of the camera system

Addition of new cameras

# data[].attributes.body
Upon approval of HR, check footage

Check Policy

# data[].attributes.body
Refer to Help Desk Supervisor, Applications Administrator, Network Administrator, IT Director

# data[].attributes.body
All Computer related computer equipment repair

# data[].attributes.body
supports basic end user functionality

escalation to POA for printing issues

# data[].attributes.body
Help EHRSS troubleshoot common EPIC issues involving peripherals and printing

# data[].attributes.body
Network Switch port reconfiguration collaboration with the Network Administrator

Layer 1 physical connectivity

# data[].attributes.body
Onsite Response to issues that adhere to the Help Desk priority matrix to provide good customer service.

# data[].attributes.body
Assign Licenses

User Support

# data[].attributes.body
Provide reports and call details for directors and supervisors

# data[].attributes.body
Assign the correct priority to tickets (example new keyboard request is not a critical priority)

# data[].attributes.body
Configuration

Call Queue builds

Phone tree optimization

develop super users

# data[].attributes.body
PhishER security and removal of malicious email

# data[].attributes.body
PhishER security and removal of malicious email

# data[].attributes.body
Application management and configuration

# data[].attributes.body
Help Desk Team resource management

building coverage

Tribal Council Coverage

Special event coverage

OTP & KWC coverage

# data[].attributes.body
The Help Desk Supervisor is a resource to complete help desk tickets

# data[].attributes.body
Manages and monitors company cell phone account, employee cell phone devices, and transferring of phone services.

# data[].attributes.body
Add Out Of Office schedules into PDK