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Step 2: Processing and classifying goods 

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Step 2: Processing and classifying goods 

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Step 5: Handle returns and provide support when issues arise

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Step 5: Handle returns and provide support when issues arise

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Step 1: Access the website viettelpost.com. vn 

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Step 1: Access the website viettelpost.com. vn 

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Step 2: Select “Tra cứu vận đơn” then enter the bill of lading code you want to check. Then tick the box “I am not a robot” to check the order itinerary.

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Step 2: Select “Tra cứu vận đơn” then enter the bill of lading code you want to check. Then tick the box “I am not a robot” to check the order itinerary.

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The information about the order you just looked up includes:

Package weight

Package recipient's name

Package status

Package route

Postage address

Postage address

Order creation date

Date the post office entered the order into the system

Expected delivery date

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Step 1: Download Viettel Post app, create an account and log in to use the service

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Step 1: Download Viettel Post app, create an account and log in to use the service

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Step 2: In the home page interface, select "Manage orders"

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Step 2: In the home page interface, select "Manage orders"

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Step 3: In the Orders section, you can see a list of your orders. Select the order you want to check the shipping route to see details

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Step 3: In the Orders section, you can see a list of your orders. Select the order you want to check the shipping route to see details

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Step 2: Processing and classifying goods 

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Step 2: Processing and classifying goods 