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Specialists should be more involved when planning a training with the Training team

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Ask to specialists before adding them to HTE if they want to participate or prefer to give their space to other specialist

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not using GAT, pick assignments manually

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not using GAT, pick assignments manually

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Specialists must have time to be trained and to understand changes before the launch to be able to help associates

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Specialists should be involved in the content creation process for wikis, maybe be trained in what the expert works on so we can help on the creation or change of the wikis

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Meeting twice a week

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We would like to have other task to review before going to take assignments on the queue, I think taking assignments should be the less to do for us, since we are not taking advantege of our knowledge and level.

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We would like to have other task to review before going to take assignments on the queue, I think taking assignments should be the less to do for us, since we are not taking advantege of our knowledge and level.

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More and better categories for specialists, we do much more than the categories that we have, a lot of effort is not noticed there

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Knowledge transfer trainings canceled as they're scheduled out of my working shift.

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Knowledge transfer trainings canceled as they're scheduled out of my working shift.

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Sometimes Internal QA's are not checked on time, maybe if we have an schedule like the one we have for reworks we can avoid losing SLAs or accumulating QA's in the queue

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Weekly meetings with BLR specialists to calibrate responsibilities/updates

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Weekly meetings with BLR specialists to calibrate responsibilities/updates

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Reworks, Dive and Save (Proactive QA) with BLR so we can be aligned following all the same workflow.

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Gather on site once a month or once every 2/3/4 months in order to work more as a team, and know each other better.

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We dont know who is the person or team in chargue of checking specific topics, we will be more efficient if we have an updated list and process on how to escalate

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Check vacations/OOO schedule before scheduling activities

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Check vacations/OOO schedule before scheduling activities

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BLR is not syncing with CP/ OOO schedule and sets meetings, trainings, activities while people are off

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We are still waiting for the Specialist job description, and we look forward to hearing about its benefits and early implementation. Could you help us prioritize this?

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Approving vacations for specialists using the assignments queue as reference doesnt makes sense, it must be per coverage

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Establish a formal process to get clarification from the Experts and PM, in orders to be able to update the wikis and provide a better support to the associates

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slack channels as pva adops ccm escalations, I think it's very disorganized to ask help for specialist

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slack channels as pva adops ccm escalations, I think it's very disorganized to ask help for specialist

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We can use a general channel with the associates to give announcements, tool issues, and ask for help with rushes and escalations

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4x11 schedules for specialists / more 7-4 schedules as there is high volumen for questions in the morning

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4x11 schedules for specialists / more 7-4 schedules as there is high volumen for questions in the morning

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Share updates about the job family, benefits, responsibilities process

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Specialists' working shifts and tasks should be considered in order before including them into trainings, mentorings, etc.

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When BLR need help from SJO in a project, they must ask about specialist availability, they used to set meetings at any hour without asking if we are agree to join a project or of we have time to do it. Sometimes we have another projects and we do not have time to join another one.