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Let's think of how we can change these replies to keep our users satisfied with the service we provide

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Let's think of how we can change these replies to keep our users satisfied with the service we provide

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Thanks for your patience, Maria.

I can see that the issue is with your ID, our system is rejecting it, becasue we cannot see all 4 corners of the ID.

Could you please re-upload a new image of the ID, ensuring all corners and edges of the ID are visible, so that our system can scan the image correctly.

I'm sorry you are facing issues with the verification, but I will do my best to address them with you today. If you would still like to speak to a supervisor after, I will be happy to transfer you to one over this chat.

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Thank you for confirming.

I am just going to check your account here and I will be right back with an update. I'll just need 2-3 minutes.

Thank you for waiting there. I have checked your account on our back end here and I can see that both payouts were successfully sent to bank account ending in #4455

I can provide you the payout reference numbers so that you can check with your bank.

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I understand, Toby, and I apologise for the inconvenience. However, this decision was made by our compliance team after a review of the site, and cannot be changed, all forms of dating services are restricted by our acquirer bank.

Please note, though, that Wix Payments is just one provider that we offer for our users, we offer many more per geo locations so that Wix can support as many types of businesses as possible. See the below list.

https://support.wix.com/en/article/available-payment-providers-in-your-country

I can certainly transfer you to a supervisor now if you wish, but please know, as the decision was made by the compliance team, they will not be able to override this for you. Would you still like to be transferred?

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Hi Maria, Happy Saturday to you as well! :) My name is Jules, I hope you are having a lovely weekend. Congratulations on going live with your site.

I am just going to open your account here to a take a look at the issue with your payouts, I will be around 2-3 minutes and I will be back with an update.