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24 hours response time on all employee's query regarding EF, MS Fee, Royalty and Commission

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Inform warehouse for the lacking documents from  their forwarder upon discovery.

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Process all EF/DON,Logistic, and MS Fee within 24hrs.

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Royalty and  commission computation must beprepared 2mons. before the target release date.

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No pending and backlog

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Ensure correctness of witholding taxes

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Ensure that all payments must be substantiated with BIR receipts (except yearly commitment to customer.)

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Issued BIR 2307 to authors for their tax withheld.

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Validate all received documents before processing for payment

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Assure that royalty rate used for authors are updated.

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Attend relevant seminars to changes/updates in accounting standards and BIR regulations quarterly.

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Enroll to Review school and assure to pass the CPALE.

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Participate in programmed trainings  published by HR like corsera/seminars.

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Manage author's concern/complaints

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Ensure 100% deduction of advances to their royalty and commission fee.