# data[].attributes.body
I just feel like 15% is too little, for the horrors I experienced, I think you can do better!! Like 50% off!!

# data[].attributes.headline
Let me make a phonecall so I can find out what we can do for you.

# data[].attributes.subject
Let me make a phonecall so I can find out what we can do for you.

# data[].attributes.headline
I am going to personally handle your invoices now so they will be done correctly

# data[].attributes.subject
I am going to personally handle your invoices now so they will be done correctly

# data[].attributes.body
We will investigate the situation and try to prevent it next time.

# data[].attributes.body
I can offer you a 10% discount on your next purchase.

# data[].attributes.headline
We could offer you a free nights stay with your family 

# data[].attributes.subject
We could offer you a free nights stay with your family 

# data[].attributes.headline
I could refund 50% off the the amount you were last charged and that would settle the bill this time as well

# data[].attributes.subject
I could refund 50% off the the amount you were last charged and that would settle the bill this time as well

# data[].attributes.body
I am sorry, even though I am the manager, I do not have the authority to give you 50% discount. I can offer you 20.

# data[].attributes.body
The thing is that we are not responsible for your paintings and you definitely should have taken a better care of them if they are so valuable to you. I am sorry we did not manage to find them, but there is absolutely nothing we can do about it now. I can try to ask some of my collegues and maybe they will know more about what happened to them, but I am afraid that your paintings are your responsibility so we can not pay anything back.

# data[].attributes.body
Yes, but these were really just the ones that were seriously damaged. And, personally, I think you should have told someone that you were leaving them here or you should have come to pick them up earlier.

# data[].attributes.headline
I understand that, let me see what’s been happening

# data[].attributes.subject
I understand that, let me see what’s been happening

# data[].attributes.body
Yes, we will do our best to find them, and we will let you know as soon as we figure out what happened.

# data[].attributes.body
Alright, here is their business card, so you can talk with them about it. And I will let them know about you, so just mention us while speaking to them and you can get a stall there for free.

# data[].attributes.body
I have heard, there was a general cleaning being done during the last month and most of the unknown and not used items have been moved in the basement and some of them, that were damaged were thrown away eventually.

# data[].attributes.body
Wait a minute, by the way,  I just realized we also have some partners and connections in Hungary as well, so then we can contact them and get you a free exhibit place there. Would you be interested?

# data[].attributes.body
That’s quite unfortunate. But we will try to find your paintings anyway and let you know what happened. Otherwise, I am really sorry, but I don’t think there is anything else we can do.

# data[].attributes.body
I get that you are upset and I promise, I will ask my colleagues and we will try to do the best to find them or at least to find out what exactly happened to them. Actually, one of the employees who has done the cleaning is going to be here tomorrow at nine, so you can drop by and talk to him as he probably knows more than I do, and he can give you much more information. If we don’t manage to find them anyway, I don’t think we can give you the money. But if that is something you would be interested in, you can get the stall here for the next time for free.

# data[].attributes.body
Is it the first time that you are in the hotel?

# data[].attributes.body
Alright, do you remember when exactly was it? Because I am a new employee in here and I have been working here just for a couple of weeks, so I wasn’t here during the last Art affair.

# data[].attributes.body
We can offer you free drink as a compensation for waiting and we will also take care of suitcases.

# data[].attributes.body
The room should be ready by agreed time.

# data[].attributes.body
A: Hello sir. I am the manager of the hotel and I am here to help you. Please explain to me what the problem is and I am sure that we will be able to solve this situation in no time so there will not be the need for leaving. How can we help you?

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-Good afternoon How may I help you?

# data[].attributes.body
Hello, please let me know what the problem is with the room and how can I help you?

# data[].attributes.body
Oh, I see your point. Please accept our sincerest apologies for the created inconveniences. We will be moving you right away to a bigger room with 3 beds for all the people. Also, please accept our gift. We will be offering you a free dinner at our restaurant at the top floor which has an amazing view over the city. Also, you will receive a small gift in your room during the next day. Will this do it?

# data[].attributes.body
M: The mattress in the room is awful and my booking was messed up. I have talked with the receptionist and some solution has been done, but I find it extremely rude that I did not receive any apologize for the created inconvenience as the booking department messed my booking.

# data[].attributes.body
Offer coffee or tea while the costumor waits for the solution

# data[].attributes.body
I don't see it here let me double check.

# data[].attributes.body
Let me check... and find out exactly what happened.

# data[].attributes.headline
Insist on using objective CRITERIA: blue

# data[].attributes.subject
Insist on using objective CRITERIA: blue

# data[].attributes.headline
Separate PEOPLE from the PROBLEM: yellow 

# data[].attributes.subject
Separate PEOPLE from the PROBLEM: yellow 