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I started my sweet day with drafting my final report and take videos for online presentation.
Next I find flight information and copied some documents.
After that, my supervisor told  me to find flight fare from Kota Bharu to Kuala Lumpur and from Kuala Lumpur to Kuching Sarawak, from Kuching to Kuala Lumpur and from Kuala Lumpur to Kota Bharu.
And then after make a reservation and payment for customers flight ticket, I make an invoice.
This is picture of an invoice that I made.

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I started my gorgeous day with updated Strata Travel &Tours facebook page.
Next, I study about existing packages, and updated weather information and prayer times in itinerary.
After that, i printing out documents and find information about package from the internet.
This is picture of advertised package in Strata Travel & Tours Facebook account.

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I started my lovely day with welcomed new trainee. Next I helped trainee with assessment.
Next I had meeting with managing director.
And then I did cash saving for RM35 000 for Strata Travel & Tours account in Muamalat Bank.
Last but not least, I updated Strata Travel & Tours facebook page

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I started my beautiful sweet day with opening the office and I did some work regarding packages to be promoted later on, I made researchI straight away sitting at my table, I turned on my computer, I logged into Instagram and Facebook page, and started my first task of the day which was updating new promotional offers of this company to be known worldwide. For example, Dubai, India and Thailand.
The day went beautifully and i started doing passport check for every person and organized passport according to alphabet to save in file.
After that I updated debtors file to show to managing director.
Here is the picture of Strata Travel &Tours debtors.

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I started my beautiful sweet day with opening the office and I did some work regarding packages to be promoted later on, I made research to make sure everything is correct and accurately described. I could not take risk giving wrong info to client.
After that I make an itinerary for Perth package.
This picture of an Perth  Itinerary which is 5 days 4 nights discover Perth package

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I started my gorgeous day with scanned documents to be emailed to clients and then completing invoice for payment.
Next I make payment voucher and send invoice to few companies.
Lastly I arrange files and documents

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I started my cool day with updating company social media account.
Next I completing itinerary for package and then my supervisor told  me to find flight fare from Kota Bharu to Kuala Lumpur and from Kuala Lumpur to Kota Bharu.
And then after make a reservation and payment for customers flight ticket, , I make an invoice.
This is picture of an invoice that I made.

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I started my lovely day with updating passengers details to the name list.
After that, I key in passengers information and baggage allowance for flight transportation.
Next, I make an invoice to our customers.

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I started my beautiful day with updating company social media account.
Next I completing itinerary for package and then my supervisor told  me to find flight fare from Kota Bharu to Kuala Lumpur and from Kuala Lumpur to Sarawak.
And then after make a reservation and payment for customer flight ticket, which is Ms Dr Dariah, Ms Dr Zakira and Ms Norazliah, I make an invoice.
This is picture of an invoice that I made

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I started my cool day with updating company social media account.
Next I completing itinerary for package and then my supervisor told  me to find flight fare from Kota Bharu to Kuala Lumpur and from Kuala Lumpur to Kota Bharu
And then after make a reservation and payment for customer flight ticket, which is Mr Nizam , I make an invoice.
This is picture of an invoice that I made

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I started my beautiful day with updating company social media account.
Next I completing itinerary for package and then my supervisor told  me to find flight fare from Kota Bharu to Kuala Lumpur and from Kuala Lumpur to Penang.
And then after make a reservation and payment for customer flight ticket, which Mrs. Nope Diana, I make an invoice.
This is picture of an invoice that I made

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I started my wonderful day with updating Strata Travel & Tours facebook and Instagram page.
Next, I did cash deposit transactions and did cheque deposit.
After that, I had translate itinerary in English to Bahasa Malaysia.
Last but not least, I make an invoice and this is picture of an invoice.

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I started my beautiful day with updating Strata Travel & Tours facebook and Instagram page.
Next, I did cash deposit transactions and did cheque deposit.
After that, I had meeting with managing director and learned how to answer phone calls and techniques responded to customer enquires.
Last but not least, I make an invoice and this is picture of an invoice.

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I started my good day did costing and completed assessment given by boss.
Next, I checked company emails and checked company mails.
After that I arranged documents and files.
Lastly I make an invoice for customer whose buy flight ticket with Strata Travel & Tours which is Mrs Basyriatul Fathi from Pusat Pengajian Sains Kesihatan, HUSM Kubang Kerian.
This picture of invoice that I made.

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I started my gorgeous day with updating Strata Travel and Tours social account.
Next I had learned about package rules and regulations. I also learned about Passengers Name Record (PNR).
And then I created Brunei Weekender Package for 3 days 2 nights.
This picture of an itinerary that I already printed.

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I started my happy day with updating Strata Travel and Tours social account.
Next I had learned about insurance, I also learned about passports and visa.
And then I created Hari Raya Package for 3 days 2 nights.
This picture of an itinerary that I already printed.

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I started my beautiful sweet day with opening the office and I did some work regarding packages to be promoted later on, I made research to make sure everything is correct and accurately described. I also went online for some knowledge gain about the package and itinerary for some tourism place.
After that I make an itinerary for 3 days 2 nights Islamic Experience
Package. This picture of an Islamic Experience Itinerary.

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I started my beautiful sweet day with opening the office and I did some work regarding packages to be promoted later on, I made research to make sure everything is correct and accurately described. I could not take risk giving wrong info to client.
After that I make an itinerary for Brunei package.
This picture of an Brunei  Itinerary which is 3 days 2 nights discover Brunei package

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I started my wonderful day with updating company social media account.
Next I completing itinerary for package and then my supervisor told  me to find flight fare from Kota Bharu to Kuala Lumpur and from Kuala Lumpur to Australia .
And then after make a reservation and payment for customer flight ticket, I make an invoice.

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Today the first thing I do is make an invoice for customer whose buy flight ticket with Strata Travel and Tours.
After that, I tidy up and mop office.
Next, I updated Strata Travel and Tours Facebook page.
Last but not least, I make an itinerary for 4 days 3 nights trip to Brunei.
This is the picture of an itinerary trip which is Dive Brunei package 4 days 3 nights.

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I started my sad day with emailed complain letter to Malindo Airline because of some crisis that happened to Strata Travel & Tours which is our company did not get our money after Malinda cancel flights of our 21 of customers from Kota Bharu to Kuala Lumpur.
This is picture  of complaint letter to Malindo Airline

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I started my beautiful day with updating company social media account.
Next I completing itinerary for package and then my supervisor told  me to find flight fare from Kota Bharu to Kuala Lumpur and from Kuala Lumpur to
And then after make a reservation and payment for customer flight ticket, which Mr Rashid and Mr Ju Hwa See, I make an invoice.
This is picture of an invoice that I made

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I started my wonderful day with updating company social media account.
Next I completing itinerary for package and then my supervisor told  me to find flight fare from Kota Bharu to Kuala Lumpur and from Kuala Lumpur to Japan.
And then after make a reservation and payment for customer flight ticket, I make an invoice.
This is picture of an invoice that I made

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I started my lovely day with updating passengers details to the name list.
After that, I key in passengers information and baggage allowance for flight transportation.
Next, I have meeting with boss and staff and I had learned how to behave professionally.
Lastly, I had sent an email to LHDN which an invoice for they make last payment before go trip to Bandung.
This is picture of an email that I had sent to our customers.

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I started my beautiful sweet day with opening the office and I did some work regarding packages to be promoted later on, I made research to make sure everything is correct and accurately described. I could not take risk giving wrong info to client.
After that I make an itinerary for Dubai package.
This picture of an Dubai Itinerary

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Like always,
today I'm also updated Strata Travel & Tours Facebook and Instagram page.
After that, i created the trip package to Seoul for 7 days 4 nights. And also package trip to Seoul Korea and Jeju Island for 8 days 5nights. Here is the picture of package that i made which is to Seoul.

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Like always,
today I'm also updated Strata Travel & Tours Facebook and Instagram page.
After that, i created the trip package to Guilin, Yangshou and Guangzhou for 6 days 5 nights and also trip to Hong Kong, Disneyland, and Shenzen for 6 days 4 nights. And also trip to Saigon for 4 days 3 nights. Here is the picture of package that i made which is to Guilin, Hong Kong and Saigon.

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Like always,
today I'm also updated Strata Travel & Tours Facebook and Instagram page.
After that, i created the trip package to Guilin, Yangshou and Guangzhou for 6 days 4 nights and also trip to Beijing, Shanghai, Disneyland for 8 days 6 nights. Here is the picture of package that i made which is to Beijing and Guilin.

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I started my wonderful day with updating company social media account.
Next I completing itinerary for package and then my supervisor told  me to find flight fare from Kota Bharu to Kuala Lumpur and from Kuala Lumpur to Sarawak .
And then after make a reservation and payment for customer flight ticket, I make an invoice.
This is picture of Brunei Breakaway Specials 3 days 2 nights package.

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Like always,
today I'm also updated Strata Travel & Tours Facebook and Instagram page.
After that, i created the trip package to Tokyo for 6 days 3 nights and also trip to Osaka for 6 days 4 nights. And also package trip to Seoul Korea for 6 days 4 nights. Here is the picture of package that i made which is to Tokyo, .Osaka and Seoul.

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Like always,
today I'm also updated Strata Travel & Tours Facebook and Instagram page.
After that, i created the trip package to Morocco and Spain for 12 days 9 nights and also trip to Merit for 8 days 6 nights. Here is the picture of package that i made which is to Morocco and Mesir.

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Like always,
today I'm also updated Strata Travel & Tours Facebook and Instagram page.
After that, i created the trip package to Turki for 10 days 7 nights and also trip to Turki for 9 days 7 nights. Here is the picture of package that i made which is to Turki.

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Like always,
today I'm also updated Strata Travel & Tours Facebook and Instagram page.
After that, i created the trip package to Beijing for 8 days 6 nights and also trip to Beijing, Shanghai, Disneyland for 7 days 6 nights. Here is the picture of package that i made which is to Beijing .

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I started my exciting day with printing passports and IC pictures that have been given from customers . I continue with copying customers' identity cards for the record. After that, i checked the name list to make sure that everything is typed correctly. Then, i emailed passports from Bandung  clients because i will need those passports to update name list. I also emailed the latest updates of the itinerary to our customers.
After that, I arrange room for customers to be more comfortable in hotel when the arrive in Bandung .
This is picture of customers name by room in hotel.

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Today I had followed my supervisor sent our customers to the airport in Kota Bharu for trip to Taiwan.
This is picture of our customers and they so excited wanna have trip to Taiwan.

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I started my exciting day with printing passports and IC pictures that have been given from customers . I continue with copying customers' identity cards for the record. After that, i checked the name list to make sure that everything is typed correctly. Then, i emailed passports from Taiwan clients because i will need those passports to update name list. I also emailed the latest updates of the itinerary to our customers.
After that, I arrange room for customers to be more comfortable in hotel when the arrive in Taiwan.
This is picture of customers name by room in hotel.

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Today, the first thing that I did is updated facebook, and then I continue make an itinerary trip to Dubai.
This is picture of an itinerary that I make

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Like always,
today I'm also updated Strata Travel & Tours Facebook and Instagram page.
This is the picture of package that i made which is to Dubai for 5days and 4 nights.

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Today, I make a reservation Flight for customer. And then I make an invoice.
This is picture of invoice that I make

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First if all, the first thing I did are checked the list name that client sent for the trip to Taiwan on 28 March until 31 March 2017.
After that, I went online to search the travel agency number.
This is picture list name of customers trip to Taiwan.

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Like always,
today I'm also updated Strata Travel & Tours Facebook and Instagram page.
This is the picture of package that i made which is to Turki for 7days and 6 nights.

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Today the first thing I do is make an invoice for trip to Taiwan.
After that, I tidy up and mop office.
Next, I updated Strata Travel and Tours Facebook page.
Last but not least, I maked an itinerary for 5 days 4 nights trip to Taipei Taiwan.
This is the picture of an itinerary trip to Taipei Taiwan.

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Today, the first thing I did is make an invoice for trip to bandung. After that, I make an itinerary trip to Turki Istanbul which is for 7days 6 nights. I'm very surprised when I created itinerary to Turki, can be said everyday travellers would travelling another place and would be rest and sleep in different hotel for 6 nights. Which is, they would sleep in 6 different hotel for 6 nights. This is so amazing I think.
After that, I make payment through Maybank after managing director told me to that thing.
This is picture when I did an invoice today.

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Today the first thing I did is write name list of 28 customers which is trip to taiwan on 28 March until 31 March 2017.
I also write their identity card number, date of birth, passport and date of expiry their passport.
This is picture list name of customers trip to Taiwan

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In this beautiful day, I made an invoice for customers who buy the flight ticket through Strata Travel & Tours for business trip from Kota Bharu to Kuala Lumpur.
This is picture of an invoice that i write

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Today is beautiful day, Managing Director give to me (Kain Telekung) which is she buy from Bandung Indonesia.
And she also bring a lot shawl from Bandung and we need to sell that shawl.
So, I take pictures of shawl and edit the pictures and label color for product to be sold.
After that, I posted for promotion.
This is picture of shawls that we had label for colour.

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Today , the first thing I did is make photocopies for customers passport, and then I checked email that received from En Sabri which is Director of LHDN.
After that, I made phone call to pos office in Kota Bharu to know where about parcel of passengers passport.

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Today, first thing I did is write address in computer to be put with certificate which is the address are Jabatan Akauntan Negara Malaysia, Negeri Kelantan, Tingkat 1 & 2 Blok A, Bangunan Kerajaan Persekutuan, Jalan Doktor, 15990 Kota Bharu Kelantan, document that Strata Travel attach to give to Jabatan Akauntan are documents needed for investigation (Akta Wang Tak Dituntut).
After that I make photocopies of the important documents.
Next, i create organizational chart for Strata Travel & Tours, and then I went to DIY to buy frame to put organizational chart.
This is picture of organizational chart that had been framed.

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I started my exciting day with printing passports and IC pictures that have been given from LHDN. I continue with copying customers' identity cards for the record. After that, i checked the name list to make sure that everything is typed correctly. Then, i emailed passports from Bandung clients because i will need those passports to update name list. I also emailed the latest updates of the itinerary to Mr Sabri

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I came to office happily i quickly started my duty with making changes to Bandung package and i attached that file and emailed that to LHDN director. I checked company emailed and printing passenger details. I made a call to an OAC insurance to know the prices for family package and couple package.
After that, I call Berjaya Sompo insurance company to ask about renew roadtax for managing director cars.
Next, I had motivation talk from my Managing Director.
Lastly, I had updated Srata Travel and ToursFacebook page.

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First if all, the first thing I did are checked the list name that client sent for the trip to Bandung on 28 April until 1 May 2017.
After that, I went online to search the travel agency number.
Next, I make the package to Taipei, Taiwan for 28 March until 31 March 2017.
Last but not least, I updated the price for Taiwan package.
This is picture of Taiwan package

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Today, the first thing I did is search flight tickets price for Kota Bharu to Kuala Lumpur, from Kuala Lumpur to Bandung, and from Bandung to Kuala Lumpur , Kuala Lumpur to Kota Bharu.
After that, Managing Director brought me to Perkeso Building in Kota Bharu. She brought me there to accompany her to had meeting with Lhdn (CSI) about the trip to Bandung on 28 April until 1 May for 20 pax.
In that meeting, we had discussed about itinerary in Bandung, for flight tickets price and for the package price which Rm1450 per pax.
This is picture of Directors for LHDN under unit CSI . This picture I snapped in meeting room in PERKESO.

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Today ,the first thing I did is search for flight ticket from Subang to Kota Bharu and from Kota Bharu to Subang.
After that, i made photocopies of the Bandung documents.
Next, i put the price on the package for the knowledge of customers.
This is picture whenI was doing photocopies

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The first I did today is updated the Facebook.
After that i cleaned the office. Mop and vacuum the office and also in musolla

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Today, the first thing I make is make a phone call to Ukhwah Harmony , and then i talked with Miss Ana , and I ask about Economy Package to Malacca for 50pax, 3days 2 nights, about tour guide , about bus and van for 50 persons, and how much for the package price if we are adding tour guide, bus from KL to Malacca and from Malacca to KL, breakfast, lunch and dinner.
After that I searched ticket flight from Kota Bharu to Kuala Lumpur, Kuala Lumpur to Langkawi , and from Langkawi to Kuala Lumpur, Kuala Lumpur to Kota Bharu, and make a total payment flight ticket for customer.
This is picture of total ticket prices that I had calculated.

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I started my beautiful sweet day with opening the office and I did some work regarding packages to be promoted later on, I made research to make sure everything is correct and accurately described. I could not take risk giving wrong info to client.
After that I make an itinerary for package.
This picture of an Invoice for customer flight ticket.

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Today I make an invoice for Strata Merge Sdn. Bhd, which is for flight ticket price.
After that, i search beautiful places in Korea like Folk Museum, President Blue House, Eye Trick Museum to upload in Strata Facebook and Instagram as a marketing.
This is picture of Facebook that I updated today.

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Today, the first thing that I make is search for ticket flight from Kota Bharu to Bandung.
After that, i make an itinerary for trip to Taiwan 5 days 4 nights.
Next, I making phone call to Ukhwah Harmony Travel and Tours in Malacca to ask about the package they had for tourists.
This the picture package of Malacca that emailed by Ukhwah Harmony Travel agency to Strata Travel and Tours.

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I started my happy day with updated Strata Travel Facebook and Instagram page.
I had search and Google beautiful places in Dubai to upload in Facebook and Instagram.
After that, I had rechecked spelling the name of customers and the kilograms of baggage that they will bring to Bandung.
This is picture ticket priceb to Bandung and kilograms per bag

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I started my beautiful sweet day with opening the office and I did some work regarding packages to be promoted later on, I made research to make sure everything is correct and accurately described. I could not take risk giving wrong info to client.
After that I make an itinerary for Brunei package.
This picture of an Brunei  Itinerary which is 3 days 2 nights discover Brunei package  started my beautiful sweet day with opening the office and I did some work regarding packages to be promoted later on, I made research to make sure everything is correct and accurately described. I could not take risk giving wrong info to client.
After that I make an itinerary for Brunei package.
This picture of an Brunei  Itinerary which is 3 days 2 nights discover Brunei package  started my amazing day with opening the office. I straight away sitting at my table, I turned on my computer, I logged into Instagram and Facebook page, and started my first task of the day which was updating new promotional offers of this company to be known worldwide. For example, Dubai, India and Thailand.
The day went beautifully and i started doing passport check for every person and organized passport according to alphabet to save in file.
After that I make an invoice for customer.
Here is the picture of passport file that I organized.

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I started my lucky day with updated Strata Travel and ours Facebook and Instagram page.
After that i make an itinerary for trip to Taiwan.
This is picture of Taiwan package.

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I started my wonderful day with updated Strata Travel and Tour Instagram and Facebook page as usual.
After that, i get talk from my Managing Director which is Datin Noor Saaidah Johan Noor.
So many of knowledge about the package that i learned from managing director.
Here is the picture  the package that I had created. 6 days 5 nights in Dubai.

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I started my day with making invoice to clients for flight tickets.
After that, I checking passport of passengers. Next I make payment receipt.
Other than, I also create an itinerary for Bandung, Indonesia.
Here an itinerary that i have created by my ownself, package to Bandung, Indonesia for 3 days 2 nights

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Today, as usually, I updated Strata Travel & Tour Facebook page.
After that, i create an itinerary and package 4 days 3 nights in Bangkok Thailand.
This is the picture of an itinerary that I have created.

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I started my wonderful day with opening chorus for the office. Today I updated Strata Travel &  Tour instagram page and Facebook page.
After that, I learned and understanding tour package to Dubai.
Next, I updated new changes for package to India with the collaboration of Kowamas Holidays.
Here I attached picture of Strata Travel & Tours Facebook page .

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I started my beautiful day with continued tid ribbons to the name tag card holders, but ribbon run out. So I went out to buy ribbons.
After that i get educational discussion given by my Managing Director based on assessment that she gave.
Next, there are Manager from Malindo Airlines comes to our Strata Travel & Tours to have discussion with our Managing Director. So I welcoming guest with coffee and mango.
Lastly, before back to home, I cleaning and dusting the whole office with my wholehearted.
Here is the picture of name tag card holder that already done.

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I started my wonderful day with opening chorus and then I went online company Facebook page and Instagram page.
After that, I printing out visitors pass , cut them into small pieces and then insert into name tag card holder.
After that I cut ribbons to be tid to the card holder.
Today my Managing Director give me a question about the rules of travel agency and must do the question and elaborate the answer to her.
This is my question paper that have been given to me by Managing Director.

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I started my beautiful day with educational motivational talk by Datin Noor Saaidah from 11 a.m until 1 p.m. After that, I was checking passengers passport to make sure that everything is written correctly. Lastly I updated Strata Travel & Tours Instagram page and Facebook page.
Here I attached the pictures of customers passport copy that I checked.

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I started my day opening chorus and then I went online company Facebook page and Instagram page.
After that, I prepared payment invoice for a customer purchasing AirAsia flight ticket, then i made receipt,scanned it and emailed it to the given IP address by her. Again i did make another invoice for 11pax Bandung package. I calculated every amount shown on every receipt and i converted them from Rupiah to Malaysian Ringgit. Here is the some receipts from Bandung package dated in January

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I started my day opening chorus and then I went online company Facebook page and Instagram page.
After that, me and others staff decorated the office to be more beautiful.
I continue my day with doing visitors' name tag for going to Bandung on 3 March until 5 March 2017.
Here is the picture of visitors' name tag. Looking smart right?

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First of all, what I did when arrived at Strata Travel and Tours was doing cleaning. After that, I checked company emails and sent details to the airline companies.
I also updated Strata Travel and Tours Instagram and Facebook pages which was created by my own effort 6 months ago when I did my SIEP here.
From all these tasks, the knowledge gain is we have to use the most formal language to communicate with clients, verbally and non verbally.
Other than that, I also have known how to do marketing through social media sites.
Here is the picture of my computer that is showing that I was doing marketing through Instagram page.

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First of all, what I did when arrived at Strata Travel and Tours was doing cleaning.
After that, I updated Strata Travel and Tours Instagram and Facebook pages.
I looked for pictures online for Dubai such as Palm Jumeirah, Dubai Mall, Dubai Museum, street runaways Indian Bridal, Underwater Restaurant, Dubai Marina and others.
I was going online to search the latest currency converter for USD, IDR THB,VIETNAM,JAPAN.
Before I got home, I made Invoice for purchase of flight ticket, Malindo Airlines.
Here is the picture of Invoice for purchase of flight ticket, Malindo Airlines

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(6/2/2017)
Today is my first day of internship at Strata Travel & Tours. So far, I have gotten few things to do by the direction from my supervisor. My supervisor is Mr. Yusuff bin Abu Bakar and supervisor assistant is Mr. Saifuddin. My managing director is Datin Saaidah Johan Noor.

Today I browse through some company documents and packages. I'm sit at FRONT OFFICE and study the task that this particular department performes on daily basic.
Here is my picture in Strata Travel & Tours office.