# data[].attributes.body
28052017

# data[].attributes.body
27052017

Officially ended my industrial training at Hotel Seri Malaysia Temerloh

# data[].attributes.body
26052017

Last day at Front Office Department and also last day of my industrial training at Hotel Seri Malaysia Temerloh.

Shift with staff En. Zamri for this morning shift.

Picture with En.Zamri, Mdm Yantie (Sales Coordinator) and other practical students.

# data[].attributes.body
25052017

Off day.
Claim off day during Labour Day.

# data[].attributes.body
24052017

Morning shift.

# data[].attributes.body
23052017

PM shift.
Here are float book front office.
Need to key in all cash in and cash out when closing shift.

# data[].attributes.body
22052017

Off day.
Counting day..

# data[].attributes.body
20052017 - 21052017

Morning shift

# data[].attributes.body
17052017 - 19052017

Split shift.
Handling check in and check out procedure.
Take payment for event and function.
There are three type of payment which is via cash, check, or by LOU.

# data[].attributes.body
16052017

PM shift with En. Faiz.
Being ask to help Miss Bayti,account executive to calculate the sales for the past month by the cafe.

# data[].attributes.body
15052017

Off day.

# data[].attributes.body
14052017

Morning shift with staff En. Zamri.

# data[].attributes.body
13042017

AM shift.
Handling phone call from room usually asking for iron and iron board.
Handling complaint from guest (got problem with shower) by refer to maintenance department for future action.
Take note any complaint from guest for future action by management.
Check float money.
Ready for check out procedure.
Update the status of the rooms.
Make a confirmation reservation through phone call.
Handling payment for event and function based on tax invoice prepare by Account Department
Closing morning shift.

# data[].attributes.body
12042017

AM shift.
Take reservation for buffet ramadhan.
Learn how to key in buffet ramadhan data(customer base) in system from Miss Asmira, Front Office Supervisor.
Take reservation through phone call.
Handling check out procedure.

# data[].attributes.body
11052017

PM shift.
Start promote for buffet ramadhan.
Ready for check in procedure.

# data[].attributes.body
10052017

PM shift.
Wesak day, yet i'm working..

# data[].attributes.body
09052017

PM shift.
Ready for check in procedure.
Open voucher list for breakfast tomorrow morning.

# data[].attributes.body
03052017 - 06052017

Shift split.
Shift start from 12pm until 8pm.
Make a confirmation reservation for that day.
Doing check out process.
Ready for check in process.

# data[].attributes.body
02052017

PM shift.
Take reservation through phone call.

# data[].attributes.body
07052017

Morning shift (from 7am until 3pm).
Check float money.
Take care of phone call from a room ( usually asking for iron and iron board).
Ready for check out procedure.
Closing shift which need to drop all the money from morning shift to account department.

# data[].attributes.body
08052017

Off day.

# data[].attributes.body
01052017

Off day.

# data[].attributes.body
30042017

Off day.
Claim off day on 24.04.2017 (Sempena Pertabalan Yang DiPertuan Agong)

# data[].attributes.body
29042017

Morning shift.

# data[].attributes.body
26042017

Shift split which start at 12pm until 8pm.

Almost all the guest from group Permodalan National Berhad has check out accept for one room, continues their room reservation until 28 April.

# data[].attributes.body
27042017

Learning more about system. Hotel Seri Malaysia Temerloh using IFCA system.

Learn more on how to make a reservation, check in flow, rooms status and so on.

# data[].attributes.body
28042017

Split shift.

Learn check out flow.
First need to take the room's key.
Then, check paid out amount.
Key in folio paid out receipt before print out tax invoice.
get signature from guest and give  paid out money before check out in system.

Start take reservation for buffet ramadhan.

# data[].attributes.body
25042017

PM shift.
Some guest from group  Permodalan National Berhad has check out.
Their payment for this room is through Letter Of Undertaking (LOU)

# data[].attributes.body
24042017

Off day.

# data[].attributes.body
18042017 - 23042017

First day at Front Office Department for this week. Get chance to learn on how to answer the phone call.
"Salam Sejahtera, Hotel Seri Malaysia Temerloh. Saya Shima, boleh saya bantu?".Learn how to take reservation especially through phone call. Learning system(IFCA System). Learning how to take payment for event and function based on Event Order and Tax Invoice prepare by account department.

For this week, almost all the room unavailable because we got a reservation from Permodalan National Berhad. Their room reservation starting on 17 April until 26 April celebrated for Minggu Amanah Saham Malaysia at Temerloh.

# data[].attributes.body
17042017

Off day.

# data[].attributes.body
16042017

Morning shift.
Prepare and assist guest for buffet breakfast.
Clean the cafe.
Moping cafe area.
Clean the pantry.
Wash and arrange back the cup.
Arrange the cutleries.
My last day at F&B Department..

# data[].attributes.body
15042017

Morning shift.
Prepare and assist guest for breakfast as usual.
Then cleaning cafe area

# data[].attributes.body
14042017

BBQ function at Dataran Semantan Perdana

# data[].attributes.body
13042017

PM shift.
Help Mdm Aida setting u-shape at Dewan Patin for meeting function.
Ready for ala carte.

# data[].attributes.body
12042017

PM shift but being ask to cover for lunch event. Start shift from 11am.
Setting table set for lunch.

# data[].attributes.body
11042017

PM shift
Setting table for tea break function.
Ready for ala carte.
Clean the pantry area.
Wash and arrange the cup.

# data[].attributes.body
10042017

Off day.

# data[].attributes.body
09042017

Morning shift (from 7am until 3pm
Breakfast voucher list.
assist guest for their breakfast according to voucher list prepare by front office staff.

# data[].attributes.body
08042017

Make sure all the buffet breakfast is ready to served.
Ready to assist guest for their breakfast.
Clear the table.
Wash all the cup and arrange back at their place.
Arrange all the cutleries.
Cleaning all the cafe area.

# data[].attributes.body
07042017

PM shift (from 3pm until 11pm)
cleaning the pantry area.
Prepare drink for staff meal ( Pm shift)
Mop the cafe.
Sweeping around the cafe area.
Arrange all the cutleries.
Prepare for buffet breakfast for tomorrow.

# data[].attributes.body
06042017

Setting table set at Dewan Juara for dinner event.

# data[].attributes.body
06042017

Setting Dewan Sematan Perdana for function.

# data[].attributes.body
05042017

PM shift (from 3pm until 11pm).
Task given by En. Iskandar Salleh, F&B Executive.

# data[].attributes.body
04042017

PM shift ( from 3pm until 11pm).
Cleaning pantry area.
Prepare for ala carte.
Make a drink for staff meal (on PM shift).
Wipe the mirror.
Moping area of cafe.

# data[].attributes.body
03042017

Off day.

# data[].attributes.body
01042017 - 02042017

Morning shift ( from 7am until 3pm). Prepare buffet breakfast and ready to assist guest for their breakfast. After that, clear the table and washing all the cups before arrange back at their place. Cleaning pantry area and drying the plate used for the breakfast.

# data[].attributes.body
28032017 - 31032017

PM shift ( from 3pm until 11pm).
Prepare for ala carte.
Moping the cafe area.
Cleaning the pantry area.
Washing and stacking cups.
Make a drink for staff meal ( for staff on PM shift).
Sweep cobwebs.

# data[].attributes.body
27032017

Off day.

# data[].attributes.body
25032017 -26032017

Prepare buffet for breakfast starting placing all the cutleries at their place then making coffee and tea. Other than that, we need to prepare 2 kind of juice (mango juice, guava juice or orange juice). Prepare coco crunch and corn flakes with the milk. Assist the guest for their breakfast according to voucher breakfast given during their check-in procedure.

# data[].attributes.body
24032017

PM shift.
Prepare for ala carte.
Cleaning the pantry area.
Mop all the cafe area.
Wipe the mirror around the cafe.

# data[].attributes.body
23032017

Morning shift. Need to prepare for buffet breakfast and tea break. Here is table set for tea break.

# data[].attributes.body
22032017

Cleaning pantry area and arrange the cutleries into their categories.

# data[].attributes.body
21032017.

PM shift. Need to setting u-shape style at Dewan Patin I for tomorrow event. Setting table with mineral water, paper, pen and mint for refreshment. Daily routine for PM shift is we need to prepare for ala carte at Cafe Seri Semantan.

# data[].attributes.body
20032017

Off day.

# data[].attributes.body
19032017

Off day.

# data[].attributes.body
18032017

Saturday morning, need to prepare buffet for breakfast. Early at the morning, we need to make coffee and tea. Prepare coco crunch and corn flakes. Additional with juice ( mango juice and guava juice). Need to make sure all the cutleries is at their place. Assist guest for their breakfast

# data[].attributes.body
14032017 - 17032017

Hectic week with a function and event at Cafe Seri Semantan, Dataran Semantan Perdana, Dewan Semantan Perdana, Dewan Patin I & II, also Dewan Juara. Function for Felcra Paya Pudu is one of them. Here are event order (EO) as a guideline for F&B department staff on what they need to prepare for the function.

# data[].attributes.body
11032017 - 12032017

Busy weekend. Got so many rooms need to be clean as usual, and this week is my last week at housekeeping department.

# data[].attributes.body
10032017

Checking all the rooms with the problem (breakdown) for the further action by management

# data[].attributes.body
06032017 - 09032017

Early at the morning,  we need to do a morning routine which is sweeping along the corridor and around Dewan Semantan Perdana include Dataran Semantan Perdana. My task for every morning during weekday every week is prepare all the ameneties needed by housekeeper to cleaning the rooms before start cleaning the rooms.

# data[].attributes.body
04032017 - 05032017

Daily routine on weekend.

# data[].attributes.body
28022017 - 03032017

Still confuse

# data[].attributes.body
27022017

Off day.

# data[].attributes.body
26022017

Need to make sure it's clean.

# data[].attributes.body
24022017

Task for today, help senior housekeeper, Mdm Che Som cleaning the rooms and I were ask to clean the toilet.

# data[].attributes.body
23022017

Arrange the linen based on the categories which is bed sheet double, bed sheet single, bath towel, bath mat and pillow case. Then start the daily routine which is cleaning the rooms.

# data[].attributes.body
22022017

Cleaning in progress.

# data[].attributes.body
21022017

Fuuuhhhhhhhh...

# data[].attributes.body
19022017

Maid need to update all the task doing by them everyday as a report in this log book.

# data[].attributes.body
18022017

Let's clean.

# data[].attributes.body
16022017

Learn to identify which rooms need to be cleaned by maid. Other maid usually using short form to classify the rooms into several categories which is:

i. VC stand for Vacant clean.
ii. VD stand for vacant dirty.
iii. OOO stand for out of order.
iv. OC stand for occupied dirty.
v. OD stand for occupied dirty.

# data[].attributes.body
14022017

Wiping railing corridor and stair. Then clean the rooms.

# data[].attributes.body
13022017

Off day.

# data[].attributes.body
12022017

Need to clean about fifteen rooms.

# data[].attributes.body
15022017

Bed making.

# data[].attributes.body
20022017

Off day.

# data[].attributes.body
25022017

Additional task for today is helping supervisor Mdm Zawiyah to clean ths area.

# data[].attributes.body
17022017

One of daily routine every morning after moping and sweeping the lobby area and corridor is to make sure all the amenities were prepared before start cleaning the rooms.

# data[].attributes.body
11022017

Today is my day off but  need to settle the list requirement needed by housekeeping department.

# data[].attributes.body
08022017

Third day of my internship starting on 7am. Starting with daily task every morning which is cleaning and moping lobby area follow by sweeping the corridor and halls before start to cleaning the rooms. Additional task for today, I need to memorize the location of rooms in order to help me in case the guest calls because they need our help about something like asking for iron, change the towel or others.

# data[].attributes.body
13032017

First day at F&B Department. Welcome to Cafe Seri Semantan

# data[].attributes.body
07022017

Second day for my internship start on 7am early in the morning. First task is helping my senior housekeeper cleaning and moping at lobby area before sweeping all the corridor area. Around 9.30am I was asked to clean the General Manager's room. Around 12.30pm, I start to practice bed making and the routine of cleaning the room supervised by senior housekeeper, En Tarmizi.

# data[].attributes.body
10022017

My fifth day of my internship start with daily routine in the morning which is cleaning and moping the lobby area and toilet, sweeping the corridor and "Dewan Semantan Perdana", before clean the rooms.

Today, I get the chance to cleaning the whole rooms by myself monitoring by my supervisor, Mdm Zawiyah. It valuable experience to practice  what you have learn before with senior housekeeper or even in the lecture class.

Here some picture from today. First is "Dewan Semantan Perdana", we need to sweep this area everyday early in the morning. Second picture is the corridor, we need to make sure the corridor area is clean especially from the dust. Other picture is the rooms cleaning progress. The end of my fifth day intern.

# data[].attributes.body
09022017

For fourth day of my internship at Hotel Seri Malaysia Temerloh starting on 7am with daily task, cleaning the lobby area, staff's toilet both male and female, sweeping the corridor area from level 1 until level 3 and halls.

Around 9.15am before start cleaning the rooms, senior housekeeper ask me to help her arrange the cart with a complete equipment and the file contain some comment card for the guest who are using that rooms. After complete all the preparation, we start cleaning the rooms. Senior housekeeper, Mdm Che Som and Executive Housekeeper which is my supervisor in housekeeping department, Mdm Zawiyah supervise me during cleaning process.

# data[].attributes.body
06022017

First day on my internship at Hotel Seri Malaysia Temerloh, Executive Human Resources, Miss Nurul Hidayah Binti Mohd Azmi give some briefing about my journey as internship student. During this coming 4 month of internship, task given will rotate and i will start in housekeeping department before change to another department.

First task in housekeeping department, i learn how to clean the rooms properly. Other than that, the supervisor ask me to help her on moping and clean lobby area. The end of my first day as a internship student.