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Sales POCs lack of awareness of finance fundamentals lead to disgruntled partners

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Sales POCs lack of awareness of finance fundamentals lead to disgruntled partners

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- Parin

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Financial documents are not partner friendly

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Financial documents are not partner friendly

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Abhinav

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TAT is impacted because of the lack of a finance escalation matrix

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TAT is impacted because of the lack of a finance escalation matrix

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Hemanth

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Partners are unaware of Swiggy's financial policies that lead to partner dissatisfaction

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Partners are unaware of Swiggy's financial policies that lead to partner dissatisfaction

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Dinesh

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How may we keep partners aware of Swiggy's financial policies

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How may we keep partners aware of Swiggy's financial policies

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- Partner training via short Videos
- abridged version of finance policies for partners - Pictorial and easy to understand
- Regular communication for all updates to finance policies via multiple channels
- easy to access set of ready reckoners for finance policies and content
- opt-in sessions for partners to clarify their finance queries, can be attended by both the partner, partner's employee virtually
- Finance helpline for partners to be used at times of need
-  SM led training on finance self serve fundamentals
- Third party - tie up for help in auditing, reconciliations.
- interactive product to help partners understand their finance policies  -chat bots, others
- Summarized version of annexures and a video explaining any new amendments/alterations to the POC, so that the POC can cascade it to the respective RP.
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*SM to add finance annexure reading in their Initial meetings with the partner  a sample may be
*The mail sent to the partners must have a mail body mentioning any addition in the deductions apart from the service fees
*Deductions from the past if done later must be called out in advance so he can better manage his finances for the week
*The deductions must be capped to a certain threshold to provide runaway to the restaurant partner, rather than reading negative invoice deduction wow
*Have pop ups on the owner's app in the form of a quiz trying to explain newer initiatons

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* SM's having incentive points for having 0 finance tickets
* Anobis/powerbi showing number of finance tickets raised everyday which will help improve CSAT score
* Daily/ Advance payouts
* Classroom training session for partner to understand finance timeline better.
* City level finance team
* On call support for finance
* Partner able to update bank details from their end without Swiggy's intervention
*  easy reconciliation system, feed in annexures and understand what are the usual suspects, changes compared to usual
* mandate escalation matrix in each response from finance or partner support

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1. Make SPOCs have a compulsory finance course.
2. Outsource all the work related to finance.
3. Build a bot for partners to tk care of finance issues.
4. Have a monthly exam conducted for SPOCs.
5. Clearing of exam to be included in KRA, with topper getting 5/5 points for incentive and so on.
6. Simplify the transactions
7. Every City to have a finance POC to tk care of partner queries.
8. Make restro partners discuss amongst themselves for doubts.
9. Start charging the partners for addressing every finance query raised by them.
10. Start deducting SPOC's salary for every detractor NPS partner's finance issues.

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send a questionnaire getting acknowledgements in app preventing the partnerto receive the order before adhering to this

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send a questionnaire getting acknowledgements in app preventing the partnerto receive the order before adhering to this

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1. Simplifying the invoices, with only 2 main headers -
> Revenue
> Deductions.
On clicking each one, partners get to L1 & L2 level headers.

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11.To improve liasoning between  sales and finance team resulting improved knowledge sharing 

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11.To improve liasoning between  sales and finance team resulting improved knowledge sharing 

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* Adding a point in MoU itself, which when signed implicates that partner agrees to these policies.

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A repository of videos explaining solutions to different finance problems 

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A repository of videos explaining solutions to different finance problems 