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What incidents could threaten safety of customers?

Someone cutting or burning themselves

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Incidents: 1) Spilling hot drinks or food on customers 2) Allergies 3) physical hazards 4) Sneezing/coughing without covering your mouth.

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Areas where you are working with sharp, hot objects or with foods that could give an allergic reaction. Working with biological, physical and chemical hazards.

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#2 Sharp objects, hot surfaces, any liquids on the floor cause a slipping hazard, tripping hazards such as chairs or tables, broken crockery, any allergies

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#2 Sharp objects, hot surfaces, any liquids on the floor cause a slipping hazard, tripping hazards such as chairs or tables, broken crockery, any allergies

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Lou

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Floor, Tables, Chairs...etc. Basically, whole dinging area,and outside of store.

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What areas may threaten Customer Safety?

Kitchen, behind the bar

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Deep Wounds: 1) provide a first aid kit 2) call emergency 3) Put pressure on the wound if it's bleeding

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Threatening Items: 1) Knife 2) hot plate 3) hot oven 4) the bill

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1. Clean the wound,  apply the blue plaster . Call 111 and report it into the incident log book.

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Which items could threaten the safety of customers?
Sharp Objects, Hot Surfaces, If they're allergic to the ingredients of a food item.

What would you do if a customer was cut deeply from a falling knife?

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1. Which items could threaten the safety of customers?
-

2. Whose safety are you responsible for?
- You are responsible for your own safety and the safety of anyone that is in your establishment.

3. What areas may threaten safety of customers?
- A kitchen, anywhere that is restricted to staff only

4. What would you do if a customer was cut deeply from a falling knife?
- Speak calmly, clean the wound and apply pressure, move knife away from the customer to somewhere safe, distract the customer from the cut (EG. ask them to talk about kids, family, pets), call 111 in order to get professional help.

5. What incidents could threaten the safety of customers?
-

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Whose safety are you responsible for ( #1 )

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Whose safety are you responsible for ( #1 )

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the customers and your own.

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Begin to treat the wound with a bandage. Depending how deep the wound was, where it was. You might need to leave the knife in until the ambulance arrives to prevent bleeding.

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#1 Wearing gloves I would clean the wound with cold water and go to my first aid kit, grabbing a gauze pad and placing firmly on the wound. I would then wrap the area in a bandage that is not too tight or loose. Calming the patient down I would also call an ambulance or organize a ride to the hospital. Once the scene is clear of any other dangers, I will report the incident in the incidents book.

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#1 Wearing gloves I would clean the wound with cold water and go to my first aid kit, grabbing a gauze pad and placing firmly on the wound. I would then wrap the area in a bandage that is not too tight or loose. Calming the patient down I would also call an ambulance or organize a ride to the hospital. Once the scene is clear of any other dangers, I will report the incident in the incidents book.

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Lou

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#1 i would remove the knife from area of the customer and administrate basic first aid then get another employee to call 111 for some professional help, and make sure that a crowd doesn't build around the customer, and log it into the log book

#2 basically anywhere but the customers are allowed to get into most of the places where it is the most dangerous to be e.g the kitchen and the bar.

#3 Cutlery, glasses, crockery, anything hot e.g candles and hot plates

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1) I'd first pick the knife up and move it out of the area where others may hurt themselves, then I'd apply basic first aid (pressure, cleaning, bandaging and depending on the severity call ab ambulance) and apologise/ask the customer if they required any further assistance. Followed by an assessment of the situation, incident report, how to prevent it happening in the future etc.

2) Any area that is normally a staff only area is of high risk to the customers. However most places have some sort of risk involved.

3) Any sort of sharp, hot or toxic object/substance can threaten the safety of the customers.

4) The customers, and your co-workers.

5) Any incident can threaten customers.

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Customer's safety: 1) Kitchen 2) Behind the bar

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What would

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#1 Knife question) Wash hands in hot soapy water. Have a first aid kit on site and deal with it as best as possible. Call 111 and get professional help so that your establishment stays out of as much trouble as possible.

#2  Items question) anything behind the bar and kitchen, and furniture if it is not in a tidy manner.

#3 Incidents question) If there was a contamination in the food or beverage. Also if there is a spillage and there is no wet floor sign, they may slip and hurt themselves.

#4 Our safety responsibility's) Your own, the people you are working around and the customers.

#5 areas) The kitchen area, the area where food is being served, bathrooms, and anywhere where there are people and equipment.

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#1  Wash your hands with soap and water before and after cleaning any wound.If necessary use direct pressure to stop bleeding.Clean the wound with tap water. Use sterile saline solution if you have some in your first aid kit.Clean,

call 111
#2  Anything in the kitchen or behind the bar.
#3  the knife
#4

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first of all i would begin basic first aid, glove hands, clean the wound/try clean wound apply gauze, keep pressure phone an ambulance or take to hospital . then write down in my incident report book what happened

2# areas
anything behind the bar or kitchen,

3# Incidents
fires,earthquakes, bar fights,
4# whose safety are you responsible for?
your own and anyone whos in your establishment
5#items
any items behind the bar/ kitchen , furniture that may be out of place

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Responsibility# My own and the customer's

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What would you do if a customer was cut deeply from a falling knife?  

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What would you do if a customer was cut deeply from a falling knife?  

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What incidents could threaten safety of customers? 

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What incidents could threaten safety of customers? 

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What areas may threaten safety of customers?

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What areas may threaten safety of customers?

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Which items could threaten the safety of customers?

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Which items could threaten the safety of customers?