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It is possible that the threats fired over the Facebook platform might materialize so:

1. The most crucial thing to do first would be to get those comments removed and shift the heated discussions offline. Contact the person who posted the FB status and firmly request that the said person take down the post, along with comments to the post, immediately.

2. Next, update the school management team regarding the fiery online exchanges and discuss with them the necessary steps to take.

3. Inform the security guards to guide Alice's mother to the GO and prevent her from entering the classroom areas/public assembly areas should she show up at the school unnoticed.

4. Arrange for the student who responded to the FB thread to meet up with the Principal - P will then let the student know why it is extremely inappropriate to comment with little sensitivity.

5. In the meetup with Alice's mother, school leaders should reiterate the importance of a less confrontational and more objective attitude. Parents should not take things into their own hands and should instead leave the meting of consequences to the school. Parents should also have good faith in the school and allow a few days for a decision to be reached by the school. Parents should not engage in petty verbal arguments or provide threats as an retaliation - a move which might potentially stigmatize his/her child further among his/her peers

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I will address this issue to the school management and the discipline team. Also, I would have a conversation with those students who commented in the fb to investigate the real situation. Also, tell the students that their comments online are inappropriate, and request them to remove it.

Then, school management should have to arrange a meeting with Alice’s mother and comfort her that we understand her feelings.

If the issue is getting more serious, such as fighting between students and parents, we would bring up this issue to
police investigations.

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Looks like the situation is getting much more serious than we think. The interventions strategy should not be of much difference from the one taken previously. But the procedure should intensify. If the school doesn't intervene immediately, the online threats may in turn be realized into real life physical confrontations. First, since the students engaging in this online touting are using their Facebook account, it would be easier to identify the students. Thus, identify these students immediately and deal with these students with the school discipline committee. Serious warning must be issued and disciplinary actions should be taken if necessary. These students should also be given counselling if their emotions are found to be unstable. Next, the school must protect Alice and continue to lookout for her emotional well-being. The school must also warn Alice mother that the school management do not tolerant cyberbullying and request her to stop engaging with online touting immediately. Let her know that the school will have to protect our students well-being both physically and emotionally, and if needed, the school will also not hesitant to call for police investigations. Overall, the entire school should engage students on the topic of cyber wellness and teach students that cyberbullying shouldn't be tolerated in our Singapore society.

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For intervention, I think there is a need for me to get Alice's mother  andthe students  to stop commenting on Facebook immediately to prevent the situation from escalating further.

After which, I would approach the school discipline committee to inform them of the Facebook exchange and also to discuss if there is a need to get the involved parties down for a meeting in school to find a way to mediate the issue offline.

Finally, I feel that there is a need for teachers to once again emphasise the importance of netiquette and cyber-wellness to students so that they do not engage in such acts in future.

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The most crucial thing would be to get those comments removed and shift the heated discussions offline.

To do that,

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Looking at the comments on the Facebook post, it is likely that the matter will blow up to a larger scale, with more students involved in the heated exchange. It is also highly likely that Alice's mother, fanned by the Facebook comments, will turn up in school again creating more trouble for the school management.

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At this point, tensions are clearly intensifying although it could just be emotional rants on social media that will not manifest in real life altercations. Nonetheless, it is alarming and I should take forward screenshots of the posts to the school leaders and discipline committee so that the school can be on alert for any altercations that may ensue, and so that the school leaders can recommend any urgent action to quell the issue in case members of the public get wind of such the conflict and bring bad press to the school.

I will sit the students down and warn them with possible disciplinary action about the dangers of provoking people online and not to escalate the matter further. With direction from the school leaders, I might call the mother to calm her down and advise her not to retaliate and assure her again that the school will take the students to task for their provocations.

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Given the exchange of words on Facebook, it is very likely that the situation will escalate, with Alice's mother coming to school to materialise her threats.

To preempt this situation, I would firstly alert the school management and the discipline committee, and propose the need for a meeting with Alice's mother. It is predicted that Alice's mother will have an outburst during the meeting and this may result in her storming the classroom to take matters into her own hands, hence I would also suggest that this meeting be held on a weekend when there are no students around. On the other hand, I would speak to the student who posted the initial post and explain to him that it was inappropriate to have stoked the argument without having a full understanding of the situation, and therefore request that he remove the post. I would however, keep a copy of the exchange as documentation for the meeting. During the meeting, I would listen to Alice's mother's concerns over the issue, and probe the cause for her reaction. I would again assure her that the school is doing its best to expedite the investigation, and will follow through with any disciplinary action necessary. We will get back to her with the finding when the investigation is complete. I will also point out to her that further agitating the issue will not be beneficial to anyone, as this fiasco will also impact Alice's learning and social relationships in school.

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Looks like the situation is getting much more serious than we think. The interventions strategy should not be of much difference from the one taken previously. But the procedure should intensify. If the school doesn't intervene immediately, the online threats may in turn be realized into real life physical confrontations. First, since the students engaging in this online touting

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I will arrange both parties to meet up in school together with the Discipline Master and me. I will bring up the consequences about what they have done in online to let them aware of the seriousness of this situation if they continue to humiliating each other. I will ask them to stop doing all these because this issue will not be solved if they continue to threaten each other. They should apologized to each other on the Facebook or else we will bring this issue to the police.

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It appears that Alice's mother has taken her diatribe online and she has thrown the gauntlet. More parents or students are also involved in flaming each other online. Since Facebook is rather open to the public, this could have a negative impact on the school's image if the situation is not handled quickly. I will need to inform management of this and consult them on what to do. It is likely that some school leaders will need to be involved in the meeting I planned to have with Alice's mother. She will have to be informed about the steps the school is taking to resolve the tension between all parties. She should also be asked to make a commitment not to post inflammatory posts online.

Additionally, I will need to engineer a ceasefire by getting the students to stop posting on Facebook and exacerbating the situation. Since I would have been able to see the names of the students that posted online, I would make it one of my priorities to sit them down as soon as possible and explain why their behaviour is unacceptable. The threats or insults posted online could be a violation of the Protection  from Harassment Act, and I could use this opportunity to impress on them the severity of their actions. It may also be necessary to call their parents.

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1. The students are likely to still continue taking screen shots of the Facebook posts, and not stop provoking Alice's mother, as can be seen from their irreverent response. Alice's mother will probably put her words into action and look for the students at school, as mentioned.

2. I will still continue consulting the Discipline Master to work out a plan to address this. I would suggest to the DM that we arrange a meeting with Alice's mother, while ensuring that the students who she is rallying against are not present or nearby, in case they provoke her with their appearances. I will let Alice's mother tell the school about her frustrations in this matter, and empathise with her as she is right to be upset when her daughter is being bullied. I will however also gently emphasise that her actions online would be equally affect the students, and may even cause greater conflict. I will also inform her that the school is taking action on this matter.

I will also tell the students that I understand they have been traumatised by the mother, but that it is not appropriate to retaliate online.

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Apparently, the conflict has escalated, as Alice's mother issued a threat to the students whom she thought bullied her daughter, and one of the students also responded to her threat. The scenario where the two parties may clash in real life may happen, and as the teacher and from a mediator's point of view, I will try to convince both sides to show constraints in their actions, so as not to further escalate the conflict. On the other hand, I will also work with the school management to work on this conflict as it has escalated to the point where I may not be able to handle alone.

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Clearly, a threat has been issued to school children by adults. Based on the mother's earlier behaviour, there is a high possibility that this threat might materialise.

This is an extension of the earlier online bullying issues with the potential to spill into real life. It should be taken seriously. I would report this to the school management team to let them know that this situation has escalated. I will also try to talk to other subject teachers of the class to let them know what is going on as you never know which class they decide to barge into.

Threats to students especially by external parties, whether they are innocent or not, should not be taken lightly.

A session on cyber bullying and wellness should also be quickly arranged and students taught not to engage in cyber threats and bullies (especially since one of the students has done exactly that, probably worsening the situation).

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I would report the case to management level and seek advice from them. At the same time, I would call Alice's mother and invite her to school and discuss this together with the management level.We will try to let her know that her act was inappropriate ,by posting unnecessary comments online does not solve the problem.We will also reassure her that school will handle this case appropriately. I would also talk to the class and remind them about cyber wellness. I would tell those who involve in this case stop adding any comments online in order not to make it worst.

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The first thing I would do is to try and shut this down before it escalates even further and spirals out of control. I would immediately pursue the matter by arranging a meeting with the School Management Committee, and politely request that the mother take her comments offline. I think the best approach might be to pander to her demands and allow her a safe avenue to vent her frustrations and anger. She should be made aware of the implications of her posts and how it might affect her daughter. If she is serious about issuing threats then we would have to make explicit to her the consequences of this. Follow up action could involve police action for aggression, threatening, and harassment, though this should be conveyed to her as a last resort and warning. As always, it would be best to offer the parties involved an amicable way to resolve the issue, and to not escalate the matter unless absolutely necessary. Meanwhile, since I am the Form Teacher, I would speak to the class firmly and compel them to stop aggravating Alice's mother.

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Now that Alice's mother has also been involved online, I would need to call her down immediately to explain to her that she holds back her words for the time being before the investigation on the matter is completed. I would explain to her that by reacting and replying to the comments, she is inflicting more harm indirectly to Alice. I would show my understanding towards her emotions and give my promise that the school will make sure we get to the bottom of the matter. She would need to avoid replying and maybe approach me with screenshots of students' comments.

On the other hand,  I would immediately call down all students involved in the trend for a meeting with the school discipline committee as it is a serious issue of using vulgarities and threatening online.

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1) Now that Alice's mother's anger has been fueled and she has issued our verbal threats online, I would need more preventive measures to stop her from coming to school to try to take the matter into her own hands and inflict harm on students. I would do this by communicating to the security guards/general office staff not to let Alice's mother in, or if she barges in, have her sit at the general office (and not venture into the school premises) to wait for a member in our investigation committee or the school leaders to speak to her.  We will try to tell her that what she has done online is an act of cyberbullying and it serves as a bad example for children (including her daughter) and probably would draw more insults to her daughter, which she would not want as well. Other students have a right to be protected too. If she attempts to hurt or harrass students, we might have to call the police.
2) As the matter threatens to escalate out of hand, i will send an emergency email to the investigation committee to take action immediately the next day. E.g. to stop lessons for a few periods to deal with this issue. This might require the help of the discipline committee and all subject teachers. We will let students know the gravity of the situation. Once again, it is important for us to speak to each member of the class individually to elicit honest responses from him/her.
3) At the end of every day's investigation, I will call Alice's mother to give her an update and assure her that we are handling the issue.

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I will conduct a lesson on cyber wellness to brief my students on how to use online platform correctly without hurting others and getting themselves into trouble.

I will also contact Alice's Mother, and if necessary, get the management level to brief her that what she's doing online is inappropriate. I will also tell her that the school will take care of the situation.

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Now that the situation has escalated online, I think some means of offline intervention is needed so parties can re-assess what and why they are behaving in such a manner. Firstly, I would consult my school leaders to update them on the situation, and to discuss if it is necessary to call in the relevant parties to deal with the manner in a way that does not lead to further altercations online. This is important as this can affect the morale of other students and parents watching the drama unfold.  What is also crucial is to ensure that the online feud is immediately stopped - to this end it might be useful to call up Alice's mother and explain to her gently that the aggression shown online does not in any way help to alleviate the situation for her daughter.

At this point I would also bring in the school counsellors - students may be putting on a fiery persona online, but to have an adult engage with them online in such an aggressive and threatening manner may also be emotionally traumatising for them, and I think it's crucial to address this potential source of distress too.