# data[].attributes.headline
Too many emails, juggling a lot from the EBC team

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Too many emails, juggling a lot from the EBC team

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Who owns this topic? Seemed like things could easily fall through some ownership cracks

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Who owns this topic? Seemed like things could easily fall through some ownership cracks

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needed a shared drive to keep all of the files in final format version by version :)

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needed a shared drive to keep all of the files in final format version by version :)

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Make sure to get presentations in advance from the presenters in case of issues

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Make sure to get presentations in advance from the presenters in case of issues

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Had to wear multiple hats - felt like I lost my "expert" hat when emceeing as a facilitator

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Had to wear multiple hats - felt like I lost my "expert" hat when emceeing as a facilitator

# data[].attributes.headline
The naming conventions for EBC files - difficult to follow what version / edits we were reviewing

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The naming conventions for EBC files - difficult to follow what version / edits we were reviewing

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Loved hearing directly from product groups - we don’t normally get that kind of overview

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Calendaring, how many time do I have to be in the same place at the same time?

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Calendaring, how many time do I have to be in the same place at the same time?

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Moderating prep time with Jeff was positive; the course made the process seem much more burdensome

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Moderating prep time with Jeff was positive; the course made the process seem much more burdensome

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Try to stress with presenters the importance of keeping to the schedule when so many sessions are happening

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Try to stress with presenters the importance of keeping to the schedule when so many sessions are happening

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Collaborating with so many stakeholders during the process, and the best sessions were customized and discussed beforehand to customize for each K12.

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We seem to do this in a more-engaging way than others. Got a lot of positive feedback on how our team presents.

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We seem to do this in a more-engaging way than others. Got a lot of positive feedback on how our team presents.

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Why do we have two people that manage these?  Didn't know who the chief was

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Why do we have two people that manage these?  Didn't know who the chief was

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Co-moderators were SO helpful!!  Was important to build a strong relationship with them.

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Co-moderators were SO helpful!!  Was important to build a strong relationship with them.

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Suggestion to have a standard agenda template as a starting point for planning - customizations from there but starting off with what we think would be a best practice for a 1/2 day EBC. The thought exercises and est. time for sessions could have been included as part of the template. 

# data[].attributes.subject
Suggestion to have a standard agenda template as a starting point for planning - customizations from there but starting off with what we think would be a best practice for a 1/2 day EBC. The thought exercises and est. time for sessions could have been included as part of the template. 

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Timing of the entire process was a bit challenging with holiday break, messaging, and comms could have been more efficient (shared drives instead of email, Matrix/agendas shared with AE and team upfront as examples, one single source of truth)

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Timing of the entire process was a bit challenging with holiday break, messaging, and comms could have been more efficient (shared drives instead of email, Matrix/agendas shared with AE and team upfront as examples, one single source of truth)

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I think we needed a "less is more" directive. Some EBCs tried to squeeze in too too much.

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I think we needed a "less is more" directive. Some EBCs tried to squeeze in too too much.

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Some AEs were great about it, some not so much.  Need to make sure they are okay with their responsibilities beforehand.

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Some AEs were great about it, some not so much.  Need to make sure they are okay with their responsibilities beforehand.

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It wasn't clear to strategists how much time we'd need to invest in customer requirements and moderating

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It wasn't clear to strategists how much time we'd need to invest in customer requirements and moderating

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Very few wanted to use the canned presentations - many requested custom sessions that we had to track speakers down for. 

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Very few wanted to use the canned presentations - many requested custom sessions that we had to track speakers down for. 

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AE's were upset at not understanding the timing and deadlines of submissions.  Some requested two day sessions.  Some suggested meetings with customer accounts they didn’t know very well.

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The bios for DL’s need to be updated--and EB staff quickly updated in their system when I requested an updated bio from the DL’s.

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The bios for DL’s need to be updated--and EB staff quickly updated in their system when I requested an updated bio from the DL’s.

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Looking back, I think I could have taken a more assertive role in the planning and how things should rollout

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Seemed odd to call at an EBC with one customer

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Seemed odd to call at an EBC with one customer

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AE's need a check list of what they need to do before, during, and after with specific directions. Not sure it was conveyed the same way by the EBC coordinators

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Scheduling process was challenging and last minute. Dl's should have been provided more lead time/notification

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Scheduling process was challenging and last minute. Dl's should have been provided more lead time/notification

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Was much more effective when there was already a relationship with some of the stakeholders at the EB

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Was much more effective when there was already a relationship with some of the stakeholders at the EB

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Too many places where content lives, we should have a single page that summarizes everything

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Too many places where content lives, we should have a single page that summarizes everything

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Liked having the TEAMS channel for communication and uploading of files for each EBC

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Liked having the TEAMS channel for communication and uploading of files for each EBC

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Need more guidance or authority to leverage the AE during the day of. They are very engaged in planning and then seem to disappear during the actual sessions.

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Need more guidance or authority to leverage the AE during the day of. They are very engaged in planning and then seem to disappear during the actual sessions.

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SUGGEST: shared drive for all files, prep calls occur with all parties involved, EBC chief from EDU team to drive it, when abstracts were requested- that should have been clear that EDU team was creating content as DL's, checklist for AE's, 1 calendar invites, checklist for selecting the customers

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SUGGEST: shared drive for all files, prep calls occur with all parties involved, EBC chief from EDU team to drive it, when abstracts were requested- that should have been clear that EDU team was creating content as DL's, checklist for AE's, 1 calendar invites, checklist for selecting the customers

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Never again do it around end of quarter / year / etc.  Too much going on - competing priorities. 

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Never again do it around end of quarter / year / etc.  Too much going on - competing priorities. 

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Still fighting an uphill battle with AEs and discussion leaders on what "engagement" means and the use of activities / thought exercises for hi-ed EBCs. I ended up with more technical sessions than I expected given that Day 1 was clearly strategic.

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Still fighting an uphill battle with AEs and discussion leaders on what "engagement" means and the use of activities / thought exercises for hi-ed EBCs. I ended up with more technical sessions than I expected given that Day 1 was clearly strategic.

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EBCs with customers not a part of impact plans or strategic accounts - maybe an application process next year with more lead time that includes our team's input. Felt scatter shot with how AEs approached customers.

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EBCs with customers not a part of impact plans or strategic accounts - maybe an application process next year with more lead time that includes our team's input. Felt scatter shot with how AEs approached customers.

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Really liked using the Conversation Starter document when planning the EBC. Using it for future virtual EBCs

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Really liked using the Conversation Starter document when planning the EBC. Using it for future virtual EBCs

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The EBC coordinators did not do a good job "pitching" the sessions that our team suggested. It left us with similar topics chosen from the EBC catalog but led by outside DLs who were not as familiar with the education vertical, or with much more technical product pitch type EBC topics instead of strategic topics.

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The EBC coordinators did not do a good job "pitching" the sessions that our team suggested. It left us with similar topics chosen from the EBC catalog but led by outside DLs who were not as familiar with the education vertical, or with much more technical product pitch type EBC topics instead of strategic topics.