# data[].attributes.body
- I can understand how this experience is very upsetting and inconvenient for you.
- I apologize for this inconvenience.
- I will do everything in my abilities to help you solve this problem.
- If there is anything else I can do for you, please do not hesitate to call back.

# data[].attributes.body
- I understand you are upset, I will try my best to help resolve this,
- I will look into this right away.
- I am sorry you had to experience this
- I understand your frustration.
- Thank you for reaching out

# data[].attributes.body
Not to worry, I can help!

# data[].attributes.body
Do you require any additional assistance?
I'll look into that issue right away.
I apologize that you're going through that, let me find a solution.
If you have any other problems, please call back and we'll try to resolve them.

# data[].attributes.body
- I understand that you are upset, let me try my best to help you.
- I am going to do everything in my power to help you find a resolution to this situation.
- I am sorry that this has been your experience however I would like to change this experience to one with positive value.
- Thank you for taking the time to chat with me, I hope that you are feeling better about this situation as I understand your frustrations.

# data[].attributes.body
- "My pleasure"
- "You're welcome" instead of "no problem"
- "I'm here to help you"
- "How can I assist you further?"
- "How can we further support you in this situation?"
- Reassurance, let them know that it will be okay - when people call 9-1-1 it's more often than not one of the scariest situations that they've ever gone through. If citizens could get through the situation without calling, they most likely would. They're relying on us to help them, so they need to know that we care about them.

# data[].attributes.body
“Happy to help!”
“I completely understand..”
“ Nice to meet you!”

# data[].attributes.body
I am sorry for your experience, start the convo how are you today, I understand you are upset, how can I help you today, is there anything else I can help you with

# data[].attributes.headline
I understand that you want help sent right away but I need all the information to better understand your situation.

# data[].attributes.subject
I understand that you want help sent right away but I need all the information to better understand your situation.

# data[].attributes.body
I understand you're upset, and I'm sorry that I can't do more for you. If you'd like, I could grab my manager for you to see if we can work out some sort of solution to the problem you are facing.

# data[].attributes.headline
I understand how you are feeling, what can I do to make this experience better for you?

# data[].attributes.subject
I understand how you are feeling, what can I do to make this experience better for you?

# data[].attributes.body
-Bailey Agnew

# data[].attributes.headline
I completely understand why you are upset. I will try my best to help you.

# data[].attributes.subject
I completely understand why you are upset. I will try my best to help you.

# data[].attributes.body
I understand that you may be frustrated right now but im here to let you know help is on the way and I am not going anywhere until they arrive. Im here to help you.

# data[].attributes.body
I will do my best to help you.

# data[].attributes.body
I understand why you may feeling that way. I will do my best to help fix the problem.

# data[].attributes.body
I can understand how you must be feeling, help is on the way though!

# data[].attributes.body
I understand how you must be feeling right now.

# data[].attributes.body
Help is on the way, I understand it's hard but try to remain calm.

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"I understand how (blank) that must be"

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I am very sorry that happened.
I understand how you feel.

# data[].attributes.body
How can I help you?
I understand you may be frustrated

# data[].attributes.body
I can help, help is on the way.

# data[].attributes.body
I understand how you feel...

# data[].attributes.body
Telling the caller you understand (basically just being supportive towards them so they feel that they can trust you and that you are listening) -BN