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Times that I felt heard was to have meaningful conversation around what I said so that there is clarity

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A time that I felt heard was when the issue that I brought up was addressed.

A time that I felt not being listened is when the issue I raised not being addressed.

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I feel heard when someone listens to me and responds in a way that indicates they understood what I said.

When I did not feel heard, after speaking the person would say something back that indicated they did not understand what I said and did not allow me an opportunity to explain further.

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I felt heard when the person I was talking too was asking questions.

I felt not heard when the person I was talking too kept talking over me.

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when I have felt heard, there was increased understanding and change, it felt positive.

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when I have felt heard, there was increased understanding and change, it felt positive.

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when I have felt unheard, there was misunderstanding, hurt feelings or feeling dismissed or disregarded.

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Publicly thanked for the contribution/idea. Final product that has evidence of my input.

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A time I felt heard was when my idea was acted upon and acknowledged

A time when I did not felt heard was when my idea was repeated by someone else and they received the credit

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When COVID hit and we needed to rethink our time off policies and how to administer them.  I felt that leadership understood the need especially how it impacted certain groups.  

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When COVID hit and we needed to rethink our time off policies and how to administer them.  I felt that leadership understood the need especially how it impacted certain groups.  

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ON the flip side we still need to evaluate our time off policies because of COVID and some folks feel that we have done enough and its over. Which is frustrating

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Feeling heard - person nodding or relating to me with a similar story

Not Heard -  Asking me about something that we had already discussed (or at least I spoke about it... they didn't hear).

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I feel heard when people take my thoughts and ideas into consideration. I feel seen when people do some thing for me without having to ask! I feel known and taken care of. I dont feel heard when I have to ask several times, have to explain my self over again, ... or worse, other try to explain me NOT using my words... and do it poorly.

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I knew I was being heard when my ideas were put in place. I knew I wasn't being hear when i was told in a meeting "I don't understand can you say that again"

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I feel heard when I have someone's full attention and they are engaged in what I am telling them. The other person doesn't have to necessarily fully understand what I'm sharing or offer much dialogue, but their attention lets me know they are listening. I feel unheard when someone tries to talk over me or offer solutions when I haven't asked for that.

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Having what you say reflected back is validating.

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I feel heard when the person I am talking to has eye contact and is engaged. I did not feel heard when I see the person's eyes are elsewhere and I'm getting "uh huh" and "okay" (when communicating via video).

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I am not heard when my ideas or input is dismissed or responded to with sarcasm. My input was not valued.

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I can tell when heard or not heard based often on the person body language or facial expressions.  Has been more difficult with zoom. 

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I can tell when heard or not heard based often on the person body language or facial expressions.  Has been more difficult with zoom. 

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I feel heard when the questions are open ended and curious. I do not feel heard when I feel like people are asking in a way to get the answer they want.

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Feeling Heard Indicators:
- The listener summarized what I said or expanded on it with additional comments/questions

Feeling Unheard Indicator:
- Rapidly changing the subject, felt like my contribution was glossed over

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Not being heard, argument ensued.
Being heard, good day ensued.

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Heard- reflected listening, repeating back with similar language, and being asked clarifying questions
Not heard-having to ask/advocate for things multiple times without any actionable follow up or solution

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When Fenway went through a leadership change after a scandal a few years ago, I did not feel heard by the Board of Directors members at the listening session I attended.

And more generally, I know I am being heard when people offer genuine sympathy or ideas in response to issues or problems in my life rather than just general platitudes.

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When I felt heard: the other person directly addressed the question or concern I raised and didn't dance around it or be vague, even if it wasn't the resolution I was hoping for.

When I did not feel heard: when given a perfunctory "thanks for that" and then it is never addressed again.

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An example of when I did not feel heard is when I repeatedly share the same experience with someone in power, and it does not change at all.

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Being heard felt like the person cared, especially when they asked questions.  Not being heard, the person continued with their behavior.

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A time when I know i was being heard, was when I received an email form the person i was mentoring thanking me for what I was teaching them and how they applied it to their practice.

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The times when I have felt heard generally result in some kind of change coming from the interaction, and the times I have not felt heard things stay the same.

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An indicator of a time I felt heard vs not felt heard: whether action was taken. if I was given resources I needed or if I just kept being told they would get back to me.

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I knew I was being heard when the person I was talking to asked me thoughtful questions about what I'd said. I knew I wasn't being heard when the person asked me to repeat myself, twice.