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A15A1088 COVER PAGE

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Study about a company profile and operations.
At first, staff at Juara Travel explaining about  the Umrah procedure and progress.

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Study about Juara Travel package that they offered.
They more focus to Umrah Package.
Open an excel to create a rooming list for jemaah.

This is list of departure date and UMRAH details that offered from JUARA TRAVEL KELANTAN.

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Staff introduce to company online system which is Traveldesk.Asia (SIS System) to key in jemaah details to HQ.
Then, staff Introduce to handbills as a promotion tools, spread to masjid, public, government office and etc.
Registration for 10 jemaah, email the new list to HQ and update in SIS System

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Register for 2 jemaah, key in their data to excel and SIS System.
Email the invoice and warrant to government sector   ( Jabatan Perikanan Bangunan Wisma Kota Bharu)
Arrange and restock jemaah baggages, kain ihram, telekung, bottle spray and guidebook.

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Receive a task; arrange and list down the  Umrah Package by Juara Travel and Tours Kelantan (JTT KBR) that booked from HQ starting from September until December 2019, include the price and discount.

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The company was operated twice in a month at Saturday and in a half day only (9.00am-1.00pm)
We restock the jemaah stuff because we want to bring the stuff as a sampel to the kursus umrah at mosque.
Arrange the passport according to their depature date.

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Registration for 5 jemaah .
Make a call to customer in order  to explain and promote the package attract them to join a Umrah trip in October 2019.

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Make a registration for 3 jemaah.
Receive payment from jemaah.
Check jemaah namlist in excell and make sure the namelist is tally in SIS system. Sent email the updated namelist to staff at HQ.

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Receive the registration from agent, register 1 jemaah for 26 SEPT trip, update in excell and sent email the updated 26  namelist  to HQ.
Key in jemaah payment into SIS system and add a salefolder within the payment.

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Register 2 jemaah for 14 APR umrah joint Bangi Branch. update in excell namelist, sent email for updated namelist to HQ.
Jemaah come to the office and pay a cash for the remaining payment, prepare a receipt for the transaction.
List up birthday date for all departure date in March fpreach jemaah, and it related to requirement forjemaah personal insurans at while duing their umrah soon.

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Switch the umrah date trip. Jemaah registered in 3 OCT switch to 26 SEPT. This is because jemaah want go for umrah after Hajj. Normally after Hajj, less crowded at Mecca and Medina.
Register 10 Jemaah for umrah:
2 jemaah-4 DEC
8 jemaah -24 OCT

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Register 6 jemaah for umrah
2-20 APR
4-11 DEC
Receive passport from jemaah, they need to make an early submit passport because we need to preapare for jemaah visa
Arrange passport, put a visa picture, put a sticker and put in a parcel to post to HQ by cityLink
Receive a cash payment from jemaah.
Jemaah ask for surat pengesahan from us, they need to submit to their department to apply an excuse for umrah. So i need to prepare for them, make sure jemaah name, ic number and flight detail has no error.
Key in jemaah payment in SIS System.

Receive a registration from jemaah

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Arrange a payment receipt, its already key in in excell, I need to scan all of the receipt and sent email to HQ in account department.
Update an agent listname, make sure all of the agent name are listed in SIS system.
Scan and print 100x4=400 copies of handbills.
Update jemaah rooming list for March, April and May departure and email the updated rooming list to HQ.
Key in jemaah payment in excell and SIS system.

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Scan jemaah payment receipt and email to HQ,
Check the departure date in 4 DEC AND 5 DEC trip. These two departure date is handled by different agent.  We need to focus on these two departure dates, avoid any exchange and confusing of data in this departdates.

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Check namelist in sist because we get an information from HQ, there are some jemaah name registered from Kelantan Branch has missed out.
Change jemaah detail to new date departure as her request.
Prepare a claim form and sent email to HQ.

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This morning our all of staff briefed by manager about Hajj Package information and list down Tabung Haji rules for Hajj requirement.
Check and update payment in SIST forr APRIL-MAY departure. Make sure tahe jemaah settle ther payment, if not settle yet, I need to make a call to remide them about the payment

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At office held a Kursus Umrah for 5 jemaah, I need to prepare some food and cups of coffee for jemaah and kursus speaker.
Access a Travel Desk Asia (SIST) to check where the SEPT-DEC departure date already rewady or not, There are several date are ready, so I can key in jemaah details in that date for pending registration.

This website that we call SIST, where we will update jemaah namelist and payment process.

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List down agents name who registered with Juara Travel Kelantan in 2019. Allocate all agent names and their jemaah to see the ranking.
Update the total jemaah in whiteboard.

At night, we had a dinner with Tuan Pengarah. Tuan Haji Mazlan and her wife visit Kelantan Branch.

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Calculate the agent commission in JAN-MARCH depareture.
Update jemaah name and details in sist and namelist in excel from Jan- Dec 2019 departure.

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This morning we had a briefing with manager, about Umrah payment  issue.
Register 4 jemaah for umrah on 14 April 2019 SV
List down 300+ jemaah name and address registered in Kelantan Branch from JAN until DEC 2019 in excel.

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Update payment in SIST, scan, upload scanned receiprt in Sist and email to HQ
Make a call to 20 Apr 2019 jemaah Umrah departure, remind them to sent a passport and settle up the balance of the payment and also remind them to settle payment 1 month before their departure date.

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Learn to prepare a government warrant ticket for Malaysia Airlines(MH) and Air Asia(AK). For MH, there are many code that we need to remember and it is more complicated than Air Asia.

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Make a registration for 5 jemaah for
14 April -2
26 Sept -2
5 Dec -1
Receive a cash payment from jemaah, fill in the receipt payment, give to jemaah
Arranhge a receipt payment in file for 14 March departure.
Update jemaah name for Umrah Ramadhan 2019

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Update payment in SIST and excel.
Learn how to make a government warrant ticket, today, I issued a flight ticket from Jabatan Imigresen Kelantan by Air Asia
Email payment at 17 March 2019 to HQ.
Receive a passport from jemaah, fill in borang serahan dokumen and give to her, pack the document and passport, put in CityLink parcel and post to HQ.
Check a Umrah Ramadhan list in Sist (30 APR- 28 MAY)

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MC. Will replace at Saturday 20 Apr 2019 for Airport Duty and Kursus Umrah.

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Check in online SIST to list down pending payment or APR departure.
Create a whats app group for 20 Apr 2019 departure. Invte all jemaah in the whats app group, to make sure they will informed earlier if there any changes and also easy to them asking any questions to us.

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Download a summary emailed by HQ and edit to highlight the departure dates offerd by Kelantan Branch. List down all the  departure dates in Kelantan Branch and sebt email to HQ.
Receive 5 jemaah passport and fill in the borang serahan dokumen and give to jemaah as a proof.
Put passport into a CitryLink parcel, and then post to HQ.

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Update namelist in 4 DEC departure in excel and online SIST
Upload payment slip in online SIST, the way we need to upload is by click on jemaah name, go to PAYMENT HISTORY and key in the amount and upload the scanned jemaah receipt payment at the right amount.

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Receive a cash payment from jemaah,  fill in the receipt payment.
Scan transaction slip bank in and sent email to HQ.
Update Umrah payment in SIST, upload the transaction slip receipt to online SIST umrah payment.

This is the example of Transaction Slip or cash payment receipt by jemaah, that we need to scan and upload to online SIST.

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Arrange jemaah passports in 20 APR 2019 departure date. Put a sticker on passport, VISA picture, and write a detail on passport sticker, put in a CityLink parcel and post to HQ.
Register 2 jemaah for Umrah on 5 DEC 2019 departure.

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Update cash payment in online SIST. Scan receipt, upload in SIST and email to HQ.
Receive a call from someone ask about tour package to Gold Coast Australia in November soon, so I need to contact the tour department at HQ to prepare a quotation 5D6N to Golad Coast.

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Receive a call from customers asking about Umrah Package.
Arrange stock of luggage, t shirt, kain ihram, telekung and so on,so that it looks neat and orderly.

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Arrange 5 passport, put a sticker and VISA picture. Put in one CityLink parcel and post to HQ.
Email a jemaah dialysis
form to HQ. This form will entitle jemaah with kidney disease or diabetes to receive treatment when perform their Umrah at Mecca and Medina.
Update rooming list for Umrah Ramadhan. Arrange jemaah according to their request, type of room and type of hotel.
Update insurans for umrah visa requirement.
Allocate the completed registration form for Hajj registered by Kelantan Branch, Put in the envelope, pack in the CityLink parcel and post to HQ.

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Receive 1 registration for umrah at 26 SEPT 2019, Update jemaah name in namelist,excel and onl;ine SIST.
Answer a call, someone ask about Umrah Package in November, then I need call HQ to make a confirmation that November departure date is ready or not yet. When HQ staff allowed me to receive a registration, I call jemaah back and ask her to snap their IC for registration procees.

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Update rooming list for 5 Dec 2019, update the insurans for visa requirement details, sent the updated rooming list and jemaah detail fir insurans to HQ.
Arrange the passport according to their group, put in the bag and give to our manager to sent at HQ, we don not have to post by City Link because our manager will going to HQ by tonight to attend a meeting, so he going to pass the bag to staff at HQ.
Answer a call from jemaah, he ask about the registration form for Hajj that need to fill in for do the registration and they want to come at the office to complete the registration.
Arrange the registration process for Hajj. Need to allocate all document such as registration form from Juara Travel, surat rayuan Haji, surat pengesahan rayuan from Tabung Haji untuk jemaah, copy passport and passport picture. When all the document completed, need to put in envelope and sent to HQ.

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Register 1 jemaah for 26 Sept 2019
Receive 2 jemaah cash payment, make a receipt and put in safe box
Go to eco shop RM2 to buy an office stuff

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Arrange the transaction slip, payment by cash from jemaah ,so Juara staff need to bank in the money according to the receipt, update in sis and excell. Next email the scanned transaction slip to HQ.
Arrange the latest rooming list for April departure. Then email to HQ.
Jemaah ask for change their date of departure, so I need to make a confirmation first which is there any available seat according to date that jemaah request to change, whem HQ give a permission to change, I need to change their namelist in new departure date in SIS System and Excell. When settle up key in the detail, we need to sent email to HQ regarding this changes made.

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Receive cash payment from jemaah. Fill in the receipt payment as a proof and give to jemaah and we just take a copy receipt.
Update payment in SIST.
Scan the transaction slip receipt ,upload in SIST and email payment to HQ

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Receive a call from jemaah asking for umrah visa confirmation, and I need to contact VISA department at HQ to inform and ask about jemaah VISAs.
Receive a call from PPD Tanah Merah to ask about tour package 5D4N to Dubai. Ask HQ to prepare a quotation and itinerary.

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Receive a passport from jemaah, fill in borang serahan dokumen and give to jemaah as a proof.
Register 1 jemaah umrah package on Ramadhan 21 May 2019, update name jemaah name on SIST and excel. Sent the updated namelist excel to HQ.
Settle up jemaah passport, put stickers and VISA picture and put in a box, other staff need to attend meet5ing at Ampang(HQ) so the passport will bring along, no need to sent by CitryLink

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Receive 2 passport from jemaah, fill in the borang serahan dokumen and give to jemaah as a proof, pack in one envelop and parcel, post to HQ.
Receive payment from jemaah, fill in receipt payment and give to jemaah as a proof. We just keep the copy receipt.

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Update cash payment from jemaah in SIST
Arrange passport and put in the parcel.
Call CityLink to ask them take the parcel at the office.
We are going to Cameron Highland this July 19th for Juara Kelantan Family Day, so my task is need to survey an accommodation near to the Pasar Pagi Tanah Rata.
From the lists of hotel that I already found, and we decided to choose Kea Valley Hotel, I need to call Kea Valley Hotel for further arrangement.

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Deposit  RM300 to Kea Valley for Family Day at Cameron Highland.
Register4 jemaah for Ramadhan Package in 23 May 2019.
Madam Amira come and visit for  monitoring and evaluation sessions for practical students.

Receive cash payment from jemaah, fill in the receipt payment and give receipt to jemaah.

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Update payment in Sist and excel.
Scan transaction payment receipt, upload in Sist and sent email to HQ.
Receive call from Al-Quds Travel staff, he is asking about Borang Pengesahan Mutawwif from Juara Travel. I need to contact HQ to further information about that form.

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Receive payment from jemaah from jemaah.
Update payment in Sist and excel, scan receipt, upload payment in Sist and email to HQ.
Filling the payment receipts, this would be office document resources by keeping jemaah detaill and payment in file.

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Receive passport from jemaah, fill in the form (Borang Serahan Dokumen)
Put a sticker on the passport and Fill in endorsement form for jemaah who 45 years and below(Female).
Put all the documents and passport in parcel and post to HQ.

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Receive payment by bank in(transfer) from jemaah, Print out the bank transaction receipt, and fill in payment receipt form and give to jemaah.
Update rooming list and insurans details for all Kelantan departure in Ramadhan. We have 4 departures date in Umrah Ramadhan.

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Update name list and check rooming list and insurans details in May and Sept departure date. Sent latest updated namelist to HQ
Update payment for UMRAH RAMADHAN in Sist and excel, make a call to jemaah who did not settle yet their payment and also remind to submit their passport.

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HQ inform us that the number of jemaah from Kelantan did not balanced with the number of jemaah registered in the SIST. So I need to trace 38 jemaah yang missed.
Receive passport by jemaah, fill in documen receive form and give to jemaah.
Put stickers on the passport and write a details.
Put passport in CityLink parcel and make a postage to HQ.

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Issue 2 warrant ticket (AIR ASIA)
-KBR-KUL-KBR for Jabatan Pendaftaran Negara Pair Mas
-KBR-KCH-KBR for Jabatan Maritim Malaysia Kelantan.
Edit a letter of permission to use mosque. We need a mosque to held a Weekly Kursus Umrah for jemaah. Basicly we will sent a permission letter a mothn before the Kursus Umrah date.
Register 5 jemaah for Umrah Ramadhan in 23 May 2019. Fill in Registration Form and give to jemaah to read the terms and conditions.

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Today I am experiencing an airport duty at 5.00 am in the morning. (KBR-KUL)
I need to allocate jemaah IC to redeem a boarding pass at MH counter ticket. Its took 2 hour for airport duty.
Then at 9.00 am, I need to get ready at Masjid Mukim Tok Sadang Pengkalan Chepa for Kursus Umrah duty.

This is the picture when the airport duty is done at 7.15 am

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Receive a cash payment  from jemaah, fill in receipt payment and give to them.
Register 1 jemaah for 26 Sept 2019  departure
Receive 2 passport from Jemaah, fill in borang serahan dokumen and give to them.
Packing in the CityLink parcel, call Citylink staff to pick up the parcel to post at HQ.

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Prepare a dialysis form for jemaah
Receive a call for customer to ask about the umrah package.

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Check a warrant ticket at Air Asia Government ticket. Issue warrant ticket for 6 passengers that booked by RTM Wakaf Che Yeh.
Register 4 jemaah in Umrah Ramadhan departure

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Check and list Umrah Ramadhan departure, which departure are still available,
Receive passport from jemaah, fill in the document receive form and give to jemaah.
Receive cash payment from jemaah, count the money to make sure the money are enough, fill in the receipt payment form and give to them.

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Make a call to customers who does not give their passport yet for Ramadhan departure.
Receive passport from jemaah depart on 23 May 2019, fill in the Document Receive form and give to them, as proof that they already sent their passport to us.

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Cleaning the office, helping to lift the goods and furniture out of the office because, in the near future, the office will move to a new location.

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Email to HQ regarding of cancelation from jemaah for Umrah Ramdhan.
Reupdate the namelist in Umrah Ramadhan, and sent updated namelist to HQ.
Update payment in SIST, scan, upload and email to HQ

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Take a payment file, arrange all the jemaah receipt in file, according to their departure date. This is because to make us easier to make the file as our reference when HQ ask to find a payment receipt. Call jemaah in 23 May 2019 Umrah departure who do not settle up the payment yet, remind them to make a payment as soon as possible because we need to issue their tickets and VISA

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Make  registration for 4 jemaah in 28 NOV 2019 umrah.
Update payment, scan, upload and email to HQ.

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LABOUR DAY

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Make a registration for 4 jemaah in 26 SEPT 2019 and 17 OCT 2019 departure.
Receive a payment, fill in the  payment receipt, update payment in SIST,  scan, uopload and send email to HQ

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Fill the receipt payment for domestic flight ticket KBR-KUL
Check payment for 23 May departure, still 2 jemaah did not complete their payment, follow up the jemah by call them.
Ask jemaah in 23 May, they want to book a domestic flight ticket or not.
Update payment in SIST, scan receipt, upload and email to HQ.

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People on facebook sent a massage asking a package for umrah, we explain and attach a pamphlet to him.
Receive a call from someone, she ask about Tour Package to Korea prepared by Juara Travel.

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In the morning, we have briefing about the office operation during Ramadan.Receive a task to create a memo. We have to move out to new office, so the memo is to inform our agents, if any calls need to  temporary contact number that has been provided, this memo also will be update in facebook post.
Learn how to create a minutes of meetings. And sent to HQ

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Make a registration for 1 jemaah for 28 November umrah departure.
Receive online transfer payment for jemaah in 28 November 2019 departure. Key in in SIST, update, scan, upload sent send email to HQ.

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Receive a call to request a quotation warrant ticket KBR-KCH-KBR from PPD Pasir Mas.
Call PPD Pasir Mas to ask them prepare a copy warrant.
Call jemaah who did not settle their payment on 23 May 2019 departure.

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Agent request to change a departure date(26 Sept 2019 change to 3 OCT 2019). So I need to fill in the REQUEST NEW DATE FORM and email to HQ,

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Receive a call from jemaah to request Kursus Umrah
Receive a call fom KPTM student to have an interview with staff/ manager regarding to their assignment. So I need to set up the date and time to them to make an appointment
Need to transfer names and jemaah details in namelist and SIST because our mutawwif need to change the departure date (26 SEPT to 3 OCT) There are several names has missed out, so I need top trace and key in again.

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Update all jemaah payment in our new date departure (3 OCT 2019) and filing the receipt in a new folder

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Issue air asia warrant ticket KBR KUL
Call HQ and make a request for them to prepare OSAKA Itinerary for 20 paxs

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Receive a payment,update payment in excell and SIST, scan, upload and email to HQ.
Update a rooming list and insuran requirement details in NOVEMBER umrah departure

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Receive a payment,update payment in excel and SIST, scan, upload and email to HQ.
Update a rooming list and insuran requirement details in 2020 departure umrah departure

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Clean the office because we need to move out to the new location.

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Move in to the new office, help to clean the new office, vacuum, clean the toilet, arrange document, files and so on.

This is the picture of new office.

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Public holiday - Nuzul Al Quran

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Sent email to HQ regarding to cancelation of jemaah in 3 Oct 2019 to claim her deposit payment.
Prepare a Quotation Air Asia Warrant ticket for KBR KUL.

Juara Kelantan organised Majlis Berbuka Puasa with HQ staff and agent.

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Prepare 2 Air Asia quotation to 1)KBR-BKI 2)KBR-KUL , the quotation consist flight details, price and passenger detail.
Update payment in SIST and namelist.

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Add jemaah name from Penang Branch into our departure date, this is because they request to perform their umrah in our date of departure.
Make a umrah registration for 7 jemaah in October departure
3 OCT 2019- 2 pax
17 OCT 2019- 5 pax
Receive a cash payment from jemaah , fill in the receipt payment and give to jemaah as a proof.

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Update payment in SIST and excel. Scan the transaction receipt, upload  scanned receipt payment in SIST and and sent email to HQ.
Allocate utilities receipt to make a claim, scan and email to HQ.

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Receive passport from jemaah, fill in receive document form and give to jemaah as a proof thta they already submit their passport to us.
Put sticker on passport cover and mark a detail, put in rhe parcel and post to HQ.
Seem like I will end my internship, I need to settle up all departure date opened by Kelantan Branch,  the update jemaah rooming list, insurance details requirement for VISA for End Year Umrah Package, Umrah Musim Sejuk (OCT-DEC)

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Since we are in Ramadhan, we organized to make a campaign by giving a packet of kurma to our agents. Today, I am going to plastic groceries to buy a plastic scrap, then we gathered together to pack a kurma in the office.
Receive a cash payment from jemaah for their domestic flight booking KBR-KUL. Fill in the payment receipt and give to jemaah.

We pack a box of kurma in a plastic scrap.

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Update jemaah rooming list and insurans details for 4 DEC and 21 DEC 2019 Umrah departure.

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Update jemaah rooming list and insurans details for 17 OCT 2019 Umrah  departure.
Create memo to inform the public, the office will be closed for Hari Raya Aidilfitri starting on 4 until 9 June 2019, and will continue the operation on 11 June 2019.
Register 3 jemaah for Umrah on 28 Nov 2019, fill in the registration form and update jemaah name in Sist and excel namelist.

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This picture takes during Kursus Umrah held at Masjid Mukim Tok Sadang. (9am-12pm)

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Video presentation for internship at Juara Travel Kelantan

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Video presentation for internship at Juara Travel Kelantan

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VIDEO PRESENTATION FOR INTERSHIP  AT JUARA TRAVEL KELANTAN 2019

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EXECUTIVE SUMMARY AND ACKNOWLEDGEMENT

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A15A1088 EXECUTIVE SUMM AND ACKNOWLEDGEMENT

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CHAPTER 1-4, ANALYSIS, RECOMMENDATION , CONCLUSION, REFERENCE, APPENDICES.

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TABLE OF CONTENT, LIST OF TABLE, LIST OF FIGURE