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Criteria 3 - Good for BYU ... error-free and low cost

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Criteria 3 - Good for BYU ... error-free and low cost

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Criteria 2 - Easy for patrons ... welcoming experience

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Criteria 2 - Easy for patrons ... welcoming experience

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Criteria 1 - Easy for ushers -- Has to be efficient

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Criteria 1 - Easy for ushers -- Has to be efficient

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1. Determine three criteria that are important to consider in the context of your problem and the future solution. Create cards for each of the 3 criteria.
2. Review your brainstorming and select the best 3 ideas.
3. Assign each of your 3 ideas a color. Create 3 tiles for each of the 3 topics that match their color. Basically, you will rank the ideas based on how they meet the 3 criteria. The one with the highest average score will be the idea you move forward with.

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Combine this with the BYU ID. If they can have our cougar cash on the card, why not have all of our tickets to events as well?

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Combine this with the BYU ID. If they can have our cougar cash on the card, why not have all of our tickets to events as well?

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Tap your ticket card (where all of your tickets are loaded) onto a reader (a la a bus reader). 

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Tap your ticket card (where all of your tickets are loaded) onto a reader (a la a bus reader). 

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Lanyard or keychain that automatically registers -- like a 5k

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Lanyard or keychain that automatically registers -- like a 5k

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Like a season ski pass/5k run, registers you as you come in. They give you a new one each year.

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Like a season ski pass/5k run, registers you as you come in. They give you a new one each year.

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Bump people into a better seat if they scan people in.

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Bump people into a better seat if they scan people in.

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pre-check - 24 hours, could be scan while in line

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pre-check - 24 hours, could be scan while in line

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Do zones to check in? Stand in zones outside?

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Do zones to check in? Stand in zones outside?

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We need to design a process that will help large numbers of guests successfully enter events and  feel welcome as they come in.

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We need to design a process that will help large numbers of guests successfully enter events and  feel welcome as they come in.

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Staffing shortage ... 16 year olds are working it.

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Staffing shortage ... 16 year olds are working it.

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Pandemic issues ... everyone has to touch the phone to fix the problem. Phones are personal.

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Pandemic issues ... everyone has to touch the phone to fix the problem. Phones are personal.

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What about keeping a card on the back of your phone?

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What about keeping a card on the back of your phone?

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Not everybody feels safe with google/apple wallet

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Not everybody feels safe with google/apple wallet

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Arrange the tickets in a way that easy to find, eg, by date

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Arrange the tickets in a way that easy to find, eg, by date

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Can I transfer a ticket after I load it in my wallet?

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Can I transfer a ticket after I load it in my wallet?

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Getting in at a game is already filled with anxiety because they are rushing to get there in time and find seats, and there's lots of crowds ... this just exacerbates it.

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Getting in at a game is already filled with anxiety because they are rushing to get there in time and find seats, and there's lots of crowds ... this just exacerbates it.

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The scanners don't always work well, especially for the apple/google pay

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The scanners don't always work well, especially for the apple/google pay

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Requires a smartphone, what about teens? Others who don't have one?

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Requires a smartphone, what about teens? Others who don't have one?

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Every ticket has a QR code...hard to scan 20,000 qr codes at once

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Every ticket has a QR code...hard to scan 20,000 qr codes at once

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Too many links ... have to add tickets individually

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Too many links ... have to add tickets individually

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Write down your ideas--get them out of your head onto the wall--then group them--finally rate them and converge them to be ready to write the problem statement

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Post your potential problem statements in this format: XXXXusers need to feel YYYY in order to do ZZZZZZ. Post below your problem statement ... comment on others.

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Post your potential problem statements in this format: XXXXusers need to feel YYYY in order to do ZZZZZZ. Post below your problem statement ... comment on others.