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Elevate best practices from Y branches that are doing this well

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Active memberships improving

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Attendance/participation level - hit or miss
Not always as expected

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Return to programs outpacing membership

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net promoter scores are lower than in the past, trending down

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Member engagement calendar - branches actively adding events to

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Welcome letter for new members

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Loyalty program - too early to know impact
Only for family memberships

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Group ex modifications

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Knowing names, saying names, getting to know members

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Start turnover - members don't know staff because inconsistent staff

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Even with financial assistance, not affordable for everyone

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Retention would be higher

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More donors (higher member to donor conversation)

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Every member is greeted with smile and hello, ideally by name

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Higher program and event participation

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Members notice when others miss class

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More adult programming - sports leagues, affinity groups

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Members becoming volunteers

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Lack of staff

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Consumer confidence

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Staff buy in to mission
Morale is a part of this - part of this is hours, advancement opportunities

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Better at sharing info, but still room for improvement
Sharepoint/onedrive have helped

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Too many systems

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How we communicate members

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Staff training