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16/10/2023

Today have started to study on the products that MLS Holidays had, it includes many packages varying from local to overseas travel packages.

My role today was to get to know all the products in the company, example for local packages : 1D Perlis Tour, 2D1N Hatyai + Songkhla Packages.

I need to go through all promotional videos produced my MLS Holidays, including Koh Lipe Tour Video, Team Building for Bosch, Advance Ceramics & Paramount Property.

Learn to reply customers enquiry on company social media platform : Facebook Meta Bussiness Suite.

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Hi ! Im Jasmine Teh Chia Tsi, currently in my 4th year of Bachelor Degree in tourism management and minor in Bussiness Marketing.

Along my past work experience in the industry, i gain a lot of industry exposure and it makes me a better person in the workplace.

My job position during my internship @ MLS Holidays :
Bussiness & Product Development Trainee

I love to travel ! and especially do love to study more about brand marketing. Looking forward to my internship journey. :)

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23/10/2023

This week start to learn about marketing tactics for product to be publish on Facebook.

Study how to market and maximize the effect of advertising towards the packages publish.

Collaboration with local influencer to promote our China Products (10D9N Har Er Bin, China)

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6/11/2024

Fill in China visa application form on behalf of customers, contact customer for preparing their document to apply for China visa

Learn about costing of ground package, to count package by formula

Serve walk in customer, plan itinerary for 2Days1Night Hatyai & 3Days2Night Hatyai

Call to SPAD Penang to check the status of permit, Product Training by Golden Destination about user manual of Golden Destination website and booking system

Check and reply daily email on tour arrangement with airlines agents

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30/10/23

A short briefing from Mr. Bryan about the company standard operation procedure

Learn how to fill in China visa application form

Learn how to buy travel insurance and how to fill in the travel insurance application form

Help customer to do online check in flight ticket & Help tour leader to check information before their trip such as customer passport, insurance, rooming list and others

Learn to update transport rate and request contract rate from hotel’s agent

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13/11/2023

Call customers to make full payment and bring passports for China visa application

Picking up enquiry phone calls from customer

Fill in China visa application form on behalf of customer

Check document such as passport copy, travel insurance and others

Check and reply email

Search Penang itinerary and send to customer via Whatsapp

Went for company trip to 3D2N Sabah Trip ! (photo attached above)

Product Training of Golden Destination for Northern region

Check Genting Room Rate and inform customer about peak ,middle ,and low season of price rate

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20/11/2023

Double confirm the price of the tour packages

Translate Chinese itinerary into English version

Check document such as passport copy, travel insurance and others

Serve customer，Buy travel insurance on behalf of customers，Check and reply email

Picking up enquiry phone calls

Prepare Fit (Free and Easy) Itinerary, Prepare Git (group tour ) Itinerary

Learn to count costing for Free and Easy tour

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27/11/2023

Buy travel insurance on behalf of customers, fill in China visa application form on behalf of customers

Learn how to sell cruise packages

Plan Fit Itinerary (Free and Easy)

Count costing for 2024 ground package：

-Update 2024 Package price for Redang Laguna Resort

-Update 2024 Package price for Redang Pelangi Resort

-Update 2024 Package Price for Redang Bay Resort

-Update 2024 Package Price for Redang Beach Resort

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4/12/2023

Plan Itinerary for 2d1n Bagan Datoh Sky Mirror

Update ground package 2024 price rate on google sheet

-Update Pulau Perhentian Package Price rate for 2024

-Update Perhentian Island Resort Package price for 2024

-Update Hatyai 2024 price inside company product segments google sheet

Survey and Pick top 10 destination for Fit

Check and Reply daily email

Check the passport numbers and expire date of the customers

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11/12/2023

Attending company Quartely meeting 2023

Design Tibet 13Days 12Night Itinerary in Chinese and English version

Plan Itinerary for Free and Easy package

Update Fit (Free&Easy) latest price on google sheet

Serve customers and handle enquiries on travel packages

Help to make order of travel insurance on behalf of customers

Picking up enquiry phone calls, check and reply daily emails

Help tour leader to check information before their trip such as customer passport, insurance, rooming list and others

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18/12/2023

Handles customise Tour for 2D1N Hatyai Company Trip, Liase with person in charge to discuss furthur about itinerary, number of pax, hotels booking , meals and transport arrangement.

Book with Thai agent for tour guide arrangement, and hotel rooms

Handle sales enquiry about China Tour, handling in depth tour segments : 14D12N Tibet, 14D12N Dao cheng Yading

Help post on Social media for new tour packages, and send into whatapps groups for promoting the package

Follow up on customer about enquiries in Tibet packages

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25/12/2023

Tour operations on Koh Lipe Free and Easy tour (FIT), help customers to book Koh Lipe Resort, make transport arrangement, finalise namelist and send to Thailand agents

Collect Payment from new customers for Koh Lipe trip

Liase with China agent to finalise latest itinerary for 14D12N Tibet in Depth

Preparation to china for industrial visit with china agents, to site visit for tourist attraction destination and discussion with china agents (Photo as Above)

Prepare all Quotations by china agents, and finalise Malaysia tour itinerary to be brought to china.

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2/1/2024

Handle enquries about 8D7N Jiang Xi Company trip, Liase with china agent for latest quotation, and quote final tour fare to customers

Reply and check daily emails

Help customer to check flight ticket to Xiamen

Type rooming list to Shanghai

Check tour to Medan

Help customer to book van from Tangkak to KLIA

Help customer to check flight ticket to Xiamen

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8/1/2024

Finalize all MLS overseas itinerary on google drive

Start Education Booklet project

Plan itinerary that is suitable for school trip

Update MLS 2024 tour status

Picking up enquiry phone calls

Plan itinerary for Island Free and Easy trip

Follow up with customer to ask for their feedback after trip to Vietnam and Daocheng China

Booking Malindo flight to Bandung

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15/1/2024

Preparing Launch of 10D9N Xiamen Food Tour in collaboration with Press Media Kwang Hwa Yit Poh Newspaper Company in Penang.

Finalise Itinerary and departure date for upcoming Xiamen packages launch in End of January.

Launch of press conference for new product on 19 Jan 2024. (photo above)

Reply and check daily emails

Handles sales enquiries and follow up with customers about their needs on the travel packages

Update MLS 2024 overseas list for group tour departure date and price

Request contract rate of hotels in Danang from Ninethousand agent

Prepare information for weekly meeting

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22/1/2024

Attend Tourism Malaysia Digital Marketing training at Penang (Photo as Above)

Picking up enquiry phone calls

Check and reply email

Design itinerary to Bali

Design itinerary to Taiwan 7D6N

Post customer’s photo to Pulau Pangkor on company’s Facebook

Design Taiwan 8D brochure and post on company’s Facebook to attract customer

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29/1/2023

Attend Paramount Property Sdn Bhd Annual Dinner at Batu Kawan, honour to attend as one of the partners for their company trips, Paramount Company also uses our tibet package for their employees lucky draw gifts (Photo as above)

Count quotation for Ms Chuah 60 Pax group tour

Update MLS 2023/2024 overseas tour list

Finalise all price for Fit (Free&Easy) in google sheet

Picking up enquiry phone calls

Help customer to check flight ticket to Hanoi by Malindo Air

Fill in arrival card to China on behalf of customers

Booking Air Asia flight to Hanoi

Check and reply email

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5/2/2024

Handles China Tibet region for sales department, assist sales executives to follow up with customers, collect payment and issue booking form prior to confirm booking.

Arrange all namelist for China Tour, rooming list for upcoming tour

Finalise tour members for February Taiwan Tour, Liase with taiwan agent to book rooms and tour guide

Have Chinese New Year celebrations with fellow collegues and boss (Photo as Above)

Wrap up and summarize 2023 Quater 4 sales and follow up on customer by sending greetings to them.

Check and reply daily emails.

Create posting for Chinese New years Tour packages, design and post it on company social media.

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12/2/2024

Arrange transport for Upcoming Tibet April tour, Finalise each group tour number of pax, namelist, rooming list and pick up point for each guests.

Update MLS Overseas google sheet for latest tour date and number of pax, liase with sales department to get the latest tour updates

Help to book firefly tickets for guest travelling from penang to bangkok (PEN - DMK) during 19 Feb to 23 Feb 2024, Liase with Firefly team penang to book the flights

Reply and check daily emails, reply MLS social media platform on Facebook, deals with customer enquiries

Update Redang Island new package price starting on March 2024 for Redang Pelangi Resort, Redang Beach Resort, Redang Bay Resort and Redang Laguna Resort.