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BMC OF MEDINA PATIESERIE CAFE ALOR SETAR KEDAH

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BMC OF MEDINA PATIESERIE CAFE ALOR SETAR KEDAH

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Today it is my first day working here after had an interview with restaurant manager Miss Alya this morning.

I was informed to get there by 10 am to meet her and explain what is SIEP about. According what she said, she really need a temporary worker for a time being. Regardless of everything, I am working starting from today as a waitress at Patisserie Medina Café, Alor Setar Kedah.

At my first day, my task is very simple since the current workers teach me on how to serve customers in proper way.

Since I am working at Patisserie, it is all about western food. Meaning that, I have to apply what I have learn from my serving class from carrying tray and plates until crumbing down method.

The current waiter named as Abang Jad and Abang Is, they were satisfied with my knowledge and experiences since they do not have to teach me more.

Everything is work smoothly today.

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I came to work early in the morning like other workers too at 10.00 in the morning.

In patisserie café, there is no shift working. Every day is a full day working starting from 11 am until 11 pm and every workers shared a same off day, once per week which is Tuesday.

Since I came earlier, I learn on how to open the café such as swipe and moping the floor, arrange the plate and cutleries, cleaning and checking the coffee machine.

About coffee machine, I have to make sure that coffee powder is always restock in the machine and learn on how to use the machine properly since the main beverage here is coffee like one shot or two shot of coffee as requested from customer. This is because to avoid any complaint from a customer especially regular customer if their coffee had a different tastes, not like the previous one.

Therefore, I need to learn more about this machine.

Everything is okay until one of regular customer are complaining about his coffee. He said, the coffee does not have a same taste like he used before.

Without wasting a time, I say sorry for what happened and replace his coffee right away. I am glad that he is okay after that.

From here I know that customer has their right to complain regarding their foods or drinks.

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As usual, I do my daily routine once I punch my card. Differs from before, today our café have family’s birthday celebration, who is from one of regular customers, named Miss Nisa.

As we get her requested to held birthday celebration by 2pm, we make preparation from one to another slowly from head to toes. Indeed, Miss Nisa informed us that there will be private celebration with her big families.

Therefore we need to reserve three family’s table for her celebration. On top of that, she asking me to help her do some decorations like helium balloons once I am free from my duty.I helped her by giving my ideas to decorate the tables.

I am glad that she is kind and humble, who is easy for me to handle all the situation.

At 2 pm, all her families coming and everything is already served at the tables. While they enjoying their eating, I came with a birthday cake as I had told to do so. Everyone is enjoy the moments.

Other than that, I also manage to deliver the foods and serve the other customers very well.
A family celebration end at 4 pm. As the result, Miss Nisa thanked to the staff especially me, who is helped her through everything until it happens.

She also give me a ‘tips’ but I refused because I helped her sincerely without any doubts.

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I come to the café as usual until I dragged into unforgettable moment where is I mistook the main course plate and it was broken. My fault. I need to apologies to Miss Alya due to this incident.

In fact, there were main course plate, you know! But Abang Jad and Abang Is told me that those incident is something a normal in the café. No need to worries.

Miss Alya come right after the lunch time. As she arrived, I go to her office in order to say sorry for what had happened.

Praise to God, Miss Alya just smile and say,
‘Its okay athira, don’t too worry. It is normal okay? I forgive you’.

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View from where I standing at Patisserie cafe

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View from where I standing at Patisserie cafe

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Miss Alya as restaurant and cafe manager

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Miss Alya as restaurant and cafe manager

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Before I go to the café, I got a text message from my restaurant manager, she asking me to get ready and wait for her infront of the café because she want me to accompany her to buy food stuffs that out of stock.

Along the way, we have a conversation regarding the café and herself by pointed as a restaurant manager within in 5 years.

Miss Alya is graduated from UKM. After graduated, she helped her family business, where is a café where I am working right now. By accompany her today, atleast I know her story behind how she became a restaurant manager without having a proper interview.

As we arrived at the café around 12pm, supplier of the café came for updating the stocks. Supplier will come to the café every Wednesday and staff who is in charge for checking all the stocks must update every Monday since our café closed on Tuesday.

From there, little did I know, the café has deliver the fresh stuff to the customers since they are updating stocks every weeks, not a month.

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I came to the café as usual. Wipe the windows, open the door, switch on the air conditioner and coffee machine, swipe and mop the floor as usual.

The task given for me today is I have to perform my duty as kitchen assistant since there is one worker named Kak Sha, has an emergency case.

At first I felt so nervous since I do not have any experience at the kitchen’s restaurant in reality.

Luckily, everything is works smoothly since chef is a very good person. He helped me by giving an order on what to do atleast I did not feel awkward by myself.

When it comes to happy hours, which is many customers are coming during peak hour around 4 to 6 pm, I need to rush as a kitchen helper.

In kitchen, there is no time to chat because both of us are so focus on our duty. We will feel free once the order is ended so that we can rest for a while.

There is no joke to play around while you are on kitchen. Everything must be prepared and be careful.

The only duty that I do as a kitchen helper is by doing mice en place, stir the fries and decorate the main course with salad or sauce.

I am so lucky that I have gain an experience as a kitchen assistant.

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Nothing much different for today because I am doing my daily routine as usual.

What I have learn today is I getting experience by writing ‘HAPPY BIRTHDAY’ from Nutella chocolate melted.

At first I refused to do so, but Abang Jad told me to do and gain an experience since tomorrow is my last day.

Therefore, I grab this chance in order to make it as my experience! It was fun by staring at my handwriting on the cakes!

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Today, I came as usual and do my daily routine. At 12pm, Miss Alya came and she want me to help her.

I wonder what she want me to help her, but I was very surprising that all the cakes at the café was made by herself, actually. I thought all the cakes was from any cake supplier but I was wrong.

Then, I realised what makes this café so special and why customers keep repeat to come to the café. Because of the home-made cakes here tastes perfectly, different from usual cakes.

I helped her baking the cakes and decorate the cakes. Some of the cakes decorated with mix fruits such as strawberries and kiwi and some of them was decorated with melt dark or white chocolate and nuttela.

In patieserie, cakes that available from time to time is cheese cakes, brownies, moist chocolate cakes, pavlova, red velvet and other cookies too.

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I got a whatsapp text in the morning from Miss Alya, informed that there will be a supplier come at the café by 12pm. In that case, Miss Alya asked me to help her to check all the stocks and report everything to the supplier. In other word, she need my help to handle a supplier since she can’t come a café at the time because she has something to do.

A supplier named Ah Chong come at 12 pm. Once he arrived, I definitely pass the paper of stocks that I’ve wrote to him. Everything settled within 30 minutes. After that he came back with all the stocks to be updated. As soon as everything is settle, I inform to the Miss Alya and she really thanked for me by replacing her.

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It should be a last day for me to work as a waitress at Patisserie Medina.

Therefore, I take this opportunity to gather all the information by interviewing Miss Alya as a restaurant manager and also the permanent staffs.

Alhamdulilah everything went well. Thank you for hired me as a temporary staff at the café.

All the experiences and knowledge that I had learnt from the first day until today, I will keep it as a wonderful memories.

Before I going back home, I record some videos and snap a few pictures with Miss Alya and all the staffs together.