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Link youtube :

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Today is my last day for siep. Likes ussually, when i arrive at the resort, i need to sweeps and mops at the lobby. Then, i go service in the rooms. After that, i had been asked for follow one of the staff go to service in the dorms and VIP room. This is because, there have some programme from Perbadanan Kemajuan Negeri Kedah (PKNK) that will use the dorms and rooms. After rest hour, i help other staff make preparation for Rapat Rakyat Programme like i said before.

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Today is nineth day in finishing the siep. At the morning, as ussually i need to tidy up around the lobby. Then, i go for service in the rooms which is sweeping the whole rooms. After the rest hour, i stay at the reception counter with other receptionist.

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8th day for siep. As ussually, i tidy up first around the lobby. Then, service in the rooms which are sweeping and vacuum the whole rooms. After rest, i stay at the reception counter.

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7th day for siep. At the morning, i need to tidy up around the lobby and counter which are sweeping and mopping. After that, i sweeping in the rooms for two block because one of the staff is on leave. So, i take part her works service in the rooms.

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Today is sixth day for siep. As ussual, i sweeps and mops the floor around the office and loby to make sure it looks clean. Then, i have been asked for vacuum the carpet in the office. After finish that works, i only stay at the counter untiil rest hour. After that, i go to the rooms and tidy.

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Fifth day for siep. There were some event on this day, which are press conference for Rapat Rakyat programme that will be held on 26 to 27 Julai at Pendang Lake Resort and also programmes from two school. Today, i just stay at the receptionist counter to record the rooms registration.

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Fourth day in for siep. On this day, two of the staff at Pendang Lake Resort are on leave. So i need to take part their works. At the early morning, I need to sweep and mop the floor at the lobby to make sure it looks clean. Then, i service all the Standard room and Superior room. After rest hour, i had been asked for stay at the reception.

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Third day for siep. A bit tired because i need to tidy up 4 dormitory. A dormitory can be filled with about 50 people. The dormitory is provided for students. I do it with other 3 staffs. We need to change all the mattress sheets and pillow case to the new. We also sweep the floor. From this situation, i learn that there is a way on how to tidy up the dormitory to be done in short time.

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This is my second day for siep. On this day, one of the staff teach me how to handle with the customers or being as a receptionist. Today i learn how to make good communication with other people especially customers. At first, it quite hard but at the end it become better. As we know practice make perfect.

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Today is my first day for siep at Pendang Lake Resort. For today, i just made icebreking with the staff at the resort. There are about 21 staff the works in 2 shift. First shift is on 8:00 a.m. untill 5:00 p.m. The second shift will be on 11:00 a.m. untill 8:00 p.m. All the staff are very friendly and helpfull.  The manager of the resort ask me to know about the accomodation provided, price for every room and package and surrounding of the resort. This is in case there have customer that suddenly ask me about the way or price of the room.

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Borang A