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Introduction to Port Dickson Central Market Sdn. Bhd. (PDCM) is a tourism-focused company located in Port Dickson, Negeri Sembilan. The company manages multiple attractions and activities under one integrated tourism hub, aiming to provide engaging and family-friendly experiences to local and international visitors.

PDCM operates three main outlets:

1. 3D Art Gallery – An interactive visual space where visitors can engage with illusion-based artwork and photography.

2. Wild West Cowboy Indoor Theme Park – A western-themed indoor attraction with arcade games, escape rooms, and 5D cinema experiences.

3. Segar Recreation Eco Park (Outdoor) – An outdoor recreational space offering ATV rides, archery, and team-building activities in a natural setting.

Learning to key in daily sales into the million accounting system accurately based on receipts and cash flow records.

Filing sales reports physically and digitally for proper documentation and auditing.

Monthly sales entry to summarise total performance by outlet.

Understanding the outlet codes for each sales record for exaple separate codes for 3D Art Gallery, Wild West Cowboy, and Outdoor activities

Participating in basic sales analysis and reporting, under supervision from the operations team.

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Laporan Latihan Industri (HPT40108) ALIA FARAHANI BINTI HASHIM-H21A2777

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Laporan Latihan Industri (HPT40108) ALIA FARAHANI BINTI HASHIM-H21A2777

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I learned to file monthly sales records according to standard categories set by the Operations Department.

Each document was sorted by month, outlet (3D Art Gallery, Wild West Cowboy, Outdoor), and payment method.

I also helped cross-check the sales entries in the million accounting system with printed records to ensure consistency.

This task taught me the importance of accuracy, accountability, and documentation skills.

I was exposed to handling invoice and on-invoice documents.

Invoice refers to bills issued to customers or agents for bulk/group payments.

On-invoice refers to supporting documents (e.g. purchase orders, payment slips, booking confirmations) attached to the invoice for reference.

I filed these documents based on invoice number and date

This task is closely related to the subjects:

Administrative Management – especially in filing, document organisation, and archiving systems.

Entrepreneurship in Tourism – managing income records and financial documentation.

Challenge: Initially, I was confused by the difference between invoice types and the coding system.
Solution: I consulted with senior staff, created a colour-coded reference chart, and kept a checklist to ensure each set of documents was filed in the correct folder.

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Filing On-Invoice Documents (January–December 2024)

These documents included supporting materials such as payment slips, receipts, booking confirmations, and PO (Purchase Orders).

I grouped these on-invoice documents according to the main invoice number and month, and ensured they were attached in the correct order.

This filing system supports the company’s transparency and accountability during audits or internal reviews.

Filing Journal Vouchers (January–December 2024)

I was responsible for sorting journal vouchers by month, date, and voucher number.

Each voucher represented a recorded transaction, and I had to ensure they were placed in the correct sequence for auditing purposes.

I also learned to cross-reference vouchers with system records to confirm data accuracy.

This experience reflects practical knowledge from the following UMK subjects:

Administrative Management – applying systematic filing techniques and documentation skills.

Tourism Business Operations – understanding transaction documentation flow.

Entrepreneurship in Tourism – financial recordkeeping and accountability practices in tourism businesses.

Challenge: Differentiating between similar document types (e.g. journal voucher vs. payment voucher) and understanding the reference codes.
Solution: I created a personal reference list of document types, requested clarification from senior admin staff, and used labels to keep everything clearly categorized.

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1. I was taught how to check and verify on-invoice documents through the company’s internal system.

Accessing the correct module using staff credentials

Searching invoice records based on invoice number, client name, or date

Matching uploaded supporting documents (on-invoice) such as proof of payment, booking confirmations, and PO

Reporting any missing or unmatched records to the finance department

2.I was assigned to file payment vouchers from the year 2024. The tasks involved:

Sorting payment vouchers by month, voucher number, and recipient/company name

Ensuring each voucher had supporting documents like receipts, quotations, or purchase orders

Organising them into labelled files for easy retrieval during financial reviews

3.I keyed in monthly sales for the Outdoor Unit (Segar Recreation Eco Park) into the company’s internal system for February and March 2025. Tasks included:

Collecting physical sales slips and summaries

Categorising income based on service types

Entering accurate daily totals into the million accounting system using the correct outlet code

Submitting summary reports to supervisor for confirmation

Challenge: I was initially unfamiliar with the sales codes and system interface.
Solution: I took notes, referred to previous month entries, and confirmed every submission with the supervisor to ensure accuracy.

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1. Printing Utility Bills (TNB & SAINS) for Each Outlet

As part of my administrative duties, I was assigned to handle the monthly printing of utility bills for all outlets under Port Dickson Central Market. This included:

Electricity bills (TNB) and water bills (SAINS)

Accessing company accounts online

Identifying and downloading each bill based on outlet name (3D Art Gallery, Wild West Cowboy, Segar Recreation Eco Park)

Printing and filing the bills into the correct folders for documentation and payment processing

2. I also learned how to operate the office photocopier machine, which is essential for daily document reproduction. Tasks involved:

Learning the functions for photocopying, scanning, and printing

Adjusting settings such as paper size, colour/black & white, and page orientation

Replacing paper trays and monitoring toner levels

Ensuring proper handling of confidential documents during duplication

3. Related Theory / Practical Knowledge (UMK):
Entrepreneurship in Tourism,Tourism Accounting & Financial Practices,Administrative Management, Tourism Office Practices

4. Challenge: Faced difficulty accessing some online accounts due to login restrictions and was unsure of machine error messages.
Solution: Asked for temporary staff credentials, and referred to the user manual and stickers placed on the machine for step-by-step guidance.

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1. I was taught how to key in monthly bills (such as electricity and water) into the company’s system. This task was crucial in ensuring that utility expenses were accurately recorded and tracked.

Accessed the internal billing and record system

Selected the correct outlet (3D Art Gallery, Wild West Cowboy, Outdoor)

Entered billing amounts according to their respective categories (e.g. TNB, SAINS)

Used specific code 50 for recording bills/expenses

Verified data entry with the physical bill copies

Saved and submitted for supervisor review

This task helped me understand the monthly fixed costs involved in managing tourism outlets and how financial records are managed digitally.

3.Code Reference:

Code 50 = Used for expense or billing entries

Code 10 = Used for sales/income entries

4.Related Theory / Practical Knowledge (UMK)

Tourism Accounting & Finance – understanding of how expenses are categorised and recorded

Business Information Systems – digital data entry and system navigation

Entrepreneurship in Tourism – cost tracking for sustainability

5.Challenge: At first, I confused the codes for expense and sales, leading to an incorrect entry.
Solution: I referred to the company’s code sheet, created a small cheat note beside my workstation, and always reviewed the entry with my supervisor before final submission.

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1. I learned how to key in Indah Water bills into the company’s internal system. This task was essential for maintaining accurate records of sanitation and sewerage expenses.

Logged into the internal financial system

Selected the correct outlet code based on the location of the bill:

3D Art Gallery – 9000/2S07

Wild West Cowboy – 9000/3S07

Chose the correct expense account code for Indah Water, which is:

4010/I001

Entered the invoice amount, billing month, and reference number

Attached digital copy of the bill as proof

Submitted entry for supervisor’s approval

2. Related Theory / Practical Knowledge (UMK)

Tourism Accounting & Financial Control – understanding expense coding and account structures

Administrative Management – documentation and systematic input

Entrepreneurship in Tourism – monitoring operational costs in tourism facilities

3. Challenge: Initially, I had trouble remembering the specific codes for each outlet and expense type.
Solution: I created a reference sheet with all account codes and outlet codes and placed it at my desk for quick access. I also double-checked entries with previous records.

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1. I was responsible for managing and recording Touch ‘n Go (TnG) transactions received from customers. These payments were typically used for walk-in entries and activities at the outlets.

Collected and verified TnG payment slips and records from the front counter

Opened the designated Touch ‘n Go Payment Excel Sheet

Date of payment

Amount paid

Outlet (3D Art Gallery, Wild West Cowboy and Segar Recreation Eco Park)

Reference number or transaction ID

2. This task helped improve my accuracy in data entry and understanding of how cashless payments are managed in tourism operations.

3. Related Theory / Practical Knowledge (UMK)

Tourism Financial Management – tracking revenue by payment method

Tourism Business Operations – handling alternative payment systems

Business IT Systems – spreadsheet management using Excel for financial records

4. Challenge: Some receipts were hard to read or incomplete, and I was unsure which outlet the payment belonged to.
Solution: I confirmed with the counter staff, checked backup records from the system, and used colour-coded rows in Excel to separate each outlet for clarity.

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1. I was given the opportunity to handle and record e-wallet payments, specifically Touch ‘n Go and Boost transactions. These tasks helped me understand cashless payment processes, financial recordkeeping, and basic accounting systems used in the tourism business.

2. Touch ‘n Go Payment – Excel & System Entry

Collected and verified TnG payment slips and daily records

Entered data into Excel with details such as date, amount, outlet (3D, WWC, Outdoor), and transaction ID

Learned how to record TnG transactions into the internal accounting system using debit and credit format

Debit: Company bank/cash received

Credit: Touch ‘n Go income account

3. Boost Payment – Excel & System Entry

Tasks Involved:

Sorted and recorded Boost payment receipts in Excel

Entered Boost data into the company’s financial system using correct debit-credit classification

Debit: Cash at bank

Credit: Boost income account

4. Related Theory / Practical Knowledge (UMK):

Tourism Financial Management

Tourism Accounting

5. Challenge: Confused between debit and credit side during early entries
Solution: Used flowcharts, referred to system guidelines, and validated entries with supervisor before saving

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1. I was also entrusted with managing and recording credit card payments made by customers for ticket purchases and services. This task taught me about proper financial documentation, system entry, and handling multiple payment methods within a tourism business.

Recording Credit Card Payment in Excel

Tasks Involved:

Collected credit card transaction slips from the counter staff daily

Opened the designated Excel file for financial tracking

Entered data including:

Transaction date

Amount paid

Outlet (3D Art Gallery, Wild West Cowboy, or Outdoor)

Reference number / transaction ID

Double-checked totals with printed summaries and system reports

Keying in Credit Card Sales into the System

Steps Learned:

Accessed the internal sales system used by PDCM

Entered credit card payment records using the correct debit and credit structure

Debit: Cash at bank (account for receiving funds)

2. Related Theory / Practical Knowledge (UMK)

Tourism Financial Management – managing multiple payment channels

Tourism Business Accounting – using basic accounting practices like double-entry

3. Challenge:
I was initially unsure how to separate credit card payments from other e-wallet or cash payments in both Excel and the system.

Solution:
I followed a payment classification guideline provided by the finance department, colour-coded each payment type in Excel, and consulted my supervisor before saving entries into the system.

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1. I was assigned to process and organise the March 2025 sales data for all three attractions under Port Dickson Central Market. This included both system entry and manual filing of monthly reports.

Keying in Sales into the System

Tasks Involved:

Accessed the internal sales system

Entered daily and total March sales for:

3D Art Gallery

Wild West Cowboy (WWC)

Outdoor / Segar Recreation Eco Park

Used Code 10 for all sales entries

Ensured accurate data entry by verifying amounts against receipts and printouts

Saved and submitted all records for supervisor review

Filing March Sales Reports

Tasks Involved:

Sorted printed sales summaries by outlet and date

Labeled folders accordingly: March 2025 – 3D, March 2025 – WWC, March 2025 – Outdoor

Filed reports in their respective physical storage locations for future auditing purposes

This enhanced my ability to organise financial documents efficiently.

2. Related Theory / Practical Knowledge (UMK)

Tourism Accounting – entering and tracking income accurately

Administrative Management – systematic recordkeeping

Tourism Business Operations – outlet-based financial monitoring

3. Challenge:
Some printed daily logs were inconsistent with the digital records, causing confusion in total calculation.

Solution:
I cross-referenced the data using backup receipts, system logs, and consulted front desk staff to verify missing or unclear entries before completing the records.

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DAY 13 - SATURDAY (29/03/25) - cuti hari raya

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DAY 13 - SATURDAY (29/03/25) - cuti hari raya

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DAY 14 - SUNDAY (30/03/25) - cuti hari raya

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DAY 14 - SUNDAY (30/03/25) - cuti hari raya

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DAY 15 - MONDAY (31/03/25) - cuti hari raya

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DAY 15 - MONDAY (31/03/25) - cuti hari raya

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 DAY 16 - TUESDAY (01/04/25) - cuti hari raya

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 DAY 16 - TUESDAY (01/04/25) - cuti hari raya

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1. I was assigned as a backup staff at Wild West Cowboy, where I gained hands-on experience in handling customer service, preparing game areas, and performing opening duties for both floors.

2. Opening Procedures – First & Second Floor

Tasks Involved:

Unlocked and prepared both first floor and second floor attractions

Turned on lighting and checked ventilation systems

Switched on arcade machines and ensured safety protocols were met

Verified all sections were clean, organised, and visitor-ready

3. Learning Customer Service in Wild West Cowboy

Tasks Involved:

Observed and practiced how to greet and serve customers politely

Assisted with game briefings and offered support to guests, especially families and children

Learned how to manage queue flow during busy periods

4. Game Area Preparation & Support

Tasks Involved:

Learned how to set up and reset games (e.g. escape room, mini arcade, VR games)

Ensured all machines were functioning properly before guests arrived

Reported any technical issues to the supervisor

5. Cleaning Duties – First Floor

Tasks Involved:

Swept and mopped floors

Wiped down game equipment and furniture

Emptied trash bins and ensured all areas were presentable

6. Related Theory / Practical Knowledge (UMK)

Customer Service in Tourism – delivering quality visitor experience

Tourism Product Management – preparing tourism attractions and games

Tourism Operations & Safety – ensuring guest safety and operational readiness

7. Challenge:
At first, I was unsure how to explain game instructions clearly to customers, especially in English.

Solution:
I observed how senior staff did their briefings, practiced my own speech, and created short notes in both Malay and English to guide me.

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1. As part of my operational training at Wild West Cowboy, I was given hands-on responsibilities involving venue opening, managing indoor attractions, and assisting guests with VR game experiences. These tasks allowed me to build confidence in handling tourism-based entertainment facilities.

2. Opening First & Second Floor Attractions

Tasks Involved:

Opened and prepared both the first and second floor activity zones

Turned on all lighting and electronic systems

Inspected the cleanliness and readiness of all rooms before guests arrived

Conducted basic safety checks for game machines and seating areas

3. Managing the Escape Room & Dinosaur Room

Tasks Involved:

Greeted and briefed visitors entering the Escape Room and Dinosaur Room

Explained the rules, timing, and safety instructions clearly

Monitored guest progress and assisted as needed

Reset the rooms for the next group after each session

4. Learning How to Operate VR Games

Tasks Involved:

Learned to properly set up, connect, and activate VR headsets

Assisted guests in wearing the equipment safely

Guided them on how to use controllers and navigate the virtual environment

Ensured hygiene by sanitising equipment after each use

5. Related Theory / Practical Knowledge (UMK)

Tourism Product Development – enhancing visitor experience through interactive attractions

Tourism Technology & Innovation – integrating modern entertainment tools like VR

Customer Service in Tourism – briefing and guiding guests professionally

6. Challenge:
I initially struggled with connecting and calibrating the VR equipment properly, especially during busy periods.

Solution:
I created a step-by-step checklist for VR setup, practiced with guidance from a senior staff member, and shadowed a few sessions before handling it independently.

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1. Opening First and Second Floor

Tasks Involved:

Turned on main power switches, lighting, and air ventilation systems on both floors

Checked all machines and games to ensure they were operational

Ensured public areas were clean and safe for incoming visitors

2. Learning How to Open & Close the Compressor

Tasks Involved:

Assisted in switching on the compressor unit in the morning to power arcade machines and cooling systems

Observed safety protocols including pressure checks and switch procedures

Helped shut down the compressor during closing, following the correct sequence

3. Attending to Customers on the Second Floor

Tasks Involved:

Welcomed visitors and offered brief explanations of the attractions upstairs

Directed them to the correct zones (e.g. arcade games, dinosaur room)

Answered basic questions and ensured guests followed safety procedures

4. Cleaning the Second Floor

Tasks Involved:

Swept and mopped the entire second-floor walkway and attraction areas

Wiped down equipment, benches, and game panels

Ensured bins were emptied and signage was correctly placed

5. Closing First and Second Floor

Tasks Involved:

Powered down all machines, lighting, and electronic systems

Checked that all guests had exited the premises safely

Locked doors and reset switches according to the daily closing checklist

6. Related Theory / Practical Knowledge (UMK)

Tourism Operations & Maintenance – managing technical systems and safety procedures

Tourism Customer Service – engaging with visitors and attending to their needs

Tourism Facility Management – daily care and operational readiness of attraction zones

7. Challenge:
I was nervous about handling the compressor system at first, fearing I might switch it on incorrectly.

Solution:
I requested to observe the procedure multiple times, took notes, and only proceeded with guidance until I became confident handling it independently.

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1. Opening First & Second Floor Areas

Tasks Involved:

Unlocked and accessed both levels of the attraction

Switched on lighting and air-conditioning in all rooms

Ensured safety measures were in place before guests arrived

2. Activating Electrical & Technical Systems

Tasks Involved:

Turned on the main switches in each room, including escape room, dinosaur room, arcade section, and lobby

Activated the compressor system used to power certain games and ventilation

Checked that all circuits were functioning properly before continuing with game setups

3. Opening & Testing Interactive Games

Tasks Involved:

Powered up and tested the VR Games to ensure all headsets and sensors were calibrated correctly

Opened and tested the Rodeo Bull Ride, ensuring the mechanical functions were working and safety settings were active

Sanitised and reset equipment in preparation for guest use

4. Related Theory / Practical Knowledge (UMK)

Tourism Product Operations – preparing and testing interactive experiences

Tourism Facilities & Maintenance – managing technical systems and machinery

Safety Management in Tourism – ensuring safe environments for guests and staff

5. Challenge:
I was initially unsure of the correct sequence for switching on the compressor and game systems safely.

Solution:
I followed the written checklist provided by the supervisor, observed senior staff during setup, and practiced under supervision until I was confident handling it on my own.

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1. Opening First & Second Floor Areas

Tasks Involved:

Switched on lighting and ventilation systems for all rooms

Checked safety and readiness of equipment across both floors

Unlocked game areas and verified environment was clean and ready for guests

2. Opening VR Games

Tasks Involved:

Activated the VR system and tested headsets

Ensured controllers were charged and properly calibrated

Sanitised headsets before first use

3. Participating in Outdoor Activities

Activities Experienced:

Flying Fox

Rock Climbing

Abseiling

High Rope

I was given the chance to try each activity and understand the physical and safety requirements for guests.

4. Cleaning the Second Floor

Tasks Involved:

Swept and mopped floors around the arcade and activity areas

Cleaned windows and wiped down game surfaces

Disposed of trash and restocked sanitisation supplies

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1. After completing my rotation with operations, I resumed my duties at the main office. My responsibilities included sorting payment receipts by outlet and month, and assisting in preparing the minutes for the weekly internal meeting.

2. Organising Payment Receipts by Month and Outlet

Tasks Involved:

Collected physical payment receipts from all three outlets:

3D Art Gallery

Wild West Cowboy

Segar Recreation Eco Park

Sorted the receipts into folders according to outlet and month January–June 2025

Labelled and arranged files neatly for audit and reference purposes

This task taught me the importance of financial documentation and systematic filing.

3. Preparing Minutes for Weekly Meeting

Tasks Involved:

Attended the weekly operations meeting at the office

Took notes on agenda items, decisions made, and assigned tasks

Drafted formal minutes of meeting (MoM) for supervisor’s review

Filed approved minutes for internal reference

4. Related Theory / Practical Knowledge (UMK)

Administrative Management – handling financial records and office documentation

Business Communication – formal note-taking and professional meeting summaries

Tourism Entrepreneurship – understanding the behind-the-scenes management of tourism operations

5. Challenge:
I was unsure how to format the minutes of meeting and use the appropriate tone and structure.

Solution:
I referred to past examples of minutes, used a template provided by my supervisor, and double-checked the grammar and content before submitting the final version.

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1. Recording Credit Card Payments in Excel

Tasks Involved:

Collected daily credit card transaction slips from each outlet

Recorded details such as:

Date of transaction

Total amount

Outlet name (3D Art Gallery, WWC, Outdoor)

Reference number or transaction ID

Organised the data according to outlet and month for easy access and monthly reporting

2. Keying in Credit Card Sales into the System

Tasks Involved:

Logged into the company’s internal accounting system

Entered each transaction using:

Debit (Bank Account) to reflect income received

Matched system entries with Excel records and physical slips to ensure accuracy

3. Related Theory / Practical Knowledge (UMK)

Tourism Financial Management – understanding electronic transactions in tourism businesses

Tourism Business Accounting – using double-entry recording method

Digital Tools in Tourism – managing financial reports through software systems

4. Challenge:
Initially, I was confused about differentiating credit card payments from other e-wallet transactions when grouping data.

Solution:
I consulted my supervisor and referred to the payment classification chart to ensure proper categorisation before keying in each transaction.

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1. Keying in Monthly Sales into the System

Tasks Involved:

Accessed the internal accounting/sales system

Entered daily sales records by date, outlet, and transaction type

Used the correct sales code (Code 10) for system entries

Ensured amounts matched printed receipts from the outlet

Submitted entries for review and reconciliation

2. Filing Daily Sales Reports

Tasks Involved:

Sorted printed sales summaries for March and April

Organised them by outlet and date in dedicated folders

Labelled each document clearly for auditing and monthly reporting

Filed reports in the designated filing cabinet

3. Related Theory / Practical Knowledge (UMK)

Tourism Business Accounting – daily income tracking and financial input

Administrative Management – file organisation and documentation control

Entrepreneurship in Tourism – understanding income flow and reporting for business evaluation

4. Challenge:
Some sales data had missing dates or unclear handwriting on printed reports.

Solution:
I cross-verified missing data with the system’s transaction history and checked with outlet staff to confirm amounts before filing.

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1. Assisting at the 3D Art Gallery

Tasks Involved:

Welcomed and briefed guests entering the gallery

Guided visitors through themed zones and assisted with photo-taking

Ensured crowd control and smooth movement of guests

Maintained cleanliness and visual presentation of the gallery

2. Waffle Preparation at the F&B Section

Tasks Involved:

Prepared waffle batter and pre-heated waffle machine

Poured batter, cooked waffles, and served to guests

Maintained hygiene at the food counter

Cleaned equipment and replenished ingredients as needed

Assisted in taking simple orders and engaging with guests at the counter

3. Checkpoint Supervision

Tasks Involved:

Checked and scanned entry tickets at the attraction checkpoint

Provided basic information about activities and operating hours

Helped manage crowd flow and ensured safety at entrance points

4. General Cleaning – First & Second Floor

Tasks Involved:

Swept walkways and cleaned corners around both floors

Wiped surfaces, props, and public seating areas

Ensured a clean and pleasant environment for all visitors

5. Related Theory / Practical Knowledge (UMK)

Tourism Hospitality & F&B Services – preparing and serving food to enhance guest satisfaction

Tourism Product Operations – supporting interactive attractions like 3D Gallery

Customer Service in Tourism – interacting with guests across multiple service points

6. At first, I struggled with managing waffle orders when multiple customers arrived at once.

Solution:
I organised the preparation process into steps, pre-measured the ingredients, and worked with a partner to speed up service during peak hours.

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1. Managing the Fun Fair Area

Tasks Involved:

Monitored and greeted guests entering the fun fair zone

Explained ride rules and safety instructions to visitors

Reported any technical issues to the supervisor

Ensured a fun and safe environment for children and families

2. Photographer Backup

Tasks Involved:

Helped the photographer with guest photo sessions

Guided guests to pose in front of designated backgrounds

Assisted in adjusting lighting or props

Managed guest queue when the area was busy

3. Cleaning Duties

Tasks Involved:

Swept the outdoor area surrounding the attraction to maintain cleanliness

Mopped the indoor floor as part of evening closing routine

Cleaned the male toilet, including wiping down sinks, mirrors, and mopping the floor

Ensured that all hygiene and cleanliness standards were followed

4. Checkpoint Supervision

Tasks Involved:

Managed guest entry by scanning tickets or wristbands

Greeted guests and provided directions to relevant attractions

Ensured smooth flow at the entrance and answered visitor questions

5. Locker Supervision

Tasks Involved:

Guided visitors on how to use the lockers properly

Monitored locker usage and ensured all compartments were locked securely

Assisted guests with locker issues or lost keys

6. Related Theory / Practical Knowledge (UMK)

Tourism Facility Management – maintaining cleanliness and managing support areas

Customer Service in Tourism – guest interaction at checkpoints, lockers, and fun zones

7. Challenge:
I had trouble handling multiple roles during peak hours, especially when the fun fair and photography area were both busy.

Solution:
I prioritised based on guest urgency, coordinated with teammates for assistance, and kept communication open with the supervisor to manage overlapping responsibilities.

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1. F&B Waffle Station

Tasks Involved:

Prepared waffle batter and operated the waffle machine

Served freshly made waffles to guests

Maintained cleanliness of the waffle counter and food prep area

Ensured hygiene practices were followed at all times (gloves, apron, hand washing)

Engaged with customers politely while taking orders

2. Checkpoint Supervision

Tasks Involved:

Scanned entry tickets or checked wristbands at the checkpoint area

Welcomed guests and directed them to the appropriate attractions

Managed flow of visitors during peak hours

Answered basic guest inquiries about attractions and operating times

3. Cleaning Tasks (Outdoor & Indoor)

Tasks Involved:

Swept the outdoor area around the entrance and guest walkways to ensure a clean first impression

Swept indoor floors at the end of operating hours during the closing routine

Made sure all public areas were tidy and safe for the next day of operations

4. Related Theory / Practical Knowledge (UMK)

Tourism Food & Beverage Operations – hands-on experience with food preparation and customer interaction

5. Challenge:
Balancing F&B duties with checkpoint responsibilities became difficult when both areas were busy.

Solution:
I requested brief support from teammates during peak times, and prepared waffles in advance (within safety standards) to minimise waiting time and improve service flow.

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1. Fun Fair Supervision

Tasks Involved:

Assisted guests participating in fun fair games and rides

Provided brief instructions and ensured safety during activities

Monitored ride functions and reported technical concerns to the supervisor

Helped create a welcoming and enjoyable environment for families and children

2. Backup Photographer

Tasks Involved:

Assisted the official photographer during guest photoshoots

Helped guests pose and adjusted props or lighting when needed

Managed the photo queue and guided guests to photo spots

Ensured fast and friendly service, especially during peak times

3. Sweeping – First & Second Floor

Tasks Involved:

Swept all common areas, stairways, and hallways

Ensured guest walkways were clean and free from debris

Contributed to the overall cleanliness and comfort of the facility

4. Checkpoint Supervision

Tasks Involved:

Checked guest tickets or wristbands upon entry

Directed guests to different attractions and answered general questions

Maintained a smooth flow of visitors and monitored crowd control

5. Locker Area Supervision

Tasks Involved:

Guided guests on how to use the locker system properly

Monitored locker safety and usage

Assisted guests in case of lost keys or forgotten access codes

6. Related Theory / Practical Knowledge (UMK)

Tourism Product Operations – managing interactive zones and ensuring functionality

Customer Service in Tourism – guest engagement at checkpoints and fun zones

7. Challenge:
Managing both guest interaction at the fun fair and supporting photography duties became overwhelming during peak visitor times.

Solution:
I communicated closely with teammates to rotate duties efficiently and prioritised tasks based on guest flow and urgency, ensuring all areas remained attended.

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1. Waffle Preparation – F&B Station

Tasks Involved:

Prepared and poured waffle batter

Cooked waffles using the waffle machine and served them to guests

Maintained hygiene and cleanliness at the counter

Ensured all tools and ingredients were ready for the day

2. Checkpoint Supervision

Tasks Involved:

Greeted and scanned tickets or wristbands at the entry checkpoint

Provided directions and answered visitor questions

Ensured smooth visitor flow during busy hours

3. Locker Area Supervision

Tasks Involved:

Assisted guests in using lockers

Provided help with unlocking or retrieving lost keys

Ensured locker area was organised and safe

4. Cleaning Duties – First & Second Floor

Tasks Involved:

Swept all public areas on both floors during operational hours

Conducted indoor sweeping again during closing routine

Maintained a clean, safe, and welcoming environment for visitors

5. Learning the Cashier System

Tasks Involved:

Observed staff handling customer transactions using the cashier system

Learned how to enter orders, select payment methods (cash, credit, e-wallet)

Practiced printing receipts and managing basic point-of-sale (POS) functions

Understood how to match physical payments with system records

6. Related Theory / Practical Knowledge (UMK)

Customer Service in Tourism – front-line interaction and communication

Tourism Business Technology – learning POS systems for tourism enterprises

7. Challenge:
I was initially unfamiliar with the cashier system’s interface and was worried about making input errors.

Solution:
I practiced under the guidance of a senior staff member and took note of the key transaction steps. After a few supervised sessions, I became confident in handling basic cashier tasks.

# data[].attributes.body
1. Fun Fair Supervision

Tasks Involved:

Monitored and guided guests at the fun fair attractions

Provided basic instructions for rides and games

Ensured guest safety and reported any equipment issues

Maintained a welcoming and lively environment for children and families

2. Backup Photographer

Tasks Involved:

Helped the main photographer capture guest moments

Assisted in adjusting props and guiding guests on poses

Managed queues at photo-taking zones during busy periods

Ensured fast and friendly interaction with visitors

3. Cleaning – Indoor & Outdoor Areas

Tasks Involved:

Swept the outdoor entrance and pathways to maintain cleanliness

Swept indoor guest areas, including attraction zones and corridors

Ensured all common areas were tidy and safe for visitors

4. Female Toilet Maintenance

Tasks Involved:

Cleaned and disinfected sinks, mirrors, and toilet stalls

Mopped the toilet floor and refilled tissue and soap supplies

Ensured the washroom was clean, dry, and guest-ready throughout the shift

5. Related Theory / Practical Knowledge (UMK)

Tourism Product Operations – managing attraction zones and guest-facing tasks

Customer Service in Tourism – maintaining a pleasant and safe experience

Tourism Facility Management – prioritising hygiene and comfort in visitor areas

6. Challenge:
Cleaning public toilets during peak hours was challenging due to frequent guest usage.

Solution:
I scheduled cleaning during less busy times, used signage to inform guests, and worked efficiently to minimise disruption while ensuring hygiene.

# data[].attributes.body
1. As part of my internship exposure beyond the Port Dickson Central Market site, I had the opportunity to participate in the MATTA Fair 2025 held at MITEC, Kuala Lumpur. This involved logistics preparation, booth setup, and hotel check-in as part of the delegation team.

2. Loading Event Equipment into the Lorry

Tasks Involved:

Helped carry and load promotional items, display stands, buntings, brochures, and technical equipment into the company lorry

Organised materials by category to ease unloading upon arrival

Ensured all fragile and electronic items were securely packed to avoid damage during transport

Collaborated with team members to complete loading efficiently and on schedule

3. Departed from Port Dickson to MITEC, Kuala Lumpur

Tasks Involved:

Departed from Port Dickson early in the morning with the event team

Ensured all required booth materials were safely transported

Assisted in unloading promotional items and display equipment upon arrival

4. Booth Setup for MATTA Fair 2025

Tasks Involved:

Helped arrange banners, brochures, and promotional materials

Decorated the booth according to brand guidelines

Tested interactive elements (e.g., VR headset, photo props)

Ensured the setup was complete and attractive for public engagement

Participated in a team briefing on booth responsibilities during the event

5. Related Theory / Practical Knowledge (UMK)

Event Management – setup and logistics planning for tourism exhibitions

Tourism Promotion & Marketing – preparing displays and brochures for public engagement

Tourism Business Communication – coordination during travel and inter-departmental teamwork

6. Challenge:
Managing time between travel, booth setup, and check-in while staying coordinated with the team.

Solution:
Followed a pre-prepared itinerary, maintained clear communication with supervisors, and divided responsibilities among teammates to ensure a smooth setup process.

# data[].attributes.body
Day 1 – MATTA Fair 2025 Event Duty at MITEC Kuala Lumpur

On the first day of the MATTA Fair 2025 held at MITEC Kuala Lumpur, I was stationed at the Port Dickson Central Market (PDCM) exhibition booth from 9:00 AM to 10:00 PM. My responsibilities focused on promoting tourism packages and actively engaging with visitors to encourage bookings.

1. Promoting Company Packages to Visitors

Tasks Involved:

Introduced visitors to tourism products offered by PDCM, including:

3D Art Gallery

Wild West Cowboy

Segar Recreation Eco Park

Explained details of family packages, combo deals, and group rates

Highlighted limited-time promotions exclusive to MATTA Fair visitors

2. Convincing Customers to Purchase PDCM Packages

Tasks Involved:

Approached potential customers and started conversations to build interest

Identified customer needs (e.g. family trip, school holiday plan) and suggested suitable packages

Used persuasive communication and promotional materials to build trust and enthusiasm

Answered frequently asked questions about attractions, safety, pricing, and activities

Helped record and process bookings and enquiries for follow-up

3. Related Theory / Practical Knowledge (UMK)

Tourism Marketing & Promotion – delivering product information to targeted audiences

Customer Service in Tourism – addressing inquiries and creating a welcoming atmosphere

Entrepreneurship in Tourism – applying sales strategies to attract and convert customers

4. Challenge:
Facing hesitation from some visitors who were unfamiliar with the attractions or unsure about the package value.

Solution:
I provided visuals (photos/videos), shared personal experiences, and emphasised value-for-money benefits to build customer confidence. I also offered brochures and assisted them in making informed decisions.

# data[].attributes.body
Day 2 – MATTA Fair 2025 Event Duty at MITEC Kuala Lumpur

On the second day of the MATTA Fair 2025, I continued my duty at the Port Dickson Central Market (PDCM) promotional booth at MITEC Kuala Lumpur. The booth operated from 9:00 AM to 10:00 PM, with a steady stream of visitors throughout the day. I actively participated in promoting tourism packages and interacting with various customer profiles.

1. Engaging with Diverse Visitors & Explaining Attractions

Tasks Involved:

Welcomed walk-in visitors with a friendly and professional approach

Introduced PDCM's three main attractions:

3D Art Gallery

Wild West Cowboy

Segar Recreation Eco Park (Outdoor Activities)

Explained package contents, pricing, combo offers, and special MATTA Fair discounts

Answered common questions about location, opening hours, family activities, and safety features

2. Customer Interaction & Handling Inquiries

Tasks Involved:

Engaged with both local and international tourists

Used interpersonal skills to build rapport and trust

Provided brochures, business cards, and QR codes for online bookings

Helped customers compare package options based on their needs and interests

3. Sales Assistance & Lead Collection

Tasks Involved:

Recorded details of interested customers for follow-up

Assisted in basic booking documentation for visitors who confirmed their packages

Supported the team in tracking inquiries and restocking brochures during peak hours

4. Related Theory / Practical Knowledge (UMK)

Tourism Sales & Communication – applying persuasive skills and product knowledge to drive interest

Event Management – contributing to the flow and functionality of a tourism promotional event

Tourism Customer Behaviour – understanding how to tailor promotions based on visitor profiles

5. Challenge:
Some customers required detailed explanations in both Malay and English, especially when unfamiliar with the destinations.

Solution:
I switched between both languages based on the customer's preference, used simple terms, and showed visual materials (photos/videos) to support my explanation.

# data[].attributes.body
Day 3 – MATTA Fair 2025 Event Duty at MITEC Kuala Lumpur

The third and final day of the MATTA Fair 2025 at MITEC Kuala Lumpur marked the conclusion of our promotional campaign. From 9:00 AM to 10:00 PM, I continued to engage with visitors, promote Port Dickson Central Market (PDCM) packages, and assisted with closing activities after the event ended.

1. Promoting Final-Day Packages & Closing Deals

Tasks Involved:

Encouraged last-minute visitors to grab the final day discounts and combo offers

Re-explained package options for those who returned after previous visits

Emphasised urgency due to limited-time MATTA Fair pricing

Successfully converted interested leads into confirmed customers with guidance from the team

2. Engaging Returning Visitors & Strengthening Branding

Tasks Involved:

Recognised and followed up with returning visitors who came back to inquire or confirm bookings

Built rapport by sharing personal recommendations and answering in-depth questions

Collected contact information for follow-up by the company’s sales and marketing department

Promoted social media platforms and encouraged guests to follow PDCM online

3. Event Booth Dismantling & Packing

Tasks Involved:

Helped pack banners, promotional materials, display items, and electronic devices

Organised materials for transport back to Port Dickson

Ensured all items were safely packed into boxes and labelled correctly

Assisted with booth dismantling and cleaning up the exhibition space

4. Related Theory / Practical Knowledge (UMK)

Tourism Sales Techniques – handling final-day pressure and closing sales confidently

Event Management in Tourism – managing the dismantling phase of a tourism expo

Tourism Branding & Promotion – strengthening company visibility and customer follow-up strategies

5. Challenge:
The booth was extremely busy during the last few hours, with many visitors rushing for last-minute deals.

Solution:
I stayed focused, worked efficiently with teammates, and prioritised guests based on urgency and interest level. We divided tasks (e.g., explaining, collecting details, closing sales) to manage the crowd smoothly.

# data[].attributes.body
1. Fun Fair Supervision

Tasks Involved:

Assisted guests using rides and games within the Fun Fair zone

Provided safety instructions and basic rules before participation

Ensured equipment was functioning properly and reported any issues

Created a friendly and lively environment for children and families

2. Backup Photographer

Tasks Involved:

Helped the photographer guide guests for photo-taking

Managed crowd flow at photo booths or designated photo areas

Ensured props were available and lighting was appropriate

Assisted with photo queue control during busy periods

3. Cleaning Duties – 1st & 2nd Floor and Male Toilet

Tasks Involved:

Swept guest areas on both the first and second floors

Cleaned and mopped the male toilet, ensuring hygiene was maintained

Refilled toilet supplies and ensured the area was guest-ready

Collected and disposed of trash in assigned zones

4. Checkpoint Supervision

Tasks Involved:

Scanned tickets or verified entry for walk-in visitors

Directed guests to their intended attractions (e.g. Fun Fair, 3D Gallery)

Answered general questions regarding operating hours and packages

Monitored guest flow to avoid congestion

5. Locker Area Management

Tasks Involved:

Provided guidance on using locker facilities

Assisted guests with any locker-related issues (e.g. forgotten keys)

Monitored the area to ensure security and order

Ensured lockers were clean and available for use

6. Related Theory / Practical Knowledge (UMK)

Tourism Attraction Management – supporting fun fair and photography activities

Customer Service in Tourism – direct interaction with guests and assisting with inquiries

7. Challenge:
Balancing cleaning responsibilities while also being stationed at the checkpoint and locker area during peak times.

Solution:
I coordinated with my team members to rotate tasks when needed, and prioritised time-sensitive responsibilities to ensure all areas were managed efficiently.

# data[].attributes.body
1. Fun Fair Supervision

Tasks Involved:

Monitored fun fair rides and game booths to ensure safe guest use

Greeted guests, explained rules, and provided safety instructions

Ensured the equipment was operating correctly and reported any technical issues

Created an enjoyable and friendly environment for families and children

2. Sweeping – Outdoor & Indoor Areas

Tasks Involved:

Swept outdoor areas, including guest walkways, entrance zones, and waiting areas

Swept indoor zones such as attraction corridors, lobbies, and seating areas

Maintained a clean, welcoming, and safe environment for all visitors

3. Checkpoint Supervision

Tasks Involved:

Scanned tickets and welcomed guests entering attraction zones

Directed visitors to the correct locations and gave brief instructions

Ensured smooth guest entry and maintained order during high-traffic times

4. Locker Management

Tasks Involved:

Provided instructions to guests on locker usage

Assisted visitors with unlocking, resetting, or lost locker access

Monitored the locker area for security and tidiness

Ensured all compartments were functional and ready for use

5. Related Theory / Practical Knowledge (UMK)

Tourism Product Operations – managing and operating guest activity zones

Customer Service in Tourism – communicating clearly with guests and solving problems

Tourism Facility Management – ensuring cleanliness, safety, and guest comfort

Tourism Event Support – working alongside multimedia teams

# data[].attributes.body
1. Archery Zone Supervision

Tasks Involved:

Briefed guests on archery safety rules and proper stance

Assisted with distributing bows and arrows

Supervised participants to ensure safe and responsible usage

Recollected equipment and kept the area organised after each session

2. Harley Bike Ride Supervision

Tasks Involved:

Guided guests on how to safely use the electric Harley bike

Monitored usage to ensure safety and proper handling

Enforced ride time limits and managed queue

Checked bikes before and after each ride for maintenance purposes

3. Paddle Cart Supervision

Tasks Involved:

Helped guests board and control the paddle carts

Ensured the riding track was safe and clear

Provided instructions on steering and safety

Monitored guest flow to avoid congestion on the track

4. Paddle Boat Supervision

Tasks Involved:

Gave guests safety instructions before boarding paddle boats

Assisted with wearing life jackets

Monitored guests on the water to ensure safety and compliance

Assisted with docking and equipment handling after rides

5. Related Theory / Practical Knowledge (UMK)

Eco-Tourism & Recreation Management – managing outdoor activity zones and equipment safety

Tourism Risk & Safety Management – applying safety protocols during adventure-based activities

6. Challenge:
Managing four activity zones required constant attention and fast response to guest needs.

Solution:
I rotated between the stations systematically, requested team support during high-traffic periods, and kept safety briefings clear and concise to save time.

# data[].attributes.body
1. Archery Supervision

Tasks Involved:

Briefed guests on safety rules and shooting techniques

Assisted in handing out and collecting bows and arrows

Monitored participant behaviour to ensure safe use of equipment

2. Harley Bike Ride

Tasks Involved:

Guided guests on proper handling of the electric Harley bikes

Ensured each rider followed the safety path and used protective gear if necessary

Managed ride time and queue rotation

3. Paddle Cart

Tasks Involved:

Instructed guests on using the paddle cart safely

Helped guests mount/dismount carts

Monitored traffic flow on the track and prevented collisions

4. Paddle Boat

Tasks Involved:

Provided guests with life jackets and safety instructions

Oversaw boat operations on the water

Assisted with docking and ensured boats were clean and functional

5. Related Theory / Practical Knowledge (UMK)

Eco-Tourism & Recreation – managing guest experiences in nature-based attractions

Tourism Safety & Risk Management – implementing activity-specific safety protocols

Customer Service in Tourism – delivering friendly guidance and solving on-site issues

# data[].attributes.body
1. Rodeo Bull Ride Supervision

Tasks Involved:

Briefed guests on safety instructions before using the ride

Helped guests mount and dismount the bull safely

Controlled the ride speed using the operation panel

Monitored guests during the ride to ensure safety and enjoyment

Checked and cleaned equipment regularly

2. Nintendo Gaming Station Supervision

Tasks Involved:

Guided guests on how to use the Nintendo game console

Assisted younger players with game selection and basic controls

Monitored playtime to ensure fair usage among visitors

Maintained cleanliness and functionality of the gaming area

3. Related Theory / Practical Knowledge (UMK)

Tourism Product Management – operating and maintaining interactive indoor attractions

Customer Service in Tourism – providing assistance and ensuring enjoyable guest experiences

Tourism Facility Operations – ensuring safety, cleanliness, and equipment readiness

4. Challenge:
Some guests, especially children, were unfamiliar with the controls or safety rules.

Solution:
I provided clear and friendly guidance, offered demonstrations when needed, and closely monitored the rides and games to prevent misuse or accidents.

# data[].attributes.body
1. Rodeo Bull Game Supervision

Tasks Involved:

Briefed guests on safety instructions before allowing them to ride

Operated the control system to adjust the speed of the ride

Helped guests safely mount and dismount the bull

Monitored ride performance and ensured it was operated safely and responsibly

2. Nintendo Game Station

Tasks Involved:

Guided guests, especially children, in selecting and playing available games

Ensured game controllers and console were in proper working condition

Maintained a clean and organised gaming area

Monitored playing time to ensure fair access for all visitors

3. Male Toilet Cleaning

Tasks Involved:

Cleaned toilets, sinks, and mirrors

Mopped the floor and restocked supplies (soap, tissue)

Ensured the washroom was clean, hygienic, and safe for guest use

4. Sweeping & Mopping Floors

Tasks Involved:

Swept and mopped the main guest walkways and attraction areas

Removed visible dirt, trash, and debris from high-traffic zones

Ensured floors were dry and safe to prevent slipping hazards

5. Related Theory / Practical Knowledge (UMK)

Tourism Facility Operations – maintaining attraction equipment and cleanliness

Customer Service in Tourism – assisting guests in interactive activities

Occupational Health & Safety in Tourism – ensuring a hygienic and hazard-free environment

# data[].attributes.body
1. Archery Supervision

Tasks Involved:

Greeted guests and gave safety instructions

Monitored correct usage of bows and arrows

Collected equipment and maintained area cleanliness

2. Harley Bike Ride

Tasks Involved:

Guided guests on safe use of electric Harley bikes

Enforced riding paths and basic safety practices

Monitored ride duration and assisted with mounting/dismounting

3. Paddle Cart

Tasks Involved:

Helped guests with cart control and steering

Oversaw safety on the riding track

Provided clear instructions before the ride began

4. Paddle Boat

Tasks Involved:

Provided life jackets and conducted safety briefings

Assisted guests with boarding and docking the boats

Observed all boats during operation for safety issues

5. Learning to Use Safety Harnesses

Tasks Involved:

Received guidance from a trained staff member on how to correctly wear harnesses

Practised putting on and adjusting harnesses for outdoor adventure use for example flying fox and abseiling

Learned how to assist guests in securing harnesses safely and properly

Understood the importance of double-checking buckles and straps before activities

6. Related Theory / Practical Knowledge (UMK)

Eco-Tourism & Outdoor Recreation – managing nature-based activities and equipment

Tourism Safety & Risk Management – applying and explaining safety measures (e.g. harnesses, life jackets)

7. Challenge:
At first, I was unsure how to properly secure the harnesses and explain it to guests.

Solution:
I observed a senior staff member closely, practised with different harness types, and asked questions until I became confident in assisting others.

# data[].attributes.body
1. Archery Supervision

Tasks Involved:

Briefed guests on safety rules and shooting posture

Distributed and collected archery equipment

Supervised the range to ensure all participants followed safety guidelines

2. Harley Bike Ride

Tasks Involved:

Assisted guests in safely operating the electric Harley bikes

Monitored track usage and enforced safe riding practices

Reported any technical issues for maintenance

3. Paddle Boat

Tasks Involved:

Provided life jackets and conducted safety briefings

Monitored boat operations and ensured all guests stayed within permitted areas

Assisted guests during boarding and docking

4. Harness Fitting Practice for Flying Fox

Tasks Involved:

Practised how to properly fit safety harnesses on guests preparing for flying fox

Learned to adjust straps, secure buckles, and ensure the harness was tight and comfortable

Understood the importance of final safety checks before releasing the guest for the activity

Practised clear communication to guide guests through the process confidently

5. Related Theory / Practical Knowledge (UMK)

Eco-Tourism & Outdoor Recreation – managing and assisting guests in nature-based attractions

Tourism Risk & Safety Management – applying proper safety procedures and equipment use

6. Challenge:
Initially, I lacked confidence in fitting the harness securely on guests, especially children.

Solution:
I observed experienced staff members, practiced on team members first, and gradually took over under supervision. I also asked questions to fully understand each step of the fitting process.

# data[].attributes.body
1. Fun Fair Supervision

Tasks Involved:

Assisted guests at ride and game stations

Explained game rules and safety procedures to ensure smooth operation

Monitored the attraction area and guided guests when needed

Created an enjoyable atmosphere for families and children

2. Backup Photographer

Tasks Involved:

Supported the official photographer during guest photo sessions

Helped position guests and arranged props for better composition

Managed guest flow and kept the photo area tidy

Provided basic instructions to guests during shoots

3. Sweeping – First & Second Floor

Tasks Involved:

Swept walkways, attraction zones, and seating areas on both floors

Ensured that debris, dust, and litter were removed

Maintained cleanliness for better guest experience

4. Male Toilet Cleaning

Tasks Involved:

Cleaned toilet bowls, urinals, sinks, and floors

Refilled tissue, soap, and other sanitary supplies

Ensured the washroom remained hygienic and presentable throughout the day

5. Related Theory / Practical Knowledge (UMK)

Tourism Operations & Facility Management – maintaining cleanliness and managing indoor attractions

Customer Service in Tourism – ensuring guest satisfaction through support and responsiveness

Tourism Events & Photography – understanding visitor engagement through multimedia services

# data[].attributes.body
1. Archery Supervision

Tasks Involved:

Briefed guests on safety rules and shooting techniques

Distributed bows and arrows, ensuring correct handling

Supervised shooting range to prevent accidents and promote safe use

Maintained equipment and organised the archery zone

2. Harley Bike Supervision

Tasks Involved:

Instructed guests on proper use of electric Harley bikes

Ensured riders followed designated routes and rode safely

Assisted guests with mounting and dismounting

Monitored riding sessions and managed queue rotation

3. Paddle Cart Supervision

Tasks Involved:

Helped guests operate paddle carts safely

Oversaw guest movement on the track to avoid collisions

Guided children and first-time users

Ensured carts were returned and parked correctly

4. Paddle Boat Supervision

Tasks Involved:

Provided life jackets and briefed guests on water safety

Assisted guests during boarding and docking

Monitored paddle boats to ensure guests stayed within boundaries

Reported any safety issues to the operations team

5. Related Theory / Practical Knowledge (UMK)

Eco-Tourism & Outdoor Recreation – managing guest experiences in nature-based attractions

# data[].attributes.body
1. ATV Supervision

Tasks Involved:

Provided a safety briefing to guests before they operated the ATV

Ensured guests wore helmets and proper protective gear

Guided beginners on basic controls and route direction

Monitored the track during rides to ensure no reckless behavior or technical issues

Conducted visual inspections of the vehicles before and after use

2. Go-Kart Supervision

Tasks Involved:

Briefed riders on Go-Kart rules, safety signals, and emergency procedures

Checked that guests were seated securely and using seatbelts correctly

Supervised the track to ensure smooth traffic flow and avoid collisions

Provided assistance to guests in case of stalls or vehicle issues

Maintained the cleanliness and order of the Go-Kart area

3. Related Theory / Practical Knowledge (UMK)

Tourism Safety & Risk Management – applying structured safety briefings and monitoring during high-risk activities

4. Challenge:
Some guests, especially first-timers, were nervous or unsure how to control the ATV or Go-Kart.

Solution:
I gave extra attention to beginners, demonstrated the basic handling controls, and reassured them by staying nearby while they practiced before starting the full ride.

# data[].attributes.body
1. Clean the backstage restroom, R&R toilets, and wiped tables in the R&R area as preparation for an upcoming group visit.

2. Assist the supervisor in helping a group of Indian customers during the flying fox activity.
Clear dry grass in the obstacle course area.

3. Clean rooms 1 to 30.

4. Collect trash in the field assembly area.

5. Wipe chairs in the obstacle area.

6. Related Theory / Practical Knowledge (UMK)

Tourism Facility Maintenance – maintaining hygiene and cleanliness across different guest areas

Customer Service in Tourism – assisting international visitors and ensuring smooth, safe activity flow

Event Preparation & Guest Management – setting up facilities ahead of group arrival

# data[].attributes.body
1. Redeem Store Organisation & Setup

Tasks Involved:

Organised the Redeem Store display area in the outdoor section

Re-arranged extreme activity items and telematch supplies on clean racks

Installed a carpet at the extreme equipment zone to improve store appearance

Maintained cleanliness and order within the store for smooth guest access

2. Outdoor Pantry & Equipment Cleaning

Tasks Involved:

Washed dishes in the outdoor pantry and stored them in designated areas

Wiped dust from all ATVs, go-karts, bicycles, and Harley bikes to maintain presentation and hygiene

3. Basic Technical Training & Maintenance

Tasks Involved:

Learned how to service and charge Harley bikes

Observed and practised how to refuel ATVs safely

Removed paddle cart roofs and cleaned mechanical parts

Learned to service go-kart engines, including basic inspection procedures

Pumped air into all paddle cart tires

Assisted with servicing the flying fox pulley to ensure safety and functionality

4. Customer Support – Archery & Go-Kart

Tasks Involved:

Assisted guests at the archery zone by explaining safety rules and guiding them during shooting

Set up the archery equipment, including targets and safety barriers

Supported guests in the go-kart area, helping with helmets and briefing them before rides

5. Related Theory / Practical Knowledge (UMK)

Tourism Product Operations – maintaining recreational facilities and preparing activity zones

Tourism Safety & Equipment Management – learning technical care and maintenance of outdoor equipment

# data[].attributes.body
1. Intern Training – Safety Gear & Equipment Recognition

Tasks Involved:

Trained new interns on how to correctly wear and secure safety harnesses

Explained the function and correct usage of extreme activity equipment, including:

Figure of 8

Pulley

Duck (rope clamp device)

Carabiners

Safety ropes and lanyards

Conducted demonstrations and monitored interns during hands-on practice

Reinforced safety protocols and double-check routines before customer use

2. Customer Support – Flying Fox & Rock Climbing

Tasks Involved:

Helped guests wear harnesses and helmets properly

Provided safety briefings before each activity began

Guided and motivated guests, especially first-time climbers and flyers

Monitored each activity to ensure guests followed instructions

Coordinated with instructors and ground crew for smooth operations

3. Assisting at Junior Rope & High Elements Area

Tasks Involved:

Assisted guests through the junior rope course, including rope bridges and balance activities

Maintained guest confidence and comfort throughout the challenge

Ensured that all equipment was secured and activity areas were clear and safe

Observed safety limits for height and age-specific participants

4. Related Theory / Practical Knowledge (UMK)

Tourism Risk & Safety Management – applying and teaching activity-specific safety protocols

Outdoor Recreation in Tourism – supporting physical, high-adrenaline guest activities

Leadership & Communication in Tourism – delivering internal training and guest guidance

# data[].attributes.body
1. Opening Preparation – 3D Gallery

Tasks Involved:

Swept all sections of the 3D Art Gallery to ensure a clean and welcoming environment

Cleared dust and debris from the main pathways and display areas across all levels

2. Lighting Setup

Tasks Involved:

Turned on all light fixtures across three floors of the gallery

Ensured that spotlighting and ambient lighting enhanced the visibility and aesthetic of the artwork

Reported any faulty lighting to the supervisor for maintenance

3. Guest Photography & Framing

Tasks Involved:

Took creative and well-composed photos of guests posing with 3D art installations

Edited customer photos by adding digital frames using basic photo editing software

Ensured the photos were ready for digital delivery or printing if required

Assisted guests in selecting their preferred poses and frame styles

4. Related Theory / Practical Knowledge (UMK)

Tourism Attraction Management – preparing and maintaining gallery space for daily operations

Creative Multimedia in Tourism – using basic digital tools to enhance guest experience through photo editing

Customer Experience & Service – interacting with guests to provide memorable visual souvenirs

# data[].attributes.body
1. Opening – 3D Art Gallery

Tasks Involved:

Swept the floors across all gallery zones before opening to the public

Ensured that the space was clean, dust-free, and visually appealing for the first guests of the day

2. Closing – 3D Art Gallery

Tasks Involved:

Swept the entire gallery area at the end of the day

Removed trash, rearranged furniture, and prepared the gallery for the next day’s operations

Reported any damages or maintenance issues to the supervisor

3. Customer Assistance at 3D Art Gallery

Tasks Involved:

Greeted and guided customers through the 3D exhibits

Explained photo opportunities and product offerings available for purchase

Promoted additional attractions such as the Fun Fair and F&B outlets

Answered guest inquiries and ensured a smooth, enjoyable visit

4. Related Theory / Practical Knowledge (UMK)

Tourism Facility Management – maintaining cleanliness and readiness of visitor attractions

Customer Service in Tourism – providing support and product knowledge to enhance guest experience

Tourism Marketing – promoting internal products and attractions to increase visitor spending

# data[].attributes.body
1. Opening – Sweeping First & Second Floors

Tasks Involved:

Swept the first and second floors of the 3D Art Gallery to prepare for guest arrivals

Removed dust and litter to maintain a clean, welcoming environment

Ensured that high-traffic areas were clear and photo-ready

2. Backup Photographer

Tasks Involved:

Supported the main photographer by taking photos of guests at interactive art zones

Helped frame and pose guests for creative shots

Guided visitors on the best angles to capture the 3D illusions

Ensured a smooth and enjoyable photography experience

3. Fun Fair Area Supervision

Tasks Involved:

Managed game booths and ride safety at the Fun Fair section

Assisted children and families during play

Provided safety instructions and game rules

Maintained order and cleanliness in the Fun Fair zone

4. Closing – Toilet Cleaning

Tasks Involved:

Washed the guest restrooms during closing

Cleaned toilets, sinks, and floors

Restocked supplies and ensured the facilities were hygienic and guest-ready for the next day

5. Related Theory / Practical Knowledge (UMK)

Tourism Attraction Operations – preparing, operating, and closing public visitor spaces

Customer Service in Tourism – guiding and engaging guests during interactive experiences

Facility Maintenance in Tourism – maintaining hygiene and functionality of essential guest services

# data[].attributes.body
1. Opening Preparation – 3D Gallery

Tasks Involved:

Swept all sections of the 3D Art Gallery to ensure a clean and welcoming environment

Cleared dust and debris from the main pathways and display areas across all levels

2. Lighting Setup

Tasks Involved:

Turned on all light fixtures across three floors of the gallery

Ensured that spotlighting and ambient lighting enhanced the visibility and aesthetic of the artwork

Reported any faulty lighting to the supervisor for maintenance

3. Guest Photography & Framing

Tasks Involved:

Took creative and well-composed photos of guests posing with 3D art installations

Edited customer photos by adding digital frames using basic photo editing software

Ensured the photos were ready for digital delivery or printing if required

Assisted guests in selecting their preferred poses and frame styles

# data[].attributes.body
1. Opening – 3D Art Gallery

Tasks Involved:

Swept the floors across all gallery zones before opening to the public

Ensured that the space was clean, dust-free, and visually appealing for the first guests of the day

2. Closing – 3D Art Gallery

Tasks Involved:

Swept the entire gallery area at the end of the day

Removed trash, rearranged furniture, and prepared the gallery for the next day’s operations

Reported any damages or maintenance issues to the supervisor

3. Customer Assistance at 3D Art Gallery

Tasks Involved:

Greeted and guided customers through the 3D exhibits

Explained photo opportunities and product offerings available for purchase

Promoted additional attractions such as the Fun Fair and F&B outlets

Answered guest inquiries and ensured a smooth, enjoyable visit

# data[].attributes.body
1. Opening – Lighting Setup

Tasks Involved:

Switched on all lights throughout the 3D Art Gallery across multiple levels

Ensured all display areas were well-lit and visually engaging before guests arrived

Reported any malfunctioning lights to the supervisor

2. Kindergarten Group Visit from Seremban 2 Heights

Tasks Involved:

Welcomed a group of approximately 40 kindergarten children and their teachers

Provided a short introduction and safety reminders before entering the gallery

Guided the group through various zones of the 3D Art Gallery

Explained how to interact with the artwork and demonstrated fun photo spots

Helped children pose for photos and ensured they moved safely in a large group

3. Related Theory / Practical Knowledge (UMK)

Tourism Management & Operations – managing large group visits and maintaining crowd flow

Customer Service in Tourism – using age-appropriate communication to engage young visitors

Tourism Product Interpretation – explaining the significance and use of interactive exhibits

# data[].attributes.body
1. Opening Preparation – Sweeping Indoors & Outdoors

Tasks Involved:

Swept the exterior area in front of the 3D Art Gallery to ensure a tidy entrance

Cleaned and swept the first and second floors inside the gallery to prepare for daily operations

Cleared dust, litter, and debris to ensure a comfortable and photo-friendly environment

2. Fun Fair Supervision

Tasks Involved:

Operated and supervised game booths and rides in the Fun Fair section

Assisted guests, especially children, with rules and safety instructions

Monitored crowd activity to maintain a safe and enjoyable atmosphere

Ensured equipment was functioning properly and reported any issues

3. Backup Photographer

Tasks Involved:

Took photographs of guests interacting with 3D art installations

Helped position guests for fun and creative shots

Provided guidance on the best photo spots and angles

Supported the main photographer with camera use and guest flow

4. Related Theory / Practical Knowledge (UMK)

Tourism Product Operations – preparing attractions and managing guest experiences

Customer Service in Tourism – delivering a positive and engaging atmosphere

Tourism Multimedia & Promotion – contributing to visual experiences through photography

# data[].attributes.body
1. Opening – Sweeping First & Second Floors

Tasks Involved:

Swept the first and second floors of the 3D Art Gallery to prepare for guest arrivals

Removed dust and litter to maintain a clean, welcoming environment

Ensured that high-traffic areas were clear and photo-ready

2. Backup Photographer

Tasks Involved:

Supported the main photographer by taking photos of guests at interactive art zones

Helped frame and pose guests for creative shots

Guided visitors on the best angles to capture the 3D illusions

Ensured a smooth and enjoyable photography experience

3. Fun Fair Area Supervision

Tasks Involved:

Managed game booths and ride safety at the Fun Fair section

Assisted children and families during play

Provided safety instructions and game rules

Maintained order and cleanliness in the Fun Fair zone

4. Closing – Toilet Cleaning

Tasks Involved:

Washed the guest restrooms during closing

Cleaned toilets, sinks, and floors

Restocked supplies and ensured the facilities were hygienic and guest-ready for the next day

# data[].attributes.body
1. I was assigned to coordinate and supervise activities for a corporate team-building event involving the company Top Slings Trading. This required leadership, crowd management, and safety awareness.

2. Team-Building Facilitator – Telematch Activities

Tasks Involved:

Acted as the main facilitator during the telematch session for the Top Slings Trading group

Briefed participants on rules, goals, and time limits for each challenge

Monitored fair play, encouraged participation, and kept the energy high

Managed equipment and ensured all items were ready and safe for use

3. Low Rope Course Supervision

Tasks Involved:

Supervised participants as they navigated the low rope elements

Provided support and safety reminders throughout the session

Assisted with proper technique to ensure participant safety

Motivated participants to complete tasks that required team coordination and trust

4. Related Theory / Practical Knowledge (UMK)

Outdoor Recreation & Team Building – facilitating structured group activities that develop communication and leadership

Event & Activity Management in Tourism – organizing and supervising corporate engagement programs

Customer Service in Tourism – enhancing guest satisfaction through guidance and motivation during interactive sessions

# data[].attributes.body
1. RnR Area Cleaning

Tasks Involved:

Wiped all tables in the Rest & Relax (RnR) seating area to ensure cleanliness before guest arrival

Cleaned and sanitized toilets in the RnR area, including restocking toilet supplies and ensuring floors and sinks were hygienic

Checked cleanliness standards ahead of incoming guest groups

2. Grounds Maintenance – Flying Fox & Obstacle Course

Tasks Involved:

Used a leaf blower to clear dry leaves and debris around the Flying Fox and Obstacle Course areas

Ensured the safety and visibility of walkways and challenge paths

Maintained a neat appearance for guest-facing zones

3. Room Touch-Up

Tasks Involved:

Carried out light room touch-ups such as tidying beds, sweeping, and checking for litter

Ensured each room was in acceptable condition for guest use or group visits

Reported any items that required repair or deep cleaning

4. Related Theory / Practical Knowledge (UMK)

Tourism Facility & Operations Management – maintaining guest-ready spaces in outdoor tourism settings

Eco-Tourism & Recreation – ensuring activity zones are safe, clean, and visually appealing

Customer Experience in Tourism – focusing on hygiene, order, and presentation to enhance visitor satisfaction

# data[].attributes.body
1. Archery Zone Supervision

Tasks Involved:

Provided safety briefings and demonstrated correct bow-handling techniques

Assisted guests, especially beginners, with aiming and posture

Monitored the area to ensure all safety rules were followed

Maintained equipment and set up targets between sessions

2. Paddle Cart Supervision

Tasks Involved:

Guided guests on how to safely operate the paddle carts

Ensured seatbelts and helmets were properly worn

Assisted with loading and unloading, especially for younger visitors

Monitored the route for congestion or unsafe behavior

3. Paddle Boat Area Supervision

Tasks Involved:

Helped guests wear life jackets securely before boarding

Gave a short briefing on paddle control and safety rules

Monitored activity from the shore to ensure smooth and safe rides

Assisted guests with disembarking and returning life jackets

4. Harley Bike Management

Tasks Involved:

Checked the bikes before use to ensure they were clean and functioning properly

Briefed guests on controls and ride boundaries

Monitored riders during sessions and offered help when needed

Charged and parked the bikes after use

5. Related Theory / Practical Knowledge (UMK)

Eco-Tourism & Recreation – direct management of physical, guest-facing outdoor tourism activities

Tourism Risk & Safety Management – implementing safety procedures and equipment checks

Customer Service in Tourism – guiding guests through enjoyable and safe recreational experiences

# data[].attributes.body
1. Go-Kart Supervision

Tasks Involved:

Guided guests on how to operate go-karts safely before the ride

Provided safety briefings and instructions on track rules and proper helmet use

Helped guests with seatbelts, helmets, and kart adjustments

Monitored the track to ensure all guests followed the rules and drove safely

Reported any kart malfunctions and supported basic troubleshooting when necessary

2. ATV Supervision

Tasks Involved:

Briefed guests on ATV safety procedures, control mechanisms, and riding boundaries

Assisted with helmets and ensured guests were equipped with proper safety gear

Supervised guests along the ATV trail and intervened if unsafe behavior occurred

Ensured ATVs were returned in good condition and parked properly

Supported basic cleaning and preparation of ATVs for the next group

3. Related Theory / Practical Knowledge (UMK)

Outdoor & Recreational Tourism – managing high-energy, equipment-based attractions

Tourism Safety & Risk Management – enforcing strict safety standards for motorized activities

# data[].attributes.body
1. Drift Cart & VR Game Supervision

Responsibilities:

Operated and supervised the drift cart ride area, guiding guests on how to use the equipment safely

Gave instructions on playing the virtual reality (VR) games, assisted with headset fitting, and explained game rules

Ensured both activities were running smoothly and that safety procedures were followed

Sanitized equipment between guest usage to maintain hygiene

2. Female Toilet Cleaning

Responsibilities:

Cleaned and sanitized the female restroom, including toilets, sinks, and mirrors

Refilled toiletries and ensured the space was dry and safe for use

Reported any maintenance issues to the supervisor if needed

3. Sweeping & Mopping

Responsibilities:

Swept and mopped the floors on the first floor, especially in high-traffic guest areas

Removed dirt, dust, and debris to maintain a clean and presentable environment

Ensured the floor was dry and safe to prevent accidents

4. Related Theory / Practical Knowledge (UMK)

Tourism Operations Management – operating and maintaining tourism attractions with a focus on safety

Customer Service in Tourism – assisting guests in interactive experiences with clear communication

Tourism Facility Management – maintaining hygiene and cleanliness standards in visitor spaces

# data[].attributes.body
1. Drift Cart Supervision

Responsibilities:

Guided guests on how to safely operate the drift cart ride

Monitored the ride area to ensure proper usage and guest safety

Maintained the equipment and assisted in basic ride checks

2. VR Games Operation

Responsibilities:

Assisted guests with wearing VR headsets and explained the game instructions

Ensured the VR area remained safe and organized

Sanitized equipment before and after each session

3. Floor Cleaning

Responsibilities:

Swept and mopped the first floor, especially around attraction zones

Maintained a clean, dry, and safe surface for guest movement

Reported any floor damage or wet spots that could be a hazard

4. Related Theory / Practical Knowledge (UMK)

Tourism Attraction Management – handling guest experience and technical-based activities

Tourism Facility Maintenance – ensuring a clean and functional environment for visitors

Customer Service in Tourism – providing guidance and support to guests using digital attractions

# data[].attributes.body
1. Archery Supervision

Responsibilities:

Provided guests with safety briefings and instructions on how to hold and aim the bow

Monitored the archery area to ensure safety rules were followed

Helped beginners with their shooting stance and technique

Maintained the equipment and reset the targets between sessions

2. Harley Bike Station

Responsibilities:

Guided guests on how to operate the Harley-style electric bikes

Ensured all safety gear, such as helmets, was used correctly

Supervised the ride area to prevent accidents and ensure smooth flow

Charged and parked the bikes after use

3. Paddle Cart Supervision

Responsibilities:

Explained how to ride the paddle carts and ensured guests understood the safety instructions

Assisted younger riders with seatbelts and helmets

Monitored the area to maintain safety and order

Checked tires and brakes for safety before use

4. Paddle Boat Supervision

Responsibilities:

Helped guests wear life jackets securely

Briefed guests on paddling techniques and water safety rules

Assisted with boarding and disembarking

Watched over guests from the shore throughout the ride

5. Related Theory / Practical Knowledge (UMK)

Outdoor & Eco-Tourism – managing guest activities in open-air recreational environments

Tourism Risk & Safety Management – ensuring equipment safety and enforcing guest protection

Customer Experience Management – interacting with guests to ensure enjoyable and smooth participation

# data[].attributes.body
1. Laundry & Fabric Organization

Responsibilities:

Washed used bedsheets from the Country House and Camp House

Folded the clean linens neatly and arranged them in designated storage boxes

Ensured all linens were clean, dry, and ready for reuse for upcoming guests or group stays

2. Ground Maintenance – Burning Dried Pandan Leaves

Responsibilities:

Collected and safely burned dried pandan leaves in the designated disposal area

Ensured fire safety procedures were followed throughout the process

Cleared the surrounding area of debris to maintain cleanliness and reduce pest attraction

3. Room Touch-Up

Responsibilities:

Carried out general touch-up cleaning in all guest rooms

Tidied bedding, swept floors, and wiped down basic surfaces

Checked for cleanliness and reported any damages or repairs needed

4. Door Painting – Room 1 to 10 and 23 to 30

Responsibilities:

Painted the doors of Rooms 1 to 10 and Rooms 23 to 30

Applied primer and color coats evenly to enhance the visual appearance

Took care to avoid paint spills and ensured the area remained clean during and after the task

5. Related Theory / Practical Knowledge (UMK)

Tourism Facility Management – maintaining accommodation units and improving their physical appearance

Eco-Tourism Operations – applying practical upkeep in nature-based guest housing

Customer Experience in Tourism – preparing a clean and welcoming environment that directly impacts visitor satisfaction

# data[].attributes.body
1. Rodeo Bull Supervision

Responsibilities:

Operated the Rodeo Bull Ride and ensured guests were properly briefed on safety instructions

Assisted guests with getting on and off the ride

Controlled the ride settings to match the guests’ comfort and experience levels

Maintained cleanliness and monitored equipment safety

2. Nintendo Game Station

Responsibilities:

Helped guests, especially children, navigate the Nintendo gaming console

Explained how to use the controls and choose appropriate games

Managed playtime fairly and ensured the gaming area remained tidy and functioning

3. Cleaning – Male Toilet

Responsibilities:

Cleaned and sanitized the male restroom, including floors, sinks, and toilet bowls

Refilled toiletries and ensured hygiene standards were met

Reported any damage or issues to the supervisor

4. General Cleaning – Floor Area

Responsibilities:

Swept and mopped the floor across the indoor guest area, especially around high-traffic zones

Ensured floors remained dry and safe to prevent accidents

Kept the space clean and visually pleasant for visitors

5. Group Assistance – Sales Ninja Training

Responsibilities:

Helped manage and coordinate the arrival and movement of the Sales Ninja Training group

Guided the group to assigned activities and briefed them on rules for each attraction

Provided on-ground assistance to ensure their experience was smooth and organized

6. Related Theory / Practical Knowledge (UMK)

Tourism Event & Group Management – handling group logistics and providing support during scheduled visits

Tourism Facility Management – maintaining attraction spaces and restrooms in good condition

Customer Service in Tourism – assisting guests with interactive experiences and managing their safety and comfort

# data[].attributes.body
1. Rodeo Bull Supervision

Responsibilities:

Operated the Rodeo Bull Ride and ensured guests were properly briefed on safety instructions

Assisted guests with getting on and off the ride

Controlled the ride settings to match the guests’ comfort and experience levels

Maintained cleanliness and monitored equipment safety

2. Nintendo Game Station

Responsibilities:

Helped guests, especially children, navigate the Nintendo gaming console

Explained how to use the controls and choose appropriate games

Managed playtime fairly and ensured the gaming area remained tidy and functioning

3. Cleaning – Male Toilet

Responsibilities:

Cleaned and sanitized the male restroom, including floors, sinks, and toilet bowls

Refilled toiletries and ensured hygiene standards were met

Reported any damage or issues to the supervisor

4. General Cleaning – Floor Area

Responsibilities:

Swept and mopped the floor across the indoor guest area, especially around high-traffic zones

Ensured floors remained dry and safe to prevent accidents

Kept the space clean and visually pleasant for visitors

5. Related Theory / Practical Knowledge (UMK)

Tourism Facility Management – maintaining attraction spaces and restrooms in good condition

Customer Service in Tourism – assisting guests with interactive experiences and managing their safety and comfort

Tourism Product Operations – managing indoor attractions and ensuring operational readiness

# data[].attributes.body
1. Customer Assistance – Second Floor

Responsibilities:

Welcomed and assisted guests at the second-floor attractions

Provided information about the available games and rooms

Guided guests to each section and offered help when needed

Ensured a comfortable and friendly environment for visitors

2. Attraction Monitoring – Escape Room & Dinosaur Room

Responsibilities:

Monitored guest entry and exit in both the Escape Room and Dinosaur Room

Briefed guests on how the rooms work and ensured safety inside

Checked lighting, props, and ambiance before opening

Reported any malfunction or damage to the supervisor

3. General Cleaning – Floor Area

Responsibilities:

Swept and mopped the entire second-floor area to ensure cleanliness

Focused on high-traffic zones, especially near the attraction entrances

Maintained a dry and safe floor surface for visitors

4. Toilet Maintenance – Female & Male Restrooms

Responsibilities:

Cleaned and sanitized both female and male restrooms

Refilled toilet paper, soap, and other supplies

Wiped mirrors, cleaned sinks, and ensured overall hygiene standards were met

5. Related Theory / Practical Knowledge (UMK)

Tourism Product Operations – overseeing guest experiences in indoor attractions

Tourism Facility Management – maintaining cleanliness and functionality in guest-use areas

Customer Service in Tourism – engaging directly with visitors and offering assistance

# data[].attributes.body
1. Customer Assistance – Second Floor

Responsibilities:

Welcomed and assisted guests at the second-floor attractions

Provided information about the available games and rooms

Guided guests to each section and offered help when needed

Ensured a comfortable and friendly environment for visitors

2. Attraction Monitoring – Escape Room & Dinosaur Room

Responsibilities:

Monitored guest entry and exit in both the Escape Room and Dinosaur Room

Briefed guests on how the rooms work and ensured safety inside

Checked lighting, props, and ambiance before opening

Reported any malfunction or damage to the supervisor

3. General Cleaning – Floor Area

Responsibilities:

Swept and mopped the entire second-floor area to ensure cleanliness

Focused on high-traffic zones, especially near the attraction entrances

Maintained a dry and safe floor surface for visitors

4. Toilet Maintenance – Female & Male Restrooms

Responsibilities:

Cleaned and sanitized both female and male restrooms

Refilled toilet paper, soap, and other supplies

Wiped mirrors, cleaned sinks, and ensured overall hygiene standards were met

5. Related Theory / Practical Knowledge (UMK)

Tourism Product Operations – overseeing guest experiences in indoor attractions

Tourism Facility Management – maintaining cleanliness and functionality in guest-use areas

# data[].attributes.body
1. Customer Assistance – First Floor

Responsibilities:

Welcomed guests and explained the available attractions on the first floor

Assisted customers with ticket validation and basic instructions before playing

Maintained a friendly environment and ensured smooth guest movement between zones

2. Attraction Supervision – Drift Cart & VR Games

Responsibilities:

Operated and monitored the Drift Cart Ride, assisting guests with seatbelts and ride procedures

Helped guests put on and use Virtual Reality (VR) headsets, and guided them through the gameplay

Ensured all safety protocols were followed and equipment was properly sanitized between users

Checked the working condition of devices before and after sessions

3. Cleaning – Female Restroom

Responsibilities:

Cleaned and sanitized the female toilet area including sinks, mirrors, and toilet bowls

Refilled toiletries and ensured the restroom was tidy and hygienic throughout the day

4. General Floor Cleaning

Responsibilities:

Swept and mopped the entire first floor, focusing on public and attraction zones

Maintained clean, dry, and safe flooring to ensure guest comfort and avoid accidents

5. Related Theory / Practical Knowledge (UMK)

Tourism Operations Management – daily execution of indoor attraction procedures and guest interaction

Tourism Facility Maintenance – ensuring a clean, operational, and visitor-friendly environment

Customer Service in Tourism – assisting guests, resolving minor issues, and delivering clear communication

# data[].attributes.body
1. Customer Assistance – First Floor

Responsibilities:

Welcomed guests and explained the available attractions on the first floor

Assisted customers with ticket validation and basic instructions before playing

Maintained a friendly environment and ensured smooth guest movement between zones

2. Attraction Supervision – Drift Cart & VR Games

Responsibilities:

Operated and monitored the Drift Cart Ride, assisting guests with seatbelts and ride procedures

Helped guests put on and use Virtual Reality (VR) headsets, and guided them through the gameplay

Ensured all safety protocols were followed and equipment was properly sanitized between users

Checked the working condition of devices before and after sessions

3. Cleaning – Female Restroom

Responsibilities:

Cleaned and sanitized the female toilet area including sinks, mirrors, and toilet bowls

Refilled toiletries and ensured the restroom was tidy and hygienic throughout the day

4. General Floor Cleaning

Responsibilities:

Swept and mopped the entire first floor, focusing on public and attraction zones

Maintained clean, dry, and safe flooring to ensure guest comfort and avoid accidents

5. Related Theory / Practical Knowledge (UMK)

Tourism Operations Management – daily execution of indoor attraction procedures and guest interaction

# data[].attributes.body
1. Fun Fair Area Supervision

Responsibilities:

Managed and operated selected Fun Fair games

Assisted guests, especially children, with instructions and game rules

Monitored the area to ensure all activities were conducted safely and smoothly

2. Photography Duties

Responsibilities:

Took photographs of customers engaging with 3D art exhibits

Used a digital camera and basic editing software to enhance images

Ensured proper framing and angles to capture creative poses within the exhibits

3. Photo Editing, Framing & Sales

Responsibilities:

Edited customer photos using templates and branding elements

Printed and placed photos into decorative souvenir frames

Offered the framed images to customers as paid souvenirs, explaining the price and packaging options

4. Related Theory / Practical Knowledge (UMK)

Tourism Product Development – combining visual attractions with souvenir-based revenue models

Tourism Marketing & Promotion – using photography as part of experiential tourism and upselling products

Customer Service in Tourism – interacting with guests in a friendly, helpful, and professional manner

Digital Communication in Tourism – basic image editing and digital presentation for tourism merchandising

# data[].attributes.body
1. Customer Assistance – 3D Art Gallery

Responsibilities:

Greeted and assisted customers during their visit to the 3D Art Gallery

Provided guidance on how to interact with the exhibits and take creative photos

Answered questions about the gallery and nearby attractions

2. Product Promotion – 3D Art Gallery, Wild West Cowboy & Segar Recreation Eco Park

Responsibilities:

Actively promoted available tourism packages and tickets for the 3D Art Gallery, Wild West Cowboy, and Segar Recreation Eco Park

Informed guests about attraction highlights, pricing, and combo deals

Encouraged customers to explore all outlets under Port Dickson Central Market

3. Gallery Cleaning – Opening & Closing

Responsibilities:

Swept the first and second floors, as well as the interior areas of the 3D Art Gallery

Performed cleaning both before opening and after closing to ensure a clean and welcoming environment

4. Fun Fair Supervision & Photography

Responsibilities:

Served as the in-house photographer, capturing customer photos within the 3D gallery

Edited and framed photos for souvenir sales

Managed the Fun Fair area, providing guidance and ensuring game safety

5. F&B Management – Waffle Station

Responsibilities:

Operated the waffle station within the F&B area

Prepared and served waffles to guests, ensuring hygiene and food quality

Handled basic transactions and maintained the cleanliness of the station

6. Related Theory / Practical Knowledge (UMK)

Customer Service in Tourism – interacting directly with guests and responding to their needs

Tourism Product Development & Promotion – upselling packages and enhancing visitor experience

# data[].attributes.body
1. Customer Assistance – 3D Art Gallery

Responsibilities:

Greeted and assisted customers during their visit to the 3D Art Gallery

Provided guidance on how to interact with the exhibits and take creative photos

Answered questions about the gallery and nearby attractions

2. Product Promotion – Gallery, Wild West Cowboy & Segar Recreation Eco Park

Responsibilities:

Actively promoted available tourism packages and tickets for the 3D Art Gallery, Wild West Cowboy, and Segar Recreation Eco Park

Informed guests about attraction highlights, pricing, and combo deals

Encouraged customers to explore all outlets under Port Dickson Central Market

3. Gallery Cleaning – Opening & Closing

Responsibilities:

Swept the first and second floors, as well as the interior areas of the 3D Art Gallery

Performed cleaning both before opening and after closing to ensure a clean and welcoming environment

4. Fun Fair Supervision & Photography

Responsibilities:

Served as the in-house photographer, capturing customer photos within the 3D gallery

Edited and framed photos for souvenir sales

Managed the Fun Fair area, providing guidance and ensuring game safety

5. F&B Management – Waffle Station

Responsibilities:

Operated the waffle station within the F&B area

Prepared and served waffles to guests, ensuring hygiene and food quality

Handled basic transactions and maintained the cleanliness of the station

6. Related Theory / Practical Knowledge (UMK)

Customer Service in Tourism – interacting directly with guests and responding to their needs

Tourism Product Development & Promotion – upselling packages and enhancing visitor experience

Tourism Operations Management – maintaining multiple zones across attractions and food service

# data[].attributes.body
1. Attraction Supervision – Drift Cart & VR Games

Responsibilities:

Assisted guests in operating the drift cart ride, ensuring all safety procedures were followed

Guided customers in using VR headsets, explained how the games worked, and monitored equipment usage

Maintained the functionality and cleanliness of both attractions throughout the day

2. Female Toilet Cleaning

Responsibilities:

Cleaned and sanitized the female restroom, including toilets, sinks, mirrors, and floors

Restocked toilet paper and hand soap

Ensured the space was hygienic and ready for the next operational day

3. Floor Cleaning – Closing Time

Responsibilities:

Swept and mopped the entire first-floor area at the end of the day

Focused on attraction zones and high-footfall areas to maintain a clean and safe environment

Disposed of trash and ensured all cleaning tools were returned properly

4. Related Theory / Practical Knowledge (UMK)

Tourism Operations & Facility Management – managing indoor attractions and maintaining hygiene standards

Tourism Product Handling – operating interactive guest activities and ensuring equipment readiness

Customer Service in Tourism – providing hands-on support and technical guidance to visitors

# data[].attributes.body
1. Amusement Ride Supervision

Responsibilities:

Ensured the amusement rides were operational, safe, and clean before guest arrival

Greeted guests and gave basic instructions on how to enjoy the rides safely

Monitored guest activity and ensured proper use of ride equipment

2. General Cleaning – Opening & Closing

Responsibilities:

Swept and mopped the indoor and outdoor areas around the amusement rides during both opening and closing times

Removed trash and dirt to maintain a clean and safe environment for visitors

Ensured all pathways were dry and safe, especially before opening to the public

3. Female Toilet Cleaning

Responsibilities:

Cleaned and sanitized the female restroom, including toilets, basins, and mirrors

Restocked necessary supplies such as toilet paper and hand soap

Maintained cleanliness throughout the shift, especially before closing

4. Related Theory / Practical Knowledge (UMK)

Tourism Facility Management – ensuring guest facilities and attraction zones meet cleanliness and safety standards

Customer Service in Tourism – preparing a welcoming environment that enhances guest experience

Tourism Risk Management – identifying and minimizing potential safety hazards through proper maintenance

# data[].attributes.body
1. Rodeo Bull Supervision

Responsibilities:

Operated the Rodeo Bull Ride and assisted guests in mounting and dismounting safely

Briefed guests on safety measures and adjusted the ride speed according to age and comfort level

Monitored the ride to ensure safe operation and guest satisfaction

2. Nintendo Games Station

Responsibilities:

Assisted guests, especially children, with using the Nintendo game console

Explained how to start the games and offered help during gameplay

Ensured all controllers were working and the area remained tidy

3. Floor Cleaning

Responsibilities:

Swept and mopped the indoor floor area, especially around the attractions and high-traffic zones

Maintained a clean and dry floor to avoid slips or discomfort for guests

Performed spot cleaning when necessary during operational hours

4. Related Theory / Practical Knowledge (UMK)

Tourism Product Operation – overseeing interactive attractions and maintaining functionality

Customer Service in Tourism – assisting guests with engaging, hands-on experiences

Tourism Safety & Risk Management – ensuring that equipment and environments are safe for public use

Tourism Facility Maintenance – maintaining cleanliness in customer-facing spaces

# data[].attributes.body
1. Archery Supervision

Responsibilities:

Guided guests on how to properly handle and shoot a bow and arrow

Conducted safety briefings and monitored guests during the activity

Maintained equipment, reset targets, and ensured rules were followed

2. Paddle Cart Operations

Responsibilities:

Explained how to operate the paddle carts and assisted younger guests with helmets and seatbelts

Monitored the ride area to maintain safety and flow

Checked cart tires and brakes before and after each use

3. Harley Bike Supervision

Responsibilities:

Assisted guests in using electric Harley-style bikes

Ensured guests wore helmets and operated bikes safely

Parked and charged bikes after use, and maintained ride area orderliness

4. Paddle Boat Supervision

Responsibilities:

Helped guests put on life jackets correctly

Briefed users on paddling technique and water safety rules

Monitored the boating area from the shore and assisted with boarding and docking

5. Related Theory / Practical Knowledge (UMK)

Eco-Tourism & Recreation – hands-on experience in outdoor attraction management

Customer Service in Tourism – assisting and interacting with guests during leisure activities

Tourism Risk & Safety Management – applying safety protocols and guest monitoring

Entrepreneurship in Tourism – understanding how outdoor products contribute to business revenue

# data[].attributes.body
1. Rotation Assignment – Departmental Task Reassignment

Responsibilities:

Reported to the supervisor to receive the updated rotation schedule

Understood new responsibilities and operational expectations for the upcoming rotation period

Moved from previous assigned area to the new designated post as instructed

Adapted quickly to new work environments and assisted team members as needed

2. Related Theory / Practical Knowledge (UMK)

Tourism Operations Management – understanding the importance of workforce flexibility in daily operations

Human Resource & Team Management – adapting to new roles and communicating effectively with team members

Entrepreneurship in Tourism – learning how different outlets contribute to overall business structure

Tourism Product Familiarization – gaining firsthand knowledge of various tourism services and experiences

3. Challenge:
Adjusting quickly to new environments, routines, and responsibilities without prior experience in the newly assigned area.

Solution:
Maintained a proactive attitude, asked questions when unsure, and observed experienced staff to learn the required tasks efficiently.

# data[].attributes.body
1. Assigned to Rotational Duty Across Departments

Responsibilities:

Received new assignment instructions from the supervisor under the rotation schedule

Relocated to a new post to assist with operations in a different outlet or attraction

Adapted to new workflows and supported staff in executing daily routines

Learned about different roles and responsibilities to expand my understanding of the department's operations

2. Responsibilities:

Received new assignment instructions from the supervisor under the rotation schedule

Relocated to a new post to assist with operations in a different outlet or attraction

Adapted to new workflows and supported staff in executing daily routines

Learned about different roles and responsibilities to expand my understanding of the department's operations

3. Challenge:
Familiarising myself with new tasks and adjusting to different team dynamics within a short time frame.

Solution:
I observed procedures closely, asked relevant questions, and cooperated with experienced team members to ensure efficient task execution.

# data[].attributes.body
1. Customer Assistance – Second Floor

Responsibilities:

Welcomed and assisted guests arriving at the second floor

Provided basic instructions and guidance regarding the attractions available

Ensured a smooth guest experience and responded to any questions or concerns

2. Attraction Monitoring – Escape Room & Dinosaur Room

Responsibilities:

Supervised the Escape Room and Dinosaur Room, ensuring the equipment and settings were ready for guest use

Briefed visitors on safety rules and how to interact with the attractions

Ensured all props and lighting were functioning properly

Maintained safety and order while guests were in the rooms

3. Cleaning – Floor Area (Closing Time)

Responsibilities:

Swept and mopped the entire second-floor area at closing time

Focused on keeping the floor clean, dry, and ready for the next day’s operation

Removed trash and cleaned any spills or high-traffic areas

4. Restroom Maintenance – Male & Female Toilets

Responsibilities:

Cleaned and sanitized both the male and female toilets

Refilled toilet paper, soap, and other hygiene supplies

Ensured all restroom facilities were cleaned thoroughly before the end of the shift

5. Related Theory / Practical Knowledge (UMK)

Tourism Facility Management – maintaining cleanliness and functionality of customer-use areas

Tourism Product Handling – overseeing guest attractions and ensuring operational readiness

Customer Service in Tourism – guiding and assisting guests in enclosed, themed experiences

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1. Customer Assistance – First Floor

Responsibilities:

Assisted guests upon arrival at the first-floor attraction zone

Provided information and guidance on using the available games

Ensured guests felt welcomed and attended to throughout their visit

2. Drift Cart Supervision

Responsibilities:

Operated and monitored the Drift Cart activity

Ensured safety procedures were followed, including seatbelt use and speed limits

Guided guests on how to safely enjoy the ride

3. VR Games Handling

Responsibilities:

Helped guests with putting on and using Virtual Reality headsets

Provided instructions on game controls and assisted during gameplay

Ensured all devices were sanitized and functioning properly

4. Cleaning – Closing Time

Responsibilities:

Swept and mopped the first-floor area during closing hours

Focused on attraction zones and walkways to ensure cleanliness and safety

Disposed of trash and returned cleaning equipment to its proper place

5. Related Theory / Practical Knowledge (UMK)

Tourism Product Operations – managing digital and interactive attractions

Customer Service in Tourism – guiding guests and enhancing visitor experience

Tourism Facility Maintenance – performing cleaning and upkeep in operational zones

Tourism Safety & Risk Management – ensuring guest safety in ride-based attractions

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1. Outdoor Rotation Duty – Recreational Area Support

Responsibilities:

Reported to the outdoor supervisor for daily task briefing under the rotation schedule

Rotated between several outdoor attractions and facilities to support operational flow

Monitored guests’ safety and ensured activities ran smoothly

Assisted with equipment setup, cleaning, and guest interaction across different zones

2. Related Theory / Practical Knowledge (UMK)

Eco-Tourism & Recreation – practical involvement in outdoor tourism product operation

Customer Service in Tourism – enhancing visitor experience through direct engagement

Tourism Risk & Safety Management – identifying and maintaining safety protocols during physical activities

Tourism Product Development – exposure to how different outdoor elements contribute to overall experience design

3. Challenge:
Adjusting to unfamiliar tasks in different locations throughout the day.

Solution:
Maintained a flexible and proactive attitude, quickly adapted to new roles, and communicated regularly with senior staff to ensure task clarity and safet

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1. Assigned to Outdoor Rotation Task – Multi-Attraction Support

Responsibilities:

Carried out multiple responsibilities across different outdoor stations as part of the rotation schedule

Provided assistance in supervising activities such as archery, paddle boat, ATV, and more

Helped with basic safety monitoring, equipment handling, and guest assistance

Adapted to different station requirements and supported the outdoor team wherever needed

2. Related Theory / Practical Knowledge (UMK)

Outdoor & Adventure Tourism – direct exposure to the planning and running of outdoor activities

Tourism Management – applying flexibility and adaptability in real tourism settings

Tourism Operations – understanding flow, logistics, and safety in high-mobility areas

Customer Service in Tourism – building communication skills and on-ground service delivery

3. Challenge:
Shifting between different tasks with minimal transition time while maintaining service standards.

Solution:
Stayed alert and well-organised, communicated clearly with teammates, and observed how each activity was managed before jumping into the task.

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1. Outdoor Assignment Under Rotational Duty

Responsibilities:

Rotated between several outdoor activity stations to assist the operational team

Engaged with customers and ensured that all activities were running safely and smoothly

Helped in setting up, monitoring, and packing down equipment at each assigned station

Practiced flexibility by adjusting to different roles and task requirements throughout the day

2. Related Theory / Practical Knowledge (UMK)

Tourism Operations & Event Handling – applying skills in managing multiple tourism products

Adventure & Recreational Tourism – hands-on experience in outdoor guest service

Customer Relationship & Service in Tourism – enhancing interaction and responsiveness to visitor needs

Tourism Business Management – observing how outdoor segments contribute to the company’s offerings

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1. Outdoor Duty Through Task Rotation

Responsibilities:

Performed duties across different outdoor attractions based on the rotation schedule

Assisted guests in activities such as archery, paddle cart, and other recreational zones

Helped maintain safety standards and ensured equipment was functioning properly

Supported team members with setup, supervision, and closing procedures

2. Related Theory / Practical Knowledge (UMK)

Tourism Facility Operations – understanding the workflow of multiple tourism products

Recreational Tourism Management – managing guests in open-air, physical activities

Entrepreneurship in Tourism – observing how variety in product offerings enhances business value

Service Management – delivering responsive and friendly customer assistance

3. Challenge:
Quickly adjusting to new tasks while maintaining a consistent service level.

Solution:
I stayed observant, communicated actively with the team, and followed standard procedures to ensure I could perform my duties efficiently at each station.

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1. First Floor Operations – Attraction & Cleaning Duties

Tasks:

Assisted customers using the Rodeo Bull and Nintendo games

Monitored guest safety and equipment use

Washed the female toilet

Swept and mopped the floor at closing time

2. Related Theory / Practical Knowledge (UMK)

Tourism Product Handling – Managing and operating indoor attractions

Customer Service in Tourism – Assisting and guiding guests in a tourism setting

Tourism Facility Maintenance – Keeping guest spaces clean and presentable

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1. Second Floor Operations – Guest Handling & Facility Maintenance

Tasks:

Assisted customers visiting the Escape Room and Dinosaur Room

Supervised both attractions to ensure safety and smooth flow

Swept and mopped the entire floor area

Cleaned and sanitized both female and male toilets

2. Related Theory / Practical Knowledge (UMK)

Tourism Attraction Management – Monitoring indoor attractions and ensuring guest satisfaction

Customer Service in Tourism – Guiding and assisting guests in a themed environment

Tourism Facility Management – Maintaining cleanliness and hygiene in guest areas

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1. Outdoor Task Rotation – Multi-Activity Support

On this day, I was placed on rotational duty at the Outdoor Recreation section of Segar Recreation Eco Park. I assisted in various attractions and supported the team where needed.

Tasks:

Rotated between different outdoor activity zones

Assisted guests and monitored safety at assigned stations

Helped with basic setup, cleaning, and customer service

2. Related Theory / Practical Knowledge (UMK)

Eco-Tourism & Recreation – Involvement in operating outdoor attractions

Tourism Operations Management – Supporting various tasks in a flexible working environment

Customer Service in Tourism – Engaging with guests in different outdoor settings