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1. Click [+]

2. Key in your names under 'Subject'

2. Key in your responses to the 3 prompts

3. Post

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Task - finding documents quickly

Challenge - don't know which AI tool to use

Support needed - teach me how to use

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Task - Replying CaRE queries

Challenge - Secured users cannot access internet applications like ChatGPT, Pair, etc.

Support needed - Giving staff more access to such tools, speed up the process of un-securing users

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Task: Summarising meeting notes

Challenges:

classification of content

getting consent in recording meeting discussions

Some tools have a limit to the length of content they can take in

Hybrid meetings make it difficult to capture all voices clearly in a physical environment

Support needed:

Make it easier to get consent to record meeting discussions

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1. Meeting records, literature review, feedback processing, composing and enhancing replies/work output

2. Access, cost

3. Gain access, budget!

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Task - Int Comms videos using AI (eg. deep fakes?). Input script etc. AI can provide voiceover; create video

Challenges - Ethics issue? Human touch?

Support - Not sure where to begin - Software? Subscription? Leaders need to know enough/understand and willingness to try/open to risk, resources for subscription

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Task - AI integration with CaRE

Challenge - Technological feasibility

Support needed - Better infrastructure, technological capabilities

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We have many AI tools handled by different depts - EKD, TG. This is so confusing to staff - which one should we use?

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1) for design, I can use AI to churn out more visually appealing ideas, gathering feedback for video. Can also use to judge how visually appealing an infographic. For surveys and interviews i can use AI to extract themes from a response. Using transcribe.gov.sg to transcribe interviews, videos. We can also use AI to re-write effective content and make presentation. Theres a nudge tool.

2) its not 100% accurate, still requires modification. The response it returns to my prompts may not be what i had in my mind. Safety and security issues- classified info cant rlly use AI

3) teach us more ways to incorporate and how to use the AI tech

4) it would be bonus if AI can help us make presentation slides

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Klaxton, Kendrick, Chek, Szeying, Gillian

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Klaxton, Kendrick, Chek, Szeying, Gillian

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Q1: Writing formal emails, Idea generation, Summarizing reports

Q2: AI is not specific to our use case (trained on generic data and not MAS Data), No central place to find where available IT Tools, No risk guidelines (is management willing to accept the unvalidated answer in lieu of using AI)

Q3: Piloting AI initiatives, Leaders need to understand the use cases and associated risk, reward and recognise use of AI (and not give them more work)

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Task: Summarising tender proposals

Challenge:

For the AI tool to take in multiple document types efficiently

The put in the right prompts to get the best out of the data

Support:

Provide staff training to generate meaningful and correct prompts

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Task: Drafting put-ups, getting inspiration for activities

Challenge: confidentiality issues that may limit the usage, no internet PC, not sure if output is accurate, could potentially sound the same as everyone else.

Support: peer sharing of use cases w hands on practice (e.g. oneNote session w Wei Jian)

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Areas of work that can benefit from AI

Website Chatbot - so that we can reduce the need to answer L1 queries across our channels

Challenges

A lot more tech debts to clear before going on AI

Depts might not want to continue to maintain their content. This is crucial because we need to have a strong base for the answers to be accurate

How can ODC leaders help?

Set clear objectives and alignment with departments on how AI should be used to enhance users digital service experience and staff workload, aligning these goals with the overall strategy of service journey

Help to oversee and manage AI POCs by depts happening across different products, which are outside their ownership and do not understand the real constraints of the product/people