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Preparing for guests to praying maghrib and terawih

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WEEK 9 (13/5/2024) : HOW TO ARRANGE MINI TABLE BESIDE THE BED

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WEEK 9 (13/5/2024) : HOW TO ARRANGE MINI TABLE BESIDE THE BED

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HOW TO ARRANGE MINI TABLE BESIDE THE BED

Remote television casing

Remote television (make sure that remote are function)

Memo pad and pencil

Hotel room telephone

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Day 1

Reported at The Zenith Cameron Highlands

Filled in personal information form required by the company

Briefing by Miss Atira (Assistant HR) & Mr. Nasir

Received a briefing about all department in Zenith Cameron

Made an inventory of stock room equipment

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Inventory stock of room equipment

Linens and Bedding:

- Bed sheets (various sizes)

- Pillowcases

- Blankets

- Duvet covers

- Mattress protectors

- Pillows (standard and hypoallergenic)

- Towels (bath, hand, face)

- Washcloths

- Bath mats

- Bathrobes

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WEEK 1 (20/3/2024) HOUSEKEEPING CHECKLIST 

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WEEK 1 (20/3/2024) HOUSEKEEPING CHECKLIST 

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Learned to check about the detailing in room

Such as room cleaning, carpet, sliding door cleaning, balcony cleaning, and curtain cleaning.

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WEEK 1 (21/3/2024) : HOW TO ARRANGE AMENETIES

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WEEK 1 (21/3/2024) : HOW TO ARRANGE AMENETIES

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How to arranged amenities

- in the first roll there are most commonly requested by guests.

- The essential amenities such as toiletries and beverages

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TOPUP LINEN

First roll

- there are bath map, hand towel , and face towel

Second roll

- Bedsheet twin and duvet cover twin

Third roll

- Bedsheet king, duvet cover king , and pillow case

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BAHT TOWEL & YUKATA

- All the clean towel on the right side of the trolley

- Yukata on the letf side of the trolley

- All the linens are clean from laundry

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WEEK 2 (25/3/2024) : SOP OF HOUSEKEEPING

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WEEK 2 (25/3/2024) : SOP OF HOUSEKEEPING

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How to knock on the door

Approach the door and knock gently but audibly to alert the guest that you are there. Avoid knocking too loudly or aggressively, as this may startle or disturb the guest.

After knocking, wait a few moments for the guest to respond. Be patient and give them enough time to come to the door or acknowledge your presence.

If the guest opens the door, greet them politely and identify yourself as a housekeeping staff member. You can say something like, "Good morning/afternoon/evening, housekeeping," to let them know why you are there.

Smile, use polite language, and be attentive to their needs and requests.

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WEEK 2 (26/3/2024) : MASTER KEY AND KEY CARD

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WEEK 2 (26/3/2024) : MASTER KEY AND KEY CARD

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MASTER KEY AND KEY CARD

- provided to housekeeping staff in hotels to access guest rooms for cleaning and maintenance purposes.

-A master key is a special key that can unlock multiple doors within a hotel, including guest rooms.

- key card is a digital access card that can be used to electronically unlock doors.

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WEEK 2 (28/3/2024) : ETHICAL TO ENTER GUEST ROOM

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WEEK 2 (28/3/2024) : ETHICAL TO ENTER GUEST ROOM

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ETHICAL TO ENTER GUEST ROOM

-If there is no response, you can use your master key or access card to enter the room

-Follow the hotel's cleaning procedures and make sure to clean and restock all necessary items in the room

- Do not touch or move them unless necessary for cleaning purposes

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- Clearly outline the tasks that need to be completed in each room, including making beds, cleaning bathrooms, dusting, vacuuming, and replenishing amenities.

- Use checklists to ensure that all cleaning tasks are completed thoroughly in each room.

- Prioritize rooms based on guest check-out times, special requests, and any urgent cleaning needs.

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WEEK 2 (30/3/2024) : Disinfectant use for cleaning room

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WEEK 2 (30/3/2024) : Disinfectant use for cleaning room

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Disinfectant use for cleaning room

- CARE (Sodium Lauryl Sulfate (SLS) is a widely used surfactant in cleaning products, cosmetic, and personal care products. SLS's uses in these products have been thoroughly evaluated and determined to be safe for consumers and the environment.

- FRESH

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HOW TO MAKING BED

Make sure you have all your clean pillowcases, sheets, covers, etc.

Place your mattress pad on top of your mattress

Place the cover on the bed.

Fold in all of the corners

Insert duvet cover in comforter and place on the bed

Place pillows in their corresponding pillowcases, fluff, and then flatten to stand tall.

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WEEK 3 (4/4/2024) : HOW TO WIPE MINIBAR SHELVES

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WEEK 3 (4/4/2024) : HOW TO WIPE MINIBAR SHELVES

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HOW TO WIPE MINIBAR SHELVES

need a clean microfiber cloth or paper towels

a spray bottle for the cleaning solution.

Remove all items from the minibar shelves and place them on a clean surface.

Use a dry microfiber cloth to gently dust off

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WEEK 3 (5/4/2024) : HOW TO CLEAN MINI FRIDGE

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WEEK 3 (5/4/2024) : HOW TO CLEAN MINI FRIDGE

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HOW TO CLEAN MINI FRIDGE

Take out all items from the mini fridge, including food, drinks, and any removable shelves or drawers.

Wash removable shelves or drawers or use cloth to take dust off

clean inside and outside of the frigde with cloth

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WEEK 3 (6/4/2024) : HOW TO ARRANGED EQUIPMENT AT MINIBAR SHELVES

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WEEK 3 (6/4/2024) : HOW TO ARRANGED EQUIPMENT AT MINIBAR SHELVES

# data[].attributes.body
HOW TO ARRANGED EQUIPMENT AT MINIBAR SHELVES

The necessary at minibar shelves is goblet, kettle, and cup

Nescafe, tea, white sugar, brown sugar, creamer, and mineral water must have in minibar shelves

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WEEK 3 (7/4/2024) : HOW TO CLEAN MINI TABLE  BESIDE THE BED

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WEEK 3 (7/4/2024) : HOW TO CLEAN MINI TABLE  BESIDE THE BED

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HOW TO CLEAN MINI TABLE BESIDE THE BED

Take out all items from the table

Use cloth to take dust off

Return the item to their place

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WEEK 4 (8/4/2024) : HOW TO ARRANGE THE AMENITIES IN CLOSET

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WEEK 4 (8/4/2024) : HOW TO ARRANGE THE AMENITIES IN CLOSET

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HOW TO ARRANGE THE AMENITIES IN CLOSET

ROLL - extra bed

SECOND ROLL - Yukata , hanger , safety box, iron and iron board, slippers, laundry bag and shoes polish

THIRD COMPARTMENT - HAIR DRYER, PRAYER MAT, WEIGHT SCALE

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HOW TO WASH SINKI

need gloves, a scrubbing sponge or brush, a cleaning solution (such as a mild detergent or all-purpose cleaner), disinfectant spray or wipes, and clean towels or cloths.

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HOW TO WIPE MIRROR

Spray a small amount of glass cleaner onto the mirror surface

Use a clean paper towel to wipe the mirror

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WEEK 4 (11/4/2024) : HOW TO CLEAN BATH TUB

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WEEK 4 (11/4/2024) : HOW TO CLEAN BATH TUB

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HOW TO CLEAN BATH TUB

Clean the bathtub:

Rinse the bathtub with warm water

Apply a bathroom cleaner or disinfectant to the tub surface.

Use a scrubbing sponge or brush

Rinse the bathtub thoroughly with clean water.

Dry the tub with a clean towel to prevent water spots.

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WEEK 4 (12/4/2024) : HOW TO CLEAN BATHROOM

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WEEK 4 (12/4/2024) : HOW TO CLEAN BATHROOM

# data[].attributes.body
HOW TO CLEAN BATHROOM

Wipe down all surface in the bathroom with a disinfectant wipe or spray.

Use glass cleaner and paper towels to clean and polish mirrors.

Replace any used towels with fresh ones.

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WEEK 4 (13/4/2024) : HOW TO CLEAN TOILET BOWL

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WEEK 4 (13/4/2024) : HOW TO CLEAN TOILET BOWL

# data[].attributes.body
HOW TO CLEAN TOILET BOWL

Apply toilet bowl cleaner to the inside of the toilet bowl and let it sit for a few minutes.

Use a toilet brush to scrub the inside of the bowl, including under the rim.

Wipe down the exterior of the toilet, including the seat, lid, and base, with a disinfectant wipe or spray.

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WEEK 4 (14/4/2024) : HOW TO WIPE BATHROOM MIRROR

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WEEK 4 (14/4/2024) : HOW TO WIPE BATHROOM MIRROR

# data[].attributes.body
HOW TO WIPE BATHROOM MIRROR

Spray a small amount of glass cleaner onto the mirror surface

Use a clean paper towel to wipe the mirror

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WEEK 5 HOW TO WIPE MIGNIFYING MIRROR

Spray glass cleaner on the the mirror

Wipe the mirror with a soft cloth in a circular motion, beginning in the centre and moving outward.

Be mindful of any stains or smudges

Use a dry towel to buff the mirror to get rid of any residue or streaks.

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WEEK 5 16/4/2024 : HOW TO WIPE A WATER FUCET

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WEEK 5 16/4/2024 : HOW TO WIPE A WATER FUCET

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HOW TO WIPE A WATER FUCET

Wipe down the tap with a damp cloth or sponge to get rid of any dirt, water stains and soap scum.

To remove dirt from hard-to-reach locations, use an old toothbrush or a small brush.

To avoid water stains or streaks, use a fresh, dry cloth to wipe down the tap.

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WEEK 5 18/4/2024 : HOW TO CLEAN WALL GROUTING

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WEEK 5 18/4/2024 : HOW TO CLEAN WALL GROUTING

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HOW TO CLEAN WALL GROUTING

To remove dirt and grime, spray the solution onto the grout lines and allow it to sit for a few minutes.

Scrub the grout lines with an old toothbrush or a stiff-bristled brush.

Use clean water to rinse the area, then pat dry with a towel.

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WEEK 5 19/4/2024 : HOW TO POLISH SHOWER COBRA

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WEEK 5 19/4/2024 : HOW TO POLISH SHOWER COBRA

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HOW TO POLISH SHOWER COBRA

Wipe clean the shower head with a soft cloth or sponge dipped in the chemical (CARE) to get rid of any soap residue or mineral deposits.

wait a few minutes before cleaning it to get rid of tough stains.

Use fresh water to rinse the shower head, then pat dry with a towel.

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WEEK 5 20/4/2024 : HOW TO CLEAN BATHROOM FLOOR

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WEEK 5 20/4/2024 : HOW TO CLEAN BATHROOM FLOOR

# data[].attributes.body
HOW TO CLEAN BATHROOM FLOOR

- Vacuum or sweep the bathroom floor to get rid of any hair, dust or dirt.

- Use a light floor cleanser mixed with warm water to mop the floor.

- Particular attention should be given to edges and corners where dirt likes to collect. After giving the floor a thorough rinse with clean water, pat it dry with a towel or let it air dry.

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HOW TO CLEAN DUSTBIN

Empty the dustbin and rinse it with warm, soapy water.

Use a scrub brush or sponge to scrub away any dirt or residue inside the dustbin.

Rinse the dustbin thoroughly with clean water and allow it to air dry

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WEEK 6 (23/4/2024): HOW TO FOLD HAND TOWEL

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WEEK 6 (23/4/2024): HOW TO FOLD HAND TOWEL

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WEEK 6 (25/4/2024): HOW TO FOLD FACE TOWEL

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WEEK 6 (25/4/2024): HOW TO FOLD FACE TOWEL

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WEEK 6 (26/4/2024): HOW TO MAKE SWAN TOWEL

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WEEK 6 (26/4/2024): HOW TO MAKE SWAN TOWEL

# data[].attributes.body
Need bath towel and a hand towel to create the swan.

Lay out the bath towel flat on the bed

Fold the towel in half

Tightly roll the towel towards the center, stopping about two-thirds of the way.

Take one end of the rolled towel and bend it upwards to form the swan's neck

Lay the hand towel flat and fold it in half lengthwise.

Fold hand towel to a small size and place it on top of the swan

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WEEK 11 (27/4/2024): NORMAL HONEYMOON PACKAGE

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WEEK 11 (27/4/2024): NORMAL HONEYMOON PACKAGE

# data[].attributes.body
Honeymoon package

Hotel will decorate the room with swan, fresh roses, balloon and hand bouquet

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WEEK 7 (29/4/2024) : HOW TO CLEAN COBWEB

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WEEK 7 (29/4/2024) : HOW TO CLEAN COBWEB

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Using a duster or broom to reach and gently sweep away the cobwebs.

Check corners and ceilings

Wipe down surfaces where the cobwebs were located. This will help remove any remaining dust and dirt.

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WEEK 2 (31/3/2024) : HOW TO SET UP THE TROLLEY

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WEEK 2 (31/3/2024) : HOW TO SET UP THE TROLLEY

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Organize the cart

-Make sure the cart has compartments and is well-organized.

Stock up on supplies

-To prevent disruptions when cleaning, make sure the trolley is completely equipped with all necessary cleaning goods before beginning work.

Make sure the cleaning products are easily found and accessible by labeling the containers on the trolley.

Maintain good hygiene When working with cleaning chemicals, put on gloves and other personal protection equipment to prevent exposure.

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WEEK 6 (28/4/2024) : STOCK UP ALL LINENS AT LAUNDRY

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WEEK 6 (28/4/2024) : STOCK UP ALL LINENS AT LAUNDRY

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- Before start setting the trolley, housekeeping have to topup all the linens at laundry.

- Including towels, bed sheets, pillowcases, and blankets, are topped up and replenished regularly.

- Housekeeping staff must maintain an inventory of clean linens to ensure that guests always have access to fresh and clean linens during their stay.

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Submitted a report to the supervisor regarding maintenance issues

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ZENITH SUITES (LEVEL 7)

today cleaning special or vip room of hotel

this room a bit special because have spacious space for living room

also bed and toiletries different from another room

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WEEK 7 (3/5/2024) : ROOM SERVICE FOR STAY ON ROOM

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WEEK 7 (3/5/2024) : ROOM SERVICE FOR STAY ON ROOM

# data[].attributes.body
Task: Room Cleaning (LEVEL 6)

- As usual started by stripping the bed linens and placing them in a laundry trolley.

- Made the bed with fresh linens and arranged pillows neatly.

- Emptied all trash bins in the room

- Wiped down all surfaces including tables, desks, and minibar shelves.

- Cleaned the bathroom thoroughly, including the toilet, sink, and shower/tub.

- Restocked toiletries and towels as needed.

- Vacuumed the floor

*Continue until all room are cleaning

*For stay on room if guest leave this card, housekeeping have to change the linens

# data[].attributes.body
Task: Room Cleaning (LEVEL 6)

- Started briefing by supervisor

- Collecting the linens at laundry and necessary supplies trolley.

- Checked the room assignment sheet

- Knocked on the door and announced "Housekeeping" before entering.

- Entered the room

- Started by stripping the bed linens and placing them in a laundry trolley.

- Made the bed with fresh linens and arranged pillows neatly.

- Emptied all trash bins in the room

- Wiped down all surfaces including tables, desks, and minibar shelves.

- Cleaned the bathroom thoroughly, including the toilet, sink, and shower/tub.

- Restocked toiletries and towels as needed.

- Vacuumed the floor

*Continue until all room are cleaning

*Special request for room 222

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WEEK 7 (5/5/2024) : HOW TO TIE UP BATHROBE 

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WEEK 7 (5/5/2024) : HOW TO TIE UP BATHROBE 

# data[].attributes.body
For signature room twin and king in the shelves must have 4 hanger and 2 bathrobe

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This card for guest that on DND sign for their room

housekeeping have to give this card to guest to make sure that guest did not want service room

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Lay the bedsheet and spread out and tucked in neatly at the foot of the bed.

Place a duvet and blanket on top of the flat sheet, ensuring that it is centered and hanging evenly on both sides of the bed.

Fold the top edge of the flat sheet and duvet down to create a clean, crisp look at the head of the bed.

Add pillows with clean pillowcases, arranging them neatly at the head of the bed.

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WEEK 8 (10/5/2024) : CLAIM FOR HARI NUZUL AL- QURAN

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WEEK 8 (10/5/2024) : CLAIM FOR HARI NUZUL AL- QURAN

# data[].attributes.body
Task: Room Cleaning (LEVEL 6)

- Started briefing by supervisor

- Collecting the linens at laundry and necessary supplies trolley.

- Checked the room assignment sheet

- Knocked on the door and announced "Housekeeping" before entering.

- Entered the room

- Started by stripping the bed linens and placing them in a laundry trolley.

- Made the bed with fresh linens and arranged pillows neatly.

- Emptied all trash bins in the room

- Wiped down all surfaces including tables, desks, and minibar shelves.

- Cleaned the bathroom thoroughly, including the toilet, sink, and shower/tub.

- Restocked toiletries and towels as needed.

- Vacuumed the floor

*Continue until all room are cleaning

# data[].attributes.body
Things to do before shift end

Throw away all the trash

Go to laundry to send laundry trolley

Returned the trolley necessary to the designated storage area.

Conducted a quick inventory check of cleaning supplies on the trolley and restocked as needed.

Submitted a report to the supervisor regarding completed tasks

# data[].attributes.body
Cleaned the bathroom thoroughly, including the toilet, sink, and shower/tub.

- Restocked toiletries and towels as needed.

- Vacuumed the floor

*Continue until all room are cleaning

# data[].attributes.body
TASK : Bathroom Cleaning (LEVEL 4)

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

# data[].attributes.body
Room Cleaning:

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

# data[].attributes.body
Room Cleaning (LEVEL 2)

- As usually make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

*ROOM 202 request for swan towel

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Use brush or sponge and soap to wash inside the kettle

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SOFA SETTING

Sofa must well maintained.

Must be on the left of bed and facing with television

Lamp must be center behind the sofa

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Wiping dustbin and clear the trash at lift landing

Using spray and wiping cloth

Wiping dustbin and clear the trash at lift landing floor by floor

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Public Area Cleaning:

- vacuum floors area lift landing

- Dust all surfaces, including furniture

- Clean the table

# data[].attributes.body
TASK : Bathroom Cleaning (LEVEL 5)

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

# data[].attributes.body
Room Cleaning (LEVEL 5)

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

# data[].attributes.body
TASK : Bathroom Cleaning (LEVEL 4)

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

# data[].attributes.headline
WEEK 15 (27/6/2024) : DAILY STOCK ISSUANCE 

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WEEK 15 (27/6/2024) : DAILY STOCK ISSUANCE 

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Daily stock issuance

Inventory Control

-to keep track of the items being used and ensure that there is no misuse or theft of supplies.

Cost Control

-to monitoring the consumption of supplies and ensures that they are being used efficiently. This can help in controlling costs and avoiding wastage.

# data[].attributes.headline
WEEK 15 (28/6/2024): ROOM CLEANING AND SWAN TOWEL

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WEEK 15 (28/6/2024): ROOM CLEANING AND SWAN TOWEL

# data[].attributes.body
ROOM CLEANING AND SWAN TOWEL (LEVEL 4)

Making bed

Make sure you have all your clean pillowcases, sheets, covers, etc.

Place your mattress pad on top of your mattress

Place the cover on the bed.

Fold in all of the corners

Insert duvet cover in comforter and place on the bed

Place pillows in their corresponding pillowcases, fluff, and then flatten to stand tall.

*416,417, and 422 request for swan towel

# data[].attributes.body
Bathroom Cleaning (LEVEL 4)

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

# data[].attributes.body
Room Cleaning (LEVEL 4)

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

# data[].attributes.body
Today before start Cleaning room we do inventory stock

Room Cleaning (LEVEL 4)

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

# data[].attributes.headline
WEEK 16 (3/7/2024) : ROOM CLEANING FOR THE LAST TIME

# data[].attributes.subject
WEEK 16 (3/7/2024) : ROOM CLEANING FOR THE LAST TIME

# data[].attributes.body
Room Cleaning (LEVEL 4)

- Make the bed neatly with fresh linens

- Dust all surfaces, including furniture, lamps, and decor

- Vacuum the carpet

- Clean mirrors and windows

- Empty trash

- Refill amenities such as soap, shampoo, and towels

Bathroom Cleaning:

- Clean and disinfect the toilet, sink, and shower/tub

- Refill amenities such as soap, shampoo, and toilet paper

- Clean mirrors and windows

# data[].attributes.headline
WEEK 16 (4/7/2024): CLAIM FOR LABOUR DAY

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WEEK 16 (4/7/2024): CLAIM FOR LABOUR DAY

# data[].attributes.headline
WEEK 16 (5/7/2024) : CLAIM FOR AIDULADHA

# data[].attributes.subject
WEEK 16 (5/7/2024) : CLAIM FOR AIDULADHA

# data[].attributes.body
testing