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Identifying and responding to their need in terms of feature requests.

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Resolving issues.

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Doing our best in each role to work toward/meet company smart goal

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Customer support

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Weekly Small Team Meetings
Monthly All-Employee Meetings

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Actively offering training so customers get what they paid for.

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Responding to bugs and implementing feature requests

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Executing timely feature requests

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Knowing where we are and where we are going.

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Taking the time to discuss and iterate things to make sure they're done right.

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Timely, professional, helpful, informative

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We're an incredibly high-functioning team, and we work well together to take care of our customers

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Showing respect and support to one another

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Easy fixes are typically handled very quickly with good communication back to the customer.   Quick responses to the "How do I...."

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We identify priorities and pull in a focused direction most of the time.

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We're good about acknowledging the efforts of everyone on the team

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Constantly updating features based on customer needs.

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Always innovating to improve.

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Respecting and appreciating one another.

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At times an urgent priority project raises to the top of the things to do list and we adjust..

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We fix things quickly, and we do it well

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Continue to grow the training team.
(due to all of the awesome sales team efforts)

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Need more trainers to free up sales team to keep selling

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Delegate more so not stretched so thin

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I think there could be more planning and organization around the big goals for the year and getting everyone in-the-know.

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There's plenty of room in the platform for our customer-base to continue grow ;)

As that happens, we'll need to grow the dev team to support the creation, release, and maintenance of features

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Let them continue to guide improvements across the platform

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ability to wear less hats for more growth within our lane

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The platform could benefit from design improvements as well as self guided tours to ease pressure from trainers

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Cross training

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Understanding what's being accomplished and what's being worked on.

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Attending more conferences, hosting social hours with partners/potential partners

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we could use more automated tools to help reduce the amount of bugs we create; there are many layers to consider for just about every page on the site so changing existing features becomes increasingly more challenging as time goes on without more investment in automated tests

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Continuing to grow out all departments to ease workload as well as support additional customers and site features

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Announcements page - be proactive on topics

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Continue making time for things that make us more productive, ie technical debt, more admin tools, etc

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Unit tests!

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Use a more modern, efficient system versus CSV format

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Features - which ones are being worked on so sales can share with customers

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More in person opportunities to get higher yield results

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Need regular and frequent opportunities to interact with education professionals

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Pretests and post tests
premade by grade level

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More implementation models and classroom resources for how NGM is utilized