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Established in 2005

Acquired in 2007 by Booking Holdings Inc.

Headquartered: Singapore

Providing a network of over 2 million accommodation properties

Agoda was a pioneer in non-hotel accommodation

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Agoda provides online booking and flight ticketing services.
It has a total of up to 10 service responses to the needs of around 15M travelers all over the world.

In specific, there are:

Hotel booking: for one night or long day travel

Flights booking, and combine with the hotel at once

Finding activities: apply for a short time hanging out and stress relief

Car rentals and airport transport: finding an ideal car to pick you up or to go around for a specific time

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After the customer completes the booking and payment steps, Agoda will accept the order as soon as they receive the customer's data.

Staff will get the information about the hotel that customer has chosen, the number, type of room, check-in, check-out date as well as the customer's personal information and payment method, then send and display it to Agoda internally.

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Step 2: Check and confirm customer information

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Step 2: Check and confirm customer information

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Staff will check all the customer information and send a confirmation email with the reservation number for customer

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Step 3: Confirm with third-party partner

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Step 3: Confirm with third-party partner

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Staff will transfer all the related information of the customer to the hotel/airport staff to complete this process. All that's left for the customer to do is go to the pre-booked location and complete the transaction

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Step 4: Process order cancellation and refund 

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Step 4: Process order cancellation and refund 

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Agoda also enables you to cancel your reservation when your schedule suddenly changes.

After canceling, you will also get an email to your registered email address confirming it.

Cancellation Policy
Agoda doesn't impose cancellation fees unless indicated in the policy.

Cancellation after the due date incurs a minimum 1-night charge, unless otherwise noted.

Non-arrival results in a 1 night or more late cancellation fee.

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If you cancel your order after you've already paid for it. Agoda will give you a refund

Refund Policy

Agoda refunds 100% of the stay within 10 days of cancellation.

If you reserve during high season, festivals, or fail the cancellation deadline, the hotel may charge a penalty fee and it will be deducted from the refund.

Most shorter stays are resolved within 10 days, less any relevant fines. Agoda will email you if your refund takes more than 10 days.

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Step 5: Monitor and handle complaints or arising problems

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Step 5: Monitor and handle complaints or arising problems

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If you have any complaints or problems that need to be resolved, you can contact Agoda's Customer Support Center and provide them with information about it. Agoda will coordinate with Accommodation or Partner to identify the most suitable solution.

Claims about Support Services are subject to the Support Service Partner's terms.