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Here's a sample letter to help you draft your own complaint about a product or service.

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http://www.cbsnews.com/news/earning-good-housekeepings-seal-of-approval/

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(CBS News) The phrase SEAL OF APPROVAL is part of our language . . . in no small part because of one very familiar magazine. Martha Teichner shows us the labwork behind the logo:

Peter Thomas Roth had been on QVC selling his anti-aging skin products before, with so-so results. But then, on January 28, he hit the jackpot.

On that date, he told Teichner, "We sold $2.2 million of retail on QVC, and we had a wait list."

What changed? A little sticker, going on every box. Roth has no doubt that earning the Good Housekeeping Seal made all the difference. "Having this nice little seal on it sealed the deal," he laughed.

Far from being some stodgy relic of your mother or grandmother's era, the 128-year-old Good Housekeeping means business, and always has.

The Seal of Approval dates back to 1909, said Rosemary Ellis, editor-in-chief of Good Housekeeping magazine.

"If we were starting a magazine today, we would never name it 'Good Housekeeping,'" Ellis said.

The magazine promoted itself as "a family journal . . . conducted in the interest of the higher life of the household."

But feminists, before you sneer, consider what that involved. The magazine was vocal in pushing for passage of the Pure Food and Drug Act in 1905. "There was no Federal Trade Commission, there was no Consumer Product Safety Commission when the magazine started," Ellis said.

If you've never thought of Good Housekeeping as controversial - radical, even -- think again.

They stopped taking cigarette ads in 1952, twelve years before the Surgeon General's report came out. "Because research was coming out of Europe that very clearly linked cigarette smoking to cancer, and we didn't want that in the magazine," said Ellis.

She introduced Teichner to the Good Housekeeping "Wall of Shame" -- products called out in the magazine for being dangerous or deceptive.

A children's Halloween costume, for example."They're supposed to be flame retardant," Ellis said. "This one went up in flames in 1.7 seconds."

The magazine's world-famous research labs are the result of its history of activism. No product is advertised between its covers without being tested and approved. If a product with the Seal turns out to be defective, Good Housekeeping -- not the manufacturer -- will replace it or refund your money.

Good Housekeeping evaluates just about anything anybody (but especially women) might consider buying, from blenders to bathing suits.

"Slimming bathing suits, as a matter of fact," said Carolyn Forte of the Good Housekeeping Research Institute. "We're in the process now with evaluating just how well they slim."

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Earning Good Housekeeping's Seal of Approval

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(CBS News) The phrase SEAL OF APPROVAL is part of our language . . . in no small part because of one very familiar magazine. Martha Teichner shows us the labwork behind the logo: Peter Thomas Roth had been on QVC selling his anti-aging skin products before, with so-so results.

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(CBS News) The phrase SEAL OF APPROVAL is part of our language . . . in no small part because of one very familiar magazine. Martha Teichner shows us the labwork behind the logo:

Peter Thomas Roth had been on QVC selling his anti-aging skin products before, with so-so results. But then, on January 28, he hit the jackpot.

On that date, he told Teichner, "We sold $2.2 million of retail on QVC, and we had a wait list."

What changed? A little sticker, going on every box. Roth has no doubt that earning the Good Housekeeping Seal made all the difference. "Having this nice little seal on it sealed the deal," he laughed.

Far from being some stodgy relic of your mother or grandmother's era, the 128-year-old Good Housekeeping means business, and always has.

The Seal of Approval dates back to 1909, said Rosemary Ellis, editor-in-chief of Good Housekeeping magazine.

"If we were starting a magazine today, we would never name it 'Good Housekeeping,'" Ellis said.

The magazine promoted itself as "a family journal . . . conducted in the interest of the higher life of the household."

But feminists, before you sneer, consider what that involved. The magazine was vocal in pushing for passage of the Pure Food and Drug Act in 1905. "There was no Federal Trade Commission, there was no Consumer Product Safety Commission when the magazine started," Ellis said.

If you've never thought of Good Housekeeping as controversial - radical, even -- think again.

They stopped taking cigarette ads in 1952, twelve years before the Surgeon General's report came out. "Because research was coming out of Europe that very clearly linked cigarette smoking to cancer, and we didn't want that in the magazine," said Ellis.

She introduced Teichner to the Good Housekeeping "Wall of Shame" -- products called out in the magazine for being dangerous or deceptive.

A children's Halloween costume, for example."They're supposed to be flame retardant," Ellis said. "This one went up in flames in 1.7 seconds."

The magazine's world-famous research labs are the result of its history of activism. No product is advertised between its covers without being tested and approved. If a product with the Seal turns out to be defective, Good Housekeeping -- not the manufacturer -- will replace it or refund your money.

Good Housekeeping evaluates just about anything anybody (but especially women) might consider buying, from blenders to bathing suits.

"Slimming bathing suits, as a matter of fact," said Carolyn Forte of the Good Housekeeping Research Institute. "We're in the process now with evaluating just how well they slim."

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Earning Good Housekeeping's Seal of Approval

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(CBS News) The phrase SEAL OF APPROVAL is part of our language . . . in no small part because of one very familiar magazine. Martha Teichner shows us the labwork behind the logo: Peter Thomas Roth had been on QVC selling his anti-aging skin products before, with so-so results.

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Have you ever seen the seal on a product?

What does the seal mean?

When was the seal invented?

When was the magazine first published?

What happens when a product with the seal becomes defective?

Describe a product with the seal that was defective?

What does the green seal mean?

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Imagine you are working at a music store. A customer returns with a CD that skips. The customer is rude towards you How do you feel?

What are your reactions if the customer is polite towards you?

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How can a consumer make a complaint about a product? Explain

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What is a consumer complaint?

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SWBAT....

Outline the process of making a consumer complaint.