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I am here at the same place i worked last year on my first siep. Bubbly Baby Spa which located at Tanjung Tokong, Georgetown, Penang. On the first day, i get to know the information about the company as the company's background from the supervisor. In the same time, i do the same routine as housekeeping like the first siep i have done. Housekeeping is the first i should do everyday as a routine before the first appointment. Our spa operated from 10a.m. to 7p.m. Housekeeping is which responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public area, back area and surroundings to make customer feel comfortable to bring their babies around.

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During weekend, it will be pack for us with full appointment until sometimes our lunch time will be drag. The first appointment at 10.30a.m. The baby was a colic baby. Colic baby is known as infantile colic, is defined as episodes of crying for more than three hours a day, for more than three days a week, for three weeks in an otherwise healthy child. The baby cry non-stop. I changed his diapers into swimming diapers. Swim diapers are specifically made to be worn in the pool or at the beach. Their purpose is to prevent the diaper from swelling up, becoming uncomfortable, and losing its ability to perform its intended function.

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Why parents bring their babies to spa ? Babies can either experience hydrotherapy or a massage done from us.  We used mustela which product from France. It is a product to protect the skin of babies, mother-to-be and young mothers today and for tomorrow. For the massage session, we are using mustela massage oil on the baby. Massage helps the baby to become aware of his body. It prepares him for sleep, and also relieve minor stomach ache. We will start massage from the both legs and follow by stomach, chest, hands and lastly on the back body of the baby.

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On the third day of working. There are packages for baby. The first is for baby float@swim is at RM49. The duration is for 30 minutes and swim diaper included. Second, massage is at RM40 for 30 minutes. The third package is baby float and massage session which we have 4 packages . The first one is itsy-bitsy spa validity for 6 months at 3 times for RM267. Second is simply-sweety spa validity for 6 months at 5 times for RM445. Third, happy-honey spa validity for 12 months at 10 times for RM890. Last jolly-molly spa for 12 months at 20 times for
RM1 780.

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Bubbly Baby Spa also sells a lot of products as baby foods, baby attire, floats, baby skincare and toys. The foods that we sell are baby snacks and cereals. The snacks have many types of flavour which are chocolate, spinach, corn, pumpkin, blueberries and strawberries. The baby foods are imported from Korea, Australia and Thailand. The Korean baby’s food brand is Renewallife, while the Australian baby’s food brand is Happy Baby. For the Thailand baby’s food brand is Apple Monkey. They are all organic foods. They are all organic foods. As weaning marks, the beginning of taste development, it’s best not to allow babies to get accustomed to poor quality, processed foods as it can easily become an ingrained habit for years or even a lifetime. There are different prices for our baby foods which the cheapest at RM8.90 for Korean’s baby food and the expensive at RM27.70 for Australian’s baby foods.

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I learn to wash the baby towels using a specific soflan. I'll spin it almost 3 times to make sure it really easy to get dry easily. It have 2 types of towels which is that wide one for babies after swim and the small colourful one to wipe their saliva and put around the baby's neck if they are using neck float. After spinning it then i'll dry it behind near to the window to make sure it get the sun and wind from outside. We usually dry the towels for a day and pick it on the next day. After that, i'll fold it. To fold it also we have a specific way

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Today is the last day of working which i learn about the strength, weakness, threat and opportunity of Bubbly Baby Spa which i asked my supervisor about it. The strength is product posting service online (Lazada)- we are having posting for customers that purchase our product such us Mustela and we will be posting it out every week based on the purchase order. The weakness is not strategic location- due the location of our spa is not strategy, we will not be known to people outside. They will not recognize about our spa. the threat is competitors- the competitors are like Hipopo which having the same services with us. This can threaten our business. last one the opportunity is increase products selling- she also plans to add more Mustela and baby foods to approach customer to purchase for their babies also for them. This can make more customer to walk into our company to look over it.

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Today i learn more about the jaccuzi. Which that we have 3 jaccuzi for babies at 1-2 months. The big jaccuzi for babies up to 2 months. I also learn about the float. We are having 3 types of float which is neck float, waist float and sit float. The neck float is for the babies below 1 years old and the sit and waist float for babies up to 1 years old. This is because the baby will not fall in the jaccuzi and to comfort them. We have 4 neck floats, 2 waist float and 4 sit float. The age that can come to out spa is for babies up to 27 days until 4 years old. Babies which is 27 days and the weight is above 4kg can have our services. We will provide for them the best float and massage session.

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Hygiene refers to behaviours that can improve cleanliness. Our PBA water is not clean enough and have chlorine.  Chlorine not only kills the bad bacteria that can make us sick, but it also kills good bacteria on which our skin relies. In this baby spa business, we always ensure that the water is free from chlorine that may cause acne, dry skin and rashes. We are having the filter and anti-bacteria system to purify and clean the water. The water which without the filtration and anti-bacteria system the water is dirty which is in brownish in colour. We will use the system to make the water clear as crystal.

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Today i learn to do warm up for babies before they get into the jaccuzi. Warming up increases body temperature, which reduces the chance for muscle and tendon injuries. A 15-20 minute warm-up increases blood flow to the exercising. It is also to make their metabolisme energy is high to kick and release energy during swimming. Babies get tired easily because they are too small due to their metabolisme of body so with warm up they will be more in the jaccuzi. Warm up is also important to make sure the babies get the signal to move their body in the jaccuzi as well they are being guide by us.