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First day of work, i got briefing from the front office supervisor. Then my colleague  took me for a tour around the resort. Since this resort don't have a SPA, so I been brief the job scope of front office / reception.

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Today I learn how the system works, I learn the procedure when customer check-in for their room.
After lunch I started key-in data of some old transaction

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For 3rd day, i been given evening shift, means i start work on 8.30pm until morning 7.30am. Because the front office have to standby 24 hours for the customer. I learn that there is 3 shift in a normal hospitality company

Its a new experiences for me.

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Today my shift back to noon shift. Which today I go in to the main office to learn about a little bit of marketing and sales system. How they works, and how to maintain company's income.

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I'm back to the reception. because today is weekend, where there is a lot of customer come for holiday.
I use what i learn in day 2 and practical it today, which i started slow, but slowly I'm used to it. after all the register, I have to walk the customer to their room and show them their way.
After that I back to front office to key-in data.

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2nd day of weekend, customers started to check-out, so I was sent to housekeeping department to learn and help out. I have learned the most efficient way to tidy a room .

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Today back to reception which i have to continue with key-in data. After that i arrange file of previous customer data.

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So today some primary school came and have a 2D1N program at PCB Resort, So I have to do setup a the beach before they arrive.

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Today is the 2nd day of primary school program, so I have to help out at the kitchen to send food to the hall that they have program in.

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Today is my last day of siep, supervisor didn't give me much to do. They made me a mini farewell.
For this 10 days of work, i learned that relationship between customer is really important. Front office is the face/image of a company.