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What's helpful...Luck that there were no issues or simultaneous issues. As we continue to have sessions and seminars the participants become more well versed with the platforms.

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As IL on Call:  It was helpful for me to briefly speak one-on-one with the facilitators, and gauge how much support they anticipated needing.  Some folks felt comfortable working through issues on their own, while others needed a bit more support.

As a facilitator, I appreciated a text, but was also cognizant that others might need more support than me.  I would only message the IL on call if it was absolutely necessary.

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1.  When I was given my IL on Call of duty after I already had a session with D30 scheduled,  I switched with Bakari.  I think it's ok to just find someone to switch days with (look at the schedule spreadsheet) and make the switch on your own.

2.  Text the people you are the IL on call for and tell them you're their support.  If issues arise they can text you adn you can join their call.

3. Make a document that has the links to all the sessions you are supporting (with dates, IL's and zoom links). Save it in your drive.  You'll reuse it as sessions start to repeat

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As a facilitator...
Worked: text me to let me know who you are.
Helpful: see above.
Norms: see above

As the IL on call, what's seemed to...
work: log on and do a quick 1 on 1 check in.
help: ask, "how can I support you?"
norms: either text people or do a quick pop in before the session. Don't assume you know people's needs and start offering help that wasn't asked for. As the same time, don't be out of reach!

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Personally, i find it helpful for the IL to just let me know they are around and leave it to me to reach out for support. But of course they are always welcome to show up if they'd like.

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When I look for the sessions I am supporting, it is something difficult to find the exact date it is happening since it is coded by the day of the week.

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Having the updated schedule spreadsheet so I can access zoom links & signing into zoom in advance.
Texting facilitators ahead of time. 1 chain for all facilitators who are at the same time so we know if you are being pulled in multiple directions.
Is someone always checking the A4A inbox to support people who email with log-in issues?
If there is only one session, logging in and introducing yourself as tech support so participants can chat you on the side.

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So far most of the ILs I support aren't having many tech issues . When I have 4 sessions I am supporting at once, I just ask them to let me know if they need help and then I'll join the session. I can't have more than 1 zoom meeting opened at a time.

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As the IL on call, i've tried to sign into the session before it starts, and gran the links/agenda/PD code in case i'm asked for something later

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As IL on call I just checked in with my session facilitators and had the zoom links ready to go.
Jonathan and Lizzy B were low maintenance so I was luck.
Lizzy B seemed really excited to have me as tech support.

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A few teachers reached out via email during session, in one case I was able to forward to Henry so he could get back to them promptly.

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Good norms:
Have links ready
text facilitators
maybe locate documents prior to start

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If a participant is really struggling or you need to speak to them, Is there a way for the host to send this participant and IL on call to break out room to discuss.  Texting in the chat can be annoying for some issues.