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An Elementary Program Analyzing Housing Work's Community Partnerships Associates

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An Elementary Program Analyzing Housing Work's Community Partnerships Associates

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My name is Steven Chung. Thank you for visiting my Padlet. I hope you enjoy it!

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Steven W. Chung

Drexel University-EDUC 804

November 5, 2016

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Housing Works Community Healthcare: Mission Statement

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Housing Works Community Healthcare: Mission Statement

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Housing Works Community Healthcare fosters good health and positive social change through empowerment, innovation, and collaboration. We provide high-quality integrated medical care and other essential services that improve overall community well-being.

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Housing Works is a healing community of people living with and affected by HIV/AIDS. Our mission is to end the dual crises of homelessness and AIDS through relentless advocacy, the provision of lifesaving services, and entrepreneurial businesses that sustain our efforts.

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Senior Leadership

Staff

Community Partner Organizations

Referred Patients

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Government and Legislative Policies

Competing Clinics and Organizations

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The purpose of this evaluation is to examine the pre and post attitudes, and reactions of Housing Works Department of Community Partnerships participating in a business development training program, and to analyze the program's effect on the total number of monthly quality utilization reports compared to last's year through the lens of Donald Kirkpatrick's Four Levels of Evaluation.

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Donald Kirkpatrick's Four Levels of Evaluation

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Donald Kirkpatrick's Four Levels of Evaluation

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The Department of Community Partnerships in Housing Works started nearly three years ago, and has since grow its level of significance within our organization, and community relationships with partner organizations in the Bronx, Brooklyn, and Manhattan. Composed of a team of six, there are two Community Partnerships Associates assigned to each borough. Regardless of which borough a Community Partnerships Associates works, the referral process is the same in gathering the necessary paperwork to schedule a medical appointment for the prospective patient. Although the tactics and individual relationships that each Community Partnerships Associate has with their contact personnel from each of the organization accounts they manage can differ, the previous annual program evaluation was unable to measure the effectiveness of such. However, it was able to measure the amount of growth or decrease by each clinic. It is important to note that we have one clinic in downtown Manhattan, and two in Brooklyn; ultimately leaving the Bronx with none.
The medical services that Housing Works provides are the following: primary care, dental care, behavioral health, health home, AIDS adult day health care program, and outpatient substance use treatment. However, each clinic is different in the types of medical services it provides. For example, the Manhattan clinic does not provide dental or outpatient substance use treatment. Another example to take note is the patient’s age. For the East New York clinic, their primary care services include pediatric care to which the Manhattan clinic does not offer. As a result, the organization’s overall referral program is disproportional to the actual amount it can accrue if all clinics and services were universal.

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Integrating Kirkpatrick's Model Into The Program Evaluation

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Integrating Kirkpatrick's Model Into The Program Evaluation

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In 1959, Donald Kirkpatrick published four articles outlining four levels that measure the effectiveness of training outcomes as seen on the right image: Reaction, Learning, Behavior, Results.
Many argue that Kirkpatrick's Levels do not necessarily require the completion of one to move onto the next level; as if the levels were in some chronological order. Some also suggest that one level is not more important than another.
However, in reference to Kirkpatrick's Model, the program evaluation determining the feasibility in departmental participation of a business development training program examines Kirkpatrick's Level II: Learning, and Level IV: Results.
The program evaluation attempts to understand the pre and post attitudes and behaviors from the Community Partnerships Associates' participation in the training program. Secondly, the program evaluation also seeks to understand the numerical impact the training program delivered through outcomes compared to last year's.

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Donald Kirkpatrick [Kirkpatrick Four Level Training Evaluation Model]. (n.d.). Retrieved November 5, 2016, from http://thepeakperformancecenter.com/wp-content/uploads/2014/07/Kirkpatricks-four-levels-evaluation.jpg

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To address each Key Evaluation Question, the primary evaluators will draft, finalize, and communicate with internal and external stakeholders on the methods of data collection starting from November '16 to the end of this year.
In the beginning of January '17, the various forms of data collection will begin.

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Concern in internal and external stakeholders' 'buy-in' and active participation.

Seasonal challenges with varying number of patient referrals throughout the year.

Potential increase in time and financial costs to facilitate on-going data collection, and business development training program.

New staff hired in partner organizations.

New legislative policies affecting insurance reimbursements, or overall clinic operations.

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The purpose of this survey is to collect data to evaluate the attitudes and reactions to a business development program. For each statement, please check one box that best represents how much you agree or disagree.