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American Academy of Communication in Healthcare video about the impact of communication in healthcare.

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Online Communication Skills Training Videos

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The American Academy on Communication in Healthcare

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Good Communication Means Good Patient Care

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Power Phrases for Work | Funny Power Phrases

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The Importance of Communication in Healthcare: The Time is Now

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Produced by The American Academy on Communication in Healthcare, this video introduces the need for improved communication between providers and patients and across healthcare teams. AACH (www.AACHonline.org ) offers training and research support toward these goals for improvement.

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                                                                                 Image Refrences

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                                                                                 Image Refrences

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1. National Cancer Institute. (2014). Doctor Talking with Patient, https://commons.wikimedia.org/wiki/File:Doctor_talking_with_a_patient.jpg

2. Three Doctors.Retrieved from https://www1.ghc.org/static/images/shared/three-docs.jpg

3. Young boy with military nurse. Retrieved from https://pixabay.com/en/doctor-baby-child-young-healthcare-870361/

4. United States Navy. (2006). Nurses discussing patient condition, https://commons.wikimedia.org/wiki/File:US_Navy_060702-N-9076B-078_U.S._Navy_Lt.j.g._Cathrine_Soteras_of_Long_Beach,_Calif.,_discuses_a_patients_condition_  with_Operation_Smile _nurse_Simran_Singh_of_Canada,_in_a_recovery_room_aboard_U.S._Naval_hospital_ship_USNS_Mercy.jpg#file

Video References
VitalSmarts Video. (2011, March 31). Communication breakdown in healthcare. [Video file]. Retrieved from https://www.youtube.com/watch?v=BcC9YSTa8B8
The American Academy on Communication in Healthcare. (2014, April 24). The importance of communication in healthcare: The time is now. [Video file]. Retrieved from https://www.youtube.com/watch?v=b7YwrHNylTg

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Higher rates of patient safety and positive patient outcomes will be seen when there is a team that is effective and high performing.

Communication styles and skills can be adapted to support good team work which will help the health care team stay flexible and be able to accommodate increasing patient loads and less staff.

Good communication will meet the needs of the team for maintaining good team trust and morale, but more important is the relationship between good communication and patient safety.

Lawrence, N., (2016). Supporting effective team communication and performance to increase

positive patient outcomes in nursing. Unpublished manuscript, University of North Florida.

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Leadership and Management Roles in Supporting Effective Team Communication

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Leadership and Management Roles in Supporting Effective Team Communication

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Role model effective communication with others in all settings and in all lines of communication

Give constructive feedback to teams and individuals

Remove barriers to effective communication

Finkelman, A. (2012). Effective Staff Communication and Working Relationships. In P. Fuller (Eds.), Leadership and management for nurses: Core competencies for quality care (pp.378-397). Upper Saddle River, NJ: Pearson.

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Consequences of Communication             Breakdown in Healthcare Teams

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Consequences of Communication             Breakdown in Healthcare Teams

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Addresses the risk to patients when poor communication occurs and why support from administration and management is critical.

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Responsibility for patent understanding lies in the hands of the healthcare professional

Cultural competence and social sensitivity

Patient Satisfaction is related to effective communication.

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Written, technology based, verbal, and non-verbal

Teams are the backbone of healthcare provision

Continuing education for all members of healthcare team on effective communication techniques

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Nursing Leadership and the Support of Effecfive Team Communication to Increase Positive Patient Outcomes

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Nursing Leadership and the Support of Effecfive Team Communication to Increase Positive Patient Outcomes

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Natalie Lawrence RNC-OB, CEFM
Exploring different ways to support effective communication within nursing teams and how effective team communication strengthens the teams ability to increase positive patient outcomes. Providers of health care are all responsible for being able to communicate effectively with team members and those that are in our care, so strengthening communication skills should be a career-long commitment for every person who is a member of a health care team.