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How this "THING" reshape the restaurant markets

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How this "THING" reshape the restaurant markets

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How online food delivery is reshaping the restaurant market | ABC News

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Online Food Ordering System as Solution to the Problems of the people

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Online Food Ordering System as Solution to the Problems of the people

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Delay and Other Issues on Customers about Online Food Ordering System

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Delay and Other Issues on Customers about Online Food Ordering System

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In this fast-changing tech landscape, when more and more diners are migrating online, restaurants have realized that if they fail to provide a robust, seamless and efficient online ordering platform, they will quickly be left out of the race. After all, 60% of U.S. consumers are ordering delivery or takeout once a week and 34% of them spend at least $50 per order when purchasing food online. These statistics are a welcome sign and present huge opportunities for those restaurateurs keen on taking advantage of the digital takeover.

Having your own in-house online ordering service can definitely help boost any restaurant's sales. You can take charge of your own brand and save on commission fees charged by third-party aggregators. But simply putting up a website or building a mobile app for customers to order from does not help.

Once you decide to offer online ordering services, there are several important details to take into account, from something as simple as the look of your website to far complex issues like ensuring the security of sensitive customer data. All of these are factors if gone amiss can potentially harm your brand, as well as increase the bounce rate.

Here are some of the most common difficulties that customers face from day to day when ordering food online from a restaurant and how you and your staff can efficiently tackle them.

The Selection

A hungry customer can spend on average an hour to decide what to eat! This scenario is especially true for multi-cuisine restaurants. Having so many options to choose from often overwhelm the customers, and many times results in a dropped sale - can't decide what to eat, close the website and order the good ol' Whopper from Burger King!

How can you fix this issue? By helping your customers with data-driven recommendations and suggestions. Restolabs online ordering provides insights and data on customers ordering patterns that you can utilize to help them make quick selection. If it's a customer, then having a live chat feature can be a good strategy. Simply have a pop-up window asking "what would you like to have today", and let their answers guide the recommendation window on the website or the app.

The Payment

A recurring problem that customers face when ordering food online is regarding payment. Some restaurant websites do not accept multiple payment methods, forcing customers to drop their orders.

Security is another factor that people consider when purchasing anything online and if your payment gateway doesn't assure it, they'll have no reason to proceed further with their order.

Even things like not showing a payment confirmation message or being redirected to another website can be exasperating. Then there are the issues of a difficult refund process in cases of failed payments or canceled orders.

How to fix this issue? Begin with offering a plethora of payment options. While card payment and PayPal are the dominant methods of paying online, alternate methods like Paypal, Google Pay, Apple Pay, etc. are gaining popularity amongst tech-savvy customers. Offering convenience, speed, and security to your customers is essential for increasing conversions and sales.

The Ordering Process

Convenience is one reason why more customers than ever before prefer ordering their food online these days. But there are still plenty of websites which have been created without giving any thought to optimizing the user experience. Sometimes it can even be difficult to find the 'Menu' button on a site! At times there's an information overload and at others too little. Most customers also consider websites that require customers to register on the site before placing an order troublesome.

To make the ordering process as smooth as possible, you must be accessible on all platforms, including websites, mobile applications and social media. Keep the design clean and concise, with as few steps as possible required during the checkout process. A clear call to action on every page is a must to ensure your customers are able to complete the transaction successfully without having to move between pages.

Delivery & Packaging

When it comes to issues in delivery, they not only include delays, but also the quality and quantity of the food, packaging and unpleasant behavior by delivery persons.

Always send freshly prepared food from the kitchen. Take care to ensure you use appropriate packaging techniques for hot and cold food.

In your online menu, feel free to throw in some information on preparation and delivery time, as well as portion size so that the customer knows what to expect.

Lastly, having a live tracking option for customers allows them to check where exactly their order is. Adding a tracker to track the movement is a good way to keep the customers updated about their order status. You can use push notifications or text messages to send updates.

Customer Service

Whether it's regarding delays in delivery, dissatisfaction with the food queries about payments and refunds or any general questions and complaints, customers will want to get in touch with you and want to feel like they're being heard.

According to an American Express report, if they have even a single bad experience, 33% of US customers say they'd switch to a competitor and 50% have abandoned a purchase due to a poor service experience.

On the other hand, there are big rewards to be gained for those businesses who provide outstanding customer service because shoppers are willing to spend 17% more money with a business that constantly offers good customer service.

Provide different channels of communication like email, live chats, social media and phone calls. Always use positive language when communicating with a customer. Make sure your customer support staff is equipped to handle queries of all kinds and is prepared to tackle tricky situations, whenever they arise. Have an FAQ page on your website, which has responses to basic questions also helps.

We hope that you would take note of these common issues with online ordering and fix things before they get out of hand. Having an effective online food ordering system that meets customer expectations is what you need to climb the ladder of success in today's highly competitive market.

To learn more about Restolabs, book a live demo with one of our online ordering specialists today!

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5 difficulties customers face while ordering food online and how you can fix them

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In this fast-changing tech landscape, when more and more diners are migrating online, restaurants have realized that if they fail to provide a robust, seamless and efficient online ordering platform, they will quickly be left out of the race. After all, 60% of U.S.

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Advantages and Disadvantages of Online Food Ordering System

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Advantages and Disadvantages of Online Food Ordering System

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This blog is for food tech startups and entrepreneurs, who are confused to develop an online ordering system for their business. Herein we have mentioned the advantages and disadvantages of the online ordering system that food startups can check out and easily make a decision to invest.
Are you a foodie gazing always in your mobile app of online food ordering to find something newly introduced in your favorite restaurants?

Are you a restaurant owner who is now having chronic neck pain because of straining the whole day long looking at the online food ordering system?

Be it any case, we bring something important for you to read today.

It is about the advantages and disadvantages of restaurant online ordering system. Before talking about the advantages and disadvantages of an online ordering platform, let's have a quick look at the market stats of the online food ordering segment.

Some Important Stats of Online Food Ordering Segment

According to a , the revenue of online ordering systems is expected to grow at a rate of 9.3% annually, anticipating to reach Statista report USD 96,864M by the year 2024 being currently USD 78,608.1M in 2021.

These numbers show the active contribution of the working youth who are highly dependent on these online restaurant apps to feed their brains through tummies.

This surely comes as a blessing to the Modern-Gen who believe in doing what they are good at and in experimenting to develop and invent something new every day.

Be it any reason, just as everything has it's own up and downsides, the online ordering systems have their pros and cons too. Moving ahead, let's talk about the advantages and disadvantages of restaurant management system as an admin of the restaurant or food delivery startup.

In this image, you have gone through the advantages and disadvantages of online ordering system as an owner of the restaurant, so let's talk about as users. Herein we have discussed these advantages and disadvantages of online food delivery as users of the delivery system or we can save food ordering apps.

6 Advantages of Online Food Delivery System

We have all the good things about the online food delivery system in this part.

1. Workaholics, don't starve anymore

Being a profession-driven person, we afford to miss on our diet but never to miss on our deadlines.

But not to worry anymore! You can quickly order your favorite quick munchies from one of the nearest restaurants and grab a bite in no while refilling up your stomach and you are back on the trail.

2. Ladies, you can enjoy the parties too!

When you finally have your long-awaited guests coming home; Ladies, you can quickly order delicious food items, single or many, with just a few taps on your mobile screen.

Gone are the days, when you needed to boil yourself in the scorching heat in the kitchen cooking all the time for the guests. With the new food delivery system or online food delivery apps, ordering food has been easier than before.

3. Pinchpenny? get cashback

You love the restaurant food but you want to save money as well, don't worry. We have got discounts for you.

With this food ordering system, you get excellent deals for cashback and discount offers while ordering for delivery or eating at a restaurant.

4. Restaurant owners, smile ear-to-ear seeing profit graph

Is your restaurant located amidst ten other restaurants serving similar cuisine of food? Are you worried about your profit seeing the competition?

Being available online will give you an extensive reach to customers who order frequently from restaurants and you can get a smooth increase in your revenue in the same investment.

4 Disadvantages of Online Food Ordering System

This part may bring some tears with the disadvantages of this online ordering systems.

Juggling with your health

Another disadvantage of an online ordering system for restaurants is even though when you go to a restaurant you won't be seeing the material they use in that mouth-watering Pasta dish that they bring to your table, still, you can get it replaced if you find any faults.

However, you are again not going to know what they use, but you won't be able to get it changed or sense any faults in it.

Also, due to the pressure of meeting up all the deliveries, the restaurants heat it up so quickly that it kills almost all the nutrients of the food you eat.

Moreover, many cases have been noted where people who consume this type of food, face health issues such as food poisoning and consuming on a regular basis, which makes them obese as well.

Frequently Asked Questions

What is the core purpose of the food ordering system?

The core purpose of the food ordering system is to deliver convenience. It is to provide the customers to order food regardless of the place or time. The online ordering systems for restaurants offers advantages to the customers and business both. Having the right to choose from your favorite restaurants, customizing the dishes, easily re-ordering the same dishes are some of the core advantages of the food ordering system.

How to make a food ordering system work?

Let us explain the entire system with a 5 step process:

1. Instead of visiting the restaurant and ordering food, now you can directly place an order from your website or app.

2. All the available food with its respective prices will show up, now you can patiently select the food of your choice.

3. After choosing the dishes, it is time to add your favorite ones to the cart. As soon as the food will be in the cart, the amount will be displayed respective of the added items.

4. The next step will be to finalize the order by entering your name, delivery address other necessary information. Then, you will need to pay for the amount for the ordered food.

5. Within a few minutes, your order will be confirmed and you will be notified about the same. It will help your order to be prepared on a priority basis.

How much do I have to invest to develop a food delivery system?

The initial investment to develop a food delivery system may range from $3000 to $25000 depending upon the multiple investment parameters.

A workplace to operate your business seamlessly.

Technology cost to bear the expenses like internet access, phone systems, computer, and printer/scanner.

Things like, liability insurance and for food delivery business, commercial auto insurance is of utmost importance.

You will need to market your business by developing an app or website. Also, you can try out other modes of advertisement like flyers and advertising as well.

Well, it is all a part of the online ordering system

As we all know, technology has brought many revolutions in the world and changed the way human beings used to live in ancient times. Like everything else, mobile technology has gifted us a lot whereas it has killed the mobility of humans.

Being a food-tech startup or entrepreneur, if you have decided to develop an online food ordering system for your on-demand food delivery business or restaurant, you can get in touch with us and discuss your requirements.

We are a leading mobile app development company with the experience of developing over 20 on-demand food ordering and delivering apps. In fact, we do have special expertise in professional mobile app development services to meet your food delivery business requirements.

In any case, if you still have any query or confusion related to online ordering system development, how much does it cost to create on-demand food delivery apps like Postmates, Uber Eats, and GrubHub, or what is the importance of developing an MVP (Minimum Viable Product) of an app or food ordering apps timeline, then just fill this contact us form. One of our sales representatives will get back to you shortly. The consultation is absolutely free of cost.
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Advantages and Disadvantages of Online Food Ordering System

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This blog is for food tech startups and entrepreneurs, who are confused to develop an online ordering system for their business. Herein we have mentioned the advantages and disadvantages of the online ordering system that food startups can check out and easily make a decision to invest.

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COVID-19 has contributed to huge growth in the demand for online ordering. With customers across Australia and the world subject to various stay-at-home orders and restaurants required to reduce their customer numbers to meet social distancing rules, restaurants are looking for solutions that let customers order and pay for delivery or takeaway online. We've prepared this handy guide to help you get started.

What is an online food ordering system?

An online ordering system is software that lets your restaurant accept and manage orders placed online. An online food ordering system generally has two components - a website or app that allows customers to view the menu and place an order, and an admin interface that enables the restaurant to receive and fulfil customer orders.

Online food ordering systems are a great option for restaurants looking to respond to a rapidly changing operating environment - and most are relatively easy to set up. If you've been considering adding an online sales channel to your restaurant but you're not sure where to start, read on for insights and tips on choosing the right online ordering system for your business.

Why set up an online food ordering system?

Setting up an online food ordering system for your restaurant is a bit of work initially but will provide you with many long-term benefits.

Save money: Many third-party services like Uber Eats and Deliveroo take a commission of up to 30% from every order. Setting up your own online ordering system will mean some upfront costs, but once you're up and running, you'll only have to pay a subscription fee and small transaction fee. Square Online charges just 2.2% per transaction on your restaurant website when your customers place an order online, with no monthly fees on our free plan.

Receive larger orders: Customers feel less rushed when ordering food online. Studies have shown that orders placed via an online ordering system are likely to be larger - you're also able to add upsell suggestions when a customer is checking out with most online ordering systems.

Enjoy flexibility and control: Whether it's displaying your items differently, creating bundles, or offering multiple delivery options, an in-house online ordering system puts you in charge.

Keep your customers: Third-party sites list your restaurant along with many others offering similar cuisine, putting you at risk of losing loyal customers. Your own online ordering system will keep your customers coming back and away from tempting competitor offers.

What are my options when setting up an online food ordering system?

There are three main approaches to setting up an online ordering system for your restaurant:

1. Direct integration with your restaurant's website
If you want to offer online ordering via your existing website, your first step should be to check whether your current website host offers food ordering plug-ins or modules. This option will give you excellent flexibility but requires much more work than the alternatives, particularly during setup.

2. Use a third-party app
Third-party apps have become ubiquitous with food delivery. Using an app like Uber Eats or Deliveroo gives your restaurant exposure to a broad audience of potential customers, however many restaurants find their fees - up to 30% of an order's value - prohibitive. It's quick and easy to get started with these apps, but your staff will need to re-enter all orders into your POS system manually.

3. Use a fully integrated solution like Square for Restaurants
Square for Restaurants is an all-in-one restaurant POS system that incorporates payments, POS, online ordering, team management and a kitchen display system (KDS). Built specifically for the restaurant industry, it's fully customisable and can be tailored to support your venue's needs - whether you're a small café or large, full-service establishment. It's free to get started with Square for Restaurants - learn more about Square for Restaurants.

What should I consider when choosing an online ordering system?

With plenty of online ordering systems on the market, it can be hard to know what to look for when comparing your options. Consider aspects including:

The ease of customisation: A good system will allow you to create a tailored solution that reflects the way your restaurant operates while reflecting your brand colours and look and feel.

The user interface (UI): A modern, clean and easy-to-navigate user interface will encourage your customers to browse your menu and place an order. A clever UI can also increase the likelihood that your customers will spend more and accept upsell suggestions.

Compatibility with your POS: An online ordering system that integrates with your point of sale system will support your restaurant to manage online orders in the same way you manage in-person sales, saving your team from re-entering these orders into your POS manually.

Device compatibility: Your online ordering system should work seamlessly on laptops, tablets and other mobile devices.

Flexible delivery options: COVID-19 has driven much broader customer use of delivery options which haven't traditionally been used by the restaurant industry. Ensure your online ordering system allows you to offer fulfilment options like click-and-collect.

Loyalty and rewards programs: Some online ordering systems can provide customers with loyalty points for each order they make. Rewarding your customers for their loyalty makes them more likely to become return customers - and repeat customers are likely to spend more.

How do I set up my restaurant's online ordering system with Square Online and Square for Restaurants?

Square Online integrates with Square for Restaurants to allow you to create an online store quickly and easily and start selling online with a minimum of fuss. Find out more about how Square makes it easy to import menu items and manage customer orders, payment and fulfilment seamlessly with Square for Restaurants.
Square AU Pty Ltd ABN 38 167 106 176, AFSL 513929. Square's AFSL applies to some of Square AU's products and services but not others. Please read and consider the relevant T&C's, Financial Services Guide and PDS before using Square's products and services to consider if they are right for you.

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Everything You Need To Know About Setting Up Online Food Ordering

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COVID-19 has contributed to huge growth in the demand for online ordering. With customers across Australia and the world subject to various stay-at-home orders and restaurants required to reduce their customer numbers to meet social distancing rules, restaurants are looking for solutions that let customers order and pay for delivery or takeaway online.