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So far this course had been been a great experience, it is a really good program whit a good teacher. y have learned that the best way to learn is by practicing and repeating. I learn many things about the BPO industry which is important because from my pion of view since I don't have experience it won't be so difficult to understand people's jargon in those places, so it will make it easier to start working. Also, I have improved my English skills by practicing and learning new vocabulary.

I'm grateful to be here and have this opportunity and will take advantage of it as much as I can.

R.G

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My time here has been great, it's a shame that for me the timing wasn't so great and i had to take this while taking other classes from collegue, which meant i couldn't give my 100% focus and dedication to the program, but still, it has been a very formative experience. I learned a lot of things and changed my perspective on others. all the websites, tools and resources have been amazing, the people who made this really knocked it out of the park, you can see the effort and thought they put into the program. The making videos on Flipgrid part was a bit annoying, but i understand why they are neccesary, even i don't like to make them, coursera has been great investment of time, and IELTSA have been a great tool, shame i couldn't use it as much as i woulda liked to because i had to study for my other exams...
i got the practice my speaking with other people too, while receiving tips for improvment, learned a lot about my own skills and drawbacks and what to do to overcome those drawbacks.
overall, i think the best it did for me was making me feel more comfortable on my own skills and to stop being intimidated by the workplace, thank you, sincerely.

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What did I learn in this english scolarship? I learned how to deal with custumers and its difference among client, I took courses on internet to prepare myself to resolve issues that clients have in their daily basis with products or services.

During these weeks i have been learning about common mistakes in english i downloaded a pdf that the coach shared us. I studied common phrasal verbs to seem more native in conversations. We talked each other and trained our speaking using attrative topics.

We used excellents software to training of speaking it called ieltsa i consider is the best software that i have used to learn a language.

I just hope this types of scholarship continue in a near future.

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I really appreciate this opportunity, I have learned a lot in these weeks. I'd like to thank CARCIP team and Telcor for given us this opportunity.
I now know that I still have a long way to go in order to improve my english skills, not only to be able to speak fluently but also to be able to relate to others.
This was for me a whole new experience, and I really liked it. I liked the activities we did during the meeting session, which were putting us, the students in a position where we had to speak to each others, I mean, it was a conversation club after all.
Doing this sessions has helped me a lot to practice speaking and to be more confident while talking to others

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I have been a shy person my whole life, for that reasons I have problems when I have to talk to strangers or when I have to talk in public but this is becoming a thing of the past because I´m learning about how to deal with this problem during this course, now I´m beginning to speak clearly and with confidence. I am so excited because I am learning everyday; I have learned how to deal with customer, how to prepare a presentation and call center jargon. In short words: I have improved a 50% :)

Are you seriously reading this? xD

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Being part of the conversational club has been a four-week journey in wich I have developed so many important skills related to Costumer Service using the English language. I enjoyed being part of this wonderful team joined to the teaching of a great trainer. I am grateful for this oportunity wich fulfills all my expectations.

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This course is one that marks the begining of my year, even if i fail or I succeed. I have learned a lot of things that I wish I had learn the last year while I was making my call center applications, in part it's my responsabilitie for not inform myself enough about the issues of this controversial industry, and many of the knowledges that were gave me, i think they're going to be so much useful if i know how to take advantage of them. On a negative aspect, i think there is a little disorder in matter of organization, and some of the sites are not prepare enough because they used to fail sometimes; maybe is my issue because i'm not so good with technology, but i'm sure that wasn't only my case. With that say, i want to thank all people who were involved in this project, without your help for me this probably would be harder for me, and with everything said and done, thank you so much for read, good day.

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This has been a great experience for me , i learnt a lot with the conversation club, everything about callcenter enviroment , public speaking and also met beatiful people there,  i felt that i have improved my english skills .

speak every night two hours with the conversation club was a good way to practice my english , learning phrasal verbs and common mistakes , i would like to have more time to spend with conversational club , i really got into it   and enjoy each hour.

Also Coursera is a good way to improve english. I took  "Presentations: Speaking so that People Listen" course and it really help me to give more structure presentations at my job.

Thanks for this life changing experience

Thanks Carlos for been so humble and kind.

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First of all, I would like to thanks CARCIP program for giving me the opportunity to participate in the Club. There I met wonderful people that helped me out when needed it (starting from the trainer, Elliot, who was also there motivating me).

On the other hand, this course gave me the   push to feel confident and apply to a call center, which I will be doing in these days.

It is necessary to highlight that I learned a lot of vocabulary regarding to a Call Center Jargon. Also, I learned phrasal verbs, how to deal with customers, how to give the right tone and intonation in a call, how to sucess on telephoning, and a lot of things.

Talking about coursera, I have learn how to deal with an angry costumer, to smile, and many other aspects to be a succesful agent.

Now that we are almost finishing, I feel more confident about myself to be able to take risks and new challenges.

Thanks again to you all, who make this possible, for giving me the opportunity to participate in the program and for investing in our education. I will take good advantage of it to end the cycle of poverty.

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To star, i would to say this opportunity have been help me a lot to improve my skills: Reading, speaking, writing and listening. Also i´m learning a lot about it. This program is so complete and all the tools you gave us are really important to improve every day.

About the courses you gave us are so complete as well, and now i can say i´be a better english level.

thank you for the opportunity. :)

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Rebeca Bravo. This conversation club has been useful for me, because I have learned many new things such as: New vocabulary, I have improved my English skills specifically speaking because now I speak more confident than last year. I think this course have been very important therewith I have learned phrases about call centers and this it is very useful because I want to apply in a call center and if God gives me the opportunity work on that place. I feel more confident to apply in a Call Center.

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Rebeca Bravo. This conversation club has been useful for me, because I have learned many new things such as: New vocabulary, I have improved my English skills specifically speaking because now I speak more confident than last year. I think this course have been very important therewith I have learned phrases about call centers and this it is very useful because I want to apply in a call center and if God gives me the opportunity work on that place. I feel more confident to apply in a Call Center.

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Well, this course has been a good opportunity to put in practice my skill in English, since l have practicing a lot of activities that allow me improving my listening, my writing, speaking and reading. Also it has taught to me how is the labor sphere in a call center. And l have learned some things to have a good interview and getting the possibillity of working in a future in a call center if god allows me.

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I've learned about the BPO Industry, at the beginning I felt nervous, I felt unconfident, I was thinking things like "I can't do this, my English sucks" but now I feel more confident.

I've applied to the training program offered by Sitel in alliance with E4CC and I got accepted and I think without the TELCOR-CARCIP Conversation Club it wouldn't be possible.

I'm doing the course "Presentations: Speaking so that people listen" and I learned so much about the right way of giving a presentation.

My classmates have been incredible, they are kind people and they make me feel in a safe place where I can make mistakes and learn from them.

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Before joining the conversation club I thought I didn’t had the opportunity to get a job on a call center, I thought I was far behind the minimum requirement to join a job like this, even though I am in college right know, I am about to finish it and if I don’t get a job on my field, really fell that this conversation club gave the final push to believe in myself, in my capabilities, thanks for this amazing opportunity… call centers are the ol' trusty one to :)

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Hi, there! I've read a lot of posts here about people who have learned a lot here. In my case, I wish I had more time to focus on this course and make it meaningful for me. Nevertheless, there is always a chance of learning something and I am pretty sure that I did it throughout these four weeks.

When I started this course I didn't know whether to continue or not because I thought that it aimed just the BPO's and things related. However, I decided to take it as a challenge and take the final test to see if my language skills were enhanced.

The coach provided useful resources that help us improve our language. I got engaged with IELTSACE because I realiized that I have a lot of areas of opportunity when it comes to pronunciation. Something else is that I understood is the fact that I have to continue learning vocabulary to express my ideas in a high variety of ways. This is the reason why I found the phrasal verbs interesting.

This course will help you to improve your skills, but my advice is to dedicate more time to practice the activities to boost your skills.

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This conversation club has been usefull for me, it heps me lot to put aside my fears of talking in English. When I started the classes in this club I was nervous and I didn't understand exactly what is a call center about, how the agent have to speak and deal with the costumer. Now I feel more confortable speaking in English and I don't care if make a mistake because is a risk that I have to take also I wanna apply to a call center, I already feel more capable os answering a phone call, that's my goal get hired to put into practice everything learned in the club and continue learnig and improving my skills. I'm thankful with the club.

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First of all, I am grateful for this course. It has has been something totally new for me and I have learnt different aspect relate to call centers.
From my perspective there are many interesting issues to learn and we have a good trainer.

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During the 4 Weeks we are learning about a lot of interesting about call centers  all the terms de can use There, how to deal with the costumer how can be prepare for an interview honestly I learned thing that I didn't know about call centers.
Its was difficult to me because i work during the day and at night i have to be in class also work in coursera that i consider that we need to do it and dont give up to continue improving and Growing in the language, one of my goals is finish this course and get a high score the next time.
It was a quite journey but I really enjoyed it, I enjoyed every single class with one of the best teachers Carlos Mercado your class is from other galaxy 😊 I mean the best one your dynamins and  enthusiasm when you teach is awesome thank you for be patient and thank you for everything.

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At the beginning  I wasn't totally interested on the course, but my sister convinced me to enter. Then I thought that was a great opportunity to learn, practice my english, enrich my CV, so I'm glad I did. So far I feel good, I've been learning a lot of things, that despite having certain level on english, I didn't know, and also I've been learning a lot of tricks and useful advices to be an agent in customer service, like talking to people, listening, resolving problems; we also practice with the rest of the class, work together, develop different skills that this field demand, so I think that has been a really good experience and our trainer is also good, we learn a lot with him and  the meetings are always dynamic and fun. Thank you to TELCOR-CARCIP for this opportunity! :D

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Well, so far I have learned a lot, we had really good conversations. I'm super impressed about the variety of resources that our trainer is using during the meeting, and how dynamic they are, he always ask around so we all can participate.
We have been talking a lot about the call centers experience, the pluses and minuses of working there. As well as vocabulary for different situations, many synonyms, phrasal verbs, etc. We also share our point of view and discuss a variety of interesting topics.
This has been such an enjoyable experience, the activities during the meetings honor the name of the course (Conversation Club). To sum up, everything is on point, is really good to learn while you enjoy it.

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I have enjoyed this experience, i feel grateful for the opportunity to learn new things, to practice my english and for the access to Coursera (i had already know about it and i know its a well known web to learn online), flipgrip (first time i use it). I really appreciate the files the teacher shared with us, as phrasal verbs for TOEFL, Common mistakes in english, and even i have not read them all, i will take them as a gift. The course has also challenge me to be on time for classes and to make an effort to dedicate time for studying. I would like to continue if the course could be expanded, maybe 2 or 3months, or, having like one presential class per week, because in a face to face conversation, everything is different. I am definetely motivated to finis both Coursera courses and use them the best possible way. I am fascinated with Customer Service course because i work as a service coordinator, in consequence the lessons have helped me so much in my daily basis, Thanks!

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I would like to say that this course has been a good opportunity to practice English and meet a new perspective about call centers. At the beginning I felt intimidated of how my trainer spoke, faster that I thought, and I almost leave the course because I believed that I wasn't prepared to this. However I didn't give up and continue until now.

Now I take this like a good space to speak about different topics, meet new people and improve myself, I enjoy it.... thank you.

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I've been looking forward to being a part of this club ever since I realised there would be something like that, and when I got the notification that I was inside, it was the best news I've received this year, it's a great experience and I feel like I'm taking advantage of it a lot, I've improved my English language skills in this time, that I'm on the right track, I hope these. Conversation clubs continue to exist and continue to give us the opportunity to be part of it. In addition to the. Teacher who is guiding us is doing well and I know that I am close to achieving my goals, and working in a call center is my goal and I am already very close.

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So far I've met nice people on this course that have helped me how to deal with costumers, also I've learned a lot of information and theories about how to help costumers with their issues in costumer service fundamentals

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To be honest at first I wasn't sure how the classes would be since the classes were online as I thought they would be boring  but it was not like that since the teacher finds a way to make them interesting and fun and also I get confident because before enter to this English Club I were a shy person to speak in front of many people but now I know how to handle with that. I want to say that one of my favorites moments it was the Break  out room where we are with other classmate debating a topic wether we agree or not then there is extra time where we get to know each other and that way I managed to make friends Hahahaha it was really good. So guys take advantage of this opportunity you will be able to further develop your knowledge wether you want to work in a call centers for when you apply you already have knowledge of what you will do. And also something important is that you never stay quiet if you have any questions ask be sure that there will be someone who will answer you.

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First of all, I would like to say thank you for the opportunity I had to enter this course, in terms of developing my reading, writing, listening and speaking fluency skills, as well as letting go of my fears and daring to speak even if I was nervous.

Thanks to this program, I now know where I can practice the above skills. Also, with the coursera courses we were able to acquire knowledge on: how we can perform when we are speaking, vocabulary and terms related to call center; which will be very useful for people who are going to enter the customer service industry.

In addition to the above, we were able to have courage and develop knowledge,
thanks to the teacher's methodology and his dedication to teach us new things with examples of realities that can happen every day. I would like to conclude that, apart from all the above benefits, in these few weeks I was able to share time with people from different parts of the country who inspire me to improve since everyone has their own "strong ability" and we also have in common the goal of mastering English as a second language.

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I'm glad that I was able to take part of this conversation club. The first time that my English teacher told me about this course, I was scared and I didn't want to do it. So It's has been a challenge for me since the first step I took to applied here. Now I'm very glad and happy because I was brave enough to take this big opportunity, and I feel great with the knowlegde I get through this twenty days. Also I'm thankful with the Trainer because he has give me useful feedback and he always let us know that he would help us at any time. I feel like I improved a lot thanks to this Conversation Club. I will make a good use of this knowlegde!!!

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I want to say that being in this course was amazing since I was able to learn new skills in customer service. And thanks to that I will be able to perform better in my actual job since I'm putting that knowledge into practice. I will take advantage of curcerra course. Besides that I'm thankful with coach carlos because he knows how to motivate students in orde  to speak only in English. Thanks to his motivation I will continue studying by my own account 🙂 thank you trainer thank you guys for the opportunity to be part of this amazing club.

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I really learned a lot from this chat group. it was an amazing experience. I learnt about the life in callcenters and how to get a job there. I had the oportunity to practice my English a lot through discussion topics. I also had the chance of taking online tests. I really appreciate all the help given by my couch. He is very talented and hardworking. I feel fortunate to have him as my couch. I have learn a lot through the courses in coursera. As a summary, the experience was amazing. Thank you so much for the chance.

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What I learned throughout this English course. Evert Meneses

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What I learned throughout this English course. Evert Meneses

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I wanted to start by thanking for this opportunity. This has helped me improve my English to another level. This went even further since NOT only English I learned but speaking at the moment of giving an opinion, summary, or a presentation. I strongly believe this chance will also help me in my future.

Throughout this journey, we had an amazing time discussing, sharing and talking. Actually, thanks to this course, I feel more confident to speak in front of other. It is a shame it didn't last longer, but I appreciate it all. Thank you so much! Thank you, teacher.

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Fist of all, I appreciate the opportunity you give me to stay in this couse, for the knoledge adquired, for the patience from my classmate, it hurts that not all of us continued to the end, but  I think we were a good study team, I thank you for sharing your knowledge  especially to our coach who keep the meetings always dynamic and above all for his patience  to transmit his knowledge to helped us  and achieve our objectives . So for  me this course it was an incredible experience and helped me a lot,, I think that I was able to improve my speaking skills , on the other hand talking about cousera it was hard above all because I had to finished the UX User in two days, it was hard but definetely good, to the other course I have pendent just the video, now my problem is about the certificated  because I wont  recive it  if I don't  verify my identy and I trying to do it but  the app is asking me about the photo but my camera doesn't work and I don't know, what can I do about it..
I hope to have other opportunity like this. THANKS.

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It was quite a journey. I learned a lot about so many topics (coursera, call center workflow and from my classmates) but the most important takeaway for me is the fluency I got because this club gave me the opportunity to practice with other people, now I feel a little bit more confident but I know that I need to keep improving my English as well. This club also gave some useful tools for practicing skills like typing or pronunciation. Finally, I would have liked for the club to last longer, definitely it would have been nice.

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I have learned a lot during this course. One of the parts a liked the most is that the trainer shows us both sides of the coin when working in a call center. I also have been given tools to continue learning English by myself which is amazing because I will be able to keep studying even when the course has finished. I was able to share my ideas and meet amazing people in this course. This is an amazing experience!!!

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I think that after this course I really improve my English a lot! Not only in the club, but also in all courses offered by Coursera. In this way I think I will be able to perform better in situation where English is demanded, not only for jobs, but also for daily life, and maybe for travels outside my country!

Hope this kind of scholarships continues and more people could benefit for it!

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It was a really great experience to be part of this course. First, I consider I learned different things. Those things helped me to improving my knowledge about English, call centers environment and versant test. Second, I glad with teacher because he provided us a lot of support materials such as online pages, PDF and some applications which allowed me to push myself in order to increase my level of English. And finally, I really enjoyed to discuss some subjects with my classmates and share points of view about them.

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I am very grateful to have participated in this course. I have many things to mention, I had the rewarding experience of speaking with my colleagues and we were working on our English. I also learned to express myself in English without embarrassment. I can express my ideas and not to be nervous about. I am very grateful to have participated in this course, now I have more enthusiasm to practice my English. And I know I'm going to do my best to next improving my pronunciation, listening and all the aspects to obtain a very good English. This opportunity helped me practice day by day and helped me follow my dreams of speaking fluent English. Also Homework helped me in my reading comprehension in English and to analyze things in this language, teacher corrections also helped me improve. I know that I still have to improve a lot but I also know that I can do it by putting my effort and time to improve my different skills obtained in this course. Thanks for this opportunity!

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I took advantages of this course in the few weeks we met online. I got good input in regards of call centers. I felt I improved my pronounciation a little. We got a good teacher who helped us in the process, and I recomend to take this course whenever if you want to apply in call center.

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I learned many important things in this course, for example, how to treat clients with posinles responses to the scenarios that arise, also technical language of call centers, plus soft skills, teamwork.

The course helped me a lot to give me more security when applying for a better job in call centers.

I really liked the educational games we did, I also met new applications that will help me improve my English skills

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This course has been of great help, I have improved in all aspects regarding the language: speaking, pronouncing, listening, writing. It has been a big input, the topics like how to faced an interview, and shows emotional intelligence. I am grateful with the program, and congratulations to the teacher who has been an excellent guide, and transmit his powerful energy. All instruments and website  that teacher and the program gave us has been useful. I can tell you, as a result I am more confident when it comes to my english skills, and also computer knowledge. Now I am not afraid of being in a call center,because we practiced a lot the soft skills . This course,material,and teacher have been of high quality. Definitly there is a thing that you can improve and it's the time. I would like the course to last a littler longer, around 3 mont will be perfect.

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Overall I feel that it was an interesting course. Of course it helped me a lot with English. I feel more confident and I think the most important and reaffirms what I always thought: you need to practice, practice and practice more.
I think the activities were excellent. He feels that it was dynamic and that it was useful especially with the emphasis that was made for people who aspire to work in the telecentres. Excellent contributions that will surely help you face the challenge of the interview and naturally when you are in the field working. The teacher knows English, is fluent and has experience to deliver to the students. I value the course from 1 to 10 as 10.

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Since the beginning of this course I have learned many things from the correct vocabulary. What to use in a call center, the polite ways of talking to a customer, among other things, how to use the military alphabet And how to use it How to politely ask customers for personal information.

Also, at the beginning of this journey, I was very insecure about speaking in public or with another person in this language, but now thanks to the courses and classes that fear that I had is not great and I feel that I can cope with it in a better way.

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It has been a very useful course in many aspects. In fact, I will change the name from “Conversation Club” to “Boot Camp”. In these last weeks, I have had the opportunity to learn about many concepts of the “Call Center” industry. I have learned about the skills and techniques that are needed to work in a call center, and I have heard different experiences working in a Call Center. Further to all this knowledge, I had the opportunity to practice my speaking, listening, grammar, reading, and diction.

I felt that every activity created and designed by the couch during this course was well thought out and had a main purpose to improve our English. In every moment the Couch gave us different resources on the internet to practice and learn more. In every moment the Couch encouraged and motivated us to follow learning and practicing likewise he shared with us his knowledge and experience to reaffirm the learning. The guidance and motivation of the Couch was excellent.

Personally, due to many things that we have to leave in our daily lives (Job, family and “new reality”) I could not focus hundred percent on the course but, the time that I dedicated was highly helpful for me, in fact after this course I feel more motivated to follow my learning in English.

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After four weeks of this amazing experience with the English conversation club, I can say that it was a unique experience. I took advantage of that.

As a worker with a schedule to accomplish it was important to receive the chance to be part of this club in the evening when I was available.

Coach Carlos was great; he taught English grammar, the environment of call centers and BPO industry, He shared with us his own experience. Also, He always encouraged and kept us motivated through this course. He said: “I am available for you 24/7”

In this club Improve my English level and my confidence. we could practice role play where we were customer assistants and provided the right solution. We prepared about how to be a good interviewer and how to be the candidate to be hired inside the BPO industry. Also, we wrote our resume.

I enrolled in 3 courses by coursera, one was about listening, the other was about speaking and the ;ast was about IT support. All of them let me get or improve different skills and knowledge.

We accessed Google Classroom where we could find different kinds of information about the call center environment, English grammar resources, exercises, tasks  and different applications that we can use in order to improve our abilities and practicing English language.

As a suggestion I want to say to CARCIP: It is necessary to extend this club more than just one month. We want to continue learning and we felt a  commitment with this club because we know that there are great opportunities waiting for people with a high level of English.

Thanks!!!!!!!!!!!!!!

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what I learned during the course? by Pentalpha Montenegro

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what I learned during the course? by Pentalpha Montenegro

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Once you wish had these opportunities that we have today? Thanks to God and good governance I was finally able to apply for one of these scholarships where I learned a lot about the world of call centers. During the month of learning, we were given an introduction to the world of call centers, we learned the different zip codes used in call centers and the different states and addresses that are commonly used, we carried out different vocalization exercises and client simulations and Customer service agent, was very enriching and gave us the basic tips to know how to act in a real case in a call center, Furthermore, we practiced sentence construction which was very challenging for me, but in the end, it was enriching, we had a recording diary to improve our oratory and we record summaries to be able to interpret a text and say it through the technique of paraphrasing.

We made our own curriculum in which the teacher provided us with a link to design it in a more aesthetic way, Further, we had to do writing work on the internet through the typing.com platform which is great, it helped me to continue improving my typing skills However, we had two large forums with special guests in which we got to know the world of call centers, even more, it was fantastic because I was able to participate and express my opinion. In addition, the Coursera course was a bit challenging despite my studies, my work, and the course itself I managed to complete the assignments infinitely, many thanks to my teacher Eliot for always supporting us and encouraging us to continue being better every day. thank God and our good government for carrying out these types of projects with the youth and urging them to be better citizens filling us with the knowledge to have a renowned Nicaragua, a Nicaraguan, unique ... original.

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This course was amazing. I never really thinks I could was on something like this, It was very exciting but really challenging at the same time. It was my first time here and I´ve learn all about Call centers, Customer services, many interesting things. we've covered many details and topics to prepare us for the versant Test.
I know that there's a huge amount of opportunity in this industry. The networking activities was super cool too. I meet many people, testimony and native speakers.
The coach Carlos was nice and he's like a native speaker, the lessons was totally great and intense. We were focused on custumers services and how to grew up and improve our skills. Finally I want to thank to Carcip and everyone has made that posible.  I know I forget many things, It was hard for me because I need to do more,  but the course was worth it.

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In this course I learned many new things, new vocabulary, new greetings, new strategies, that now I need to put into practice and try not to forget, also learn about what emotion feel during a call how to deal with those.

I really like how the coach distribute the time during the session because we could do different activities. He was so creative.

In the beginning, I didn't have the courage and the confidence, to express my opinion and coordinate words. Now I have to practice more to beat it and don't give up.

The only thing I don't like too much was the homework. It was too much homework because I needed to improve my weaknesses . It was difficult for me.

But now I know the virtual to continue improve! I Just say thank you!

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First, I want to thank all the staff behind this project. All of you have done an excellent job. Thank you to CARCIP for allowing us to develop our skills and learn more about this language, bringing us many job opportunities.

During this course, I learned many new ways to communicate—also, I learned about the culture of Call Center, myths and truth.

With the knowledge I got from Coursera, I can develop some new essential skills as Note-taking and prepare good speeches to be sure to take
the attention of the people who are hearing me.

About Tech Fundamentals, it was an excellent opportunity to enforce my knowledge about computers and troubleshooting.

At the end of this course, I felt more confident and decided to follow, taking on new challenges and learning more about different areas.

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I have studied the English B1-B2 course in 2019 and now the conversation club, and my experience is that CARCIP has the best English teachers that take care of the students learning and not just dictating a class, in this course, the teacher Carlos Mercado was an incredible facilitator for all the things we studied, it felt like we were in physical classroom but much better. I have learned a lot of things about the call centers world and also communication abilities, in all the previous courses I studied in other schools I have never noticed that a phonetical alphabet exists and it is very useful. I liked all the activities, the games, the breakout rooms, participating with classmates, and enjoyed the virtual experience first of all. Now I feel confident talking with people in English and don´t care about the level they have, that was my weakness and now I can do it without any fear. During the course, the main issue for me was the low internet connection at home, but I tried to be in all the classes and doing the most activities I can. I like to talk with my partners and notice the advance we had since Sept 1st, My favorite weeks were 3 and 4 because we had more conversation. My feedback for you guys is to keep selecting the best teachers, improving always in virtual tools (well done) and maybe for the next time or conversation club part II, extend a couple of weeks more because we enjoy the practice and we need to do it more. About the networking activities, I like both because opens the mind of a person who does not know the call centers world and also thinking in English. About Coursera, I liked the courses and the opportunity to study more than the selected. I hope to keep in contact with my classmates and practice in the next months. Thanks for everything, please count on me for future scholarships. Be well, Stay Awesome!
Stefany E

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I have learned new things about call center even though I had some experience, sometimes I knew the terms used in the industry but not the meaning.
We practiced spelling that I consider help us to get more experience and not feel afraid of what comes next and also we learned information about every state from US and the accents they have.

I was an amazing experience because there were some activities and games that we enjoy a lot and helped us to understand and practice the English skills.

Personally I could say that it helped me to practice speaking and have more security when I was talking and also develop and express the ideas in a better way.

Thanks so much for sharing your knowledge with us and thanks for the opportunity you are providing to people that wants to continue the path of learning.

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I fell in love with English! This course taught me I have many tools I can use to study by myself and do a lot of activities to improve my accent, my vocabulary, speaking.
This course provide me with links, documentation, and the information I need to be succed in a call center industry.
This course gave the corage to continue looking for the opportunity I have been searching and to be brave and not to be afraid to talk even when I make mistake.

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since this course was started a have learned a lot of things, like, call center vocabulary and how to deal with some situations with the costumers, also the different situations i will have to deal with and how to solve it, the steps that i have to follow to give a good service to the costumers, how to spell with the military alphabet, the politely and correct way to ask for personal information, how to response a e-mail among other things.

at the beginning of this course didn't have confidence to talk in front of people, and i used to be afraid to try to speak louder, this course help me a lot with this problem, now i feel more comfortable speaking out loud and talking with other person.

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What did I learn during almost 1 month.....Carlos Palacio Tapia 

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What did I learn during almost 1 month.....Carlos Palacio Tapia 

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Well first of all I want to thank you CARCIP TEAM and TELCOR for this opportunity I have learned different and usefull things for example what is the best way to deliver customer service, how to have a successful telephoning, we learned how to use the military alphabet, how to do clarification questions, probing questions, we learned a bunch of phrasal verbs how to handle difficult situations or difficult customers I consider honestly my listening skill is getting better but you know what my friends we need more time for this club only almost 1 month can help us a lot but is not enough but I know it's a great effort of you and I want to say Im really gratefull for all of this thank you guys you are doing an amazing job for our people for our country I encourage you please continue with this wonderful project in benefit of our youth. Thanks once again God bless you all! My name is Carlos Fernando Palacio Tapia I forgot to mention the teacher Carlos Mercado he is an incredible teacher his fluency and the way he speak is compared to a native english speaker one day hope to speak as he does so he is a great asset for you.

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I had a great experience throughout all these weeks in the English conversation club. I learned words I haven't learned before, useful phrases when you work in a call center, the call center jargons, ways to intonate when I'm speaking in English as well as putting feelings into the things I say.

Taking the courses in Coursera, I got so much new knowledge. I learned ways to communicate effectively when I want to relay  my ideas in a presentation, and also how to catch the right information when I'm listening to someone's speech.

The Technical Support fundamentals helped me to review things I have learned before at the university as it were: computer's hardware and software, networking and those kinds of stuff, and in adittion I also learned incredible things about troubleshooting I didn't know.

I really liked all what we did in the club and really felt I was able to expand my lexis.

I have to say I met great people in this club. They were so nice and were real partners during this journey. It was nice to meet people like them.

If I had the opportunity of taking this course again, I would definetely take it.

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First I must thank the TELCOR/CARCIP program for giving me the opportunity to take this course and I must also thank the coach. These 4 weeks have been a lot of learning in the call center area. We have learned the necessary tools to become a good customer service agent. We learned about the work environment in this industry.

We acquired and strengthened new knowledge with the courses provided by the COURSERA platform, which was very helpful to learn about how to express ourselves in public, or how we should relate to customers or also skills to be technical support agents.

Overall very grateful for all the knowledge acquired and for the help and support provided by our coach.

I would have liked more that the classes (the course) had been in person, I think this way there is a greater commitment from all the beneficiaries, I do not omit to say that in my case I had problems with my computer which hindered a little the learning process.

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First, thank you for this opportunity. They were quite intense days where I was able to learn different activities that I can implement to continue practicing and improving my English. For me, the most important thing was that we practice our speech and let go of fear. I think the teacher we had really understood us and always answered our questions and wants to share his knowledge. He is professional. Just one thing I must add: we need more days for studies, not just 20 days.

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This course was interesting I got to get to know a little bit more about the call center call canter industry, networking meetings were very interesting (would have liked to listen to a native speaker talk about their experience as a call center representative) also It helped me to clarify some doubts also overcome some fears as well, really grateful for this opportunity. I hope this program continues giving young people more opportunities.

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we learnt about how sms call center environment works, also how to make a CV, we realized what we're going to face in a call center and how to manage callings and many expressions to use in a call. we learnt in sms campeings are dealing with 3 o 4 different customers and we have to give an answer for each of them in less than 60 seconds after the customer reply

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At the beggining I learn about call canter and some information related their environmet how they work and what they do, then i got some cc cultures.

I did some courses and coursera, Tech support fundamentals for example, this was interesting i would like to have more time for finishing all the other course complements.

We learnt about where create a cv and how to create one, then we took some versant practices and then we knew more about call center environments, and we did some practices for bein more able to listen diffrents phrases on speechling, also I did a lot of typing practice.

Acording to speech practice on Fligrid we made 11 videos that help me to develop my speeching skills and get more confident when i want to express my thoughts or opinons about some topics, in addition this was helpfull for my listening skill and to gain more vocaulary.

I would like to have enough time to gain more skills and kwonledge because i feel more confident talking also with the language but it is not enough, we need more time for reach another lever in the language.

Finally I would like to Thank to Mr.Nobody for being someone who can teach and help to some lost minds and for encouraging us to keep going and keep trying to learn every single day. :)

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I learned much stuff during this course. How to deal with customer, the terms are used in a call center, how to get through an interview, how to work with message, the course in Coursera, it was super useful and I loved it, how to create a CV and resume and strategies to face Versant test. I appreciated all these things because it's helped me with my English proficiency and you, Carlos. I would describe you as excellent couch, super intelligence and you encourage us to keep working on this gol. Thank you so much for everything. The unique suggestion for this course by me is the last of course I would rather have more time but the material and the couch was amazing.