# data[].attributes.body
• Prepare VIP dining room equipment, ensure that the dining table layout is in the correct position.

• Limited eating utensils such as plates, spoons, etc., using the available equipment in the department pantry.

• Understand the structure of preparing dining table positions.

# data[].attributes.body
ARRANGING MEETING PLACE AND CUSTOMER SERVICE OPERATOR

• Tidying up and arranging the meeting hall "Hibiscus Hall, Kenanga and Melur Meeting Room".

• Placing sufficient meeting equipment such as chairs, tissues, air and the like.

• Studying the structure of the meeting room layout such as the preparation of the place learned at UMK.

• Ensuring the cleanliness and environment of the room in good condition and comfortable.

• Time limit for arranging the room and cleaning, asking for supervisor's help in arranging the room while preparing the place.

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

# data[].attributes.body
• Registering letters. Using Microsoft Word. Analyzing letter data by referring to title, date, department/division and other information.

• Difficulty in allocating time to provide letter data reports to directors. Asking for supervisor's help to discuss with directors online (WhatsApp).

•Assist in receiving complaints from customers about entering private premises and the like, using the QR system to fill out complaint forms.

• Understand public complaint procedures, explain the complaint process to customers and understand customer complaints, assisted by the complaints supervisor.

• Improve professional communication skills and customer service management processes.

# data[].attributes.body
• Prepare brief reports for an important letter regarding the arrival of the Japanese Consul using Microsoft Word.

• Understand the format and content of reports to verify in the administrative department.

• Confusion in the process of assignments from one party to the next, get guidance from the supervisor by explaining the assignment process.

• Learn to manage Microsoft Word to write letters by understanding the content and format.

# data[].attributes.body
Kelantan's special holiday in conjunction with Eid al-Fitr

# data[].attributes.body
• Help maintain the audio system in the MPKB-BRI radio section.

• Use the tools provided such as P.A System, laptop, microphone, etc.

• Be able to train yourself to operate the broadcast publicly and p.a properly.

• Provide information to listeners such as announcements of license fees, taxes, parking compounds, etc.

• Limit damaged speakers in departments/divisions and areas around MPKB-BRI, inspect for damage and upgrade the speaker system throughout the area.

• Improve communication skills.

• Send letters for confirmation, namely updating the department/division customer charter for the year 2025.

• Understand the format and content of reports.

• Limited time in collecting customer charters.

• Ask for supervisor's help to get feedback from other departments/divisions via WhatsApp.

# data[].attributes.body
Eid al-Adha holiday

# data[].attributes.body
Eid al-Adha holiday

# data[].attributes.body
• Registering letters.

• Using Microsoft Word.

• Analyzing letter data by referring to title, date, department/division and other information.

• Difficulty in allocating time to provide letter data reports to directors.

• Asking for supervisor's help to discuss with directors online (WhatsApp).

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CUSTOMER SERVICE OPERATOR AND HANDLE THE LETTER

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• Supervise operators at the customer service counter by answering customer inquiries over the phone using the PABX system and call logs.

• Record and distribute calls systematically, and channel them to departments/divisions or customers according to the suitability of the call.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Send letters to the administrative department for verification and approval, understand each task process, format, and content.

• Maintain interaction with other staff so that they can understand the flow of tasks more thoroughly.

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CUSTOMER SERVICE OPERATOR

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

# data[].attributes.body
CUSTOMER SERVICE OPERATOR

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

# data[].attributes.body
• Representing MPKB-BRI at the 'Islamic Culture Seminar' at Dewan Putik, an official government event.

• Find out the latest information about Islamic Culture in Kelantan.

# data[].attributes.attachment_caption
ORGANIZE FILES AND CUSTOMER SERVICE COUNTER

# data[].attributes.body
• Compiling official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories, assisted by supervisors by communicating to obtain assistance and opinions on document filing.

• Learning systematic time and document management involving record management, improving understanding in terms of documentation.

• Proficient in document systems.

• Customer service counter, giving queue numbers to customers using a number machine.

• Communicating with customers politely and professionally.

• Understanding the function of each queue number such as integrated and permit, ensuring each customer license such as permanent license and temporary license.

• Difficult to understand customer requests such as, parking payment methods, payment process according to license type and fee.

• Asking for supervisor's help to assist customers.

# data[].attributes.body
ARRANGING MEETING PLACE AND WRITE LETTER

• Tidying up and arranging the meeting hall "Hibiscus Hall, Kenanga and Melur Meeting Room".

• Placing sufficient meeting equipment such as chairs, tissues, air and the like.

• Studying the structure of the meeting room layout such as the preparation of the place learned at UMK.

• Ensuring the cleanliness and environment of the room in good condition and comfortable.

• Time limit for arranging the room and cleaning, asking for supervisor's help in arranging the room while preparing the place.

• Write official letters using Microsoft Word, understand each content of the letter made such as requests to borrow equipment, on the system, etc. Using the format learned.

• Difficulty getting the information needed, communicate with supervisors to request the information sent.

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INDUSTRIAL TRAINING HPT40108 - IZZA KAMILA

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Google drive link 🔗: https://drive.google.com/file/d/1ljm15E5rG5S_3vUCdrtXmni10rGvUjca/view?usp=drivesdk

LINK PRESENTATION VIDEO : https://youtu.be/tEjWh7yKHBI

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MAJLIS PERBANDARAN KOTA BHARU BANDAR RAYA ISLAM 

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MAJLIS PERBANDARAN KOTA BHARU BANDAR RAYA ISLAM 

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COLLECT INFORMATION AND HANDLE THE LETTER

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• Read and collect information related to MPKB-BRI in the Berita Harian and Sinar Harian newspaper to find information on advertised announcements.

• Learn the basics of data management received, examine each advertised news so as not to be overlooked.

• Send letters to the administrative department for confirmation and approval, understand each task process, format and content.

• Maintain interaction with other staff so that they can understand the flow of work more thoroughly.

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• Assist in preparation sessions for montage of Hari Raya in the MPKB-BRI Exco room.

• Find decorative equipment and arrange decorations according to the capacity of each department/division for filming of the Hari Raya celebration such as mengkuang mats, dodol, ketupat and so on.

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• Help create YDP posters for Hari Raya celebrations to be posted on social media.

• Understand the content and design, poster layout, etc. to suit the event theme using Canva. Emphasize the use of colors, elements, poster size suitability, etc.

# data[].attributes.body
CUSTOMER SERVICE OPERATOR

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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• Registering letters.

• Using Microsoft Word.

• Analyzing letter data by referring to title, date, department/division and other information.

• Difficulties such as lack of time to prepare letter data reports to directors and other officers.

• Asking for supervisor's help to consult with directors online (WhatsApp).

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• Create a sketch of the Hari Raya celebration booth decoration using Canva.

• Limited budget makes it difficult to choose decorations, use bridal services to adjust the decorations and budget.

• Understand the content and design you want to convey by consulting with the supervisor and the bride.

• Fill out the store item order form and send it to the procurement department to take the order.

• Limited time to get the desired items, approval and confirmation from the store manager.

• Understand the procedures for picking items such as the pick-up schedule after 2 pm and the pick-up process assisted by the store supervisor.

# data[].attributes.body
• Compiling official department documents, involving updating the recorded manual filing system.

• Confusion in document categories, assisted by supervisors by communicating to obtain assistance and opinions on document filing.

• Learning systematic time and document management involving record management, improving understanding in terms of documentation.

# data[].attributes.body
Eid al-Fitr

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• Learn how to collect and organize letters into appropriate files.

• Document important letters according to available titles such as innovation, TPO, Japan, etc. This can make it easier when referring to documents.

• Improve understanding of the company's documentation system.

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CUSTOMER SERVICE OPERATOR

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

# data[].attributes.attachment_caption
ORGANIZE FILES AND CUSTOMER SERVICE OPERATOR

# data[].attributes.body
• Organize official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories and opening new files, assisted by supervisors by communicating for assistance and opinions on document filing.

• Learn systematic time and document management involving record management, increasing understanding in terms of documentation.

• Proficient in document systems.

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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• Assisted in designing and editing the Corporate Management Department Organization Chart, using Microsoft Word. Understand the existing job structure.

• Inaccurate measurement of name tags with chart size. Manually measure and change font.

# data[].attributes.headline
CUSTOMER SERVICE OPETARDay 72 - 19/6/2025 (Thursday)

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CUSTOMER SERVICE OPETARDay 72 - 19/6/2025 (Thursday)

# data[].attributes.body
CUSTOMER SERVICE OPERATOR

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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CUSTOMER SERVICE OPERATOR AND WRITE REPORT

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• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

• Write an official letter using Microsoft Word, understand each content of the letter such as permission to use a drone for filming. Use the format learned by stating the SOP that needs to be followed.

• Difficulty getting the information needed, communicate with supervisors to request the information desired.

# data[].attributes.body
• Create an answer script for the mpkb-bri interview with uitm students, using microsoft word. using references such as books, web pages and supervisors.

• Lack of information about the department and the actual function of the program being held, discussion with supervisors to obtain accurate information.

• Registering letters. Using Microsoft Word. Analyzing letter data by referring to title, date, department/division and other information.

• Difficulty in allocating time to provide letter data reports to directors. Asking for supervisor's help to discuss with directors online (WhatsApp).

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MEETING ROOM KENANGA AND CUSTOMER SERVICE OPERATOR

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• Tidying up and arranging the "meeting room Kenanga".

• Placing sufficient meeting equipment such as chairs, tissues, air, etc.

• Learning the structure of the meeting room layout such as preparing the place learned at UMK.

• Ensuring the cleanliness and environment of the room in good and comfortable condition.

• Time limit for arranging the room and cleaning, asking for supervisor's help in arranging the room while preparing the place.

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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• Write a paper using Microsoft Word, understand every content of the letter made regarding speaker repair. Using the format learned.

• Difficulty getting information about broken speakers in the department/division, communicate with supervisors to request information sent from external departments such as city services, landscaping and so on.

• Organize official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories and opening new files, assisted by supervisors by communicating for assistance and opinions on document filing.

• Learn systematic time and document management involving record management, increasing understanding in terms of documentation.

• Proficient in document systems.

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CUSTOMER SERVICE OPERATOR AND COMPLAINTS

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• Supervise operators at customer service counters by answering customer questions over the phone using the PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/divisions or customers as appropriate.

• Some cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

•Assist in receiving complaints from customers about entering private premises and the like, using the QR system to fill out complaint forms.

• Understand public complaint procedures, explain the complaint process to customers and understand customer complaints, assisted by the complaints supervisor.

• Improve professional communication skills and customer service management processes.

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ANSWER SCRIPT, REGISTERING LETTER, AND DO SUTY SCHEDULE

# data[].attributes.body
• Create an answer script for the mpkb-bri interview with uitm students, using microsoft word. using references such as books, web pages and supervisors.

• Lack of information about the department and the actual function of the program being held, discussion with supervisors to obtain accurate information.

• Registering letters.

• Using Microsoft Word.

• Analyzing letter data by referring to title, date, department/division and other information.

• Difficulty in allocating time to provide letter data reports to directors.

• Asking for supervisor's help to discuss with directors online (WhatsApp).

• Practical student duty schedule at the operator counter, compiled using Microsoft Word tables. Emphasis the importance of fairness in the distribution of tasks; if it is unfair, it can affect morale.

• Unbalanced care of the operator counter. Time constraints in compiling a fair and balanced schedule. Have an initial discussion with the supervisor about time constraints before compiling the schedule.

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ARRANGING METTING PLACE AND  ORGANIZE FILES

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• Tidying up and arranging the meeting hall "Hibiscus Hall, Kenanga and Melur Meeting Room".

• Placing sufficient meeting equipment such as chairs, tissues, air and the like.

• Studying the structure of the meeting room layout such as the preparation of the place learned at UMK.

• Ensuring the cleanliness and environment of the room in good condition and comfortable.

• Time limit for arranging the room and cleaning, asking for supervisor's help in arranging the room while preparing the place.

• Organize official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories and opening new files, assisted by supervisors by communicating for assistance and opinions on document filing.

• Learn systematic time and document management involving record management, increasing understanding in terms of documentation.

• Proficient in document systems.

# data[].attributes.body
•Assist in receiving complaints from customers about entering private premises and the like, using the QR system to fill out complaint forms.

• Understand public complaint procedures, explain the complaint process to customers and understand customer complaints, assisted by the complaints supervisor.

• Improve professional communication skills and customer service management processes.

• Write official letters using Microsoft Word, understand each content of the letter made such as requests to borrow equipment, on the system, etc. Using the format learned.

• Difficulty getting the information needed, communicate with supervisors to request the information sent.

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WESAK HOLIDAY

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• Report yourself and be briefed at the administrative office and directed to the Corporate Management Department (Public Relations Division).

• Understand the organizational structure and working methods in the department, such as taking complaints, documenting, customer service and so on.

• Create greeting cards for Council Members using Canva, like the creative writing done at UMK.

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PREPARE VIP DINNING ROOM AND CUSTOMER SERVICE OPERATOR

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• Supervise operators at customer service counters by answering customer questions over the phone using the PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/divisions or customers as appropriate.

• Some cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

• Prepare VIP dining room equipment, ensure that the dining table layout is in the correct position.

• Limited eating utensils such as plates, spoons, etc., using the available equipment in the department pantry.

• Understand the structure of preparing dining table positions.

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CUSTOMER SERVICE OPERATOR AND DUTY SCHEDULE

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• Supervise operators at customer service counters by answering customer questions over the phone using the PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/divisions or customers as appropriate.

• Some cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

• Practical student duty schedule at the operator counter, compiled using Microsoft Word tables. Emphasise the importance of fairness in the distribution of tasks; if it is unfair, it can affect morale.

• Unbalanced care of the operator counter. Time constraints in compiling a fair and balanced schedule. Have an Initial Discussion with the supervisor about time constraints before compiling the schedule.

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• Learn the system and supervise customer service operators using the PABX system.

• Be able to train how to communicate with customers and help resolve problems encountered such as shop licensing, car park compounds, building plans and so on.

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• Compiling official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories, assisted by supervisors by communicating for assistance and opinions on document filing.

• Learning systematic time and document management involving record management, increasing understanding in terms of documentation.

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Special Holiday for Nuzul Al-Quran

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Invitation to the appreciation and excellence ceremony of FHPK students.

# data[].attributes.attachment_caption
ARRANGING MEETING PLACE AND CUSTOMER SERVICE OPERATOR

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• Tidying up and arranging the meeting hall "Hibiscus Hall, Kenanga and Melur Meeting Room".

• Placing sufficient meeting equipment such as chairs, tissues, air and the like.

• Studying the structure of the meeting room layout such as the preparation of the place learned at UMK.

• Ensuring the cleanliness and environment of the room in good condition and comfortable.

• Time limit for arranging the room and cleaning, asking for supervisor's help in arranging the room while preparing the place.

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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• Publicity, using a publicity van to promote gotong royong activities carried out in the Taman Desa Kemumin housing area. Training self-confidence in speaking in public professionally.

• Time management, publicity movement and smoothness in making publicities. Getting help from supervisors.

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• Registering letters.

• Using Microsoft Word.

• Analyzing letter data by referring to title, date, department/division and other information.

• Difficulty in allocating time to provide letter data reports to directors.

• Asking for supervisor's help to discuss with directors online (WhatsApp).

# data[].attributes.body
• Prepare meeting book 'Racial Unity and Tourism Information Committee Meeting No. 1/2025', use "power point" to create designs according to the theme and information required. Understand the theme and format of the meeting content. Create meeting book slides in softcopy and hardcopy format.

• Limited time to prepare the meeting book. Ask for help from other practical students and communicate politely.

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• Assist in preparing receipt stamps for letters sent to corporate departments.

• Learn the responsibilities and work processes for received correspondence, such as expense receipts from KOPEJA.

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• Send a letter to the evaluation section to obtain a memo letter and send it to the administration section for confirmation and approval.

• Learn the process of the task flow to approve each activity carried out.

• Organize each approval of the work papers according to the task requirements.

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TAKE COMPLAINTS AND CUSTOMER SERVICE OPERATOR

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•Assist in receiving complaints from customers about entering private premises and the like, using the QR system to fill out complaint forms.

• Understand public complaint procedures, explain the complaint process to customers and understand customer complaints, assisted by the complaints supervisor.

• Improve professional communication skills and customer service management processes.

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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• Help maintain the audio system in the MPKB-BRI radio section.

• Use the tools provided such as P.A System, laptop, microphone, etc.

• Be able to train yourself to operate the broadcast publicly and p.a properly.

• Provide information to listeners such as announcements of license fees, taxes, parking compounds, etc.

• Limit damaged speakers in departments/divisions and areas around MPKB-BRI, inspect for damage and upgrade the speaker system throughout the area.

• Improve communication skills.

• Organize official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories and opening new files, assisted by supervisors by communicating for assistance and opinions on document filing.

• Learn systematic time and document management involving record management, increasing understanding in terms of documentation.

• Proficient in document systems.

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TAKE LETTERS AND COMPLAINTS

• Collect letters from the procurement department to the corporate department, by identifying the type of letter being collected such as a letter of invitation to a meeting or a letter of receipt of goods.

• Interact politely with staff to understand the process of receiving the requested goods.

• Help take complaints from customers about cleanliness and street lighting problems by interacting directly with the balance, and asking customers to scan qr to fill out the complaint form more easily and systematically.

• Improve professional communication skills and customer service management processes.

# data[].attributes.body
• Registering letters.

• Using Microsoft Word.

• Analyzing letter data by referring to title, date, department/division and other information.

• Difficulties such as lack of time to prepare letter data reports to directors and other officers.

• Asking for supervisor's help to consult with directors online (WhatsApp).

•Assist in receiving complaints from customers about entering private premises and the like, using the QR system to fill out complaint forms.

• Understand public complaint procedures, explain the complaint process to customers and understand customer complaints, assisted by the complaints supervisor.

• Improve professional communication skills and customer service management processes.

# data[].attributes.body
• Assist in receiving complaints from customers about entering private premises and the like, using the QR system to fill out complaint forms.

• Understand public complaint procedures, explain the complaint process to customers and understand customer complaints, assisted by the complaints supervisor.

• Improve professional communication skills and customer service management processes.

• Prepare and assist in decorating the MPKB-BRI Hari Raya celebration venue at the Jublin PerakHall.

• Limited space for decorating, ask for opinions from supervisors and bridal for comfort in the booth.

# data[].attributes.body
• Attending a historical briefing on Kota Bharu (Gelanggang Seni) - UMK Bachok Campus student visit, using the book 'Bi Surr' as a historical reference.

• Mastering the method of presenting information clearly and thoroughly. Understanding each question asked by stating the answer referring to the book and its experts.

• Get the latest information on tourist destinations and historical places in Kelantan.

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ARRANGING MEETING PLACE

• Tidying up and arranging the meeting hall "Hibiscus Hall, Kenanga and Melur Meeting Room".

• Placing sufficient meeting equipment such as chairs, tissues, air and the like.

• Studying the structure of the meeting room layout such as the preparation of the place learned at UMK.

• Ensuring the cleanliness and environment of the room in good condition and comfortable.

• Time limit for arranging the room and cleaning, asking for supervisor's help in arranging the room while preparing the place.

# data[].attributes.body
ARRANGING MEETING PLACE AND WRITE LETTER

• Tidying up and arranging the meeting hall "Hibiscus Hall, Kenanga and Melur Meeting Room".

• Placing sufficient meeting equipment such as chairs, tissues, air and the like.

• Studying the structure of the meeting room layout such as the preparation of the place learned at UMK.

• Ensuring the cleanliness and environment of the room in good condition and comfortable.

• Time limit for arranging the room and cleaning, asking for supervisor's help in arranging the room while preparing the place.

• Write official letters using Microsoft Word, understand each content of the letter made such as requests to borrow equipment, on the system, etc. Using the format learned.

• Difficulty getting the information needed, communicate with supervisors to request the information sent.

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ARRANGING MEETING PLACE AND CUSTOMER SERVICE OPERATOR

# data[].attributes.body
• Tidying up and arranging the meeting hall "Hibiscus Hall and Melur Meeting Room".

• Placing sufficient meeting equipment such as chairs, tissues, air and the like.

• Studying the structure of the meeting room layout such as the preparation of the place learned at UMK.

• Ensuring the cleanliness and environment of the room in good condition and comfortable.

• Time limit for arranging the room and cleaning, asking for supervisor's help in arranging the room while preparing the place.

• Supervise operators at customer service counters by answering customer questions over the phone using the PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/divisions or customers as appropriate.

• Some cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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WRITE PAPER AND CUSTOMER SERVICE OPERATOR

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• Write a paper using Microsoft Word, understand every content of the letter made regarding speaker repair. Using the format learned.

• Difficulty getting information about broken speakers in the department/division, communicate with supervisors to request information sent from external departments such as city services, landscaping and so on.

• Supervise operators at customer service counters by answering customer questions over the phone using the PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/divisions or customers as appropriate.

• Some cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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CUSTOMER SERVICE OPERATOR AND ORGANIZE FILES 

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•buat jadual tugasan jaga kaunter operator

• Help organize meeting space in the Melor meeting room.

• Understand the formal layout professionally for important meeting use.

• Supervise operators at customer service counters by answering customer questions over the phone using the PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/divisions or customers as appropriate.

• Some cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

• Organize official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories and opening new files, assisted by supervisors by communicating for assistance and opinions on document filing.

• Learn systematic time and document management involving record management, increasing understanding in terms of documentation.

• Proficient in document systems.

# data[].attributes.body
• Write a paper using Microsoft Word, understand every content of the letter made regarding speaker repair. Using the format learned.

• Difficulty getting information about broken speakers in the department/division, communicate with supervisors to request information sent from external departments such as city services, landscaping and so on.

• Organize official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories and opening new files, assisted by supervisors by communicating for assistance and opinions on document filing.

• Learn systematic time and document management involving record management, increasing understanding in terms of documentation.

• Proficient in document systems.

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• Compiling official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories, assisted by supervisors by communicating for assistance and opinions on document filing.

• Learning systematic time and document management involving record management, increasing understanding in terms of documentation.

• Registering letters.

• Using Microsoft Word.

• Analyzing letter data by referring to title, date, department/division and other information.

• Difficulty in allocating time to provide letter data reports to directors.

• Asking for supervisor's help to discuss with directors online (WhatsApp).

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Eid al-Fitr

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• Preparing brief reports for department staff such as department staff data using Excel.

• Understanding the format and content of reports to be sent to the finance department.

• Confusion in calculating formatted amounts, receiving guidance from supervisors by changing the original calculation format.

• Learning simpler and more formatted Excel management.

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HANDEL AUDIO SYSTEM DAN DEKORATION BOOTH

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• MPKB-BRI Hari Raya Celebration.

• Be a member of the audio committee by controlling the songs played in the Audio System section.

• The limitation of songs and songs not downloaded before installation makes it difficult to select songs and unexpected advertisements, ensuring that the volume of the songs is not too loud and does not disturb the host and visitors.

• Help clean and rearrange the equipment and decorations used in the booth.

• Help pack the booth and reopen the decorations, limited equipment in storing decorations.

• Need to provide additional tools to manage the decorations.

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• Help prepare Hari Raya filming decorations according to departments/divisions such as the highest MPKB Department, Licensing Department and others.

• Provide filming equipment and arrange decorations according to the needs of each department/division such as Raya lamps, lanterns, and so on.

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CUSTOMER SERVICE OPERATOR

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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CUSTOMER SERVICE OPERATOR

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

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CUSTOMER SERVICE OPERATOR AND TAKE COMPLAINTS

• Supervise operators at customer service counters by answering customer questions over the phone using the PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/divisions or customers as appropriate.

• Some cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

•Assist in receiving complaints from customers about entering private premises and the like, using the QR system to fill out complaint forms.

• Understand public complaint procedures, explain the complaint process to customers and understand customer complaints, assisted by the complaints supervisor.

• Improve professional communication skills and customer service management processes.

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CUSTOMER SERVICE OPERATOR AND WRITE LETTER

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• Supervise operators at customer service counters by answering customer questions over the phone using the PABX system and call logs.

• Record and distribute calls systematically, and direct them to departments/divisions or customers as appropriate.

• Some cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received.

• Proficient in call distribution.

• Write a paper using Microsoft Word, understand each content of the letter made regarding the news script and the topic to be presented. Using the format learned.

• Difficulty in obtaining information about the title and storyline of the news, communicating with supervisors to request news information such as the swearing-in ceremony of MPKB-BRI council members and the like.

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ARRANGING MEETING PLACE AND CUSTOMER SERVIEC OPERATOR

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• Tidying up and arranging the meeting room. Placing sufficient meeting equipment such as chairs, tissues, air and the like.

• Learning the structure of the meeting room layout such as preparing the place learned at UMK. Ensuring the cleanliness and the room environment is in good and comfortable condition.

• Limited ventilation system causes the environment to be less comfortable, need to provide fragrance when preparing the place.

• Supervise operators at customer service counters by answering customer inquiries over the telephone using PABX system and call logs. Record and distribute calls systematically, and direct them to departments/sections or customers as appropriate.

• Some lines cannot be connected, need to be explained to customers, communicate professionally and politely in understanding the message received. Proficient in call distribution.

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• Creating a new layout for the corporate management department office space for the addition of a conference room. Using power point to sketch the space. Providing a more comfortable and organized space.

• Difficulty arranging the position of a limited space with a large number of employees. Asking for opinions and communicating with supervisors politely.

• Compiling official department documents, which involves updating the recorded manual filing system.

• Confusion in document categories, assisted by supervisors by communicating for assistance and opinions on document filing.

• Learning systematic time and document management involving record management, improving understanding in terms of documentation.

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ARRANGING MEETING HALL AND KRU E-BULETIN

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• Tidying up and arranging the meeting hall "hibiscus hall".

• Placing enough meeting equipment such as chairs, tissues, air and so on.

• Learning the structure of the meeting room layout such as the preparation of the place learned at UMK.

• Ensuring the cleanliness and environment of the room in good condition and comfortable.

• Time limit for arranging the room and cleaning, asking for supervisor's help in arranging the room while preparing the place.

• MPKB-BRI news crew, using existing equipment such as spotlights, microphones, moving screens and so on, gained knowledge of how to be a professional reporter.

• Experienced technical problems such as lighting, news scripts and sound. Helped to arrange the position of the spotlight, manually change the news scripts and so on.

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• Became the registration officer for the 'Sepetang Anak Muda' program with Ust Azhar Idrus at the Sultan Muhammad IV Stadium Madinah Ramadan Kota Bharu.

• Distributed and collected questionnaires from the community for question and answer sessions.

• Gained real-life experience as an event assistant that involved the community, allowing me to train myself to be confident in public.

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Public holiday "Labor Day"

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• Became a registration staff for the 'Sepetang Anak Muda' program with Ust Mokhtar Yaacob at the Sultan Muhammad IV Stadium, Madinah Ramadan, Kota Bharu.

• Attracted visitors to join the forum.

• Gained experience and learned the basics of real customer data management as an assistant at events involving the community, allowing me to train myself to be confident in public.

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• Registering letters.

• Using Microsoft Word.

• Analyzing letter data by referring to title, date, department/division and other information.

• Difficulties such as lack of time to prepare letter data reports to directors and other officers.

• Asking for supervisor's help to consult with directors online (WhatsApp).

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• Answer and manage incoming calls and connect to relevant departments/divisions.

• Learn the system and supervise customer service operators using the PABX system and call logs.

• Record and distribute calls systematically, identify lines that cannot be connected due to busy lines and the like.

• Can train how to communicate with customers and help solve problems encountered such as shop licensing, parking, building plans and so on.

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• Answer and manage incoming calls and connect to relevant departments/divisions.

• Learn the system and supervise customer service operators using the PABX system and call logs.

• Record and distribute calls systematically, identify lines that cannot be connected due to busy lines and the like.

• Can train how to communicate with customers and help solve problems encountered such as shop licensing, parking, building plans and so on.