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FINAL REPORT :)

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Borang C 📝

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Borang Semakan Padlet 📋

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Video Presentation
Nurul Azanie Bt Zainol Abidin
A14B0858 - SAH

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5/6/18 - Tuesday
Today my last day . I've to settle all my jobs . And today I have the opportunity to interview my boss En Noor Izham & we have a long time to talk :))

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4/6/18 - Monday
My duties today , I have to updated the bus travel book for June & July trip . This book will be brought by my boss wherever he goes . So that , he knows when the trips , who's bus driver & his clients .

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3/6/18 - Sunday
My duties today , I have to check the condition of the bus . This inspection should be made once a month if the trip @ destination is nearby . Except for long distances it is obligatory to do this inspection before travel . Examples of inspection such as mirrors , dashboards , signal lamps , tires and what not . After doing this inspection, I need to report & explain back to the boss about the bus's condition . If anything happen or damages , be prompted to notify the boss for improvements .

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2/6/18 - Saturday
- OFF DAY -

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1/6/18 - Friday
- IFTAR WITH PERSONA HOLIDAY @HATYAI -
*not participating because long journey n im not feeling well
🤢🤮

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31/5/18 - Thursday
My duties today in the office :
1.Collecting & filing invoice.
2. Managing driver bus claim such as petrol & toll.
3. Updating Local Order.

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30/5/18 - Wednesday
Continued !

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29/5/18 - Tuesday
Senior Staff explain about ticketing :))

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28/5/18 - Monday
Today , updating file . Keep information that which is necessary & important only .

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27/5/18 - Sunday
My duties today in the office :
1. Arranging flight ticket for customer booking.
2. Collecting & filing invoice.
3. Called bus driver & up to date with any changes of trip.
4. Managing driver bus claim such as petrol & toll.

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26/5/18 - Saturday
- OFF DAY -

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25/5/18 - Friday
- OFF DAY -

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24/5/18 - Thursday
Today I'm just preparing an invoice for client . And then , I also need to email the flight ticket to the client . Other than that , I have to pickup the phone call .

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23/5/18 - Wednesday
Today I'm just preparing an invoice for client . And then , I also need to email the flight ticket to the client . Other than that , I have to pickup the phone call .

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22/5/18 - Tuesday
ABSENCE 🤮💉

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21/5/18 - Monday
ABSENCE 🤮💉

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20/5/18 - Sunday
I need to write the customer's name & their passport number using Excel . Then , I need to give to the staff for them to recheck again .

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19/5/18 - Saturday
I have to list down the name of bus driver & plate number that use the shell card . After finished , I have to open the payment voucher for the bus expenses .

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18/5/18 - Friday
- OFF DAY -

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17/5/18 - Thursday
- OFF CELEBRATE 1st RAMADÁN -

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16/5/18 - Wednesday
MC 🤢😷

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15/5/18 - Tuesday
My job for today is I have to photostate the voucher & cheque . Then , I have to fax the documents to the UUM for purposed they want to rent the bus to go to Pantai Merdeka . After that , like always I need to write the claim of using shell card by bus driver .

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14/5/18 - Monday
My duties today in the office :
1. Arranging flight ticket for customer booking.
2. Collecting & filing invoice.
3. Called bus driver & up to date with any changes of trip.
4. Managing driver bus claim such as petrol & toll.

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13/5/18 - Sunday
- PUBLIC HOLIDAY (GANTI JUMAAT)
PAKATAN HARAPAN MENANG -

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12/5/18 - Saturday
- OFF DAY -

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11/5/18 - Friday
- OFF DAY -

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10/5/18 - Thursday
- PUBLIC HOLIDAY (PAKATAN HARAPAN MENANG) -

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9/5/18 - Wednesday
- PILIHAN RAYA MALAYSIA -

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7/5/18 - Monday
Today , I have to calculate overall & update all the claim from driver bus . Starting from their allowance , fuel , toll & what not . Then , I have to filling & update bus rental from clients . There is a rental bus from Jaik & Jafila Travel & Tour .

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8/5/18 - Tuesday
My duties today , I have to updated the bus travel book for all 2018 trip . This book will be brought by my boss wherever he goes . So that , he knows when the trips , who's bus driver & his clients .

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6/5/18 - Sunday
Today I have to do claim GST for February & March . And also I need to called bus driver & up to date with any changes of trip. Then I have to managing driver bus claim such as petrol & toll.

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5/5/18 - Saturday
MC 🤢😷

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4/5/18 - Friday
- OFF DAY -

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3/5/18 - Thursday
Today I have updating files to keep important work records only . Files updates are also intended for the disposal of old records that are no longer important .

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2/5/18 - Wednesday
My duties today I have to update payment voucher for bus rental from all clients .

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1/5/18 - Tuesday
LABOUR DAY 👷🏻‍♀️

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30/4/18 - Monday
Today I have to preparing an invoice for Maahad Dini Sultan Abdul Halim . They rent the bus to go to Baling from Alor Setar on 13 May 2018 .

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29/4/18 - Sunday
My duties today , I have to check the condition of the bus . This inspection should be made once a month if the trip @ destination is nearby . Except for long distances it is obligatory to do this inspection before travel . Examples of inspection such as mirrors , dashboards , signal lamps , tires and what not . After doing this inspection, I need to report & explain back to the boss about the bus condition . If anything happen or damages , be prompted to notify the boss for improvements .

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28/4/18 - Saturday
- OFF DAY -

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27/4/18 - Friday
- OFF DAY -

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22/4/18 (Sunday) - 26/4/18 (Thursday)
MC for a week 🤮🤰🏻

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21/4/18 - Saturday
Replacement Leave (Isra' Mikraj)

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20/4/18 - Friday
- OFF DAY -

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19/4/18 - Thursday
I need to update the EPF contribution for Persona Holiday , Persona Logistic & Taska Persona . This EPF contribution need to do once a month . The staff teach me the steps on how to do using online . There also have many steps to remember because the next month , I also need to update this EPF contribution .

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18/4/18 - Wednesday
Today , I am given an opportunity to teach my clique again on how to do bus inspections . This inspection is under supervision of my boss also . This inspection to make sure bus is in good condition , good maintenance , neat & tidy and also comfortable . Lastly I need to submit the inspection report to the boss . Here I attached my picture with my boss .

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17/4/18 - Tuesday
ABSENCE 🤢💉

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16/4/18 - Monday
ABSEBCE 🤢💉

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15/4/18 - Sunday
What I have learnt today , I need to book the flight ticket of Air Asia for customer who wants to go to Surabaya from Penang on 20 April 2018 . Then , I also need to do the boarding pass for him & print out the pass .

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14/4/18 - Saturday

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13/4/18 - Friday

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12/4/18 - Thursday
Today , I just need to fax the documents of financial that including the GST & the finance to the Deputy State Secretary (Development) . After that , I also need to fax the document about quotation of bus rental  to Pantai Merdeka to Director of Co-Curiculum Center of University Utara Malaysia .

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11/4/18 - Wednesday
Today , I have to list down the name of bus driver & plate number that use in the shell card . After finished it , I have to open the payment voucher for bus expenses .

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10/4/18 - Tuesday
I need to fax the quotation of bus rental to the Jabatan Hal Ehwal Agama Islam Kedah . Then , I need to photostat the voucher & cheque , then keep it in the file .

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9/4/18 - Monday
Today , I have to calculate overall & update all the claim from bus driver . Starting from their allowance , fuel , toll , and what not . Then , I have to filing and update bus rental from clients. There is a rental bus from JAIK and Jafila Travel & Tour .

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8/4/18 - Sunday
Today , clients that will have trip to Korea , so I need to do the pass card & print out . I also need to cut & liminate it . The trip is almost a week . After finished it , I give it to the staff & then I need to recheck the name list either true or wrong in term of spelling .

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7/4/18 - Saturday
Since there have clients that will have trip to Medan , so I need to do the pass card & print out . I also need to cut & liminate it . The trip is almost a week . After finished it , I give it to the staff & then I need to recheck the name list either true or wrong in term of spelling .

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6/4/18 - Friday

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5/4/18 - Thursday
For today , I need to do the list of payment voucher for cash & cheque for February until April . After done , I need to write the customer's name & their passport number using Excel . Then , I need to give to the staff for them to recheck again .

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4/4/18 - Wednesday
I need to manage the schedule trip of busses with my boss . All the trip that clients already booking , I need to find the bus that free & fill in the book trip that related to the client's trip . After that , I need to list down the fuel expenses for busses .

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3/4/18 - Tuesday
Key-In client details that will be on vacation for Hatyai Trip on next week . They are 44 participants . I also updated the bus rental rate to Kuala Lumpur on 21/4/18

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2/4/18 - Monday
Today , I need to prepare promotional materials like brochure . I need to find the address of government agencies for posting the promotional materials . This is intended as a marketing so that agencies know more about the existence of Persona Holiday .

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1/4/18 - Sunday
Today , I need to do the checklist for payment vouchers for my boss . Then , I also need to do checklist for payment of bus rental for company Razihan Holiday Sdn Bhd . Then , I & my clique have to check the condition of the bus .

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31/3/18 - Saturday
- OFF DAY -

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30/3/18 - Friday
- OFF DAY -

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29/3/18 - Thursday
Today my 26th birthday . 😆
I work as usual . Early in the morning only busy with invoices . There is a flight ticket booking from the government agency in Alor Setar .

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28/3/18 - Wednesday
Today senior staff give a bit briefing why Persona Holiday cannot issue ticket by themself . Although they have a Sabre system for tickets booking only, they can still buy online tickets using credit cards.

BSP : A billing & settlement plan (BSP) also known as "Bank Settlement Plan" , is an electronic billing system designed to facilitate the flow of data & funds between travel agencies & airlines . It means , must have bank guarantee as permission of the company that really has money then they can issue a ticket as much as the banks allow .

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27/3/18 - Tuesday
Last step do flight booking in Sabre System

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26/3/18 - Monday
Step by step do flight booking in Sabre System

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25/3/18 - Sunday
Today I refresh what I learnt yesterday . I try to make flight booking by myself using Sabre System .

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24/3/18 - Saturday
Today , I studied about Sabre Global Distribution System . This system used by travel agents around the world , also Persona Holiday used this system . In Malaysia , it known as Sabre Travel Network (Malaysia) Sdn Bhd . Not only that , airlines , hotels , car rental , rail providers and cruise also used this system . Here I attached an example of the Sabre system .

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23/3/18 - Friday
- OFF DAY -

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22/3/18 - Thursday
Flight Itinerary - The proposed route of an airline information such as flight name , departure/arrival timing along with dates , flight code & flight reservation / booking numbers .

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21/3/18 - Wednesday
Today I'm just preparing an invoice for client . And then , I also need to email the flight ticket to the client . Other than that , I have to pickup the phone call .

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20/3/18 - Tuesday
Today, I am responsible for answering the phone call . Coincidence , someone us calling & asking for packages & how to book for the trip . So I took all the information and wrote it down . Such a personal details like name & where he's calling . Then , details about the destination for the trip , when the trip will be taken , the trip mode to use is either a bus or van . Another information is the trip duration , which is how many days of their trip . The cost for this trip I will discuss with my boss first . Then , I will call that client to inform / update the cost .  The cost can be different . It depends on the package either full board or half board .

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19/3/18 - Monday
Today I studied about NATO Phonetic Alphabet . This alphabet to avoid similar problems in the transmission of messages by systems . It is to ensure clear communication to communicate in a way that is understood by all . For example : "Bravo" to mean "B" when speaking on the phone .

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18/3/18 - Sunday
Today I'm just preparing an invoice for client . And then , I also need to email the flight ticket to the client . Other than that , I have to pickup the phone call .

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17/3/18 - Saturday
Today I'm just preparing an invoice for client . And then , I also need to email the flight ticket to the client . Other than that , I have to pickup the phone call .

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16/3/18 - Friday
- OFF DAY -

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15/3/18 - Thursday
Today I continue with yesterday job which is preparing promotional materials like brochure . It about 120 agencies around Kedah . Ready to post to the agencies .

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14/3/18 - Wednesday
Today i need to preparing promotional materials like brochure . I need to find the addresses of government agencies for posting this promotional materials. This is intended as a marketing so that agencies know more about and the existence of Persona Holiday.

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13/3/18 - Tuesday
Today I come to the second branch of Persona Holiday . It is located at Mergong , Alor Setar .. I will stay here around a month . This new office open on Nov 2017 . In this office we focus on ticketing & preparing invoice . In this office , only one senior staff and an internship student .

⏰ Working Hours : 9am - 5pm
💃🏼 Off Day : Friday
Saturday (week 2&4)

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12/3/18 - Monday
Today, I am responsible for answering the phone call . Coincidence , someone us calling & asking for packages & how to book for the trip . So I took all the information and wrote it down . Such a personal details like name & where he's calling . Then , details about the destination for the trip , when the trip will be taken , the trip mode to use is either a bus or van . Another information is the trip duration , which is how many days of their trip . The cost for this trip I will discuss with my boss first . Then , I will call that client to inform / update the cost .  The cost can be different . It depends on the package either full board or half board .

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11/3/18 - Sunday
Today , as usual I have to answer the phone call . Which question that I know, I will try to answer . If not , I will pass the phone call to the senior staff . Then , I will ask the staff for giving me an explanation about the calls . At least I know a little bit what's going on . For example , travel package  I've got additional knowledge , which is the ways of using liminate machine 😆

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10/3/18 - Saturday
- OFF DAY -

replacement leave because last saturday I worked for an event 'Expo Muafakat Kedah' 🙃

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9/3/18 - Friday
- OFF DAY -

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8/3/18 - Thursday
Today , I am given an opportunity to teach my clique on how to do bus inspections . This inspection is under supervision of my boss also . Bus is in good condition, neat & tidy and also comfortable . All buses are equipped with CCTV surveillance . Thus , improving the security system of Persona Holiday . Clients are more likely to be on vacation .

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7/3/18 - Wednesday
My responsible today depending on the office job . I have to answer the phone calls ,  filing data processing , faxing ,  invoice mailing , and sorting incoming mail . I've got additional knowledge whereby I can open KWSP/EPF (Employees Provident Fund) website to check current and previous EPF statement .

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6/3/18 - Tuesday
My duties today , I have to check the condition of the bus . This inspection should be made once a month if the trip @ destination is nearby . Except for long distances it is obligatory to do this inspection before travel . Examples of inspection such as mirrors , dashboards , signal lamps , tires and what not . After doing this inspection, I need to report & explain back to the boss about the bus's condition . If anything happen or damages , be prompted to notify the boss for improvements .

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5/3/18 - Monday
Today , I have to checklist all the documents for the tender . Scanning all the documents . We have 10 busses , so that I have to scan 10 grants n SPAD permit . For the tender , I also need to compile bank statement & SSM copy . After finished preparing all the documents , I need to submit the tender by email . Before that , senior staff n boss will check it either complete or not .

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4/3/18 - Sunday
Tender registration to bids for a project . This tender which is to win the process whereby RELA Perlis from Padang Besar , Arau & Kangar need 25 busses to go to MAEPS on 9th March 2018 . We have to studied what documents requirement for this tender . For example bus grant & SPAD permit .

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3/3/18 - Saturday
Last day for an event 'Ekspo Muafakat Kedah' . I met many young entrepreneurs & great people . Such a lovely experience in there .

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2/3/18 - Friday
- OFF DAY -

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1/3/18 - Thursday . Booth
Exhibition shows can be fun to exhibit and more challenging . Today , I have an opportunity of sharing session with another travel agency's boss . He shares with me his experiences & tips throughout this business . He also gave me a word of encouragement like don't easily give up , also gain more knowledge & experience in this field . When there is time, I have the chance to walk to see another agency's booth .

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28/2/18 - Wednesday
My duties today in the office :
1. Arranging flight ticket for customer booking.
2. Collecting & filing invoice.
3. Called bus driver & up to date with any changes of trip.
4. Managing driver bus claim such as petrol & toll.

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27/2/18 - Tuesday
During this event , I able to know how to sell tourism package in market . I meet a lot of visitors & hear their experience during travel . In this organisation, I learn that tourism is one of the main foreign exchange earners & contributes to the economy indirectly . Other than that , we respect each other & being trust . We work as a team , be collaborate , communicate & be accountable . I try to offered with the best of hospitality .

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26/2/18 - Monday
Today I am on duty for managing & handling booth with my friends . I am lucky to have this great opportunity to participate in this event . I feel so excited because this event 'Ekspo Muafakat Kedah' such a huge organisation & gave me a lot of exposure to know about this organizational working process . This experience also gave me a lot of knowledge on how to talk & facing with new customers .