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My duty is to:

- Use Whatsapp to respond to inquiries from visitors.
- Make a list of the names of the people who will be arriving tomorrow.
- Create a key for the room
- Make reservations for guests' rooms.
- Inquire of guests about their plans to stay at the resort.

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Today I was assigned to the Maintenance section with Mr. Amin. My task for today:

- Identify the types of equipment that are important for maintenance such as hammers, screwdrivers, testpens, cutters and others
- Mr. Amin explained the responsibilities of staff maintenance at the resort
- Mr. Amin explains the problem and the solution that needs to be done by a maintenance
- Mr. Amin also showed how to identify and  repair a motor pool pump. Like today, he showed to me the problem of motor pool pump is bearing. The reason the bearing does not work is because it is rusty and has been in use for a long time.

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8.15
- Punch card and breakfast

9.00
- Mr. Bob gave a briefing on the assignment given by Mr. Mujahid. I was assigned to the Admin or Financial section which is handled by En.Asri. Mr. Asri told about himself and gave an explanation on how to handle the package provided by the resort. Mr. Asri also pointed out that the financial process of this resort is carried out.

I was assigned to make documentation for the upcoming field work audit of the resort for audit on 11/4 - 15/4.

I learned about filling in finance, which is the arrangement of files and how to find documents that have been filtered.

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8.15
- Punch card and breakfast

9.00 a.m
- EN.Asri, En. Syukri and I went to the supermarket to buy kitchen items to provide necessities to the guests who checked in on 24.3.2020.

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1.00 p.m
- Punch card and lunch

2.00 p.m
- I was assigned to the F&B section at Vila Tanjung Wan. Today, some guests stay in this villa for 3 days 2 nights. My job is to set the dining table and prepare food for afternoon tea. Here, a 'welcome drink' is provided to guests. I have also learned how to make a ‘welcome drink’ to give to guests as soon as they enter the villa. Once guests are enjoying a tea break, F&B staff need to be ready to help guests fulfill their needs such as helping them use the coffee machine. We also need to make sure the food buffey is always stocked.

7.30 p.m
- Prepare dinner for guests. The kitchen staff delivers food at the villa and helps the F&B staff prepare food before 8.30 p.m.

9.30 p.m
I help Mr.husni and Kak Nor to clean the kitchen like washing the dishes used by the guests. I also helped Mr. Husni set up the dishes for breakfast the next morning.

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1.00 pm
- Punch Card

3.00 p.m
- Before going to the villa, I prepared cooking ingredients such as coselaw can sandwich to take to the villa Tanjung Wan.  I have been helped by En.Syukri like cutting vegetables and making sandwiches.  I was also taught how to how to cut vegetables and sandwiches well.  it is intended to avoid fingerprints on the bread.  Then, I went to the villa and prepared afternoon tea for the guests after returning from recreational activities. Among the menu available were tuna sandwiches, popia carbonara and samosa.

5.00 p.m
- After afternoon tea, we also get ready to prepare dinner for guests.  Mr. Husni prepared the dining table while me and kak nor prepared the food that was sent by the kitchen department.  The dinner menu is chinese fried rice, spaghetti, chicken barbeque, shrimp and squid barbeque, lamb barbeque, fried vegetables.

8.30 p.m
- Guests started dinner and we also treated guests like preparing coffee.  I also make sure that the food served is always available and needs to be filled if lacking.

9.30 p.m
- Mr. Husni, Kak Nor and I cleaned the dishes used by the guests and cleaned the kitchen before returning home.  Before going home, we asked the guests if they needed anything before we went home.

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9.00 a.m
- Punch card and get briefing from Mr.Ikhwan
- houseboat cleaning such as cleaning rooms, mopping floors, cleaning kitchens, and providing equipment for recreational activities.
- Welcoming guests and giving guests a welcome drink.  the houseboat was supposed to leave at 2.00pm, however there were some guests arriving late.  as soon as all the guests had gathered, En.Musa greeted the guests and gave a little description of the royal yet.  then, the houseboat departed. We also prepared the tea break to guests and they having a recreation activities like kayaking.

7.00
We are prepare and serve dinner for guests such as bbq by leading En.Amin and En.Syukri.  Throughout the guests eating, the crew always makes sure the food tray is always full.  Our crew also cleans up guest food waste after dinner.

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6.30 am
- we prepare and serve breakfast to guests.  Later, guests also eat breakfast before engaging in recreational activities

9.00
We clean up guest food waste and prepare life jackets for guests before leaving for the destination.

9.30 - 12.00
We did hiking activities on the Papan River and the Ruok River.  En.Ikhwan led this hiking activity and explained to the guests about the saltlick, and the various interests in the forest.  At Sungai Ruok, we give guests time to enjoy the waterfall and go home after this activity.

13.00
En.Ikhwan thanked and sent the guest to Hornbill to go home.

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- My task is searching for sale documents using PMS system software
- It aims to find sales that have happened before in 2021
- I also have to search for sales documents according to the given sample for audit field work
- I also learn calculations isolating net sales volume and SST

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I learned how to record a voucher journal.  This record occurs through purchases through cash.  This voucher journal record uses IDB accounting software.  Each purchase needs to be recorded in the IDB software to know the expenses incurred at the time of purchase.  Purchases are recorded according to the category and department involved.  Each purchase record must be filled in the system.  today, I entered the January purchase record.

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I still record journal vouchers into the IDB system but in February.  in addition, there are several factors that need to be considered such as shipping charges and need to be separated to know the true price of a product.

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All staff and intern students visited the bazaar site with Mr. Musa to set up a tent for sales activities in the month of Ramadan.  Staff also bought ingredients for the sales menu at the bazaar.  then, we were given the opportunity to outing and buy our own necessities.

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I am still recording journal vouchers into the IDB system but in March using IDB software.

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Record the March voucher journal and make a money or petty cash calculation.  The calculation of money takes place at the end of each month to find out the existence of the petty cash fund is the same as the value of the fund recorded in the system.  It is also known as a physical test to make sure the amount of money is correct or not.  The calculation of money also needs to be done twice to ensure that the amount of money is correct.

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Mr. Asri has taught how to record accounts payable in the IDB system.  Accounts payable (AP) is the amount owed to vendors or suppliers for goods or services received that have not been paid. Mr. Asri also explained how to manage the company's accounts payable.  I have been taught to enter invoices in the IDB system.  This invoice must also be filled in and recorded according to the type of expenses that have occurred.

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Need to provide payment voucher based on the amount stated in invoice.
- Key-in creditor data based on records given by Mr. Asri
- In key-in data, no check and no reference must be correct
- Mr. Asri gave an explanation on IDB installation.

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12.00 p.m
- The menu to sell at the bazaar is nasi arab and nasi ayam.  Before going to the bazaar, I helped the kitchen section to pack the curry sauce, soup, pickles (arca), sauce and soy sauce. In addition, I also need to check that all equipment needs to be complete.

3.00 pm
I do business in the Ramadan bazaar with Mr. Musa, Mr. Khairul, Mr. Pian, and Nabil. Everyone has a responsibility and my job is to take care of the money, and pack the food. Our booth was well received.

6.00 pm
-After finishing business, Nabil (intern) and I were given the opportunity to buy food at the bazaar and return to the resort.

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Boats and boating--Equipment and supplies

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- Cleaning the corridor of chengal suite with Kak Nor, Kak Chor, En. Husni, Nabil and Imran
-I have to record journal voucher data in IDB accounting system.
- En.Asri briefing regarding usage of IDB software
- En.Asri also talked and briefing about different accounting of chart

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My task is key in new purchase invoice and petty cash using IDB software. I also learned how to prepare voucher payments and prepare checks for debt payments. Mr. Asri also taught how to fill out and print checks using a printer. According to En.Asri, it is necessary to be careful to print the check because it has to pay if there is an error in printing the check. I also need to make sure that the names of creditors and account no are correct before printing the check.

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As before, I fill out new purchase invoices and petty cash in IDB software. Next, I also provide payment vouchers and checks for HE TRADING company, and SOLUTION RISK.

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- Key in invoice
- Filing the document
- Sent an email of document payment voucher to the creditor to show that the company already paid
- Mr.Asri give explanation about stock take and accounting.

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I did filing which is I have to filing creditor document to each file provided. I also did receiving 'cop' to ask person in charge to sign the receiving paper after got the order from online platform.

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I did reconcile inventory. It is costing report for inventory using excel. This reconcile inventory have to do every month.

I also did key in invoice as before.

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As usual I did key-in new invoice and journal voucher to the system. But , today I learnt key in journal voucher for inventory. For inventory and expenses, there are different type of chart of account, I need to classified based on category. I also sent an email to the creditor .

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OFF DAY

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I washed tools for use in the bazaar, such as food trays and barrels. Then I made curries and sculptures out of the vegetables I sliced. Cooking ingredients are also prepared for bazaar sales. After that, I prepare components for chicken sambal, including dried chilies, to break fast with.

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I washed tools such as food trays, barrels to use sales equipment in the bazaar. Then, I cut vegetables to make curries and sculptures. I also prepare cooking ingredients for bazaar sales. After that, I prepare ingredients such as dried chillies to make chicken sambal for breaking fast.

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My job today is to cut vegetables like carrots, cucumbers, tomatoes. large onions and large chilies for the arca and curry. I also washed chickens for sale at the bazaar with Mr. Husni. Next, Mr. Amir taught to prepare chicken rice such as adding dye in chicken rice. I also prepare ingredients for breaking fast and tidy the kitchen after finishing using the kitchen.

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I washed the bazaar equipment that had been used. I also prepare cooking ingredients for the bazaar as usual. After that, I washed the chicken and marinated the chicken and lamb for the bazaar sale. I also packed food for the bazaar and prepared the ingredients that Mr. Amir asked to cook for breaking fast. Finally, I tidy the kitchen after finishing the task.

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12.00 p.m
I started working at 12.00 noon because I had to follow the business in the bazaar. Next, I packed the food for the bazaar sale as before.

2.00 p.m
BRR staff and I went to Gerik to do business at the bazaar. Upon arrival at the business site, we tidy and clean the bazaar before starting the business. We also provide food and equipment to use when doing business. I was assigned to be the cashier and I would also help pack food if needed.

5.45 p.m
- Sales are sold out and given time to buy food for break.

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I cleaned the tray of food that had been used in the bazaar with Farah. I also cut and prepare cooking ingredients for the sculptures such as cucumbers, onions, red chillies, and carrots. After that, I helped pack food like sculptures, soup gravy, curry gravy, chili sauce and soy sauce for sale at the bazaar. Apart from that, I also help Mr. Amir cook food for breakfast. Afterwards, I joined the staff to do business in the bazaar.

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As usual, Farah and I washed food tray that had been used for bazaar sales. Next, Mr. Husni and I washed the chickens for the bazaar sale. Then, all intern students have to attend a zoom meeting for assignment discussion with Puan Mazrita, Mr.Musa, Mrs. Zati and Mr.Mojo. After the discussion, I packed food for the bazaar sale with the staff of BRR. Then, Mr. Syuk and I prepared the marinated lamb to be roasted for sale at the bazaar. I also prepared the cooking ingredients that Mr. Amir asked for to break fast.

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Today, as usual, I washed the food trays with Farah. Next, I prepared and cut the ingredients for the afghan rice sculpture. Later, I also helped En.Amir prepare the ingredients for cooking Nasi Afgan. Also, I pack food to sell to the bazaar. I also helped Mr. Amir prepare food for breaking fast.

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Today, as usual, I washed the food trays with Farah. Next, I prepared and cut the ingredients for the afghan rice sculpture. I also learned how to make Nasi Ayam from Mr. Syuk. He also gave a description of the correct quantity for cooking Nasi Ayam. Later, I also helped En.Amir prepare the ingredients for cooking Nasi Afgan. Also, I pack food to sell to the bazaar. I also prepare the ingredients for curry sauce and chicken soup so that it makes it easier for En.Amir to cook the next day.

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Today, Mr. Musa briefed the staff and interns before starting work. After that, we started our work as usual. I washed the food trays with Farah. I also washed rice for 3 kilos of chicken rice and 8 kilos of afghan rice. After that, Farah and I marinated the mutton for roasting. We also learned how to cook chicken rice from Mr. Musa. Next, I prepared and cut the ingredients for the afghan rice sculpture. Then, I roast the lamb and chicken according to the set temperature and time. Besides. I also helped En.Amir prepare the ingredients for cooking curry sauce and chicken soup. Also, I pack food to sell to the bazaar.

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- Clean the food tray
- Chop tomatoes and onions to put in arabic rice spices
- Roast chicken and goat for bazaar sale
- Cook chicken rice and assisted by Mr. Moses
- Food packing for bazaar sales
- Helping Chef Amir such as preparing ingredients for breaking fast.

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- Clean the food tray
- Cleaning the kitchen such as washing the floor, cleaning the refrigerator, classifying plates, spoons, forks before the holidays.

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Mrs. Norsiah, Fika and I packed the houseboat as guests will be staying in the houseboat for 2 days 1 night. The job I do is wipe the fan, wipe the windows, and make the bed for the BRR staff. Apart from that, we also tidied up Tanjung Wan Villa by sweeping up fallen leaves, tidying up the living room and changing a new sofa cover.

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We resumed yesterday’s work of cleaning the houseboat such as wiping the fan, mopping the floor and installing the bed sheets. Then, Kak Nor, Fika and I cleaned Villa Tanjung Wan because Kak Nor was assigned to take care of Villa Tanjung Wan. I was assigned to clean the Villa yard and pool area like sweeping dry leaves. In addition, I also helped Kak Nor clean the dried leaves in the pool. We used nets to pick up dried leaves in the pool. At the same time, Kak Nor also talked about the resort and housekeeping duties.

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Kak Nor, Fika and I cleaned Tanjung Wan Villa. We cleaned the rooms which is 8 rooms available. The job we did was to wipe the windows, sweeping the rubbish, wiping the furniture that was in the room. Before that, Puan Nor also taught how to wipe properly using the right tools. When wiping furniture, we need to use lemon splash and a basic type of cotton cloth so that it is not dusty. Lemon splash is used to make lightning appear on furniture. While on furniture that has iron, use micofibre type fabric. In addition, we also had a question and answer session on housekeeping assignments and Kak Nor's experience in this field.

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Today Kak Nor and I cleaned the Chengal room 2008 and 2005. This is because there are guests who will check in at the room on 13.5.2022. Kak Nor and I have divided the tasks so that the tasks can be done quickly. I was assigned to remove the nets and sweep the trash around the room. I also wipe the mirrors and windows so they look clean and dust -free. while. Kak Nor mopped the floor and cleaned the toilet.

2.30 p.m
Kak Nor, Sema and I went to the houseboat to do the cleaning as guests will be staying at the houseboat on 11.5.2022. Sema and I were assigned to install bed sheets, pillow cases, folding towels and blankets to be placed on the bed for guests to use. In addition, I also sweep the garbage on the houseboat to make it look clean and tidy. We were also assisted by Kak Tina and other intern friends.

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Puan Nor, Fika and I cleaned the Tanjung Wan Villa but in a different room. We cleaned the whole living room. I was assigned to wipe dining chairs, dining tables, clean carpets and other items using a vacuum and remove nets. The challenge for today is to remove the ant nests that are in the keyhole of the sliding door. I used an insect sprayer and cleaned the ant carcasses using a vacuum.

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Intern students made a presentation with En.Musa, Puan.Mazrita and En.Sam on the assignment given. We are divided into 2 awareness and package groups. We also received comments from Mr. Musa, Mrs. Mazrita. and Mr. Sam. Later, BRR team had a feast with Mrs. M and Mr. Sam.

Fika and I followed Kak Nor and Kak Chor to tidy up the room because the guest will check in. I sweep trash in the house area, wipe mirrors, wipe cups, tables and fill water bottles. The way this room is tidy is the same as the villa and other rooms.

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Today, Kak Nor, Kak Cohtijah, Fika and I cleaned the rooms of kampuang houses, namely Tualang 1, Tualang 2, Tualang 3 and Tualang 4. These four rooms have the same design and it makes it easier for us to clean the room. First, I cleaned the existing web using a web broom. It’s the first thing that needs to be cleaned to make it easy to clean the floor part at the end of the job. Next, I wiped the mirrors that had dirty traces, and swept the room space that had a lot of dust. I also cleaned the dried leaves that were on the stairs and on the balcony.

Apart from that, I also cleaned the toilet with Kak Cohtijah. he also gave instructions on how to clean the toilet such as how to clean the toilet door mirror. It also uses the same method as cleaning the toilet in another room only it needs to be washed using CK soap so that it removes the stains on the door mirror. Then, Kak Nor taught how to install the sheets properly and pointed out the various types of sheets that need to be installed. To install the sheets, it needs to have components such as mattress pad, bed sheet, duvet cover king and duvet insert.

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Today, Fika and I were assigned by Miss Cohtijah to tidy and clean Tualang room 4. We started by removing the nets that were in the room and sweeping the dried leaves that were scattered around the yard of the room. Next, we swept trash like dust and rubbish around the room, toilet and balcony. I also wiped tables and cabinets because they looked dusty. In addition, I also clean the toilet and check the hot water to see if it works or not. Finally, Fika and I installed the bedsheet according to the set procedure.

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Today, 6 interns including me need to gather inquiries from varies sources like emails, whatsapp and social media. My task is gathering inquiries from emails sent by travel agents. This is because we want to see patterns on inquiries. We need to quick reply and FAQ for repeated questions by travel agents. This is actually a group task managed by Puan Abby along side 6 interns.

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Today, my assignment is the same as yesterday. We collect inquiries from guests via social media, email and whatsapp. We also discuss the appropriate package according to the wishes of the guests.

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Today, I along with 5 intern students and Mrs. Abby continue to complete yesterday's task which is to collect questions from guests via whatsapp, email, social media and others. After completing this assignment, Mrs. Abby asked us to categorize each question according to the appropriate category such as booking_room, booking_pacakge, and others. This is intended to make it easier to answer guest questions.

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Today, BRR staff had a townhall with Mr. Musa, Mrs. Mazrita and Mrs. Aida to discuss the planning and direction of the next BRR. Finished the townhall session I was assigned to the housekeeping section and followed Mrs. Nor to tidy up the houseboat and the Tanjung Wan Villa. On the houseboat there are 4 rooms that I need to tidy up. I have to tidy up each room like installing pillowcases and making sure blankets, towels in each room are equipped. After cleaning the houseboat, we cleaned the Tanjung Wan Villa. We clean every room like wiping the mirrors, cleaning the furniture, cleaning the toilets, equipping the linens and many more. Since we already cleaned the room of this villa last week, the cleaning today is just to make sure there is no dust and the condition of the room is clean so that it does not disturb the peace of the guests who will be staying later.

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In the morning, Mr. Musa and Puan Mazrita briefed on the guests who will be staying at BRR. Today, I was assigned to the kitchen section. First, I was assigned to prepare a salad for lunch. Next, I washed and cleaned the chicken for cooking the next day. I cleaned the squid for dinner cooking today. Then, I was assigned to cut the cake and decorate the cake so that it looked attractive. Next, I touch up the salad I made this morning so that it looks fresh to serve to guests. Finally, Shara and I cleaned the kitchen to make it look clean.

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I was assigned to the kitchen section to prepare food for the guests staying at Azlanii.

My tasks in the kitchen are:

- Cut the meat that has been boiled
- Prepare salads and side dishes
- Cut watermelon and honeydew
- Prepare cakes and decorate to look attractive

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Today I was assigned to the kitchen section and the afternoon session. In the kitchen, I helped En.Amir to prepare a guest dinner for Tanjung Wan Villa and Azlanii. First, I prepared the ingredients to cook the catfish rice chili menu. I blend ingredients like onions, garlic, ginger, rice chilies and large chilies for sautéing. Then, I sliced ​​the ingredients for the turmeric cooked chicken menu. I cut onions, ginger, lemongrass, garlic and chili for Mr. Amir to cook the menu. In addition, I also cut and decorate pandan cakes for dessert. After finishing work in the kitchen, I followed En.Amir and En.Syuk to Tanjung Wan to prepare dinner for the guests. I also help Mr. Husni to serve food in the order that has been set.

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Today I am still assigned in the kitchen section and work in the evenings from 2pm to 10pm. My job today is to prepare salads, fruits and dinner for guests staying at Tanjung Wan Villa. In addition, I also help Mr. Amir prepare seafood cocktails. I had to poke the ingredients like squid, cucumber and three types of bell pepper. Then, place it in a small bowl Along with the salad and place the mayonnaise sauce. Next, we sent all the dinner dishes to Tanjung wan and helped the FNB section to prepare dinner for the guests. We must prepare the food well so that it can give enjoyment to the guests. After the guests finished dinner, we packed little by little the dishes to be washed and wiped. We also tidy up the kitchen after finishing work.

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Today, I am on duty in the morning. I was also assigned in the housekeeping division. Assuming there were still guests today, I helped the kitchen staff to tidy up and wash the used dishes. Guests check out at 12 noon. We cleaned up the food dishes at the dining table after the guests had finished eating. We wash and wipe the dishes and store them in the place provided. After that, Fika, Kak Nor and I started cleaning each bedroom. We removed bed linens such as bedsheets, duvets, pillowcases, and towels. we also cleaned up the trash that was in each room. Then, we separate these types of linens to be sent to the laundry to clean these linens. We also did cleaning in the villa to make it look clean. We ensure that every space used by guests is clean such as dining room, living room and others.

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Today I was assigned as the Front Office with Farah and Mrs. Abby. Mrs. Abby gave a description of her duties and experience as a Front Office.

My assignments today:
- Mrs. Abby gave us tasks such as answering guests' questions via WhatsApp and making confirmations with guests for the dates that have been booked.
- Mrs. Abby also taught us to make room reservations and key card using IDB software and ADEM.
- We also followed Mrs. Abby to make an inspection of the resort room to make sure the room is clean and has enough equipment such as lights, bathroom, air conditioner, fan and others.

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Today's task:

-Confirm that customers who will be staying at the resort this week will arrive on time.
- Respond to inquiries from guests via WhatsApp - Consult with guests to determine a good date
- Book rooms for customers who have already paid for their bookings.
- Greet incoming visitors and assist them in carrying their luggage to their rooms.

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My Task:

- Respond to guests' queries via WhatsApp
- I checked the room prior to the arrival of a confirmed guest
- I made a room reservation for a verified passenger who would arrive on the scheduled date
- I received guests who checked in today

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My job today is:

- Confirm the arrival of customers who will be staying at the resort this week.
- Answer guests' questions via WhatsApp
- Consult with guests to choose a suitable date
- Make room reservations for guests who have already paid for room reservations.
- Welcoming incoming guests and helping them lift bags to their room.
- Provide guest needs such as providing plates and bowls to guests in need.
- Solve guest problems such as preparing a new card for the room.

Patience is very important for the Front Office. This is because, the front office has to deal with guests every day whether face to face or online platform.

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I work as a Front Office (FO) with Mrs. Abby and Farah (intern). Every day, the front office job has to serve guests even through calls, WhatsApp and others. This is my job as Front Office today:

- To ensure the keys are received back from the guest staying here.
- Answer guests' questions from WhatsApp
- Checked the room before guest check-in
- I did a room booking for a confirmed guest will arrive on the appointed date
- Receive guests who check in today
- I also learn to answer calls from guests through calls

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My job today is:

- Confirm the arrival of customers who will be staying at the resort in June
- Answer guests' questions via WhatsApp
- Consult with guests to choose a suitable date
- Make room reservations for guests who have already paid for room reservations.
- Welcoming incoming guests and helping them lift bags to their room.
- Help guests according to their needs as guests want to go hiking.

Today too, I also learned that we need to understand the needs of guests and try to provide the best possible service.

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My task :

- Print registration cards
- Respond to guest questions via WhatsApp
- Make a reservation and pay a deposit
- Guest check-in

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Today I was assigned to the housekeeping department. Mrs. Nor and I went to Tanjung Wan Villa to clean up.

Among my tasks today:
- Sweeping in the living room and room floor
- Install bedsheets in each room
- Provides amenities in each room and toilet.

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Today I was assigned to the housekeeping department. Mrs. Nor and I went to Tanjung Wan Villa to pack up.

Among my tasks today:
- Cleaning Tan Sri's room such as cleaning dust, sweeping garbage, vacuuming the dust around the room and wiping the mirror.

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Today's task:

- Answer guest inquiries on Whatsapp
- Ask guests when to arrive at the resort
- Make a reservation and enter a deposit
- Check-in guest

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Wednesday is the new PH Agong's replacement holiday this Monday (6/6/22)

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My task today:
- Ask guests about arrival time and make a registration card for the guests room
- Check the rooms that will be occupied by guests. Make sure every equipment works and the room is tidy.
- Answer guest inquiries via whatsapp and make booking confirmation with guests.

My challenge today is to answer calls from guests and be confident to answer guests ’questions. I also need to be honest in answering guests ’questions so that guests are not confused with the operation of this resort.

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My task :

- Answer guests' questions via Whatsapp
- Make a list of names of guests who will come tomorrow
- Make a room key
- Make room reservations for guests
- Ask for confirmation to guests about accommodation at the resort

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My today's task:

- Confirmation with customers who will be staying at the resort this week will arrive on time.
- Respond to inquiries from guests via WhatsApp
- Consult with guests to determine a good date
- Book rooms for customers who have already paid for their bookings.

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My Task:

- Ask the guest on arrival at the resort
- Make room keys and check each room
- Answer guests' questions via WhatsApp
- Check-in guests
- Ensure that each guest gets a designated room

The FO needs to be prepared as it will receive requests from guests immediately.

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My task today:

- Run night audit
- Make registration card
- Answer guest inquiries on WhatsApp
- Make a reservation and enter a deposit
- Check-in guest

Apart from doing FO work, I also help other departments such as f&b and kitchen because all the staff here practice multi tasking and help each other.

# data[].attributes.body
My task:

- Run night audit
- Print registration card
- Answer guest inquiries on whatsapp
- Make a reservation and enter a deposit
- Check-in guest

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My task today:

- Run night audit
- Enter data into the IDB system such as gift shops or recreational activities
- Check-in guest
- Check the room to be occupied by the guest
- Answer guests' questions on WhatsApp and make a room reservation

My lesson today:
- Learn mistakes is better than learn nothing and don't be afraid to make mistakes so that we don't repeat those mistakes in the future.
- FO work needs to be consistent and efficient to learn in order to perform the job well even in the absence of a supervisor

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My assignment today is:

- Answer guests' questions via WhatsApp
- Make room confirmation and date specified by guests
- Answer calls from guests and provide information about resort products
- Make room inspection before guest check-in.
- Make room reservations through IDB accounting system.

FOs need to make room reservations immediately so that their room reservations are not missed.

# data[].attributes.body
My duty:

- Answer guest questions via whatsapp
- Learn to make quotations according to the package chosen by the guest
- Answer guest calls and give guests satisfactory answers
- Ensure the guest's arrival at the resort
- Make a key card and check the room

FO is an important department because this department sells resort products and gives high confidence to guests to buy resort products.

# data[].attributes.body
My Task :

- Answer guest questions via WhatsApp
- Make the quotation requested by the customer
- Ensure the guest's arrival time at the resort
- Make a key card and check the room

FO should always be prepared despite the unexpected arrival of guests. FO always have to calm down and find a solution to give the best to the guests.

# data[].attributes.body
Today I was assigned to the Maintenance section. My lessons today are:

- Mr. Sofian and Mr. Daus shows how to install a motor pool pump and gives a description of the pool cleaning process
- Know the problems faced by the pool pump after trying the pool pump, that is, the gearset is old and needs to be changed to a new one.
- Install toilet covers in each male and female toilet with En. Daus
- Install ceiling lights in men's toilets

The Maintenance Division plays an important role as they have to look after, preserve and restore the resort’s assets. These jobs may be thought of as easy jobs but they need to be careful while working so that no injuries occur.

# data[].attributes.body
Today I was assigned to the kitchen section. My job today is:

- Prepare ingredients for the evening meal, namely chicken mampaley and pomfret fish curry.
- Chopping cabbage for dinner
-Prepare side dishes, salads and fruits such as oranges and watermelons
- Prepare food such as stuffed tofu for afternoon tea.

# data[].attributes.body
Today I was assigned to the kitchen section. My job today is:

- Prepare salad and fruit for breakfast.
- Prepare omellete ingredients such as bell pepper, onion, chicken ham and cheese.
- Helping En.Amin like giving an omellette ordered to guests
- Prepare ingredients for dinner
- Marinated lamb and chicken for barbeque the next day

# data[].attributes.body
Today, I was assigned to the kitchen section. My job today is:

- Prepare salad and fruit for breakfast.
- Prepare food such as nasi lemak for breakfast in the buffet section
- Prepare omelets ingredients such as bell pepper, onion, chicken ham and cheese.
- Helping En.Amin like giving an omelets ordered to guests
- Prepare ingredients for dinner
- Cleaned shrimp and squid and marinated for barbeque

# data[].attributes.body
Today I was assigned to the kitchen section. My job today is:

- Prepare salad and fruit for breakfast.
- Prepare omelet ingredients such as bell pepper, onion, chicken ham and cheese.
- Helping En.Bob like giving an ordered omelets to guests
- Prepare ingredients for dinner such as chopped cabbage, prepare ingredients for mampley chicken and fish curry
- Cooking lunch for staff

# data[].attributes.body
Today I was assigned to the kitchen section. My job today is:

- Prepare salad and fruit for breakfast.
- Prepare omelets ingredients such as bell pepper, onion, chicken ham and cheese.
- Cleaning the kitchen such as mopping the floor, cleaning the chiller and washing used dishes.
- Cook lunch for lunch such as fat cooked chicken and turmeric cooked long bean vegetables.

# data[].attributes.body
My tasks for today are:

-  Prepare breakfast to the staff
- Store purchased items and food for future guests
- Washing chicken for cooking to guests
- Prepare ingredients and cook lunch for staff
- Clean the kitchen area before finishing work

# data[].attributes.body
I will be using the kitchen today. It is necessary to:

- prepare breakfast for visitors, including chopping fruit, making salads, and preparing omelette components.

-prepare lunch and afternoon tea materials by making sandwiches, cleaning chicken, and chopping veggies.

- make dinner by making kenapi, chopping fruit, and making salads.

# data[].attributes.body
I was given the kitchen area for today. Today's task is:

- prepare breakfast to guests such as cutting fruit, preparing salads, preparing ingredients for omelets.

-prepare ingredients for lunch and afternoon tea such as chopping vegetables, cleaning chicken, making sandwiches

- prepare dinner such as preparing kenapi, cutting fruit and preparing salads

# data[].attributes.body
For today, I'll be using the kitchen section. What needs to be done today is

- provide breakfast for visitors, including cutting fruit, making salads, and chopping up components for omelettes.

-make sandwiches, chop veggies, clean poultry, and prepare materials for lunch and afternoon tea.

- prepare dinner by making salads, chopping fruit, and making kenapi.

# data[].attributes.body
For today, I'll be using the kitchen section. What needs to be done today is

- provide breakfast for guests, including cutting fruit, making salads, and chopping up components for omelettes.

-make sandwiches, chop veggies, clean chicken, and prepare materials for lunch and afternoon tea.

- prepare dinner by making salads, chopping fruit, and making kenapi.

# data[].attributes.body
Today, I will have use of the kitchen. The assignment for today is:

- prepare breakfast for guests, including chopping fruit, making salads, and preparing omelette ingredients.

-prepare lunch and afternoon tea ingredients, such as slicing vegetables, washing chicken, and creating sandwiches.

- make preparations for dinner, such as kenapi, salads, and fruit cuts.

# data[].attributes.body
I will be using the kitchen today. It is necessary to:

- Prepare breakfast for visitors by cutting fruit, making salads, and getting omelete materials ready.

- Prepare lunchtime ingredients by roasting chicken, washing shrimp, and chopping veggies.

- After cooking, tidy the kitchen.

- We attended an internship students' graduation ceremony. The resort manager, En. Musa, and COO, Puan Mazrita, each heard a speech from a student intern and awarded them with certificates.

– I assisted En. Asri in printing a check for Puan Mazrita.