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On-Time releasing of BPRM Survey to Business Partners
Timely and Consistent update to SSLT
48.6% BPRM Response Rate
95.8% BPRM Satisfaction Rating

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Great job in collecting and processing data, timely results

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96% VPM Star Awards for SSC
13 SSC Huddle Board in S2025 VPM Board

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Another great year for VPM!

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WWW: VPM collab with Communication Team 

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WWW: VPM collab with Communication Team 

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Levelling up the VPM cascade using OPEX Communications

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Frequency can be reduced to quarterly.

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Gemba frequency can be reduced to quarterly.

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Gemba training, monitoring, check list

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Consolidated Metric/KPI Board (Kanban) across SSC Functions. Connected to Workforce Management.

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Conduct Reverse Gemba for new joiners across SSC. Connected to Workforce Mngt.

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Quarterly Best Team Award, Best Improved, Best Performers, Customer Service Award, etc. (I can explain :) )

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Design and Implementation of Forums Quality Assessment

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Handover huddle observation to functions, no need for OPEX assessment since already stable for SSC.

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Non-SSC teams still challenged in qualifying for the VPM Awards

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Transition all huddle boards to Teams Channels

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Enrollment of VPM Tracker to Tableau

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BPRM Logs per Function