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The empathy guide questions have helped us to better understand the needs, wants, and thoughts of students, faculty, and staff at CMU. We can use this information to
develop a business model for an umbrella rental service that is convenient, affordable, and meets their needs.

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PAINS: They feel frustrated
and anxious when they are
caught in the rain or sun
without an umbrella. They
may also worry about getting
sick or sunburnt.

GAINS: They would feel
relieved and comfortable if
they had access to a
convenient and affordable
umbrella rental service.

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They were studying and doing some projects. However, while having a discussion of our business proposal, they were listening to the interviewer carefully, as if they are interested to the business and provided some opinions and suggestions to the interviewer.

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They hear from friends and family that the weather is unpredictable and that it is important to stay dry and protected from the sun. They may also hear from the news about severe weather events.

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They would find an umbrella rental service convenient and helpful since there is an inconsistent weather patterns in the university. As for this, it would help the students, especially those individuals who forgets to bring their umbrella, or those who don’t have an umbrella, or maybe those students who have an illness, allergies or whose immune system may easily be affected by the unpleasant weather.

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The weather is unpredictable and can change quickly. They also see that students usually tend to forget bringing the umbrella with them or a lot of students who don't have an umbrella. Moreover, there is no convenient and affordable way to rent an umbrella on campus.

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Find a way to stay dry and protected from the sun in order to get to class, learn, and work comfortably.

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Students, faculty, and staff at Central Mindanao University (CMU). They are in a situation where they are dealing with inconsistent weather patterns, which can make it difficult to get to class, learn, and work comfortably.

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A collaborative tool teams can use to gain a deeper insight into their customers. Much like a user persona, an empathy map can represent a group of users, such as a customer segment.

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One of the most important steps in the entrepreneurial process is conducting a company startup interview. This is a chance for both professional and personal development. In summary, interviewing for starting a business is not just a means to an end; it's a valuable learning experience in itself. Embrace the journey, learn from each interaction, and use the insights gained to build a stronger foundation for your entrepreneurial venture. Remember that setbacks and rejections are part of the entrepreneurial path, and they can ultimately lead to greater resilience and success.

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Consequences for Forgetting to Return or Damaging the Umbrella 

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Consequences for Forgetting to Return or Damaging the Umbrella 

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If a customer forgets to return or damages the umbrella, the service provider may take one of the following actions:
• Charge the customer a late fee.
• Suspend the customer's account until the umbrella is returned or the damage is repaired.
• Ban the customer from using the service in the future.

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There are a few different ways that customers can return the umbrella:
• Drop-off: Customers can return the umbrella to a designated drop-off location, such as the service provider's office or a campus building.
• Pick-up: The service provider can pick up the umbrella from the customer at a designated location, such as the customer's dorm room or office.

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The proposed umbrella rental service can be promoted to students, faculty, and staff at CMU through a variety of channels, including:
• Facebook: The service provider could create a Facebook page and group to promote the service. The service provider could also use Facebook ads to target potential customers.
• Email marketing: The service provider could collect email addresses from potential customers and send them regular email newsletters about the service.

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• Inspect the umbrella regularly. Check for any rips, tears, or holes in the fabric. If you find any damage, repair it immediately.
• Clean the umbrella regularly. Wipe down the fabric with a damp cloth to remove any dirt or debris. You can also use a mild soap solution to clean the fabric but be sure to rinse it thoroughly afterwards.
• Dry the umbrella completely after each use. This will help to prevent mold and mildew growth.

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The business model for the proposed umbrella rental service can be tested by launching a pilot program on a small scale. For example, the service provider could start by offering umbrellas for rent in a few popular locations on campus, such as the library and the student center. The service provider could track the number of umbrellas rented, the average rental time, and the number of repeat customers.

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The proposed umbrella rental service is innovative because it leverages the power of Facebook to provide users with a convenient and affordable way to rent umbrellas. The service is also innovative because it is managed entirely through Facebook, which allows for easy communication between the service provider and users.

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Umbrella Rental Service through Facebook. An umbrella rental service through Facebook would provide students, faculty, and staff at CMU with a convenient and affordable way to stay dry and protected from the sun. The service would work as follows:

1. Users would create an account on Facebook and join the umbrella rental service group.
2. Users would post/private message in the group to request an umbrella rental.
3. The service provider would respond to the message and arrange for the umbrella to be delivered to the user.
4. Users would pay the service provider a rental fee.
5. Users would return the umbrella to the service provider within a specified time period.

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Inconsistent weather patterns in Central Mindanao University (CMU) can cause a number of problems for students, faculty, and staff. For example, sudden rain showers can make it difficult to get to class on time, and extreme heat can make it uncomfortable to learn and work. Additionally, inconsistent weather can make it difficult to plan outdoor activities, such as sporting events and concerts.

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Among the students we interviewed, the one that caught our attention is about the consecutive days with having bad weather whenever they go to University Campus. We hypothesize that maybe rent an umbrella inside the campus would solve the students’ pain with regards to the hot and stormy weather.