# data[].attributes.body
Mr. X had been assigned the role of team lead to lead a team of 8 officers to work on the online Guide to e-Pedagogy. They had been working together for over a month and he was sure he started off well with the team. He reached out to every member in the team and informed them of their responsibilities for the work piece.

As the planning work progressed, frequent online meetings, coupled with heavy workload and time constraints posed constant challenges to the team members who also had to work on several other work pieces. Team members found that their meetings frequently clashed with those of other work pieces. Relationships between members became strained, resulting in poor communication and some unhelpful behaviours.

Some members felt they had received insufficient direction and guidance which also lacked clarity, and were at a loss. As a result, there were feelings of frustration and helplessness in the team. They ended up complaining to one another that Mr. X and "the middle management" could do more to improve their plight.

Mr X found that there were gaps in his knowledge which also made it difficult for him to lead the team forward. For example, he had little knowledge of some information and materials needed which were being worked on by other teams and divisions. Mr. X  felt increasingly under pressure from the demands of the work and his team members’ plight.

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1) Identify the issues in the case study and share what would you have done in this scenario if you were Mr. X?

2) If you were one of the team members, what would you have done in this scenario?

3) What are some of the professional values that you think are important in our HQ work?

# data[].attributes.body
1) Identify the issues in the case study and share what would you have done in this scenario if you were Mr. X?

2) If you were one of the team members, what would you have done in this scenario?

3) What are some of the professional values that you think are important in our HQ work?

# data[].attributes.body
1) Identify the issues in the case study and share what would you have done in this scenario if you were Mr. X?

2) If you were one of the team members, what would you have done in this scenario?

3) What are some of the professional values that you think are important in our HQ work?

# data[].attributes.body
1) Identify the issues in the case study and share what would you have done in this scenario if you were Mr. X?

2) If you were one of the team members, what would you have done in this scenario?

3) What are some of the professional values that you think are important in our HQ work?

# data[].attributes.body
1) Identify the issues in the case study and share what would you have done in this scenario if you were Mr. X?

2) If you were one of the team members, what would you have done in this scenario?

3) What are some of the professional values that you think are important in our HQ work?

# data[].attributes.body
1) Identify the issues in the case study and share what would you have done in this scenario if you were Mr. X?

2) If you were one of the team members, what would you have done in this scenario?

3) What are some of the professional values that you think are important in our HQ work?

# data[].attributes.body
1) Identify the issues in the case study and share what would you have done in this scenario if you were Mr. X?

2) If you were one of the team members, what would you have done in this scenario?

3) What are some of the professional values that you think are important in our HQ work?

# data[].attributes.body
1) Identify the issues in the case study and share what would you have done in this scenario if you were Mr. X?

2) If you were one of the team members, what would you have done in this scenario?

3) What are some of the professional values that you think are important in our HQ work?

# data[].attributes.body
At their regular meetings, team members were cordial on the surface. Most of the members got their tasks done, but did not seem concerned with how their tasks synced with the rest in the team. If another team member struggled with his or her assigned task, usually one or two of the more experienced team members would try to pitch in. But often, no one would go out of their way to help others.

Mr. X also realised that he needed assistance to manage individual members and the whole team. For example, there were members who refused to take the input of others on the team, insisted that their opinions were sound based on their past school experiences. Consequently, the workshop was not refined to cater to a more diverse profile of teacher audience - something which the rest of the team thought was important.

Just the day before, one team member mentioned that this was not the first time that the branch was conducting this workshop. She further said that many of the suggestions and iterations done so far to redesign the workshop were actually unnecessary, as previous workshop runs had worked well.

The planning of the workshop left a bitter taste in the team.

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10 min: Read your assigned case study.

35 min: Discuss your responses to the questions. Share your responses on the padlet by creating a new post.

20 min: Read the other case study and comment on the responses shared.

Group 1 <--> Group 5

Group 2 <--> Group 6

Group 3 <--> Group 7

Group 4 <--> Group 8

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1. Issue

Lack of information and materials needed

Insufficient guidance

Schedule clash

Time constraints due to frequent online meetings

Lack of openness and communication

There is no psychological safety

To do differently, Mr X could:

find out the strength of each members and assigned responsibilities based on their strengths and interests

Frequent check ins by Mr X to the members (reduce the distance and be more open)

To equip himself with information and materials needed, find out from previous experts

Reduce meetings, can be done via emails or texts

2. If I was a member, I would:

Have more open communication directly with Mr X, provide him with some constructive feedback and seek help

Seek help from others in similar situation or discuss

Better time management

3. Some of the values:

Being Inclusive/Have Teamwork: appreciate one another’s strengths and interests

Teamwork: Helping each other to celebrate success and suffer together

# data[].attributes.body
1. Being individualistic

2. Lacking team spirit

3. Rigid, feel that change is not needed

4. Lacking empthathy

Mr X could have an open sharing session so that everyone could hear each other out. He could also propose setting meeting goals in mind so that everyone is on the same page and working towards a common goal despite their differences.

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members in the team are not invested in making work better for everyone.

there is an individualistic culture

not being able to listen to different opinions

unwilling to take feedback and suggestions to improve situations

lack of psychological safety

# data[].attributes.body
members in the team are not invested in making work better for everyone.

there is an individualistic culture

not being able to listen to different opinions

unwilling to take feedback and suggestions to improve situations

lack of psychological safety

To communicate with the team to get everyone on the same page and to get everyone to work towards a common goal

If needed, he could speak to individuals to seek feedback to improve the team culture / provide feedback to certain individuals

He could seek section head's advice

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1. Getting common understanding of potentially similar end goals so that everyone can work together to achieve them

2. Refer to prior feedback given to better understand areas of improvement, so that the team is not in denial and working on improving them

# data[].attributes.body
1. Teamwork

2. Humility

3. Adaptability

4. Open-mindedness

5. Inclusitivity

# data[].attributes.body
Communication from Mr X to team members was one way. Team members are not aware of each other's tasks. They could perhaps set up a group chat so that they can informally ask each other questions. Discussions can be done via the group chat.

Frequent clashes of meetings with work pieces.

Mr X has gaps in his knowledge of the information and materials needed by his team members. He could perhaps reach out to other team leaders for help. Mr X also seems to be taking on too much load by himself. He could reach out to his team members to share his load by asking them to find out the missing information and share with each other.

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-Lack of teamwork and customer focus

-Team members were not forthcoming with one another

-Certain team members were not open to input/not agility-focused and inclusive

-Lack of understanding of needs of team - gave suggestions but some found them necessary (diff levels of knowledge)

Mr X:

-Could focus on culture building (which will take time beyond this case)

-Could have a conversation with team members to get feedback and channel feedback to branch conducting workshop so that the workshop is aligned to needs of team

-Could have mentally prepared the more senior members and set their expectations

-Could have more senior members facilitate the discussions so that their expertise is being tapped

-Could have asked for feedback from other team members (just one team member's feedback - vocal minority?)

# data[].attributes.body
Set up a WhatsApp group chat

Feedback to Mr X that the team is getting frustrated with communication gaps

Set up a regular meeting as a checkpoint to update each other on their work and help each other. This meeting need not be as frequent as every week.

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As a team member, I would approach a team member who may feel the same way and talk about what we could do in our capacity to improve the work. If we meet a roadblock again, we would approach Mr X and seek his assessment to this situation.

# data[].attributes.body
Open communication and trust among the team members. Seems more like individual team members are task-focused and just wanted to get the project done, rather then being more inclusive to discuss and hear each other out. This could also be due to time constraints the team is facing.

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Open communication

Teamwork

Effective time management skills/ Prioritisation of tasks

Being a reflective practitioner!

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Agree to disagree respectfully

Having transparent and respectful conversations

sharing a common vision in the work that we do

being flexible

everyone has a role to play and to contribute

reframing negative thoughts to be positive and constructive towards the work we do

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i) approach some members who are overly domineering/quiet to talk and hear them out.

ii) laying ground rules right at the start of the project

iii) setting norms and ensuring each member is given enough time and space to communicate their thoughts and suggestions. Getting team to reach a consensus based on the various suggestions raised.

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As a team member, I would have:

-Raised the prevailing issues that the team has been facing much earlier to the senior staff

-Role modelled proactivity in helping others in the team

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Q1. At the beginning of the work, it may be better that he be transparent about the new piece of work - things are uncertain, information may come in at different points and changes will have to be made accordingly and therefore pardon him in these areas as they navigate the piece of work together.

Q2. Agree with Group 3's comments. We feel that open communication is important and rebuilding the team's camaraderie is important.

Q3. Agree with the values mentioned and to add on, to value and respect differing opinions.

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Q1: We agree with issued shares, especially about different perspectives on roles and responsibilities.

They could have common understanding of priorities so that there's no misunderstanding when one piece of work if focused on before another

More transparency of information, could be done with a consolidated document with deadlines or information for all

Q2: We agree that it might be more efficient to directly feedback to Mr X.

Q3: Agreed, can try to surface issues more up-front respectfully so that things can improve and progress

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Agility, inclusiveness, teamwork, customer focus, adaptability, empathy, initiative

(adaptability could be part of agility, and empathy a prerequisite of inclusiveness)

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Inclusiveness and Teamwork is abit lacking in this scenario.

-surface efforts are not sufficient to ensure that the team works together cohesively

Team needs to come to a consensus of the ground rules in working together and be forthcoming and open in their communications. On the same note, the team should also be more concerned with each others' work so as to be more empathetic towards one another.