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Entender la importancia de la prevención

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Entender la importancia de la prevención

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Al final de esta lección, los estudiantes podrán identificar los actos inseguros más comunes en el trabajo y entender la importancia de prevenir estos riesgos según la Ley federal del trabajo en México.

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Los estudiantes aprenderán a aplicar teorías explicativas y mejores prácticas para prevenir accidentes laborales.

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Los estudiantes podrán revisar y aplicar las normativas de la Ley federal del trabajo en México para promover un ambiente laboral seguro.

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¿Cuáles son los actos inseguros más comunes en el trabajo y cómo podemos prevenirlos?

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Enseñanza sobre los conceptos clave de la prevención de riesgos laborales, incluyendo teorías explicativas y la Ley federal del trabajo en México.

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Discusión grupal sobre los actos inseguros vistos en el video y cómo se pueden prevenir.

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Tarea independiente donde los estudiantes identifican y listan actos inseguros en sus ambientes laborales.

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One of the "root causes" of workplace injuries, illnesses, and incidents is the failure to identify or recognize hazards that are present, or that could have been anticipated. A critical element of any effective safety and health program is a proactive, ongoing process to identify and assess such hazards.

To identify and assess hazards, employers and workers:

Collect and review information about the hazards present or likely to be present in the workplace.

Conduct initial and periodic workplace inspections of the workplace to identify new or recurring hazards.

Investigate injuries, illnesses, incidents, and close calls/near misses to determine the underlying hazards, their causes, and safety and health program shortcomings.

Group similar incidents and identify trends in injuries, illnesses, and hazards reported.

Consider hazards associated with emergency or nonroutine situations.

Determine the severity and likelihood of incidents that could result for each hazard identified, and use this information to prioritize corrective actions.

Some hazards, such as housekeeping and tripping hazards, can and should be fixed as they are found. Fixing hazards on the spot emphasizes the importance of safety and health and takes advantage of a safety leadership opportunity. To learn more about fixing other hazards identified using the processes described here, see " Hazard Prevention and Control."
Action item 1: Collect existing information about workplace hazards Action item 2: Inspect the workplace for safety hazards Action item 3: Identify health hazards Action item 4: Conduct incident investigations Action item 5: Identify hazards associated with emergency and nonroutine situations Action item 6: Characterize the nature of identified hazards, identify interim control measures, and prioritize the hazards for control
Action item 1: Collect existing information about workplace hazards

Information on workplace hazards may already be available to employers and workers, from both internal and external sources.

How to accomplish it

Collect, organize, and review information with workers to determine what types of hazards may be present and which workers may be exposed or potentially exposed. Information available in the workplace may include:

Equipment and machinery operating manuals.

Safety Data Sheets (SDS) provided by chemical manufacturers.

Self-inspection reports and inspection reports from insurance carriers, government agencies, and consultants.

Records of previous injuries and illnesses, such as OSHA 300 and 301 logs and reports of incident investigations.

Workers' compensation records and reports.

Patterns of frequently-occurring injuries and illnesses.

Exposure monitoring results, industrial hygiene assessments, and medical records (appropriately redacted to ensure patient/worker privacy).

Existing safety and health programs (lockout/tagout, confined spaces, process safety management, personal protective equipment, etc.).

Input from workers, including surveys or minutes from safety and health committee meetings.

Results of job hazard analyses, also known as job safety analyses.

Information about hazards may be available from outside sources, such as:

OSHA, National Institute for Occupational Safety and Health (NIOSH), and Centers for Disease Control and Prevention (CDC) websites, publications, and alerts.

Trade associations.

Labor unions, state and local occupational safety and health committees/coalitions ("COSH groups"), and worker advocacy groups.

Safety and health consultants.

Action item 2: Inspect the workplace for safety hazards

Hazards can be introduced over time as workstations and processes change, equipment or tools become worn, maintenance is neglected, or housekeeping practices decline. Setting aside time to regularly inspect the workplace for hazards can help identify shortcomings so that they can be addressed before an incident occurs.

How to accomplish it

Conduct regular inspections of all operations, equipment, work areas and facilities. Have workers participate on the inspection team and talk to them about hazards that they see or report.

Be sure to document inspections so you can later verify that hazardous conditions are corrected. Take photos or video of problem areas to facilitate later discussion and brainstorming about how to control them, and for use as learning aids.

Include all areas and activities in these inspections, such as storage and warehousing, facility and equipment maintenance, purchasing and office functions, and the activities of on-site contractors, subcontractors, and temporary employees.

Regularly inspect both plant vehicles (e.g., forklifts, powered industrial trucks) and transportation vehicles (e.g., cars, trucks).

Use checklists that highlight things to look for. Typical hazards fall into several major categories, such as those listed below; each workplace will have its own list:

General housekeeping

Slip, trip, and fall hazards

Electrical hazards

Equipment operation

Equipment maintenance

Fire protection

Work organization and process flow (including staffing and scheduling)

Work practices

Workplace violence

Ergonomic problems

Lack of emergency procedures

Before changing operations, workstations, or workflow; making major organizational changes; or introducing new equipment, materials, or processes, seek the input of workers and evaluate the planned changes for potential hazards and related risks.

Note: Many hazards can be identified using common knowledge and available tools. For example, you can easily identify and correct hazards associated with broken stair rails and frayed electrical cords. Workers can be a very useful internal resource, especially if they are trained in how to identify and assess risks.

Action item 3: Identify health hazards

Identifying workers' exposure to health hazards is typically more complex than identifying physical safety hazards. For example, gases and vapors may be invisible, often have no odor, and may not have an immediately noticeable harmful health effect. Health hazards include chemical hazards (solvents, adhesives, paints, toxic dusts, etc.), physical hazards (noise, radiation, heat, etc.), biological hazards (infectious diseases), and ergonomic risk factors (heavy lifting, repetitive motions, vibration). Reviewing workers' medical records (appropriately redacted to ensure patient/worker privacy) can be useful in identifying health hazards associated with workplace exposures.

How to accomplish it

Identify chemical hazards -review SDS and product labels to identify chemicals in your workplace that have low exposure limits, are highly volatile, or are used in large quantities or in unventilated spaces. Identify activities that may result in skin exposure to chemicals.

Identify physical hazards -identify any exposures to excessive noise (areas where you must raise your voice to be heard by others), elevated heat (indoor and outdoor), or sources of radiation (radioactive materials, X-rays, or radiofrequency radiation).

Identify biological hazards -determine whether workers may be exposed to sources of infectious diseases, molds, toxic or poisonous plants, or animal materials (fur or scat) capable of causing allergic reactions or occupational asthma.

Identify ergonomic risk factors -examine work activities that require heavy lifting, work above shoulder height, repetitive motions, or tasks with significant vibration.

Conduct quantitative exposure assessments -when possible, using air sampling or direct reading instruments.

Review medical records -to identify cases of musculoskeletal injuries, skin irritation or dermatitis, hearing loss, or lung disease that may be related to workplace exposures.

Identifying and assessing health hazards may require specialized knowledge. Small businesses can obtain free and confidential occupational safety and health advice services, including help identifying and assessing workplace hazards, through OSHA's On-site Consultation Program.

Action item 4: Conduct incident investigations

Workplace incidents -including injuries, illnesses, close calls/near misses, and reports of other concerns- provide a clear indication of where hazards exist. By thoroughly investigating incidents and reports, you will identify hazards that are likely to cause future harm. The purpose of an investigation must always be to identify the root causes (and there is often more than one) of the incident or concern, in order to prevent future occurrences.

How to accomplish it

Develop a clear plan and procedure for conducting incident investigations, so that an investigation can begin immediately when an incident occurs. The plan should cover items such as:

Who will be involved

Lines of communication

Materials, equipment, and supplies needed

Reporting forms and templates

Train investigative teams on incident investigation techniques, emphasizing objectivity and open-mindedness throughout the investigation process.

Conduct investigations with a trained team that includes representatives of both management and workers.

Investigate close calls/near misses.

Identify and analyze root causes to address underlying program shortcomings that allowed the incidents to happen.

Communicate the results of the investigation to managers, supervisors, and workers to prevent recurrence.

Effective incident investigations do not stop at identifying a single factor that triggered an incident. They ask the questions "Why?" and "What led to the failure?" For example, if a piece of equipment fails, a good investigation asks: "Why did it fail?" "Was it maintained properly?" "Was it beyond its service life?" and "How could this failure have been prevented?" Similarly, a good incident investigation does not stop when it concludes that a worker made an error. It asks such questions as: "Was the worker provided with appropriate tools and time to do the work?" "Was the worker adequately trained?" and "Was the worker properly supervised?"

Note: OSHA has special reporting requirements for work-related incidents that lead to serious injury or a fatality (29 CFR 1904.39). OSHA must be notified within 8 hours of a work-related fatality, and within 24 hours of an amputation, loss of an eye, or inpatient hospitalization.

Action item 5: Identify hazards associated with emergency and nonroutine situations

Emergencies present hazards that need to be recognized and understood. Nonroutine or infrequent tasks, including maintenance and startup/shutdown activities, also present potential hazards. Plans and procedures need to be developed for responding appropriately and safely to hazards associated with foreseeable emergency scenarios and nonroutine situations.

How to accomplish it

Identify foreseeable emergency scenarios and nonroutine tasks, taking into account the types of material and equipment in use and the location within the facility. Scenarios such as the following may be foreseeable:

Fires and explosions

Chemical releases

Hazardous material spills

Startups after planned or unplanned equipment shutdowns

Nonroutine tasks, such as infrequently performed maintenance activities

Structural collapse

Disease outbreaks

Weather emergencies and natural disasters

Medical emergencies

Workplace violence

Action item 6: Characterize the nature of identified hazards, identify interim control measures, and prioritize the hazards for control

The next step is to assess and understand the hazards identified and the types of incidents that could result from worker exposure to those hazards. This information can be used to develop interim controls and to prioritize hazards for permanent control.

How to accomplish it

Evaluate each hazard by considering the severity of potential outcomes, the likelihood that an event or exposure will occur, and the number of workers who might be exposed.

Use interim control measures to protect workers until more permanent solutions can be implemented.

Prioritize the hazards so that those presenting the greatest risk are addressed first. Note, however, that employers have an ongoing obligation to control all serious recognized hazards and to protect workers.

Note: "Risk" is the product of hazard and exposure. Thus, risk can be reduced by controlling or eliminating the hazard or by reducing workers' exposure to hazards. An assessment of risk helps employers understand hazards in the context of their own workplace and prioritize hazards for permanent control.

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Safety Management - Hazard Identification and Assessment | Occupational Safety and Health Administration

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One of the "root causes" of workplace injuries, illnesses, and incidents is the failure to identify or recognize hazards that are present, or that could have been anticipated. A critical element of any effective safety and health program is a proactive, ongoing process to identify and assess such hazards.

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Infografías y recursos adicionales para reforzar el aprendizaje.

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Discusión y observación de la participación de los estudiantes en actividades grupales.

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Los estudiantes comparten lo más importante que aprendieron y cómo lo aplicarán en sus trabajos.

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Los estudiantes completan un ticket de salida describiendo un acto inseguro y cómo prevenirlo.

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To get the most out of the exit ticket process, questions should:

Be short

Where possible be open ended.

Linked to the learning intentions (and success criteria) of the lesson.

Focus on skill(s) or concept(s) being taught.

Allow students to demonstrate understanding.

Challenge students to synthesise what they have learned.

Not be surface level questions (i.e. factual).

Not be yes/or no answer.

Prompt reflection.

Use clean specific language that is not vague or ambiguous.

Avoid passive and negative wording will enforce "I can't" attitudes with no actionable way forward.

When starting to use exit tickets it is a good idea to use structured questions to support students in becoming familiar with the process. These can then be adjusted over time to be more open-ended in nature.

Exit tickets can use a variety of question types, for example, some questions might involve a rating scale, another might be more open-ended asking students to write their specific concerns or ideas or reflection. Another might ask a student to respond to a specific questions or prompt. It is a good idea, therefore, to model the exit tickets to your class and show them how to complete the different types of questions that might be asked.

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35 Exit Tickets Ideas & Examples | Ziplet

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To get the most out of the exit ticket process, questions should: Be short Where possible be open ended. Linked to the learning intentions (and success criteria) of the lesson. Focus on skill(s) or concept(s) being taught. Allow students to demonstrate understanding. Challenge students to synthesise what they have learned.

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Cuestionario al final de la lección que incluye preguntas sobre la Ley federal del trabajo en México y teorías de prevención de accidentes.

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Health and safety professionals love our quick, detailed quizzes to help employers increase safety in the workplace. Reinforce training and quickly evaluate your employees.

* Get a personalized certificate to save in training records.

* Learn critical information from professionals in each field.

* Note: Quizzes are supplementary, and are not meant as a replacement for required, on-site workplace training.

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Take our online quizzes with hints to help you learn more about safety hazards in the workplace. Note: Our quizzes are not a substitute for work training.

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Leer artículos adicionales sobre la prevención de accidentes laborales y redactar un informe.

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Employers trust their team members to show up each workday and do their best; leveraging their time, talents, and training to contribute to the organization's success. More than that, employers contribute their own set of responsibilities. Notably, employers must create safe and supportive workplaces that empower employees to work effectively.

For managers and supervisors, taking a proactive approach to accident prevention in the workplace is crucial. Leaders who aspire to safeguard employees and keep workplaces hazard free should understand how to best prevent workplace hazards and accidents for employee safety and wellbeing.

What Makes Safety in the Workplace So Important?

Emphasizing workplace safety and accident prevention is an ethical responsibility for employers. It is also an essential component of sound business strategy. Consider just a few of the reasons why safety in the workplace is paramount.

Increased Productivity

In an unsafe work environment, employees are more likely to worry about their own well-being. This is particularly true in high-risk professional settings, be it a construction site or an industrial facility. Nobody wants to become injured on the job, and if employees constantly experience stress about their own safety, it means they are hindered from tackling their work with focus and enthusiasm.

Fewer Accidents

Another reason to concentrate on safety in the workplace is that doing so can help reduce the number of accidents. While accidents can happen anywhere, a notoriously hazardous workplace suffers from a damaged reputation, inefficiencies associated with a diminished or short-staffed workforce, and low employee morale.

Fewer Workers' Compensation Claims

When an employee is injured on the job, it is their right to file a worker's compensation claim. Depending on the type of treatment they require, this can result in high costs for the business and even legal implications. Workplaces that focus on accident prevention can reduce workers' comp claims as a result of improved safety conditions.

Reduced Absenteeism

Whenever an injured employee misses work for an extended period of time, the entire team's productivity is diminished. Prioritizing accident prevention in the workplace helps reduce absenteeism and boosts productivity as well as employee morale

Fewer Fatalities

The worst-case scenario for any workplace accident is an employee fatality. A fatal workplace accident can cause panic and turmoil throughout the entire team. Potential liability issues and a lowered employment reputation in the community can also result.

What Are the Most Common Causes of Workplace Accidents?

Before developing an accident analysis and prevention plan, it is important to gain insight into what causes workplace accidents. While the specifics can vary from one work environment to the next, the following common workplace situations typically present a higher risk for accidents.

Lifting

When employees lift heavy objects, it can result in injuries, including sprains or strains. These types of injuries are a common type of accident in workplaces that lack the appropriate tools or protocols for maneuvering heavyweight objects.

Dehydration

In environments where employees are performing a lot of physical labor, or when they are required to work in hot temperatures, hydration is key. Inadequate water breaks, or lack of access to clean drinking water, can result in a host of potential accidents. For example, dehydration may cause light-headedness and dizziness, making it more likely an employee will trip, fall, or collapse.

Poor Lighting

In low-visibility conditions, it becomes all too easy for workers to trip and fall, potentially causing serious injury. Poor lighting is especially problematic in warehouses and other types of storage facilities, as well as in stairwells.

Hazardous Materials

Many industrial settings require employees to handle hazardous materials or to work in environments where corrosive fumes are present. These are just a few of the many types of hazards in the workplace. Without the proper personal protective equipment (PPE), exposure to these materials can have significant health effects, including causing illness or dizziness that could contribute to falls and other accidents.

Trips and Falls

Beyond poor lighting, workplace accidents can be caused by numerous factors: Slick surfaces, untreated ice and snow, high-traffic corridors, misplaced power or telecom cords, and more. Any trip and fall accident has the potential to be serious, resulting in lasting injury.

What Are the Best Tips for Accident Prevention in the Workplace?

When employers see the significance of implementing strategies for accident prevention in the workplace and understand the common contributors to workplace injury, the next step is implementing sound strategies to promote worker well-being. The following are some tips for creating a safe work environment.

Create an Accident Prevention Plan

First and foremost, every workplace should have a clearly written plan for accident analysis and prevention. The accident prevention plan should be comprehensive and include such information as:

Which safety tasks are required on a daily, weekly, monthly, or annual basis, and which team members are responsible for completing these safety tasks

How potential hazards can be reported to company management

How accidents or safety incidents can be reported and properly documented

Having a plan in place not only clarifies management's expectations but also signals to employees that their safety is a top priority. Make a comprehensive plan, then review and amend it at least once a year.

Require Physical Exams

Some job roles call for heavy lifting or working in hot temperatures. For roles that are physically demanding, assess employee readiness first. Pre-employment health screenings, including full physical exams, can help ensure that strenuous tasks go to the employees who are physically able to perform them.

Pre-employment medical screenings may also encompass tests for:

Note that for physically demanding jobs, employers may mandate workers get physicals each year. This is a good way to minimize accidents that arise from physical overexertion.

Provide Training Sessions

Every company should hold periodic training sessions, reminding employees of common risks they face and also briefing them on the best practices to reduce those risks. Regular training sessions can bring employees up to speed regarding changing safety policies, while also reinforcing existing policies.

Employee training sessions may also cover practical safety strategies such as:

Proper lifting techniques

Proper procedures for handling hazardous materials

Best policies for accident reporting

Locations of emergency equipment, including first aid kits

Evaluate Hazards

Another important step in ensuring employee safety is conducting a regular evaluation of workplace risks and potential safety hazards. This can mean scheduling walk-throughs or inspections that include managers, supervisors, HR representatives, or other safety officers. During these walk-throughs, leaders can:

Tour facilities and make note of potential risks

Review accident reports from the previous year (or the previous six months)

Customize the accident prevention plan to make note of any new risks that are found

New workplace hazards can crop up at any time, so regular inspections are vital to staying vigilant about accident prevention in the workplace.

Provide the Right Gear

In some work environments, it is appropriate for the company to provide employees with protective gear. Personal protective equipment (PPE) encompasses any gear designed to keep employees safe. Common examples include helmets, goggles, gloves, ear coverings, harnesses, and foot protection. In low-visibility work environments, reflective vests also qualify as PPE.

Keep in mind that with some types of PPE, employees may need some training on their proper use. Something else to consider is conducting an unannounced safety audit to check on whether employees are actually using the required gear.

Finally, some work environments may require PPE that extends beyond wearables. Traffic cones, signage, and first aid kits are common examples.

Focus on Cleanliness

Simply maintaining a clean, well-organized work environment can be an effective way to reduce accidents. As such, proper clean-up should be part of employees' responsibilities. Routine clean-up helps keep the workplace free of clutter, spills, loose rugs, and loose wiring, all of which can be tripping hazards.

In industrial settings, including warehouses, it may be necessary to provide strategically placed cleaning stations, making it possible for workers to address any spills as soon as they happen.

Install Proper Lighting

Another important way to reduce the likelihood of workplace accidents, particularly trips and falls, is to install bright lighting throughout the work environment. Ensure clear illumination in work areas, along footpaths, at entrances and exits, and in parking areas.

Also be advised that, when employees work off-site, it may be necessary to supply them with portable lighting equipment. Examples include spotlights or individual headlamps.

Inspect Vehicles and Machinery

In some workplaces, faulty machinery or poorly maintained vehicles can create dangerous situations for personnel. A key aspect of accident prevention in the workplace is performing regular inspections and routine maintenance to help ensure all equipment is running smoothly and safely. Some examples include:

Balancing, rotating, and replacing tires

Performing regular oil changes

Replacing windshield wipers

Monitoring the brake system

Ensuring all machinery is properly lubricated

Cleaning or replacing oil and dust filters as needed

Reviewing machinery and equipment manuals to ensure routine maintenance

Ensure Proper Signage

Clear, adequate signage is an essential part of accident prevention. In fact, the Occupational Safety and Health Administration (OSHA) requires businesses to post signage alerting workers to potential danger, advising caution, or simply reminding them of important safety guidelines. Make certain that the appropriate signage is prominently posted throughout the workplace.

Be Mindful in Staffing and Scheduling

An often-overlooked way to promote safety in the workplace is to properly and fully staff each shift with adequate personnel for whatever tasks must be completed. Proper staffing helps ensure no one employee is significantly overworked, overburdened, or placed at a heightened risk of fatigue. Also note that for certain types of physical labor, having multiple employees sharing the work can significantly reduce the chances of injury.

Seek Feedback from Employees

Often, employees have the clearest view of potential risks and hazards in their own workplaces; they may see things that leaders and managers overlook. However, employees may sometimes feel reluctant to express their concerns. Create a safe, effective way for employees to voice any worries they have about their work conditions, such as an anonymous suggestion box. Make sure you incorporate employee feedback into any accident prevention plan.

What Are the Best Methods for Accident Analysis and Prevention?

Even in work environments where safety is prioritized and accident prevention plans are in place, accidents and injuries can still happen. What matters is how the organization responds to these incidents. Certainly, the most pressing matter is to quickly provide proper medical care for an injured employee. Beyond that, companies should conduct an accident analysis.

What Is Accident Analysis?

Simply put, an accident analysis is an investigation into why the incident happened in the first place. The accident analysis may uncover previously unknown risks in the workplace or breaches of safety protocol. It's crucial to get to the root cause of the accident because it enables management to implement the proper precautions for future accident prevention in the workplace.

Steps for Accident Analysis

A few steps are required for effective accident analysis and prevention.

Determine who should lead the investigation. Internal safety policies may dictate that the investigation be spearheaded by the supervisor with the most immediate knowledge of the accident; by members of a workplace safety committee; or by third-party investigators, if needed.

Create a plan. A written accident analysis plan should denote the purpose of the investigation, the roles/personnel involved in the investigation, the timeline for the investigation, and the means for reporting the results.

Ensure proper training for investigators. For personnel involved in workplace investigations, some training is essential. Include this within the normal scope of workplace safety training sessions.

Be clear in communication. Finally, it is important to be clear in communicating the company's investigation policies, specifically emphasizing that investigations are designed to prevent further injuries, not to place blame. The employee handbook is a good place to include accident analysis policies.

What Is an Accident Prevention Plan?

When setting steps in place to avert workplace accidents and injuries, an accident prevention plan is important not only for codifying the internal steps to mitigate risk, but also to reassure employees their well-being matters.

Elements of an Accident Prevention Plan

Core elements to an effective plan include:

Management commitment. It is always good to preface the plan with a clear statement from company leadership, voicing their sincere concern for minimizing risk and keeping all employees as safe as can be.

Hazards analysis. A good accident plan may also include a catalog of some of the most serious or prevalent hazards faced in the work environment, whether based on existing incident reports or simply a walk-through inspection.

Recordkeeping. The accident plan may also denote the ways in which personnel will keep records of any workplace accidents or injuries, as well as responses to those accidents.

Training. Be clear in articulating training needs and expectations, including the regularity with which in-house safety training will be offered.

Inspections and audits. Policies about safety inspections and audits should also be included in the accident plan.

Mitigate Risk in the Workplace

For employees to work effectively, they have to feel safe and protected at all times. That is what makes accident prevention in the workplace so critical - a paramount concern for employers and employees alike in virtually any professional setting.

An excellent way to become more adept at promoting workplace safety is by obtaining advanced training, such as through Tulane University's Online Master of Science in Public Health in Industrial Hygiene degree. By earning an advanced education, it is possible to acquire the skills to master accident analysis, risk assessment, and more - ultimately leading to higher standards of safety for all who work.
Recommended Readings How to Become an Occupational Health and Safety Specialist What Can You Do with a Master's in Industrial Hygiene? Guide to Industrial Hygiene Sources: HPPY, "Top 8 Reasons Why Workplace Safety Is Important" Indeed, "11 Tips for Accident Prevention in the Workplace" Occupational Safety and Health Administration, Specifications for Accident Prevention Signs and Tags Oresky & Associates, "10 Tips to Prevent Accidents at Work" Reliable Plant, "8 Common Causes of Workplace Accidents" SFM, "Do You Have a Plan for Investigating Work Injuries?" TASB Risk Fund, "Elements of Accident Prevention Plans"

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Tips for Accident Prevention in the Workplace

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To ensure employee safety, managers must be intentional about accident prevention in the workplace. Discover the best practices to promote worker well-being.

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En grupos, crear una presentación en Padlet sobre métodos innovadores para prevenir accidentes laborales.

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Lectura de la Ley federal del trabajo sobre accidentes laborales. 

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Lectura de la Ley federal del trabajo sobre accidentes laborales. 

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Observa el video y prepara dos preguntas del mismo

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Observa el video y prepara dos preguntas del mismo

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Acto Inseguro o Acto Sub-estándar | Definición + Ejemplos