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Name : Syifa' Munirah Binti Samsudin

Age : 24 years old

Number Matric : 281748

Course : Bachelor of Management of Technology (MOT)

School : STML

Supervisor's Name : Dr. Rushanim Binti Hashim

Supervisor's Number : 04-6187224

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RS AUTO TECHNOLOGY is a 100% Bumiputra-owned firm established on 21 April 2019 by its founder, Muhammad Ridhwan Bin Mat Suki, who has more than 10 years of experience in the automotive field.

The main activities of this firm include offering service center services and repairing vehicles. The types of services provided are minor service, major service, engine overhaul, transmission, and air conditioning.

VISION

Menjadi sebuah syarikat BUMIPUTERA terkemuka yang memainkan peranan utama dalam bidang automotif di sampingmemperluaskan lagi cabang perniagaan.

MISSION

Mengukuhkan reputasi dan penjenamaan melalui pencapaian dalam perkhidmatan.

Penyediaan tenaga kerja yang professional serta berkemahiran tinggi melalui penyediaan kursus lanjutan supaya kemahiran kendiri dapat dinaiktaraf bagi mengekalkan kualiti kerja.

Untuk menyediakan perkhidmatan membaikpulih kenderaan yang komprenhensif serta berdaya saing bagi memenuhi kehendak pelanggan yang menyeluruh.

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1) Ideas related to car workshops to create content:

Show how to repair specific car parts.

Take inspiration from Tiktok and Facebook.

2) Make a 'Eid's holiday poster for the company.

3) Promotions for the Eid:

Flushing Air Conditioning Promotion.

Lubricant Change Promotion.

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1) Prepare the promotional poster that will take place.

2) Prepare captions for promotional posts.

3) Distribute black oil promotion posters (Morning) and flushing air conditioning on all company social media platforms (Evening).

Facebook

TikTok

Instagram and WhatsApp

4) Create a new poster related to Direct Lending, one of the payment methods used in the company.

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1) Learn things related to the company. Among them is to recognize the oil provided by the company. RS Auto Technology uses PETRONAS oil. Different oils are used for different cars:

10W-30

10W-40

5W-30

5W-40

2) Post the "Direct Lending" poster on all platforms with the created caption.

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1) Update all the company's social media platforms by changing the company's latest logo.

2) Meeting with PETRONAS Expert through the Teams application at 10:00 am.

Meeting related to the Raya promotion to join the contest organized by PETRONAS. There are four quarters for the Raya contest.

The meeting lasted for 1 hour 30 minutes.

3) Make and spread the latest post on the company's social media about "Kenapa perlu servis Aircond?"

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1) Make a poster informing the company that it will be on holiday in conjunction with Hari Raya and spread it on the company's Facebook, Instagram, Tiktok and WhatsApp.

2) Study content to be made:

3 Tips elak engine overheat.

Check perkara yang wajib dibuat sebelum balik kampung.

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1) Make a poster "Free for the use of semi and fully PETRONAS oil" and post it on all social media platforms.

2) Update the company's Facebook and Instagram stories.

3) Learn about "boost post" with Coach Sulaiman through google meet.

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1) A "friendly reminder" post is created and posted on social media to remind customers.

2) Learn about the payment the customer will make.

- using a pay machine (Ambank)

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Raya Raya Raya

Alhamdulillah

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Permission to leave.

I obtained leave with permission from my company supervisor due to my uncle's death.

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1) Make a "Kembali Beroperasi" poster and post on the company's Facebook, Tiktok, Instagram and WhatsApp for the knowledge of customers that the company has returned to operation after the holiday in conjunction with Eid al-Fitr.

2) Post a "Direct Lending" poster on Tiktok.

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1) Shoot a video related to the workshop as well as the activities carried out by the pomen who are repairing the car.

2) Edit the video shot to be used as content and post the video on the company's social media.

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1) Shoot videos in the workshop and edit the latest videos for the company's next content.

2) Learn about the system used by the company iWorksyop.

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1) Learn about the oil used by different types of cars such as ATF-Oil and CVT-Oil. Other cars use oil.

2) Increase knowledge related to the quotation of each item sold and the car service fee at RS Auto Technology.

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Creating Script and Recording Staff Videos for "Types of Payment Provided at RS Auto Technology" Video:

Upon receiving the assignment to produce an informative video detailing the types of payment offered at RS Auto Technology, I embarked on a comprehensive process involving script creation and staff video recording.

To commence, I meticulously drafted a script outlining the key points to be addressed by the staff members in the video. The script aimed to succinctly convey the four primary payment methods available to customers: cash payment, debit card transactions, online transfers, and direct lending financing. Additionally, special attention was given to explaining the concept of "direct lending" to ensure clarity for our audience.

Following the script development phase, I coordinated with the staff members to record their respective video segments. Each staff member delivered their lines articulately, elucidating their role in facilitating the various payment methods offered by RS Auto Technology. In conclusion, the successful completion of this task underscores the dedication and teamwork demonstrated by all involved parties.

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1) Edit the recorded video explaining the types of payment provided at RS Auto Technology for posting on the company's social media platforms. Utilize CapCut for editing purposes and select suitable background music for the video.

2) Additionally, input relevant information into the iWorksYop system.

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1) Learn About the iWorksyop System

Familiarize yourself with the features of this system to significantly increase the efficiency and flexibility of the work process.

Using the iWorksyop system can strengthen memory and efficiency in utilizing this system, as it is the one used in the RS Auto Technology company.

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1) One of the important tasks assigned to me was to take photos of the foremen's activities while they were working, with the aim of updating our social media channels. This involved capturing various aspects of their daily tasks, ensuring that the images reflected both the technical skills and the safety practices followed on site. By documenting these activities, we aimed to provide an authentic glimpse into the work environment at PETRONAS AUTO EXPERT @ RS Auto Technology, thereby engaging our audience and showcasing the expertise of our team. The selected photos were then carefully curated and posted on our social media platforms to keep our followers informed and connected with our ongoing projects and initiatives.

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1) Working indirectly using the iWorksyop system offers a number of advantages, including enhanced collaboration, increased flexibility, and efficient task management. This comprehensive digital platform allows team members to work together seamlessly. Furthermore, the iWorksyop system's secure document-sharing capabilities protect sensitive information and make it easily accessible to authorized personnel. Overall, the iWorksyop system significantly increases productivity and improves the work experience.

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1) Produce a "Direct Lending" video showcasing this payment option offered by RS Auto Technology workshop for our customers' convenience. Edit the video to enhance its visual appeal and incorporate a voiceover for added clarity. Seek feedback from the company supervisor to ensure the video meets our standards of quality and accuracy. Once finalized, obtain approval from the boss before proceeding with its dissemination to our audience.

2) Develop a captivating countdown poster to promote air conditioning flushing promotion. This poster serves as a visual reminder for customers, building anticipation for the event while also attracting attention to the promotion. Share the poster across all the company's social media platforms to maximize its reach and effectiveness in engaging our target audience.

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1) Share the "Direct Lending" video across multiple social media platforms, including Facebook, Instagram, TikTok, and WhatsApp. Craft engaging captions tailored for each platform to maximize audience engagement and reach.

2) Design a poster to commemorate "Labor Day" on May 1, 2024, acknowledging the significance of this day for workers. This poster serves as a reminder of the holiday.

3) Ensure regular updates and communication with existing customers while actively seeking to expand customer base by attracting new clients. Maintaining strong relationships with current customers is essential for customer retention.

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Meeting with Bos, Encik Tajul from MARA and photographer.

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1) Develop a holiday notification poster to coincide with "Hari Pekerja" scheduled for Wednesday. Ensure the poster effectively communicates the workshop's closure on this day, allowing customers to plan accordingly.

2) Share the poster on various social media platforms along with a clear and informative caption, informing customers about the workshop's closure on May 1, 2024, due to the holiday. This ensures that customers are well-informed and can adjust their schedules accordingly.

3) Maintain updated communication with customers who have availed services from RS Auto Technology. Keeping customers informed about any developments or closures ensures transparency and fosters trust in our services.

4) Meeting with Bos and Mr. Tajul from MARA to prepare the video montage for the opening of the workshop on 13 May 2024.

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Labor Day Holiday.

Happy Labor Day to everyone !! May we continue to strive for fair labor practices, equality, and respect for all workers.

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1) Contact customers who have been serviced by the RS Auto Technology workshop through the WhatsApp application to obtain feedback.

2) Update the company's Google Business site by uploading pictures of the latest activities in the workshop.

3) Share feedback from customers on all company social media platforms.

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Managing the company system (iWorkshop):

Communicate with customers and handle customer affairs.

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1) Manage and update the 'services performed by' section in the company system (iWorkshop).

2) Design a poster for the International Organization for Standardization (ISO) related to 'saving electricity' and 'waste reduction'.

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1) Gathering feedback from customers is a crucial aspect of our commitment to excellence at company. We strive to ensure that every customer's experience is nothing short of exceptional, and their feedback plays a vital role in helping to achieve the goal. Through dedicated WhatsApp channel, we invite customers to share their thoughts, opinions, and suggestions with us. Once we have collected this valuable feedback, our team meticulously analyzes it to identify areas for improvement and opportunities for growth. With the insights gained from our customers, we then craft captivating captions to accompany their feedback when shared on our company's social media platforms.

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1) Create a poster announcing the 'temporary closure of the workshop' in preparation for the workshop's opening ceremony. Additionally, generate a caption for the post.

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1) First, establish a Google form tailored specifically for VIP attendees to confirm their presence at the opening ceremony. This form serves as a convenient tool for managing guest lists and ensuring a smooth registration process for esteemed guests.

2) Following this, turn attention to crafting an invitation poster for the VIP party. This poster serves as a visually appealing means of extending an exclusive invitation to VIP guests.

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1) Creating posters for the preparations for the opening ceremony of the workshop.

Posters must be displayed on the day of the ceremony.

2) Creating a survey to confirm the attendance of guests who will be present on May 13, 2024, using Google Forms.

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PETRONAS AUTO EXPERT @ RS AUTO TECHNOLOGY 

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PETRONAS AUTO EXPERT @ RS AUTO TECHNOLOGY 

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Organizational Name :

PETRONAS AUTO EXPERT @ RS Auto Technology

Organizational Address :

RS AUTO TECH, 8503-D, Jalan Lapangan Terbang, Kampung Duyung , Kuala Terengganu, Malaysia.

Company No : 013 9480071

Email Address : rsautotech88@gmail.com

Organizational Supervisor : Cik Puan Rubiyah Binti Ismail

Social Media :

Facebook ( Rs Auto Tech )

Instagram ( rs_autotech )

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1) Preparation for the official opening of RS Auto Technology involves making lanyards, flyers, and designs for banners for the opening ceremony.

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1) Preparation for the official opening of RS Auto Technology includes creating a poster to invite customers, complete with captions to be posted on social media for invitations.

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The day has finally arrived!!

We were thrilled to announce the official opening of RS Auto Technology.

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1) Get photos from the cameraman during the opening ceremony of the workshop to post a recap of the ceremony.

Edit the opening ceremony video to be posted on TikTok and WhatsApp.

Post pictures of the event on Facebook.

Create a caption for both posts.

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1) Create a "Kami beroperasi seperti biasa" poster to be posted on social media to inform customers.

2) Received a task from the supervisor to make one post per day.

Create a "Ketahui simbol di dashboard kereta" poster to be posted on May 16, 2024.

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1) Post a "Kami beroperasi seperti biasa" poster on all social media platforms, since tomorrow is a public holiday.

2) Post the poster titled "Ketahui Simbol di dashboard kereta" and create a caption for it.

Post on Facebook, TikTok, Instagram, and WhatsApp.

3) Create a "Selamat Hari Guru" poster, considering that today is Teacher's Day, and post it on the company's social media.

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1) Create a "Kami beroperasi seperti biasa" poster and post it on social media to inform customers.

2) Create a new poster titled "6 Perkara wajib servis" to educate everyone about vehicle maintenance.

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1) Create a caption for the post "6 Perkara wajib servis" to be posted on RS Auto Technology's social media.

2) Record a video of the foreman's activities to edit into the latest video.

3) Create a video for posting on May 20, 2024, about car care tips.

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1) Obtain confirmation from the senior foreman regarding the caption for the car care tips related to brake pads, and seek approval from the supervisor before posting on social media.

2) Manage iWorksyop indirectly.

3) Record the video for the next post.

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1) Edit the "Timing Belt" Video:

I commenced by editing the "Timing Belt" video, ensuring seamless transitions, visual clarity, and adherence to the company's branding guidelines. Additionally, I created a captivating caption to accompany the video, highlighting its significance and engaging the audience. Subsequently, I sought confirmation from the foreman regarding the accuracy of the content portrayed in the video and obtained approval from the supervisor for its dissemination across all company social media platforms.

2) Voiceover Recording:

With the script for the video duly approved by the foreman, I proceeded to record a professional voiceover, incorporating key insights and explanations regarding the timing belt. The voiceover aimed to complement the visuals in the video and provide a comprehensive understanding of the subject matter to our audience.

3) Update the Company Website:

In line with our commitment to maintaining an informative and up-to-date online presence, I undertook the task of updating the company website. This involved incorporating relevant information, such as product details, service offerings, and company news, to ensure that visitors to the website were well-informed and engaged with our brand.

4) Record Video for Next Posting:

I recorded a video intended for future posting on our social media platforms. This video, carefully planned and executed, aimed to showcase a key aspect of our products or services, thereby furthering our marketing objectives and strengthening our online visibility.

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1) Editing Posters and Videos:

Edited posters and videos pertaining to "engine oil" for subsequent posting on social media platforms. The objective was to ensure visual clarity and alignment with the company's branding standards.

2) Caption Creation and Approval:

Developed engaging captions for the edited posters and videos. Secured confirmation from the foreman regarding the accuracy of the content and sought supervisor approval for social media posting, adhering to company protocols.

3) iWorksyop Management:

Managed iWorksyop, handling relevant administrative tasks and ensuring smooth operation of the digital platform.

4) Video Settlement and Social Media Posting:

Finalized the "engine oil" video content and posted it across all company social media channels. Accompanied the video with the corresponding poster to enhance visibility and comprehension among the audience.

5) New Video Recording:

Recorded a new video, aligning with the ongoing digital communication strategy. The video aimed to provide further insights into engine oil-related topics, contributing to audience engagement and brand awareness efforts.

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Poster about "Tanda awal kerosakan Water Pump"

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1) Research and Inspiration:

Information and inspiration were sought to craft a compelling water pump poster. This involved researching relevant content and gathering ideas to effectively convey the intended message to the audience.

2) Poster Creation - "Tanda awal kerosakan Water pump":

A poster highlighting the early signs of water pump damage was designed to educate users on potential issues. This poster aimed to raise awareness and prompt proactive maintenance measures among customers.

3) Caption Creation and Approval:

Engaging captions were developed for the posters, emphasizing key points and encouraging viewer engagement. Confirmation was obtained from the foreman regarding the accuracy of the information presented, followed by supervisor approval for posting on social media platforms.

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Permission to leave.

I obtained leave with permission from my company supervisor due to a personal emergency.

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Permission to leave.

I obtained leave with permission from my company supervisor due to experiencing menstruation.

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1) Organizing and handle the iWorksyop by entering new data each time a new customer arrives at the workshop. The brief information collected includes the name, phone number, vehicle registration plate, and type of vehicle as additional information in the system.

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Video Promote (PIMNT)

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1) Create a tips about "6 tanda kenapa perlu menukar absorber kenderaan" poster.

2) Post the poster titled "6 tanda kenapa perlu menukar absorber kenderaan" and create a caption for it.

Post on Facebook, TikTok, Instagram, and WhatsApp.

3) Create a "Dirgahayu Tuanku (Agong)" poster, considering that tomorrow is Agong's Day, and post it on the company's social media.

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CUTI

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1) Using the iWorksyop system entails overseeing a range of activities, including inventory tracking, processing purchase orders, maintaining stock levels, and securely sharing documents. Proficiency in navigating the platform's interface is essential for facilitating effective collaboration, ensuring precise record-keeping, and safeguarding sensitive information.

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1) Handling the iWorksyop system involves a series of key activities to ensure efficient operations and accurate record-keeping.

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The company website has been updated to share the latest news about our services and promotions with our customers.

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Create a "Catatan Harian RS" poster to be posted on social media about "Kereta Estima"

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1) Handling the iWorksyop system involves managing various tasks such as tracking inventory, processing purchase orders, managing stock levels, and securely sharing documents. It requires familiarity with the platform’s interface to ensure efficient collaboration, accurate record-keeping, and proper management of sensitive information.

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1) Create a tips about "Ketahui punca & apa perlu buat kalau kereta overheat" poster.

2) Post the poster titled "Ketahui punca & apa perlu buat kalau kereta overheat" and create a caption for it.

Post on Facebook, TikTok, Instagram, and WhatsApp.

3) Create a "Catatan Harian RS" poster to be posted on social media about "Toyota Hilux KUN25"

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Mitsubishi Triton"

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1) Updated on company's business website to provide customers with the latest information on our services and promotions.

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Salam Hari Arafah

1) Create a "Hari Raya Aidiladha" poster, considering that tomorrow is Eid Adha's Day, and post it on the company's social media.

2) Create a "Pengumuman cuti" poster, considering that tomorrow is Leave Day, and post it on the company's social media.

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CUTI RAYA HAJI

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CUTI RAYA HAJI

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Create a "Kami beroperasi seperti biasa" poster to be posted on social media to inform customers.

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Volkswagen Beetle"

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Perodua Myvi"

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1) Managing inventory, processing purchase orders, maintaining stock levels, and securely sharing documents are all tasks involved in using the iWorksyop system, which necessitates proficiency in its interface for effective collaboration and accurate record-keeping.

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Proton Waja & Perodua Kelisa"

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Create and post a video about "Proton Satria" (Gearbox Overhaul)

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Proton X70"

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Toyota Wish & Perodua Myvi"

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1) Learning about the flow of money in and out for sales, cash receipts, online transfers, and petty cash involves understanding how financial transactions are recorded and managed within a business.

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Create a info about "Minyak PETRONAS"

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Nissan Grand Livina"

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Proton Saga BLM"

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1) Handling the iWorksyop system involves managing various tasks such as tracking inventory, processing purchase orders, managing stock levels, and securely sharing documents. It requires familiarity with the platform’s interface to ensure efficient collaboration, accurate record-keeping, and proper management of sensitive information.

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Perodua Kelisa"

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1) Create a "Kami beroperasi seperti biasa" poster to be posted on social media to inform customers.

Salam Maal Hijrah

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Handling the iWorksyop system involves managing various tasks such as tracking inventory, processing purchase orders, managing stock levels, and securely sharing documents. It requires familiarity with the platform’s interface to ensure efficient collaboration, accurate record-keeping, and proper management of sensitive information. By effectively using its tools, users can streamline workflows, improve productivity, and maintain an organized, secure environment for managing day-to-day operations.

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Toyota Vellfire"

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Toyota Innova X T.T"

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Create and post a video about "Kenapa perlu flushing aircond"

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1) Using the iWorksyop system entails overseeing a range of activities, including inventory tracking, processing purchase orders, maintaining stock levels, and securely sharing documents. Proficiency in navigating the platform's interface is essential for facilitating effective collaboration, ensuring precise record-keeping, and safeguarding sensitive information.

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Proton Persona"

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1) Learned how to use PayWave for convenient and contactless payments, making transactions faster and easier

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1) Using the iWorksyop system, which is the primary system utilized by RS Auto Technology for all records:

Customer Data Entry: Input information for customers visiting our vehicle service center.

Work Division Tracking: Complete the "divided work" section for each area managed by the respective foremen.

Spare Parts Purchase Records: Record the purchases of spare parts to maintain accurate inventory and financial records.

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Perodua Alza"

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1) Using the iWorksyop system entails overseeing a range of activities, including inventory tracking, processing purchase orders, maintaining stock levels, and securely sharing documents. Proficiency in navigating the platform's interface is essential for facilitating effective collaboration, ensuring precise record-keeping, and safeguarding sensitive information.

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Post video "Menangi YAMAHA R15M" and create a caption about this promotion.

Link Facebook : https://www.facebook.com/share/v/htSW7JPuHobHztw4/

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🎉 𝐌𝐄𝐍𝐀𝐍𝐆𝐈 𝐘𝐀𝐌𝐀𝐇𝐀 𝐑𝟏𝟓𝐌 🏍️ Assalamualaikum dan salam sejahtera. Berita baik buat pelanggan yang dihargai. Nak menang motor Yamaha R15M ⁉️ Jom sertai... | By RS Auto Tech | Facebook

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🎉 𝐌𝐄𝐍𝐀𝐍𝐆𝐈 𝐘𝐀𝐌𝐀𝐇𝐀 𝐑𝟏𝟓𝐌 🏍️ Assalamualaikum dan salam sejahtera. Berita baik buat pelanggan yang dihargai. Nak menang motor Yamaha R15M ⁉️ Jom sertai…

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1) Using the iWorksyop system indirectly provides several key benefits, such as improved collaboration, greater flexibility, and streamlined task management. This all-in-one digital platform enables teams to work together smoothly. In addition, its secure document-sharing functionality ensures the protection of sensitive data, while making it easily accessible to authorized users. Ultimately, the iWorksyop system enhances productivity and elevates the overall work experience.

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1) Create a service video about "Penukaran barang Merc Benz".

2) Post the video titled "Penukaran barang Merc Benz" and create a caption for it.

Post on Facebook, TikTok, Instagram, and WhatsApp.

3) Create a "Catatan Harian RS" poster to be posted on social media about "Mercedenz Benz"

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The company website has been updated to share the latest news about our services and promotions with our customers

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Updated on company's business website to provide customers with the latest information on our services and promotions

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Engaging with the iWorksyop system requires overseeing multiple functions, including inventory management, order processing, stock level maintenance, and secure document sharing. Mastery of the interface is vital for promoting effective teamwork, guaranteeing precise record-keeping, and safeguarding confidential information.

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1) Contact customers who have been serviced by the RS Auto Technology workshop through the WhatsApp application to obtain feedback.

2) Update the company's Google Business site by uploading pictures of the latest activities in the workshop.

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1) Increase knowledge related to the quotation of each item sold and the car service fee at RS Auto Technology.

2) Maintain updated communication with customers who have availed services from RS Auto Technology. Keeping customers informed about any developments or closures ensures transparency and fosters trust in our services.

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1) Using the iWorksyop system, which is the primary system utilized by RS Auto Technology for all records:

Customer Data Entry: Input information for customers visiting our vehicle service center.

Work Division Tracking: Complete the "divided work" section for each area managed by the respective foremen.

Spare Parts Purchase Records: Record the purchases of spare parts to maintain accurate inventory and financial records.

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1) Create a "Tawaran Istimewa sempena Bulan Kemerdekaan" poster.

2) Post the poster titled "Tawaran Istimewa sempena Bulan Kemerdekaan" and create a caption for it.

Post on Facebook, TikTok, Instagram, and WhatsApp.

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Handling the iWorksyop system involves managing various tasks such as tracking inventory, processing purchase orders, managing stock levels, and securely sharing documents. It requires familiarity with the platform’s interface to ensure efficient collaboration, accurate record-keeping, and proper management of sensitive information. By effectively using its tools, users can streamline workflows, improve productivity, and maintain an organized, secure environment for managing day-to-day operations.

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1) Updated on company's business website to provide customers with the latest information on our services and promotions.

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Meeting with RS Auto Technology's Team.

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1) Create a "Catatan Harian RS" poster to be posted on social media about "Honda City"

2) Create a caption for it and post it on the company's social media.