# data[].attributes.body
It is a set of values ​​and beliefs that our collaborators share within an organization.

Service culture is defined as the use of the best human, technical and technological resource strategies that allow an adequate and growing relationship and integration between all social agents committed to people, companies and communities.

# data[].attributes.headline
Purposes in the work role in service culture

# data[].attributes.subject
Purposes in the work role in service culture

# data[].attributes.body
The main objectives in customer service culture include metrics related to response time and problem resolution rate. However, even though they are common customer service KPIs, it does not mean that they are suitable for all companies.

# data[].attributes.wish_content.attachment_props.alternative_text
Purposes in the work role in service culture

# data[].attributes.headline
How to provide exceptional customer service

# data[].attributes.subject
How to provide exceptional customer service

# data[].attributes.body
-Know your client.

-Personalize your communication.

-Listen and offer solutions.

-Pay attention to the details.

-Be really interested.

-Build trust.

-Improve response times.

-Be kind.

# data[].attributes.wish_content.attachment_props.alternative_text
How to provide exceptional customer service

# data[].attributes.body
The customer service culture can be hindered by the same company policies, processes, and requirements that go against the customer service discourse. The importance of constantly updating these policies and processes is highlighted to prevent them from becoming obsolete and hindering good service.

# data[].attributes.body
The organizations that transcend time are those that focus on people, both from within and from without. Having a culture of service with clear purposes, values, and missions focused on people allows us to positively impact the community and the organization's results.

It is also important to know that to achieve a true service culture, the need for total alignment of the entire team, from senior management to the bottom ranks of the organization, is emphasized. This will allow homogeneity in the attention and the intended purpose. The role of leadership in setting an example of commitment and customer service is highlighted.