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Minutes Report

OWNDAYS (THAILAND) CO., LTD.

Date & Time:2nd  May  2023(10:30am) | Meeting called to order by Management

In Attendance

Managers, Trainers and Supervisors.

Managers’ Report

Owndays Optic April 2023:

Up to Date Budget: 78,886,000

Up to Date Sales: 78,241,220

Sale different: -524,780

Seven Days Optic April 2023:

Up to Date Budget:  8,321,000

Up to Date Sales : 6,189,893

Sale different: -2,131,107

RLB

April sales performance is good.

Can grab the group of PS. Most of them come to observe our price already.

Family group still bought easily with top up especially photochromic lens.

Foreigner groups quite in a hurry so we loss some sales from this group.

Some case asked for tax-invoice to claim their insurance.

Most popular frame is TU 1490 and FR006

Lack of manpower on weekend afternoon.

Staff are senior and their working are good.

SM will learn more about shopping mall regulation.

LBN

Customers mostly are existing customers and OD customers.

Sales was good on weekend.

Sales drop on Songkran period and drop again when the flood around Lotus’s.

Some customer reject to buy PAL because they didn’t to wait.

YOY still increase but just a bit.

Got PAL from first time PAL customer.

“SA006” lens loose so when edging lens for this model, please resize +0.20 at least

On the TH election day, LBN operation time will be normal.

Mild can blend herself to the colleagues well.

SQ1

Some of the stock lens from Feb still haven’t received from Apollo.

Tuna Dunn still have some customers ask for rose gold color but SQ1 has only display left.

Customer recommend to improve product quality (TU with acetate temporal got dirt too quick)

SM have change process about filling up the display glasses to prevent glasses lost.

Guitar working feedback is okay.

SCP

Sales less than expectation.

Unit price a bit low due to contact lens.

Contact lens sales quite high on Songkran festival.

PAL sales good and also UV420 but photochromic lens quite hard to push due to customer are office worker.

Complain case already closed.

New joiner performance good on sales and cashier but still confuse when giving point to customer who buy more than one pair. They already learned scanning inventory.

Food event has good feedback

For May sales expect at 650k

SYM

Customer group are teenage, office worker, student from Chula University and family group.

Popular frame is TU but 1490 better than 1990. TU1990 popular for office lady.

PAL decrease after second half month due to student more than office worker.

PAL customer many cases don’t have far power only have additional power so quite easy to push but some cases have bad PAL experience so that case will be closed at reading glasses.

Customer ask for clear contact lens almost everyday.

Loss lens from PAL warranty mostly because the new power too much different from old power.

7D ICS

Customer traffic still low but top-up lens increase from the Songkran promotion that we join with shopping mall.

Weekend and weekday customer not different and cannot predict

Customer motive are PS and internet.

Tr8 Stock (Grey) can help pushing up sales.

Shopping mall attraction now is free vaccine covid-19 and buffet durian.

There is one office already move in to ICS and another coming soon.

7D SSQ

Technician still not come to check air conditioner at shop.

Customer traffic in front of our shop and shopping mall is very good.

Many customers come from MBP and OD.

Customer traffic end at the evening and less customer at late night.

Customer mostly are teenage and worker.

PAL can sell to new customer who compare the price with another brand.

Elder customer bought with us but very hard to make decision and low buying power.

Staff try to push up unit price.

FHI

Full month of  April 23 can hit monthly budget, Average unit price for this month up to 4000

Majority of customer are existing customer, Top up lens are good with progressive and transition lens.

Maintenance quit a lot for April month.

Contact lens not much customer asking which is for hold month we sold 20 boxes.

MKR

Full month of  April 23 can hit monthly budget for Korat shop.

Progressive enhance percentage higher than other type.

Mostly this month our customer are Teenager customers, old customer decrease for this month.

Customer misunderstand with transition function lens about changing color . In this case staff try to explain already.

Event in shopping mall is cloth event.

CPT

Full month of  April 23 can hit monthly budget for Phuket shop.

Last month manpower quite lack due to staff got infect covid-19 and have one resign in middle of month.

Foreigner customer from Dubai and Arap quite a lot in this period.

Have one new optical shop opened in 3rd floor.

Shopping mall have no event in this period as well.

New joiner she learning to open shop right now and following new joiner learning plan.

CTW

Full month of April 23 can hit monthly budget for Central World shop.

Event in shopping mall quite a lot in this period which is good for our shop that can grab more customer.

Sales and customer number increase if compare with March .

Contact lens mostly our existing customer came back to brough it.

Refer friend for new customer quite a lot as well.

New joiner AMP improve a lot as well.

GWB

Full month of April 23 can hit monthly budget for Gateway Bangsue shop. And highest sale as well.

We can grab new customer from another area which is good for increase sales and customer number .

Refer friend can help to convince customer to buy our product and recommend our shop by word of mouth.

Customer age group below 40 years old higher than 40 years old up.

New joiner Jum already passed gold badge test. Melo need to re-test one more time.

CVL

This month sales higher than last month

We still can grab customer from other branch come to brought glasses at outlet branch.

Sticker for price discount the color correct with POP display.

Need to follow up air condition fixing and shop laptop problem.

CLY

On April is hard month to push up sales and unit price.

Customer brought just single lens and lower price frame.

GB, SNAP, NICHE are sellable item frame .

Progressive lens drop in this month if compare with last month.

CPK

Full month of  April 23 can hit monthly budget for Pinklao shop

Progressive lens percentage quite high especially signature and prestige goal.

Anit-flog lens complain already solve problem for customer by explanation.

Sunglasses customer 40 years old up like to buy it.

Need more stock for contact lens .

CCR

On April sales is less than last month including customer number as well.

Last week of month customer buying power more if compare with beginning and middle of month.

Traffic in shopping mall not much same as last month.

Layout have change every week to attract customer come in our shop

Sunglasses are sellable need more stock

Customer age below 40 that we grab around 140 pax for this month which is number more than 40 year old up.

MGB

There are customers who have buying power which makes the sales increase.

Huawei are sellable, now out of stock.

Hit the shop budget as planned. Plan to take more time with customers to push up more sales.

CEV

Exchange frame cases often happen in the month.

Sales was drop in end of month.

Huawei was out of stock; customers keep asking for it.

Plan to follow up as last plan to grab more sales and customers.

Hammer NJ lacked energy and knowledge, sometimes she has no energy to serve customers. Need to monitor and partner with.

GSV

Lost UAE customers who have buying power.

Tourist customers keep asking for discounts.

NJ – First and Jan able to support in peak hour with cashier and auto reflector.

Plan to push up unit price and customer’s number.

DKM

SM take sick leave.

CR3

Mostly of customers are existing, came with refer friends.

Easy to push top up and customers have buying power.

Plan remaining unit price 4200 above.

CRC

The sales during Songkarn festival were drop.

Customers keep asking for promotion, after they know that we have no promotion they’ll re-consider.

Plan to push up progressive more with higher categories.

CYY

ESL top up less than last month.

Progressive lens sold increase, also number of customers.

Plan - Try to push the top up lens as much as possible.

SAI NJ good support, cashier, and eye test.

CTR

Customers numbers increase with buying power, mostly customers are local and Trat.

There is a food event in the mall which made the mall crowded.

ESL and progressive lens are sellable top up.

Plan to increase the number of 25% of promotions.

CSM

During the Songkarn festival, there are tourists from Asia and UAE.

Weekdays sales are better than weekends.

Following case, exchange frame.

Plan to follow up more resident and local.

FPR

We are doing well all the month but we lost on the 3rd week.

This month loss lens quite high.

Try to set and keep the thing in the shop.

Huawei’s clip has problem with magnet.

Payment for Signboard tax not complete yet. After they come to check, we need to pay more.

We didn’t see the result about percentage of remote eye test but we push up more.

A customer wants us to stay with her all the time while she chooses the sunglasses.

In the busy day we will have problem with iPad, sometime can’t scan frame and can’t type.

SBK

This month we can do new high and all-time high.

It’s very busy in the last week so we can’ push up top up.

On weekend and holiday is very crowded they come with a group.

Try to push staffs to make them work faster and can serve more customer.

In the busy day we will have problem with iPad, sometime can’t scan frame and can’t type.

AU2094, AU2095 always have defect.

SSQ

Traffic and sale quite good the week but we loss on the 2nd week because some of us were detect Covid.

Sunglasses are salable.

Customers bring glasses from another brand to cleaning with us.

Have foreigners come to our shop and most of them are Asian.

Huawei have good feedback and salable especially 2001-1. Customers know us from line and Facebook.

New CCTV quite disturb when we do the eye test. Because the light will be turn on when we turn off the light in eye test room.

CMC

Have the shoe event in the shopping mall. the sound quite loud and it’s disturbed our customer. We ask them to lower the sound, but they lower it just a little.

Regular customer come back more.

Sunglasses quite salable.

ICS

Sale and top up quite well but the last week we can’t do much for top up.

Huawei is out of stock already. Feedback quite well, customer decide to buy very easy and fast. Even the display one, customer also buy. Some of customer know about Huawei by social media and come to try with us.

Last month we had Thai customer about 55% and foreigners 45% and 30% of foreigner customer is Chinese.

Don’t have urgent case because if we are not sure that we can’t finish on time, we’ll tell customer.

Older age group customer is high.

Last month we had 1st time PAL quite a lot, so we try to explain customer and make them understand before purchasing.

CHY

Sale and unit price are very well. Foreigner quite a lot. PAL can sale and customer can wait.

Staffs can support each other well. After update knowledge, their sailing technic is better.

On weekend customer come in a group and family. So, they willing to buy top-up.

CKK

This month we can do new high and all-time high.

Customers come from other province for sent their children to university. Some of them willing to buy the new glasses with us.

On the day that busy customers are coming in the same time and buying in the same time. Staffs try to serve all the customer.

We can sale top-up very good only some of customer who has fix budget that we can’t sale for them.

TM3

We are very dangerous for our sale.

In the first week, unit price is good but sunglasses is sailable so, it pull our unit price down.

Have customer in the shopping mall and have pet event but customer not come to our shop. Some of customer who come to our shop just for check price.

CNS

Grand opening budget is 120,000, for the first day we can do 100,000.

Customers know about us by Facebook and other social media and some of them are our customer.

Nakhon Si customer take time to decide to buy but over all they have buying power. Bi-focal quite a lot if they want to buy PAL we need to explain more.

On the preparation day we finish the job quite fast so we have time to review more.

Seniors can support the shop very well.

CUD

End month sales is THB 1,186,453 and total customers no.is 300.

Overall, still ok, but need to push up on top up more.

CCM

End month sales is THB 2,760,144 and total customers no.is 723.

Lost sales because can’t get the top up lens sell well. Push up to get higher unit price.

Got some customers ask for Prestige Ultimate.

Got some ask for Huawei, suggest to buy online channel.

CWG

End month sales is THB 4,539,918 and total customers no.is 1,057.

Overall quite good, control loss lens cost lesser.

TMP

End month sales is THB 2,411,173 and total customers no.is 645.

Prepare forest up remote eye test in this month.

SG running low on stock.

Will push up NJ more.

CRG

End month sales is THB 1,536,537 and total customers no.is 327.

Lost sales in beginning, even Songkran period. Back to grab after the festival.

Customers asking for Prestige Ultimate. High buying power at Rayong

SPO

End month sales is THB 1,147,444 and total customers no.is 383.

Got the most customers from Local Thai, the foreigner is the highest buying power.

SG also running low on stock.

SCT

End month sales is THB 2,455,098 and total customers no.is 645.

Charles & Keith back to open after renovations.

Remote eye test got

Often to use POS system via computer because the tablet is not in good conditions. Also, internet is often to lost connection.

CR2

End month sales is THB 2,207,465 and total customers no.is 576.

Customers often ask for a discount.

SG is running low on stock.

CRM

End month sales is THB 1,115,783 and total customers no.is 257.

Overall quite ok, keep continue to grab local customers.

Staff got help each other.
Supervisors

Owndays

N/A

Sevendays

7D Meeting at office will be on May 16th and May 23th for All Meeting.

Don’t forget to submit document for salary adjustment to P’Kung

L&D

OWNDAYS:

Sales & Service

OD Connect have new information updated now. Staff can log in to update information from our website.

Contact lens training  on 17-18 and 25 May 2023,

For customer who buy contact lens we will not provide free contact lens case to the customer.

Optician &Service

Please fill in prescription for staff annual free glasses as soon as possible.

Customer came to use warranty end of month must fill in lost lens following the month that they come to claim. Do not cross to next month.

Seven Days

Sales &Service

Printing amenity and thermal paper order once 3 months.

Skulchai and glasses case can order every month.

Inform new joiner to prepare themselves for goldbadge test.

Optician & Service

Please check and make sure when order new color lens due to we found the error for new color code

Optical amenity order may delay.

Annoucement

Next Meeting

09th May 2023 Area Manager Meeting 10:30 am.

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Meeting
- การสั่งเลนส์ กรณีที่เลนส์สามารถสั่งเป็น STK ได้ แต่สั่งเป็น RX ขอเหตุผลในการสั่งด้วย เนื่องจากค่าใช้จ่ายต่างกันค่อนข้าง
เยอะ
- UPDATE : PC Comp coating เพียงด้านหน้าอย่างเดียว
- คลิป Fit pad ให้ใส่ไว้ในถาดด า วางบริเวณ Regis. ให้เรียบร้อยทุกสาขา
- กล่องใส่เลนส์สี ให้จัดแบบในรูป
- ปากกาเลเซอร์ ให้เอาใส่กล่องปากกา
- ผ้าเช็ด Anti fog ไว้ห้อง Edging
- กทม. Exchange Lens ไม่มีใบมารับ ส่งคืนแมสได้เลย / ตจว. เอาวัน All Meeting
- Claim Lens จะมีใบมารับก่อนส่งคืน
- บิล Apollo เซ็นต์ชื่อ วันที่ ปั๊ม ก่อนส่งทุกครั้ง
Promotion 1-31 JUL : Contact Dia 14.2 ซื้อ 1 แถม 1
- สาขา MGB / CTW / CEV / CWG / FPR / CPK / SSQ / SCT
- ซื้อได้ไม่จ ากัดกล่อง ไม่จ ากดั สิทธิ์ไม่รว่ มโปรและประกนัใดๆ
- มี POP A4T
Contact Lens จะมีเปิดสาขาใหม่เพิ่มเติม ตรวจสอบสาขาได้ผ่านทาง WWW
- Clear Vision อาจจะเริ่มขายประมาณเดือน Nov 2023 นี้ มีทั้ง
- Daily 30 ชิ้น 15 คู่ ต่อกล่อง
- Monthly 6 ชิ้น 3 คู่ ต่อกล่อง
- เซตตี้ เป็นเซลทีมคนใหม่
Uniform : เริ่มวันที่ 1 JUL
Polo
: กระดุมติดทุกเม็ด กระดุมเม็ดบนสุด จะสามารถซ่อนกระดุมได้ กระดุมมีทั้งหมด 4 เม็ด
: ติดป้ายชื่อทางด้านขวา ตรงข้ามกระเป๋าเสื้อ
: เข็มต่างๆติดด้านซ้าย เฉพาะปก Blazer
: แว่นต้องใส่ทุกคน ตลอดการท างาน
: อุปกรณ์ต่างๆ เช่น ผ้าเช็ดแว่น ปากกา ให้เก็บในกระเป๋ ากางเกงเท่านั้น
: อนุญาตให้ใส่เสื้อยืด สีด า คอกลม ห้ามมีลาย หรือตะเข็บสีอื่น แนะน าร้านยืดเปล่า เท่านั้น
: เข็มต่างๆ เรียงจากล่าง เข็มภาษา > Gold badge > เข็มเกรดที่สูงสุดที่มีติดตรงรางดุม Blazer
: กระดุม Blazer ด้านหน้า ให้ติดทั้งหมด
: ไม่อนุญาตให้ถกแขนเสื้อ และต้องพับแขนเสื้อตามรอยตะเข็บ
: มีรอยสักที่แขน ให้ใส่ปลอกแขนสีด าแบบเรียบ ไม่มีลวดลาย
: การซัก สามารถเอาเข้าเครื่องอบได้ปกติ
: ป้ายแท็ก ห้ามเอาสป๋องแอลกอฮอลขัด ให้ใส่สเตคลีน
: ได้ของแล้ว ตรวจสอบ เซ็นชื่อ สแกนแล้วส่งกลับให้SV
: ใส่แล้วไม่พอดี แจ้งเปลี่ยนภายใน 3 วัน นับจากวันที่ของถึงร้านวันแรก (พับใส่ถุงเดิมให้เรียบร้อยก่อนส่งคืน)
: บตัรพนกังานยงัคงตอ้งเก็บไว้สา หรบัใชส้ิทธิ์ตา่ งๆภายในหา้ง หรือ ทา บตัรเขา้หา้ง
: ชุดเก่า ตัดตรง LOGO ก่อนทิ้ง และถ่ายรูปส่งพี่กุ้ง
: ชื่อพนักงาน ถ้าเกิดสะกดผิด จะเปิดให้แจ้งข้อมูลอีกครั้งในภายหลัง
ถ่ายรูป Update Staff ใหม่ หลังจากได้ชุด Uniform ใหม่อีกครั้ง ไม่เกินวันที่ 4 JUL ในกลุ่ม TH Management
: ใส่ด้านใน POLO ด้านนอก Blazer ถ่ายรูปให้เหมือนกันทุกคน
AIS Promotion 1 Jul – 31 Dec 2023 ลดสูงสุด 300, 500, 700 บาท (ตามเงื่อนไข) เมื่อซื้อกรอบพร้อมเลนส์
ถ้าเจอ VAT ติดลบ อย่าเพิ่งยิงขาย ให้ติดต่อ SV

# data[].attributes.body
Minutes Report

OWNDAYS (THAILAND) CO., LTD.

Date & time 19th April 2023(11:00am) All Manager Meeting called to order by Management

In Attendance by Area

Managers, Trainers and Supervisors

Report

OWNDAYS:
Up to Date Total Budget: 45,139,000

Up to Date Total Sales: 45,079,603

Sale different: -59,397

Seven Days Optic:
Up to Date Total Budget: 4,877,000

Up to Date Total Sales: 3,506,076

Sale different: -1,370,924

MBP

Shop already closed for temporally and will come back around August.

The spare part waiting cases were handover to 7D SSQ already.

Some glasses models from 7D MBP will be distributed to other branches.

RLB

SV comment: The shop cleanliness must be more concerned and also the edging machine.

Follow up the close shop processes that were add more after there was a case in accounting group.

Try to recheck money deposit after shop have change money deposit round to be twice a week. Can ask staff to submit photo in shop line group.

SM Plan: Create check list for cash deposit.

Update staff working information and knowledge.

LBN

SM Plan: Increase YoY sales and customer number at least 10%

Upgrade staff working skills and knowledge.

Getting more than 90% score from mystery shopper.

Asking for more mirror height of more standing mirror.

SQ1

SM Plan: Add more staff technique about useful questions.

Deep detail in the staff conversation and confidence to make more repeating customer.

Manage manpower especially PH/WE to the proper position to reduce tiredness.

Better shop cleanliness.

SV comment: Recheck and order screw that shop may need more for glasses maintenance.

Staff pay good attention on shop cleanliness especially shop glass.

SCP

SM plan: Due to customer come to make reading glasses at least 1 pair per day, the plan is going to increase PAL sales.

Give more information about our product variety especially Ess PAL to staff so they will have more options to meet customer need.

Create new inventory process which easier to do and can check which model we haven’t display yet.

SYM

SM Plan: Focus on unit price because mostly customers have high purchasing power.

Increasing customer number by customer review.

Reduce loss lens and let staff know why we have to focus on this thing.

Upgrade staff knowledge about product variety.

Tidy up a bit on the shop document.

7D ICS

SM Plan: Try to do more activity outside shopping mall just like giving brochure at BTS and ICONSIAM

Contact the shopping mall to help us promote our shop.

Review staff knowledge and assign more job to upgrade staff skill.

SV comment: We can set auto refractor in front of our shop and call passing customer to get free eyecheck for having more chance to get customer walk in.

Customer number of the shopping mall and also our shop are very low. Staff have time to take very good care of shop cleanliness including the machine.

7D SSQ

SM Plan: Set job scope for each staff to make them work more automatic

Plan to ask shopping mall for giving brochure to customer outside.

Increase awareness by customer review and promote our brand concept when customer come to ask information in the shop.

SV comment: Set the standing position for staff not to block the shop front.

Staff should be good in switching mode when shop so quiet and when there are many groups of customers in shop.

Try to add more eyecheck techniques to new N’Eye because she still be the new senior.

Please ask shopping mall about many banner that put beside our shop that how they will manage it.

FHI

This week maintenance quite a lot. Shop have plan to do Owndays care for take care this group of      custome

Number of customer increase for this week including unit price as well.

Progressive enhance percentage higher than other type

Try to take care sales floor during peak time to serve every customer.

MKR – Customer walk in to our shop quite stable in this week not much difference from last week.

Unite price lower than 4000 need to push up more.

Customer used refer friend by word of mouth

Need to do advertise more in shopping mall to let new customer know that we have owndays in Korat and help to grab new customer.

CPT – Shop need to tidy more to make shop image and environment look good and ready to serve customer who come to our shop.

Majority of customer is Thai customer for this week.

Unit price need to push up more due to average unit price very low.

Staff need to improve on knowledge part.

CTW – System is first part that need to improve for Central World

Clean and tidy including recheck in cashier part need to double check with all staff.

SM and ASM need to follow up every part that ask staff to improve and assign  job for them.

Try to share learning plan to all new joiner and follow up they can do correct way or not.

Focus on display to attract customer come to our shop.

Try to monitor in edging part to make staff confident to do especially new joiner.

GWB – Can grab new customer from other area a lot in this month.

New joiner need more technic from SM and Senior to make them confident and can handle customer.

Progressive lens are sellable for top up which is can help a lot to push up sales.

Try to arrange manpower on A shift especially new joiner must handle customer by themselves.

CVL

Have Chinese group tour in this week in outlet side including Philippines and Vietnam.

Customer from other area know more about outlet price system,

Cleanliness is very good for this shop.

Sticker discount color need to be adjusted

CLY – Situation in shopping mall traffic very slow not difference between weekday and weekend.

Staff try to find activities for grab customer who pass by our shop.

Have neighbor in shopping mall came to make the glasses from us 3 cases in this week.

CPK – Unite price is continue good not lower 4000 for Pinklao

Focus on customer number that we can push more to grab all customer.

Refer friend is the one that help a lot to grab new customer for this area.

Need more advertisement to promote in Shopping mall.

Need to improve some part for staff Ex.  More Active

CCR – Unit price increase in this week but customer little drop if compare with last week.

Have concert in shopping mall during 13-15 mostly are teenagers not much effect to our shop

All staff try to push up unit price more to help on sales budget.

Majority of customer are local customer, 70% are new customers 30% are existing customers

Need to give more brochure and ask them check shop review to make them easy to decide to buy the product.

Ask customer review our shop to get spray lens. Target review this month 500 review until now we got 176 review

Lay out is the strategy to pull in customer by display new POP .Ex Graph belle new correction.

MGB

lens out of stk due to crowded of customers on public holiday.

province customers can’t wait for lenses, design to go back and buy in their hometown.

Customers traffic was quiet after 7 pm.

System loading at peak hour.

Pre-order for Progressive with Huawei collections.

Plan to contact shopping malls to promote the shop by advertising.

CEV

Plan to settle the shop cleanliness and tidy.

Try to be aware of mistakes!

Get more teamwork to prove more communication.

push up more sales by top up, to get highest sales 4.4 M.

Remote eye test made the shop flow during peak hour.

NJ Hammer can serve customers, but lack of detail and standards need to monitor and beware.

GSV

Mostly of local customers have buying power.

Invited their friends and family to purchase.

Walk-in with 20 mins process, no place to wait.

NJ – Jan and First, can serve customers, not much confident. Need to be their partner and support.

DKM

Tourist customers remain.

CL eye health (June, Jig, Nueng), sometimes lack of manpower of CL.

vs700 remote eye test system error because of internet.

Customers came in peak time a bomb.

Operation hours (09.30 am - 10.00 pm)

CR3

Trying to push unit prices more because customers have buying power.

Guideline more technique to communicate to customers with confidence.

The temperature inside the mall was hot due to the shopping mall air conditioning.

Technical for eyes test and the way to talk to customers.

CRC

plan to increase new customer’s number.

Most of the customers are regular and old.

Asking Central for promotion.

Prestige gold be push more for elder customers.

CYY

situation this month getting better than last year.

Mostly customers came from another province.

Students’ customers to be grab more after the open semester.

25% promotions pushing more.

NJ - Sai good supporting and confident to serve customers, Top can serve customers but lack of confidence.

CTR

The traffic on weekends this month is better.

Customers invited their friends and family to be purchased with us.

Progressive lens being sellable from customers who used Bifocal before.

Contact the shopping mall to advertise and give away flyers in the mall.

May take longer time with cx to explaining advantage of the lens.

CSM

Teamwork, co-operation and support each other.

Most of the staff are on the 4th check list and prepare for the gold badge.

Brochure EN version will be given away in the taxi point.

Local customers invited their friends and family.

Pushing 25% increases more

CUD

Push up local Thai for more top up lens.

Update the information to each staff.

Prediction customers number increase, try to push up the top up lens more. To get the higher sales.

CCM

Customers often to ask for Central Airport branch.

Chinese customers hard to sell the top up lens, European is the most buy top up lens. Thai got some.

Giving our best service and our standard to the customers, prevent customers ask more that we didn’t provide.

CWG

More lively, assign to each staff well.

New joiner, N’Min got the good feedback.

Keep continue to sell OWNDAYS x Huawei.

TMP

Overall, quite good, try to increase the unit price. Both ESL and PAL lens.

Remote eye test set upon next month, May.

Continue to get the higher performance.

CRG

Still got the top up lens, good unit price.

Grab more new customers to increase overall sales.

Repeat and old customers still keep coming.

SPO

Update N’Rak that will take leave another 4 weeks, waiting next month schedule for support.

Try to grab repeat customers from other shop, push up the top up lens. Explain well about the outlet price system.

Overall performance quite good.

SCT

Remote eye test got help, but often busy. Waiting new printer for the remote eye test machine.

Kim will be moving to SBK next month, left 7 manpower.

Overall, quite good, push up more for special lens.

CR2

Add on a method that will work faster.

Will increase 2nd pair, to grab all the customers.

Handle the customers well, customers often take more benefit. Do our best.

CRM

Recheck knowledge to each other.

Many customers ask for OWNDAYS x Huawei.

Try to grab and explain well to local customers, get new customers from local to increase the royalty in the future.

FPR

Increase percentage of remote eye test.

Upgrade knowledge and skill for new joiner.

Upgrade and adjust some part for senior.

SBK

Make all staff to work faster by reduce some unnecessary process and lead to work in the same way.

1st of May will have 2 seniors move to SBK. So can support the shop.

SSQ

Technician will change the eye test for us to replace the old one.

work faster by reduce some unnecessary process. Upgrade staff to be better.

Improve environment in the shop.

Upgrade and share technic for top-up sale to staff.

A Customer show us that some Page Facebook are share refer friend code in the page.

CMC

Take care about the cleanness in the shop.

Upgrade and update knowledge for staff. Try to listen form them first and tech them later.

New joiner approach customer quite fast but not that flow yet.

On holiday and weekend shopping mall close quite late so very less customer on that time.

ICS

Improve service skill and livelier when serve customer.

VS700 have problem with land cable. In form P’M already.

Age group of customers begin from worker group until old people.

CHY

Upgrade and update knowledge for staff. Make them more confident to sale our product.

Make all staff work with the correct process.

Islam staff need to pray 3 times a day so try to set the time to not effect with manpower.

CKK

Done the Take cleanness in the shop.

Next 2 month we will lack of manpower.

May past the Oral test already and waiting for gold badge test. Now she can do the eye test smoother.

TM3

Check with the shopping mall for customer traffic to give the brochure to customer.

P’ Warm is from other optical shop. She can share some information to everyone and make everyone more professional.

Supervisors

This coming shipment for snap frames will have wrong price tag THB3,990. They printed the correct sticker THB4,490 and put together with the shipment already. Please ask staff to change the correct price tag when the shipment arrive the shop.

Huawei is now open for Pre-order from now on until 30 April 23. in 11 shops. (Stores List: Future Park, Siam Center, Central Westgate, Central World, ICONSIAM, Mega Bangna, Central Eastville, Gaysorn Village, Seacon Square, Seacon Bangkae, Terminal21 Rama3)

Announcements

Check Memo about New glasses for staff. Prepare the correct information and document before submitting.

Memo about staff salary adjustment will be done by this Friday.

We change insurance to Alliance already, ask staff to download application so they can claim the insurance by the APP. Information will link with the phone number you give to HR.

The election on 7th and 14th, all the shop will open 11:00am. For let all staff go to vote for the future of Thailand.

L&D department

Sales & Service: OWNDAYS

Keep follow up new joiner in the red and yellow group.

Now we change sup for pop so the color may not 100% same. So, we will use until finished it.

Now we start sale CL in the E-commerce (Dia14.2). they will have voucher to do eye health at the shop.

For CL will have training 1 day about basic knowledge and sailing point for staff who never train. After that about 2-3 week will have more detail and train how to use the machine. This part will take 2 days for training. Then will have the test about CL.

Bent OD form CTW move to CL training.

Optical & Service: OWNDAYS

Lost lens file must be keyed only the day that customers come for claim, NO key in over the month.

Ask staff to apply for PC Comp training.

Remote Eye test:

TMP will be install Remote eye test about mid-month of May.

Remote eye test at SCT can’t print out the paper due to software problem.

We will arrange manpower to train about Remote eye test for CTW.

We will share link Remote eye test queue in the Group.

Sales & Service: Seven Days

Optical & Service: Seven Days

Shop must prepare to return the extra lens to Apollo within 20th April and put the amount in the file from Jajha.

Next Meeting

2nd May 2023 Area Manager Meeting

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Minutes Report

OWNDAYS (THAILAND) CO., LTD.

Date & time 09th May 2023(10:30am) Meeting called to order by Management

In Attendance by Area

Managers, L&D, CS and Supervisors

Report

OWNDAYS:
Up to Date Total Budget: 18,077,000

Up to Date Total Monthly Sales: 19,830,194

Sales different: +1,753,194

SevenDays Optic:
Up to Date Total Budget: 1,620,000

Up to Date Total Monthly Sales: 1,581,201

Sales different: -38,799

RLB

First week sales quite good

Manpower is enough for now and can grab more customer.

Customers come as a group of family and the family group come from recommendation which is easy to sell top up lens especially PAL.

Stock lens still be insufficient but fewer and also the frame.

Some cases cannot give point to customer after cashier immediately due to staff use iPod for the dispensing. (Change priority to giving point first)

LBN

The sales not quite bad but less customer on Saturday. Customer come for maintenance only.

Unit price still good from Transition product.

Majority of customer is existing customer.

There is some foreigner this week.

PAL sales still show up due to average of customer age. (Should be more)

New MO collection can sell only 1 pair this week.

SQ1

First week sales quite good from amount of customer.

There were some customers call to shop in the evening and come to buy at late night.

Top up lens sales under improving process.Shop front door and the customer sofa issues come back.

Edging screw not enough so need to be urgent about this thing.

SCP

For this week, weekend sales better than weekend.

Less PAL case because many customers this week didn’t want to use glasses all the time.

Shopping mall doesn’t want us to open late in the election day.

Complain case is about staff unfriendly eyes and waiting time so should inform customer how much they have to wait (estimate the time by minute or hour).

Contact lens sales good but the main staff to do eye health check still be James.

SYM

First week of this month was good but Friday suddenly became quiet.

Unit price still not satisfy due to contact lens.

The customers were still the same group. Fewer students because of semester break. Now customer are people who walk in SamYan or office workers.

The popular frame in first week is 1,990 THB frame more than 1,490. During this time, customers are interested in FR 1,990 and SU 1490 glasses for replacement sometimes.

Lens, the Trans8 is not be sold at all, option lens went to the UV420, the lens which are ready to receive in 20 minutes.

Case lens delivery from Apollo for SYM, the lens delivery quite more current, the lens has enough for sale in every case, but for the Lens RX, just wait for the color lens case,

For SYM this month, want to push sales to reach 700k and number of customers over 300.

7D ICS

Sales and customer traffic still low not over 5 customer per day visit the shop.

Staff try to push top up lens every case but still hard to grab it.

Manpower is not enough due to staff got COVID-19 infected (Staff from SCP come to support).

Customer come from online media more than walk pass.

Free COVID-19 vaccine can attract more customer to shopping mall but not affect to our shop.

7D SSQ

More customers visit our shop.

Staff have more motivation to sell due to the budget decrease.

Many customers come from MBP to get maintenance and ask us about MBP reopening.

Customer interested in new color lens.

New MO model with clip on can attract male customer.

Staff provide free eye check to many customers especially PAL case as a presale.

Color lens case waiting to refund if the lens cannot ship to shop on time.

FHI

Unit price hard to push up for this week.

Event in shopping mall is food event. This event quite effect to customer come to shopping mall.

Rx lens have problem power not correct need to re- order which is time to deliver need to extend more.

POS system very slow including Ipad have problem with scanned for last week.

Progressive lens helps a lot to push up sales and percentage higher than other type.

MKR

Customer walk in to our shop from 1-3pm and around 6.00pm.

Customer not much on long weekend but we still can push up unit price over 4000

Progressive lens still can maintain percentage to sell every week.

Have customer ask for Huawei around 3 cases want to see and try on these glasses.

CPT

Traffic in shopping mall quiet for this week.

Top up lens will be ESL and Trans Basic, progressive lens decrease a lot for this week.

Majority of customer are foreigners and Thai customer from other province.

New joiner (Mook) first check list already done, have some part that still forgot ex, tax invoice

CTW

Sales and unit quite high for this week.

Peak time that customer came around 6-8 pm.

Progressive Ultimate total that we sold is 6 pcs. Contact lens sold 32 boxes.

POS and Ipad quite slow for this week

Customer complain about prescription that we give because wrong prescription. For this case shop front already change new lens to customer.

New joiner (AMP) some information needs to recheck. Ex. Lens replacement information.

Fit pad has to use every case and must monitor when staff used it.

GWB

For beginning of this month sale and unit price very high.

Majority of customer is existing customer and teenager,

ESL and progressive lens percentage very high which is both types can help a lot to push up sale.

New joiner JUM (waiting for oral test)

Melo (have to do 2nd test for paper test)

CVL

Mostly this week is existing customer.

We have customer from Chonburi and Pattaya come to brought our glasses in outlet for this week.

Customer who uses to buy our glasses in outlet will compare the product between SPO and CVL before they decide to buy.

CLY

Very less customer for Salaya side, weekday and weekend number of customer not difference

Coming up this week event is food event.

Family customer start to come for this week before school open.

Please count customer number who walk in to our shop and try to suggest refer friend to grab new customer.

CPK

Sales and unit price very high for first week of this month,

Customer buying power for this area very high as well.

Progressive ultimate for first start we have customer interested to buy.

Remote eyes test percentage increase and customer came to use warranty a lot as well in this week.

25% second pare customer also do top up lens.

Need more stock for accessory to fill in for Central Pinklao.

CCR

Beginning of this month unit price is very high due to top up lens that we can push.

Progressive signature and ESL lens percentage very high.

Customer came from recommend and review

Majority of customer this week is local customer from Chiangrai.

Our price system is one of reason that customer decide to buy

MGB Old snap frame design was asked by customers.

Unit prices remain as 4,000.

Sunglasses are less stock, need to be refilled.

Customers used to wear bifocals before and can’t adjust with progressive lens.

NJ Max – fast learners, able to serve and handle customers.

CEV

Customers keep asking for Huawei collections.

Ultimate progressive able to sale for existing customers.

1990 frame sellable try to push up more on top up.

Hammer NJ needs to be serious and careful more about her performance, because she lacks procedure and process.

GSV

UAE and tourist customers number increase it made sales and unit price increase.
25% promotions were increased.

At weekends there are mostly local customers with a limited budget.

20 minutes POP attracts the customers attentions.

NJ – First and Jan are doing great and fast learning in every part, they support each other’s and senior in the shop.

DKM

Europe and foreigner customers are increase.

Unit price with clear sunglasses frame, it made unit price increase but haven’t reach expectations.

Mostly 25% promotions grab by Japanese customers.

Customers feedback on Junni collection defect, Polarized lens, and Paper bag.

CR3

Prestige gold series be the priority sales.

There are Indian tourist resident shopping in the shop and surrounding.

Snap frame collection is sellable.

Customers ask for clear contact lens more than color.

CRC

A group of families came into the shop on weekends.

Half of the customers are new.

Mostly top up are ESL and Transitions gen 8, it made unit price increase.

Air for Men collections was less stock due to Japanese customers.

Ice NJ didn’t do 2nd approach following standard, he didn’t dare to talk to customers.

CYY

Existing customers invited their friends and family to purchase with us.

Customers from other provinces easily push up the sales.

Bifocal lens was asked by customers.

Traffic in the mall on weekends is slightly better than normal.

Sai – NJ good support in every part of the shop but she has her own health problem.

CTR

Customers number decrease because the event in the mall isn’t attract the customers.

The number of prestige and 25% sales were gone during this period.

Customers came in the afternoon and evening like a bomb.

There are foreigner customers surrounding the shop and shopping mall.

CSM

Tourist resident and pass by was purchased progressive lens.

The doctor invited their patient to purchase with us.

Mostly contact customers by E-mail.

It rains almost every day; it made the shop quieter.

The shopping mall supports Live in their Facebook channel and is able to give away the brochure in the drop point

FPR

Warranty one year almost 20 cases a day. For another lost lens reasons, we try to fix and minimize it as much as we can. Especially warranty within 2 months.

SBK

Very Crowded in the shopping mall. So, they come with their family.

During the busy day, we try to clear customers who come for service as fast as we can.

After Kim and Mim move to our shop, the environment in the shop is better and we have manpower enough for serve customer.

Dust come very fast. If we clean the shop in the morning after half day there has dust again.

A customer name Thanakorn come to our shop for frame warranty but he uses lens warranty too. since he got a new pair of glasses, he doesn’t take the prescription we gave even though it good already and no problem so he wants to us his prefer prescription.

SSQ

Traffic and sale on weekday are good but weekend is not good. Event though they come in a group of family but buy only one person.

Can separate customer in 2 groups. First is the group that has fix budget. They prefer 1,990. The second group, if we can give them clearly information, they will pay very easy.

We try to give the target for staff in each week about which week what type of lens will we sale.

Doctors refer customer to our shop.

Customer comment about agreement for lens replacement to have Thai version too.

CMC

Customers ask for promotion.

Our customers come back a lot but most of them come for service.

Customer complains about clip on defect but in this case we never see before.

ICS

Customers want us to have promotion.

Customers in our shop can separate to Thais 55% and foreigners 45%.

PAL decreases make unit price drop.

If compare Viz coin and Gift Card, Gift card will be easier to use

CHY

Need the new chair for eye test room.

Staffs still have the room for improve knowledge and skill.

CKK

Customers keep continue come to our shop.

Thank you for Kaw that come to support during fist week so we can grab all customers.

TM3

Only election day in last week we can sale. Another day our traffic very poor.

Now event in the shopping mall is about orchid. So, customers traffic is lower than animal event.

Shuttle bus is now temporary out of service.

CNS

In the first day of school, our shop very quiet.

Customers take time very long in the shop but if they buy, they will buy the big bill.

Over 50% of customers, they know about Owndays before

We plan to give the brochure at the main entrance about 10-25 May

CUD

Start this month with the good sales, Transitions GEN8 is selling well to repeat customers. That’s local Thai. Got some Laos customers, is not much in this period.

SG still selling well, has not much for a stock.

Edging machine is not working properly, Toy asks a technician come to check.

CCM

Overall sales still ok, Grab sales on weekday cannot on weekend.

The most salable frame is THB1,990, introduced customers often ask.

Dust pollution almost back to the normal

Better Vision has a promotion, it’s seemed like more crowded. Owndays still has more.

Waiting for new joiners in the next month, June.

CWG

On 4th of May, government day off. Grab many customers, including on 5th also.

SG is selling well and almost run out of stock.

Waiting for new joiners in the next month, June.

HUAWEI glasses, overall feedback quite good.

TMP

Start this month with the good salse, on 4th and 7th is the best sales.

Give a very good service to foreigners. Impressed with our service then buy a new pair of glasses with us.

Need more manpower that can speak Chinese, to support our customers that Chinese got increasing.

SG is selling well, need more stock.

Remote eye test will set up in this month, waiting confirmation date with the remote eye test department.

CRG

Cannot grab sales on the long weekend, but grab a very good sale on weekdays. Especially push up for the top up lens.

SNP frame selling well to teenage customers.

Customers come with the same time at early night. Some day has to arrange manpower well to support.

Table got fixed, back to normal.

Customers is resident, live in Thailand.

SPO

Start with a very good sale.

Might be because of people get out from Bangkok for traveling, then stop at SPO before going out.

Most of the customers are repeat customers.Repeat from other shop, easy to do the top up lens.

Some from UAE, China and also Vietnam.

Progressive Enhance is selling well, is the repeat customers that ever wear Enhance before.

SCT

POS system still use via computer, waiting for new POS that done registers.

HUAWEI glasses feedback quite good, some defect that waiting new spare for replace.

Internet got ISP come to check, waiting for adjustment.

First pass the probation already, Garn getting better.

CR2

Local customers often to ask for a discount, this period only refers friend.

Many customers often come to use our service.

Parking lot is not enough in this weekend, but not many customers in our shop.

Sab waiting for the oral test.

CRM

Lesser people walk in a shopping mall, after long weekend cannot grab sales much.

Optometrist came to check customers at CRM, might be because of a customer’s eye problem. Need to meet the Ophthalmologist.

Try to grab every customer that walks into our shop, advertise more to influence to another.

Water machine is not working properly.

Supervisors

The POS slip will be reduced and the process to keep document will be announced later.

Reminding: Staff free glasses must be finished within 15 May 2023

In case your shop still uses an iPod, bring the inventory device (Zebra) to the office to install the program and return the iPod back to office in the same day.

L&D department

Sales & Service: OWNDAYS

Prestige collection still waiting, didn’t give to customers yet. But Prestige Ultimate can give to customers already.

Spray cleaner (big bottle), count the quantity left within today. For defect can claim as per normal.

In the future will not have the big bottle of lens spray any more

The OD connect mobile app has an updated.

The VM and Amenity group was deleted, if need any suggestion directly to Poo and JD for VM. Pui for Amenity. Also update information in OD TH Management Line group.

Optical & Service: OWNDAYS

Please use the barcode were shared for the document of complementary glasses. Any future information about PC Comb update(delivery date, price simulator, official power, range paper, etc.) would be announced later..

Contact Lens

Will have a promotion for 14.2 diameter. Waiting for announce later.

Sales & Service: Seven Days

For the process that SQ1 try to do for preventing glasses lost, it’s quite too long for the period that the displayed glasses didn't fill.

Please inform in 7D Management line group the amount of OD lens spray in your shop (The big bottle that we use in edging room) and if there is the defect lens spray in your shop, do claim by filling in the shared drive.

Optical & Service: Seven Days

Follow up Apollo stock lens delivery (Better in this month except 7DSSQ).

Next Meeting

16th May 2023 Area Manager Meeting at Office 10:30 am, Chock and Jane Area.

16th May 2023 Area Manager Meeting by Zoom 10:30 am, Aom, Bow and Meelap Area.