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try to finish the transaction with in 30 seconds. short conversation

Alok & Mariz - DXB

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Always get help from your colleague

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If it’s a family booking we can have 1 person stay at reception to check in and the other guests can go and settle down.

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In AMM lounge we offer Arabic coffee at the check in and detox water when the guest is waiting to fix their app

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fast connection & working devices

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if we can have allocated counter for big groups like families

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proper signages for counters allocated for Airline guests or business class guests and separate counter for corporate members

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Add a queue for Airlines and other line for cards members

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Proactiveness - update the system regularly

sometimes we can play on the psychological side - lobby music - welcome drinks - some art pieces - books

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Having some refreshing drinks and snacks as they wait haha

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london heathrow

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Mentioning to guests about waiting time, maybe on screens or smart travel

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we invite guest to scan the QR code to join the virtual queue

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Increase the man power when possible.

Designated staff or queues for relevant access. Ex. PP and DP is quick in comparison to IBE or on line bookings.

Mobile staff - 1 staff going into the queue to do the check in while the rest are stationed at the counter.

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We have provided an allocated staff to manage queues who are responsible on guiding the guests, who must be prioritized and then assist guests who needs help in registration of their membership card

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maybe early check in as airlines do, so people who check in early just come scan something an proceed straight. so having a lane for early check in

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system we use is dojo

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Use some signs and QR code to help guest with Mastercards and Visa applications.

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Expand seatings and have waiting area as mentioned for dubai there's no waiting area

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Extra man power at the busy operation

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More counters, and more staff