# data[].attributes.body
When managing a difficult conversation

# data[].attributes.body
When you want to achieve active understanding.

# data[].attributes.body
When students are seeking to "negotiate" a grade.

# data[].attributes.headline
Small talk, as an entry point into what may become a more active discussion

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Small talk, as an entry point into what may become a more active discussion

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When the decision is made and you are communicating a message.

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Scenario based, crisis issues (death, illness). Short-term immediate situations

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Scenario based, crisis issues (death, illness). Short-term immediate situations

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Understanding the other persons world-view

# data[].attributes.subject
Understanding the other persons world-view

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Trying to create a collaborative atmosphere

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When the other party is trying to impart important information or is seeking empathy or sympathy

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When the other party is trying to impart important information or is seeking empathy or sympathy

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Goal standard for working relationships - projects, to achieve goals at work

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Goal standard for working relationships - projects, to achieve goals at work

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Not moving forward - stuck in the problem or emotion

# data[].attributes.subject
Not moving forward - stuck in the problem or emotion

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When agendas and goals differ. In transactional situations its not useful (whole vision vs. element of project)

# data[].attributes.subject
When agendas and goals differ. In transactional situations its not useful (whole vision vs. element of project)

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To "hear" the problem rather than seeking to solve it.

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Lack of engagement, the role of self-awareness.

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In scenarios where you really don't have input or involvement. Choosing to disengage from an inappropriate conversation

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In scenarios where you really don't have input or involvement. Choosing to disengage from an inappropriate conversation

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A disconnect between physical expression and authentic appreciation of the issue being discussed

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To gauge the accuracy of the facts being presented.

# data[].attributes.subject
To gauge the accuracy of the facts being presented.